Kixie PowerCall

Pros

Kixie power dialer integrate seamlessly with HubSpot, and we are enjoying his features. All the company is a little expensive and still needs to improve their phone app. I highly recommend the functionality and features of this company.

Cons

The phone app isn’t the best and needs improvement.

Pros

Connection boost with local presence which helped us to improve the connection rates.

Cons

So far haven't faced issues, however we only encountered the glitch when there is an onging call, we are not receiving the call waiting notifications.

Pros

The price is reasonable, but you get what you pay for.

Cons

It fails pretty frequently, and it always seems to fail on weekends. Call routing has failed in the past. We could not make outbound calls or receive incoming calls two days in a row (not all day but for a few hours each day). I find it unacceptable that they are unavailable on weekends. There is no support of any kind on weekends. If something goes wrong on a weekend, you are screwed. It happened to us multiple times. I explained my frustrations to Kixie numerous times.

Pros

Very automated and efficient, allowed me to boost the amount of calls I made per day instantly.

Cons

I honestly found it very hard to find something I disliked in Kixie powercall. The team made it very easy to adapt and learn even with it being my first dialer.

Alternatives Considered

Reasons for Switching to Kixie PowerCall

Pros

It's ease of use and reliability. The dialer is fun to use and SIMPLE.

Cons

The price and transferring calls to other people.

Alternatives Considered

Reasons for Switching to Kixie PowerCall

Pros

I personally love that calls round-robin to the next available rep.

Cons

Nothing. I love Kixie, it's the best ever!

Pros

I absolutely love how Kixie PowerCall automates the dialing process. It saves so much time because you don’t have to manually dial numbers, and you can make calls way faster.

Cons

Sometimes it has connection problems, especially if the internet is weak, which can be a real issue when working from places in South America. It can interrupt calls and make things quite frustrating when trying to reach people.

Pros

Nothing really. The software is not intuitive and they were only worried about their commission. You can't call their customer service and their response times for chat were very slow.

Cons

They didn't really care about my situation.

Pros

Integrations, Customizations, and Functionality

Cons

No month to month contracts available(could be the spend level...but still a con)

Pros

The multi line dialler, the organization of power lists, the connection boost feature, and the ease of use are what make Kixie a really great tool

Cons

A little bit of a learning curve to get fully comfortable with it but they offer great support so it really wasn't an issue at all just takes a bit of time

Pros

Takes the guess work out of organizing our incoming calls

Cons

Sometimes things happen to the software outside out control and we don't get notified

Pros

The ease of use, compatibility with our CRM, transparency of activity, and ease of reporting usage.

Cons

Kixie is constantly adding new features to allow more avenues for usage. I would like to see the call filters work a little bit better - for example, when I want to filter an agents calls to only view inbound or outbound, the filter doesn't always work well and I still have a mixture of call types. I also understand the mass dialing function was a bit complicated and had a few pieces that made it difficult for us to utilize efficiently. I'd love to see Kixie continue to groom that feature as it would be super beneficial for us to be able to roll through a list of outbound calls quickly. Finally, I would say not having the ability to mass text. This would be another super useful feature for us but something we are unable to do today.

Pros

Tech Support were quick to reply to me and resolve a minor issue I had. The API is easy to use.

Cons

Nothing sticks out as far as a con honestly. The only issue I've encountered was resolved within a day of bringing it to Kixie's help desk/tech support

Pros

Saves our users times and energy to call the leads placed in our system.

Cons

So far so good. I wish I used them earlier to automate the time.

Pros

Desired FeaturesEase of useIntegration with other apps

Cons

There is nothing that I don't like about the software.

Pros

We are implementing the Kixie business SMS integrations with Hubspot, to automate SMS messages and allow a team to respond to messages as they are available

Cons

Hardly a negative on the software, but I was figuring it out on my own. At first support said the integration I was trying to do was not possible. But they were also very helpful and very responsive.

Pros

It is easy to use for all the team. No matter the computer literacy level of our users.

Cons

I sometimes need to go out of the software and reinstall to get the power dialer to show and work.

Pros

Easy to use and set up - I downloaded the trial myself and got it up and running in a few minutes.

Cons

It seems buggy...team has been complaining of a lot of downtime

Pros

Loved the synced up logging feature of notes to the contact record in our Hubspot CRM. My team could complete a call/text/voicemail and the timestamp and notes from the correspondence were automatically added to the record. Helped keep us on the same page!

Cons

I am not sure that there was a downside other than getting a few stubborn team members to adopt it. Perhaps there could be more video tutorials to make it easy to onboard slow-adopters.

Pros

I love the functions and integrations with other systems. The customer support is AMAZING!

Cons

It is a little bit bulky and covers some, Maybe there is a way to make it smaller for compact computers.

Pros

Kixie allows for a seamless process of making calls and tracking information. I am able to cold call a massive amount of clients with the ease of storing their info and seeing how to improve day in and day out. Tracked calls, call recordings, voicemail drops, etc. all made my life easier.

Cons

One thing I think can be improved upon is the functionality. From time to time the software glitches and is very slow.

Pros

Click to call, Voicemail Drop, and automated documentation saves so much time and leads to more connections

Cons

Being without Kixie when HubSpot updates/changes it's CSS, and it takes a day or two for Kixie to update.

Alternatives Considered

Reasons for Switching to Kixie PowerCall

Pros

This product is easy to use, and integrates well with other software. Customers service is quick to respond when asked questions/for help.

Cons

Occasionally there can be a 'lag' from the time of initiating a call, and when the call actually starts ringing.

Pros

Switching over to Kixie has been incredible, it has simplified and streamlined everything for all of us by being able to just click a button and make a call. There is no hassle with setup, and the customer support is amazing, and extremely responsive. The ability to go back on call recordings that are automatically synced to existing deals and contacts is amazing, let alone it adding the contact into our system if it isn't already in there. The easy to use editing option for contacts is phenomenal, also the ability to make notes on calls and scheduling call backs. I, along with everybody here would agree and recommend Kixie to anybody who is not already using it.

Cons

If any Con could be explained, would be the mms feature that was recently added, unfortunately attachments can only be opened on the PowerCall Extension but not the App for iPhone or through E-Mail.

Pros

I love that Kixie gives me the ability to make calls and send/receive SMS messages from my desktop and my mobile device. I also like that I can create a "local" number to use

Cons

The phone app doesnt have the same functionality as the desktop does

Pros

I like the automatic call distribution
The software comes with great features as a call center
It is affordable and makes sales ennoblement easy

Cons

Has all the features we need and even more. No complaints

Pros

I tend to appreciate most about Kixie PowerCall include its seamless integration with popular CRM systems, its automatic call logging and local presence dialing features, and its real-time analytics and reporting capabilities. I also tend to appreciate the platform's ease of use and its ability to significantly improve sales productivity and efficiency.

Cons

I have expressed concerns that Kixie PowerCall's pricing may be expensive, particularly for small businesses or teams with limited budgets. In addition, I have mentioned that the user interface could be more intuitive and user-friendly. Despite these minor criticisms, the platform generally receives positive feedback from users, indicating that the benefits of using Kixie PowerCall for sales engagement generally outweigh any drawbacks.

Pros

Every single thing! The wide range of options kixie provides cloud access, google chrome extension. All of it!

Cons

I do not like that there is not customer support number you can call at any time for support. However, I do understand why there is not. Suha is the best part of Kixies support team!!!!!

Alternatives Considered

Reasons for Choosing Kixie PowerCall

Switched From

Reasons for Switching to Kixie PowerCall

Pros

Easy to use and saves time. Syncs to our CRM for record keeping.

Cons

More reporting to view calls out, sorted by the number being called.

Pros

It is easy to use and you can record a voicemail that you can then "drop" instead of having to leave a message for each call. Customer Support is very helpful.

Cons

Occasionally I have to restart because I get logged out but that typically happens if I go long periods without daily use.

Pros

The local presence feature kixie has is by far superior to any other competitors system. You dont have to buy all the area codes then switch between them. With Kixie, they have unlimited numbers and the system automatically switches between them. Also, the integration with Hubspot is phenomenal.

Cons

The system is very complex, and could benefit from being slightly more customizable.

Pros

Kixie truly meets all of our needs. Technology will always come with occasional day to day hiccups, but they're rare with Kixie, and the few times a system issue has arisen, their customer service team is masterful in providing the solution we need to keep rolling. The system is intuitive to use, saves us a ton of time, and beautifully coordinates with our other software tools to create as seamless of a call and review process as possible without us creating our own all-encompassing software solution.

Cons

It's really hard to pick much out. The auto dialer occasionally disappears for an individual user or two in a brief glitch, but it's never been a problem that persists or happens often at all.

Pros

When we first started using KIXIE they were competitive, wanted our business--they were helpful. Two years later, you can't get a live customer service rep. They cost 5x the competitor, and NO REFUNDS! Save your money. Check out JUSTCALL.io. It's 1/4 the price. Month-to-month. They have live customer service. What a difference!

Cons

KIXIE now offers ZERO customer service--Terrible! Zero REFUNDS. They don't care about the customer. Not responsive to building in new technology that is needed (hello? Bulk texting???) What more is there to say?

Pros

very fast and easy to use, many capabilities and functions.

Cons

no complaints this platform is the best ever

Pros

I believe the power dialer is the best feature as we are able to target more people in 1 go

Cons

sometimes its a bit slow but there was recently an update that helped with this issue

Alternatives Considered

Switched From

Pros

It was easy to use and the unlimited option does provide some value if you're in a high call-volume role

Cons

When letting the kixie team know that we were going to leave their platform they completely botched the porting of our numbers and cancelled us earlier than the contract states. In response to our complaint that we no longer had access to our numbers they spent over a day trying to blame me instead of helping me gain access to our numbers. Horrible process in the end and has made me never want to use this provider again as they treat you like dirt when you leave their service.

Alternatives Considered

Reasons for Switching to Kixie PowerCall

Pros

It's easy to integrate with the multiple CRMS that I use, I love the features that it has but most important, how easy it is to use.

Cons

At first, it had a lot of bugs, and it used to crash quite a lot, we reported the issue to Kixie's tech support, and we got a very quick response and they helped us right away. It looks like with the new software updates those bugs are gone and our experience using it has been a lot better.

Pros

The ease of use from installing to use is fantastic. Pairs well with various integrations as well as browser addons. Very simplistic and relatively easy to ensure the functionality is working.

Cons

I haven’t come across anything in the software that I have found as a con in over two years of use.

Pros

Kixie is great right out of the box. Very easy and intuitive to use and comes with all the bells and whistles needed. Integrates perfectly with our CRM and is priced very fairly for the value we get from it.

Cons

I am not crazy about the new upgraded view. I wish they have more video tutorials so that users can easily (and quickly) learn about all the added features.

Pros

The feautures that are most impactful are the auto dialing and call recordings, these also me to run my business more effectively and efficiently.

Cons

Integration with my exisitng business process was simple, quick, and easy. There are no products that are difficult to use .

Pros

I love the simplicity of the product. We were using Outreach.io Voice, and paying out the waaazooo for it, and there were hidden fees... It was a nightmare. I called at Kixie and he answered all my questions, no BS in the sales pitch... set me up and even helped me get started in rolling it out to the team. They even offered consulting to help integrate with my CRM but I declined for the time being.

The morale of my team went way up... No more issues. The reporting is simple which helps them create reports, and the portal is easy for me to go in and manage my team and make sure productivity is up. I love the red click to calls that even show up on peoples websites so its fast.

I would highly recommend this for businesses using SDR's who don't want to over complicate making a dang phone call. I haven't used all the features to the full ability yet but it has been doing what I need it to. Its also cheaper than buying new phone lines for each person in the company. We had a small learning curve, but that was easily managed and expected from switching softwares.

Cons

I really like most everything about it. The setup did take awhile to figure out, but I think that was more on my end. If I had to pick one thing, I would say adding notes takes one extra click than I want... But that is me stretching to find something, and might just be my use case.

Pros

I think the best thing about Kixie to me would be how it records calls. Those recordings are very easy to access and are typically good quality so they are pretty useful when needed.

Cons

The lack of good connection with CRMs. It doesn't connect very well to the point where it allows you to use the information already inputted into the CRM to make my job easier.

Pros

Connectivity to my browser and my database and its so easy to call or SMS Text.

Cons

There are ways to make my life easier, I wish I knew more about the software before I started using it. Voicemail Drops, especially.

Pros

I like this product bc it is easier to use.

Cons

seems having issues with my microphone on my headset .

Pros

I love that this product integrates with my crm salesforce, in a records all phone calls and tracks all activities

Cons

With all online phone systems, sometimes the call quality could be a little better, but overall it works very well.

Pros

What I like most about this software is the tight integration that it offers with our CRM, which happens to be Insightly. Every inbound and outbound call or text is logged on the contact or lead involved in the communication. And every call gives you the opportunity to add all the call disposition details to the contact or lead record. If you wrap your mind around that feature alone, it's truly a game changer. We believe that if it's not the CRM it never happened. That means it's all about accountability and this software gives us that to the power of 10.

Cons

So far the only thing that I don't like about this software is a very minor complaint. At my level of subscription there is a mobile dialing app for the android it comes from a third-party. That simply made the information and setup details harder to find. They could document that detailed feature better, but I no means does it represent a dealbreaker.

Pros

Power Dialer and connection boost are both awesome.

Cons

At first it was like anything else, something new and I didn’t know much about it or how to use it. Customer service is awesome and always there to lend their help.

Pros

Whenever I run into an issue Great support.

Cons

Some bugs that need to be resolved with rolling updates

Pros

The time it saves me while dialing, makes my job easier

Cons

honestly I like everytihng about it it saves me time, and makes my job 100x easier

Pros

We use Kixie integrated with Hubspot, which allows for one touch dialing. This makes cold calling and outreach a breeze. The software is super easy to you and set up was done within seconds. Overall if you are just handling outbound calls and dont need internal queues for a CS department of something of that nature this is the best option.

Cons

It will just not dial from time to time, and will not log calls in Hubspot at all or on the wrong account. I cannot say for sure that this is a Kixie issue, a Hubspot issue, or a problem with the API between the two, but to be honest it is a very minimal inconvenience as you can just dial the number again and it works, or just log the call. The only real issue is if the recording doesnt attach, but Kixie houses that data in their internal site so its not really an issue overall.