--- description: Review of VoiceGuide IVR Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: VoiceGuide IVR | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [IVR Software](/directory/1572/ivr-system/software) > [VoiceGuide IVR](/software/28405/voiceguide-ivr) # VoiceGuide IVR Canonical: https://www.softwareadvice.ie/software/28405/voiceguide-ivr > VoiceGuide IVR allow creatinon of inbound and outbound interactive voice response (IVR). The solution offers on-premise or cloud deployment and an open-source architecture for integration with other communication channels. VoiceGuide IVR has a graphical call flow designer that helps with call management and allows call center executives to make process changes. Other features offered by VoiceGuide IVR include text-to-speech conversion, speech recognition, biometric authentication and multilingual support. The IVR solution works with Avaya, Cisco and many other telephony providers and systems. It timestamps all the selections made during the call in order to help with detailed call analysis. The solution offers a cloud-based dashboard and voicemail boxes. VoiceGuide IVR has a call recording feature that captures the entire interaction between the IVR and caller. VoiceGuide IVR offers a perpetual license for a one-time fee that includes support via email and through an online knowledge base. > > Verdict: Rated **5.0/5** by 2 users. Top-rated for **Ease of Use**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 2 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | | Based on overall reviews | | Features | | Based on overall reviews | | Recommendation percentage | - | ( Likelihood to recommend) | ## About the vendor - **Company**: Katalina Technologies - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$99.00 - **Pricing model**: (Free Trial) - **Pricing Details**: Professional: $280 / line Enterprise: $390 / line - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Albania, American Samoa, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belgium, Belize, Bermuda, Bolivia, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Islands and 108 more ## Features - API - Activity Dashboard - Auto-Dialer - Automatic Call Distribution - Call Centre Management - Call Logging - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transfer - Caller ID - Campaign Management - Chat/Messaging - Computer Telephony Integration - Customisable Reports - IVR - Live Chat - Monitoring ## Integrations (16 total) - ADO.NET Data Providers - ODBC Driver for ASE - ODBC Driver for Airtable - ODBC Driver for Firebird - ODBC Driver for Microsoft Access - ODBC Driver for MySQL - ODBC Driver for Oracle - ODBC Driver for PostgreSQL - ODBC Driver for QuickBooks Desktop - ODBC Driver for SQL Server - ODBC Driver for SQLite - ODBC Driver for Salesforce - ODBC Driver for ServiceNow - ODBC Driver for xBase - PostgreSQL ... and 1 more integrations ## Support Options - Chat ## Category - [IVR Software](https://www.softwareadvice.ie/directory/1572/ivr-system/software) ## Related Categories - [IVR Software](https://www.softwareadvice.ie/directory/1572/ivr-system/software) - [Call Monitoring Software](https://www.softwareadvice.ie/directory/1811/monitoring/software) ## Alternatives 1. [VoIP.ms](https://www.softwareadvice.ie/software/185743/voipms) — 4.8/5 (698 reviews) 2. [Ringover](https://www.softwareadvice.ie/software/120988/ringover) — 4.7/5 (871 reviews) 3. [DeepCall](https://www.softwareadvice.ie/software/504998/DeepCall) — 4.9/5 (18 reviews) 4. [XCALLY](https://www.softwareadvice.ie/software/163156/xcally) — 4.8/5 (130 reviews) 5. [Genesys Cloud CX](https://www.softwareadvice.ie/software/323407/pureconnect) — 4.3/5 (262 reviews) ## Reviews ### "I've run this software 24/7 for 11 consecutive years\!" — 5.0/5 > **Zachary** | *28 November 2015* > > During a decade of running this software every minute of the day, I've had a few hardware failures, but this software has never failed me. The drag and drop visual call flow makes it the easiest IVR software in the world to use, yet it still gives you 100% flexibility deeper with the software to customize any technical outcome that you could dream up. It's actually the support documentation and "Voiceguide forum" that could be the sweetest part, mainly because that extensive library of examples makes even the finest nuances of customization a relatively quick and painless process to replicate in your own system. ----- ### "Great product - thanks" — 5.0/5 > **Di** | *17 November 2015* > > We were able to create our survey with this software quickly and easily. Stand out from those we tried. Support was great with a question we had. There's a free trial available. Recommend it. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/28405/voiceguide-ivr) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data