Kixie PowerCall

4.7
Overall rating
Reviews

4.7
Overall rating
Reviews

About Kixie PowerCall

Welcome to Kixie, the sales engagement platform that revolutionizes the way you do business. Designed to supercharge your sales performance, Kixie offers ultra-reliable and easily automated calling and texting features that seamlessly integrate with leading CRMs like HubSpot, Salesforce, Pipedrive, and Zoho. With Kixie, you can call and text numbers from your CRM or any webpage in Google Chrome, with every interaction automatically recorded in your CRM. Say goodbye to tedious manual record-keeping and hello to unparalleled productivity and efficiency! The Kixie PowerCall Chrome extension offers a suite of advanced features to help sales and customer-facing teams optimize their performance. Here's what you can expect: • PowerDial through lists of contacts automatically, dialing up to ten numbers in parallel with multi-line PowerDialer • Advanced AI-powered local presence (ConnectionBoost) that allows users to call from a number with the same local area code as the person they're calling • Conversation Intelligence: Automatically transcribes calls and automatically syncs transcriptions to your CRM, provides AI-driven insights, analyzes sentiment, picks out key words and phrases and more • Live call coaching that lets managers listen to calls and offer "whisper" advice or feedback to trainees • Call recording with free unlimited lifetime cloud storage • Voicemail drop enables users to leave custom, pre-recorded messages with a single click • SMS templates with dynamic fields that make it easy to send personalized messages • Click-to-call any number on any webpage for lightning-fast dialing • Integrations with leading CRMs, including HubSpot, Salesforce, Pipedrive, and Zoho • Call center features, including IVRs, ring groups, call queues, and dynamic routing for streamlined customer experiences on incoming calls • Live call board, analytics, reporting, and call and SMS/MMS history available to managers in the dashboard • Cloud-based platform allows easy access anywhere, anytime Transform the way you sell and take your business to the next level with Kixie – the sales engagement platform that delivers results.
Kixie PowerCall Software - Ultra-reliable calling and texting for all leading CRM.
Kixie PowerCall Software - Multi-line parallel powerdialer.
Kixie PowerCall Software - Built specifically for modern sales teams.
Kixie PowerCall Software - Speed-to-lead. Automatically call or text leads within seconds.
Kixie PowerCall video
Kixie PowerCall Software - Ultra-reliable calling and texting for all leading CRM. - thumbnail
Kixie PowerCall Software - Multi-line parallel powerdialer. - thumbnail
Kixie PowerCall Software - Built specifically for modern sales teams. - thumbnail
Kixie PowerCall Software - Speed-to-lead. Automatically call or text leads within seconds. - thumbnail

Kixie PowerCall pricing

Kixie PowerCall does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes

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Browse Kixie PowerCall Reviews

280 of 280 reviews
Sort by:
David
David
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
4
Customer Support
4

5
Reviewed on 22/1/2023

Kixie is becoming a power player

The support is top notch along with the website.

Pros

Kixie power dialer integrate seamlessly with HubSpot, and we are enjoying his features. All the company is a little expensive and still needs to improve their phone app. I highly recommend the functionality and features of this company.

Cons

The phone app isn’t the best and needs improvement.

Ajay
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 7/1/2025

Smoother experience with Kixie.

We used multiple softwares and finally Kixie helped us to over come the connectivity issues. Highly recommended.

Pros

Connection boost with local presence which helped us to improve the connection rates.

Cons

So far haven't faced issues, however we only encountered the glitch when there is an onging call, we are not receiving the call waiting notifications.

Verified Reviewer
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
3
Ease of Use
3
Customer Support
1

1
Reviewed on 11/3/2024

Fails frequently. No weekend support or phone support.

I don't recommend it. Kixie must provide support 24/.7. They can't close their support entirely on weekends. Until this policy changes, I can't recommend Kixie.

Pros

The price is reasonable, but you get what you pay for.

Cons

It fails pretty frequently, and it always seems to fail on weekends. Call routing has failed in the past. We could not make outbound calls or receive incoming calls two days in a row (not all day but for a few hours each day). I find it unacceptable that they are unavailable on weekends. There is no support of any kind on weekends. If something goes wrong on a weekend, you are screwed. It happened to us multiple times. I explained my frustrations to Kixie numerous times.

David
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/1/2025

Why I like kixie

Pros

Very automated and efficient, allowed me to boost the amount of calls I made per day instantly.

Cons

I honestly found it very hard to find something I disliked in Kixie powercall. The team made it very easy to adapt and learn even with it being my first dialer.

Alternatives Considered

Mojo

Reasons for Switching to Kixie PowerCall

Efficient and easy to use when set up. Heard very positive reviews.
Brandy
  • Industry: Professional Training & Coaching
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/1/2023

Kixie, expensive, but like all things in life, you TRULY get what you pay for.

Amazing. Truthfully, the best part is the customer service. I have not once spoken to anyone that I felt like didn't love their job. If they do, they hide it very well. Y'all are the chik-fil-a of VOIP services. Kudos!

Pros

It's ease of use and reliability. The dialer is fun to use and SIMPLE.

Cons

The price and transferring calls to other people.

Alternatives Considered

RingEX

Reasons for Switching to Kixie PowerCall

Because the effectiveness and customer service is well worth the cost.
Enrique
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/1/2023

Kixie, a phone system hero that we all need!

My overall experience with Kixie has been phenomenal since day 1. Kixie will truly listen to your company's needs and expectations. Kixie will strive to make the consumer experience so much better.

Pros

I personally love that calls round-robin to the next available rep.

Cons

Nothing. I love Kixie, it's the best ever!

Aleksandra
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 18/11/2024

A call automation tool with great features.

Overall, I really like Kixie PowerCall. It's a great tool for quickly uploading contact lists and super helpful for SDRs as it saves a lot of time with automated dialing. The CRM integration is awesome because it automatically logs calls and keeps contact info updated, making it way easier to manage and track leads. Also the flexibility that allows to choose the plan that fits different needs, making it a great option for different team sizes or budgets.

Pros

I absolutely love how Kixie PowerCall automates the dialing process. It saves so much time because you don’t have to manually dial numbers, and you can make calls way faster.

Cons

Sometimes it has connection problems, especially if the internet is weak, which can be a real issue when working from places in South America. It can interrupt calls and make things quite frustrating when trying to reach people.

Joseph
Joseph
  • Industry: Insurance
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 23/10/2024

Refused to let me out of my contract.

I signed a 6 month contract and was very excited to use the power dialer. My plan was to acquire a large quantity of leads with one-to-one consent, which is a law that goes into effect on January 1st, 2025. So I hired a marketing team to run Facebook and TikTok ads, which didn't produce results. So I asked Kixie to allow me out of my contract, because I spent thousands on a marketing campaign that basically produced nothing and I didn't have revenue. I told them that I wasn't asking for a refund of the 3 months I already paid, but just to let me out of the next 3 month commitment. I am in the first month of my 6 month contract, and they refused. I even told them I would pay a fee to get out of the contract, but they would not allow it. So once I figure out how to get decent leads at a fair cost, I will definitely not use Kixie again, because they didn't care about me. They only cared about their commission. [sensitive content hidden] even told me if I cancel, he would lose his commission. So [sensitive content hidden]....you know where you can go. Don't use Kixie.

Pros

Nothing really. The software is not intuitive and they were only worried about their commission. You can't call their customer service and their response times for chat were very slow.

Cons

They didn't really care about my situation.

Brannon
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
3
Customer Support
5

5
Reviewed on 6/12/2024

Kixie Review

So far it has been really good. Reliable and functional.

Pros

Integrations, Customizations, and Functionality

Cons

No month to month contracts available(could be the spend level...but still a con)

Wes
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 16/12/2024

10/10 would recommend

It has been very good so far! I would definitely recommend this to anyone in sales who is on the phones

Pros

The multi line dialler, the organization of power lists, the connection boost feature, and the ease of use are what make Kixie a really great tool

Cons

A little bit of a learning curve to get fully comfortable with it but they offer great support so it really wasn't an issue at all just takes a bit of time

Tobin
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
4

5
Reviewed on 24/1/2023

Lifestyle Fiberglass Pools

Really good

Pros

Takes the guess work out of organizing our incoming calls

Cons

Sometimes things happen to the software outside out control and we don't get notified

Courtney
  • Industry: Real Estate
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 9/12/2022

Fischer Homes LOVES Kixie!

Kixie has been great! We have had very few issues with their system and they are always quick to respond and help us with any issues we have. The ease of use and connectivity that Kixie provides is fantastic!

Pros

The ease of use, compatibility with our CRM, transparency of activity, and ease of reporting usage.

Cons

Kixie is constantly adding new features to allow more avenues for usage. I would like to see the call filters work a little bit better - for example, when I want to filter an agents calls to only view inbound or outbound, the filter doesn't always work well and I still have a mixture of call types. I also understand the mass dialing function was a bit complicated and had a few pieces that made it difficult for us to utilize efficiently. I'd love to see Kixie continue to groom that feature as it would be super beneficial for us to be able to roll through a list of outbound calls quickly. Finally, I would say not having the ability to mass text. This would be another super useful feature for us but something we are unable to do today.

Justin
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/1/2023

Tech Support and API ease of use for the win!

Pros

Tech Support were quick to reply to me and resolve a minor issue I had. The API is easy to use.

Cons

Nothing sticks out as far as a con honestly. The only issue I've encountered was resolved within a day of bringing it to Kixie's help desk/tech support

neil
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/12/2022

Kixie works the best!

Pros

Saves our users times and energy to call the leads placed in our system.

Cons

So far so good. I wish I used them earlier to automate the time.

Ray
  • Industry: Business Supplies & Equipment
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/1/2023

Kixie Power Call

Excellent!

Pros

Desired FeaturesEase of useIntegration with other apps

Cons

There is nothing that I don't like about the software.

Thomas
  • Industry: Law Practice
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/12/2022

Great Product and Great Support

The SMS program is fantastic, and the support is top notch. [SENSITIVE CONTENT] responded to my question within minutes, and then maintained communication over multiple days until my question was answered. She escalated the question when I explained the setup and got a technical engineer's input. She went as far as was necessary to get my an answer, and as a business, that type of support is greatly appreciated.

Pros

We are implementing the Kixie business SMS integrations with Hubspot, to automate SMS messages and allow a team to respond to messages as they are available

Cons

Hardly a negative on the software, but I was figuring it out on my own. At first support said the integration I was trying to do was not possible. But they were also very helpful and very responsive.

Andrew
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 10/1/2023

Ease of use

It is easy and simple to use and fit into our business model

Pros

It is easy to use for all the team. No matter the computer literacy level of our users.

Cons

I sometimes need to go out of the software and reinstall to get the power dialer to show and work.

Verified Reviewer
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

3
Reviewed on 19/7/2022

Kixie Dialer

Overall it gets the job done

Pros

Easy to use and set up - I downloaded the trial myself and got it up and running in a few minutes.

Cons

It seems buggy...team has been complaining of a lot of downtime

Response from Kixie

Hello, thank you for taking the time to share your honest and candid feedback. We are continuously working to improve our product and eliminate any glitches or bugs from our system.

In most cases, our team can resolve bugs within 5-7 business days from when they are reported. If you have not done so already, we would greatly appreciate it if you could report any bugs or other issues you may encounter to our support team at [email protected] so that we may look into and resolve them in a timely manner.

Replied 10/8/2022
Linsey
Linsey
  • Industry: Online Media
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 3/2/2022

Easy integration and quick to use

As a fully remote company, my team needed ONE phone number for our contacts to call to reach an available ear. Giving our contacts the option to route their call directly to a specialist with their own extension came in handy.

Pros

Loved the synced up logging feature of notes to the contact record in our Hubspot CRM. My team could complete a call/text/voicemail and the timestamp and notes from the correspondence were automatically added to the record. Helped keep us on the same page!

Cons

I am not sure that there was a downside other than getting a few stubborn team members to adopt it. Perhaps there could be more video tutorials to make it easy to onboard slow-adopters.

Tamaya
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/1/2023

So worth the stay

Pros

I love the functions and integrations with other systems. The customer support is AMAZING!

Cons

It is a little bit bulky and covers some, Maybe there is a way to make it smaller for compact computers.

Arliegh
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/9/2021

Kixie is Awesome!! -AB

Pros

Kixie allows for a seamless process of making calls and tracking information. I am able to cold call a massive amount of clients with the ease of storing their info and seeing how to improve day in and day out. Tracked calls, call recordings, voicemail drops, etc. all made my life easier.

Cons

One thing I think can be improved upon is the functionality. From time to time the software glitches and is very slow.

Verified Reviewer
  • Industry: Computer Hardware
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/8/2022

Hubspot on Steroids

I will never use Hubspot without Kixie again. Connection Boost with Local Presence alone 10X'ed our connection rate.

Pros

Click to call, Voicemail Drop, and automated documentation saves so much time and leads to more connections

Cons

Being without Kixie when HubSpot updates/changes it's CSS, and it takes a day or two for Kixie to update.

Alternatives Considered

Aircall

Reasons for Switching to Kixie PowerCall

Functionality & Pricing

Response from Kixie

Hi there, thank you for your feedback! We're glad to hear you're getting more connections with Kixie and HubSpot. We're big fans of HubSpot as well, and we're working with them to make future updates more smooth and seamless. Have a great day!

Replied 9/9/2022
Jon
  • Industry: Internet
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/10/2021

Look no further - The best VOIP dialer is Kixie

Pros

This product is easy to use, and integrates well with other software. Customers service is quick to respond when asked questions/for help.

Cons

Occasionally there can be a 'lag' from the time of initiating a call, and when the call actually starts ringing.

Mike
  • Industry: Tobacco
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 9/6/2020

Kixie PowerCall

Pros

Switching over to Kixie has been incredible, it has simplified and streamlined everything for all of us by being able to just click a button and make a call. There is no hassle with setup, and the customer support is amazing, and extremely responsive. The ability to go back on call recordings that are automatically synced to existing deals and contacts is amazing, let alone it adding the contact into our system if it isn't already in there. The easy to use editing option for contacts is phenomenal, also the ability to make notes on calls and scheduling call backs. I, along with everybody here would agree and recommend Kixie to anybody who is not already using it.

Cons

If any Con could be explained, would be the mms feature that was recently added, unfortunately attachments can only be opened on the PowerCall Extension but not the App for iPhone or through E-Mail.

Response from Kixie

We will be adding MMS to the mobile app in the future!

Replied 18/6/2020
Brooklyn
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/1/2023

If you are a high value sales person that uses technology to improve your processes Kixie is...

Pros

I love that Kixie gives me the ability to make calls and send/receive SMS messages from my desktop and my mobile device. I also like that I can create a "local" number to use

Cons

The phone app doesnt have the same functionality as the desktop does

Enrico
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

4
Reviewed on 12/2/2024

Best Call Center Solution For Business

Pros

I like the automatic call distribution
The software comes with great features as a call center
It is affordable and makes sales ennoblement easy

Cons

Has all the features we need and even more. No complaints

Aman
Aman
  • Industry: Chemicals
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
3

4
Reviewed on 21/2/2023

Kixie PowerCall is a sales engagement platform that seamlessly integrates with popular...

In general, I tend to have a positive experience with Kixie PowerCall, as the platform's integration with popular CRM systems, automatic call logging, and real-time analytics and reporting features are all well-received and effective in improving sales productivity and efficiency. However, I have expressed concern about the pricing, which may be too high for small businesses or teams with limited budgets. User interface could be more intuitive. Nevertheless, most users consider Kixie PowerCall to be a valuable sales engagement tool, with many reporting that it has led to improved sales performance and revenue growth.

Pros

I tend to appreciate most about Kixie PowerCall include its seamless integration with popular CRM systems, its automatic call logging and local presence dialing features, and its real-time analytics and reporting capabilities. I also tend to appreciate the platform's ease of use and its ability to significantly improve sales productivity and efficiency.

Cons

I have expressed concerns that Kixie PowerCall's pricing may be expensive, particularly for small businesses or teams with limited budgets. In addition, I have mentioned that the user interface could be more intuitive and user-friendly. Despite these minor criticisms, the platform generally receives positive feedback from users, indicating that the benefits of using Kixie PowerCall for sales engagement generally outweigh any drawbacks.

Mari
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/12/2022

Kennedy Painting Feedback

The benefit of tracking, recording, voicemail drop, and CRM integration, there are ALOT of pros with using Kixie!!

Pros

Every single thing! The wide range of options kixie provides cloud access, google chrome extension. All of it!

Cons

I do not like that there is not customer support number you can call at any time for support. However, I do understand why there is not. Suha is the best part of Kixies support team!!!!!

Alternatives Considered

Aircall

Reasons for Choosing Kixie PowerCall

Kixie is more advanced

Switched From

Intermedia Unite

Reasons for Switching to Kixie PowerCall

Way better integrations with Hubspot!
Shawnna
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/1/2023

Makes calling and keeping records wasy

Time saving and tracking.

Pros

Easy to use and saves time. Syncs to our CRM for record keeping.

Cons

More reporting to view calls out, sorted by the number being called.

Beth
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 6/2/2023

Easy to use

Great

Pros

It is easy to use and you can record a voicemail that you can then "drop" instead of having to leave a message for each call. Customer Support is very helpful.

Cons

Occasionally I have to restart because I get logged out but that typically happens if I go long periods without daily use.

Adam
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
3

5
Reviewed on 20/11/2022

The Best Phone System on the Market

Kixie has been great all around. Good support, very advanced system. Deploying it was made easy by the staff at kixie.

Pros

The local presence feature kixie has is by far superior to any other competitors system. You dont have to buy all the area codes then switch between them. With Kixie, they have unlimited numbers and the system automatically switches between them. Also, the integration with Hubspot is phenomenal.

Cons

The system is very complex, and could benefit from being slightly more customizable.

Kyle
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 8/9/2022

Kixie is a dream

It really does meet all of our needs when it comes to inbound and outbound calls. We couldn't have asked for a better solution at a more affordable price. And the team at Kixie has consistently been so responsive to any issues that have occasionally come up. Customer service is at the heart of any great service, and Kixie knocks it out of the park here.

Pros

Kixie truly meets all of our needs. Technology will always come with occasional day to day hiccups, but they're rare with Kixie, and the few times a system issue has arisen, their customer service team is masterful in providing the solution we need to keep rolling. The system is intuitive to use, saves us a ton of time, and beautifully coordinates with our other software tools to create as seamless of a call and review process as possible without us creating our own all-encompassing software solution.

Cons

It's really hard to pick much out. The auto dialer occasionally disappears for an individual user or two in a brief glitch, but it's never been a problem that persists or happens often at all.

Response from Kixie

Hi Kyle, thank you for your feedback. We're glad to hear you've been having a great experience with our product and out team. Thanks for being a customer, and have a great day!

Replied 19/9/2022
Sheryl
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
1

3
Reviewed on 19/7/2022

Our company used KIXIE for almost 2 years. Save your money. Their customer service is...

This company is terrible. They should go the way of Enron.

Pros

When we first started using KIXIE they were competitive, wanted our business--they were helpful. Two years later, you can't get a live customer service rep. They cost 5x the competitor, and NO REFUNDS! Save your money. Check out JUSTCALL.io. It's 1/4 the price. Month-to-month. They have live customer service. What a difference!

Cons

KIXIE now offers ZERO customer service--Terrible! Zero REFUNDS. They don't care about the customer. Not responsive to building in new technology that is needed (hello? Bulk texting???) What more is there to say?

Response from Kixie

Sheryl, we're very sorry to hear your experience with Kixie was less than you had hoped for. We pride ourselves on 100% US-based customer service, and we do provide live customer service over the phone, email, and chat.

The reason we do not offer pro-rated refunds for service is due to the costs associated with the US-based support resources that we offer, and also the fact we do not require contracts or annual payments of our customers in order to use the system. You can cancel at any time, but there are no pro-rated refunds when you do, so that we can continue to offer these services and benefits.

As we have grown we have continued to develop new features in response to customer feedback. Due to popular demand, we recently completed a major update which includes list-based multi-line PowerDialing, allowing our customers to auto-dial up to 10 contacts simultaneously. We prioritize the features that we hear the most requests for, and unfortunately not every request can be met.

Replied 10/8/2022
Andrew
  • Industry: Transportation/Trucking/Railroad
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/1/2023

Great platform

Pros

very fast and easy to use, many capabilities and functions.

Cons

no complaints this platform is the best ever

Ivan
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/1/2023

Happen Ventures review

Pros

I believe the power dialer is the best feature as we are able to target more people in 1 go

Cons

sometimes its a bit slow but there was recently an update that helped with this issue

Alternatives Considered

Dialpad

Switched From

Aircall
Verified Reviewer
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Functionality
1
Ease of Use
2
Customer Support
1

3
Reviewed on 14/10/2021

Easy to get onboard, but beware when leaving

The platform was fine and had the essentials we needed when scaling our company, but as we left for a more robust platform they left our company without inbound or outbound phone services for multiple days during our busiest time of the year. Seemed like they just didn't care anymore now that we were cancelling, even though I would have gone back to them if the new dailer hadn't worked. Because of how poorly I was treated I would never suggest someone use this platform, and beware leaving it if you're already on as the experience was the worst I've received from a provider and frankly felt very vindictive.

Pros

It was easy to use and the unlimited option does provide some value if you're in a high call-volume role

Cons

When letting the kixie team know that we were going to leave their platform they completely botched the porting of our numbers and cancelled us earlier than the contract states. In response to our complaint that we no longer had access to our numbers they spent over a day trying to blame me instead of helping me gain access to our numbers. Horrible process in the end and has made me never want to use this provider again as they treat you like dirt when you leave their service.

Alternatives Considered

JustCall

Reasons for Switching to Kixie PowerCall

Originally I did not choose this platform and it was before my time.
Verified Reviewer
  • Industry: Restaurants
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 5/9/2022

Kixie is the best!!

My experience with Kixie has been awesome, I use other dialers and Kixie is my first option because of how easy it is to work with.

Pros

It's easy to integrate with the multiple CRMS that I use, I love the features that it has but most important, how easy it is to use.

Cons

At first, it had a lot of bugs, and it used to crash quite a lot, we reported the issue to Kixie's tech support, and we got a very quick response and they helped us right away. It looks like with the new software updates those bugs are gone and our experience using it has been a lot better.

Response from Kixie

Hello there ! It's great to hear that you're loving Kixie's features and ease of use. Thank you for leaving a review!

Replied 15/9/2022
Aaron
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 6/10/2022

Kixie Power Calling

Pros

The ease of use from installing to use is fantastic. Pairs well with various integrations as well as browser addons. Very simplistic and relatively easy to ensure the functionality is working.

Cons

I haven’t come across anything in the software that I have found as a con in over two years of use.

Response from Kixie

Hi Aaron, thank you for leaving a review and for being a longtime customer!

Replied 7/10/2022
Kathy
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/8/2022

Best dialer solution I have worked with!

Since we switched over to Kixie, we have increased our sales by 40% and our departments output by 14%. It was allowed us to scale our business and easily track what works great and where we have room for improvement through their real-time reporting.

Pros

Kixie is great right out of the box. Very easy and intuitive to use and comes with all the bells and whistles needed. Integrates perfectly with our CRM and is priced very fairly for the value we get from it.

Cons

I am not crazy about the new upgraded view. I wish they have more video tutorials so that users can easily (and quickly) learn about all the added features.

Response from Kixie

Hi Kathy, thank you for the review! It's really great to hear that Kixie has helped your team increase sales by 40%, that's awesome!! For more video tutorials on the new dialer view and features, please check out our playlist of video tutorials on YouTube: https://www.youtube.com/playlist?list=PLYZ9XqY1PsQPZ9dC8UdEDkbnAGsVbe9D2

Replied 29/8/2022
Frankie
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/1/2023

5 star rating for Kixie Powercall

Pros

The feautures that are most impactful are the auto dialing and call recordings, these also me to run my business more effectively and efficiently.

Cons

Integration with my exisitng business process was simple, quick, and easy. There are no products that are difficult to use .

Rowdie Mitch
Rowdie Mitch
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/3/2018

Saved us a ton of money for a simple trackable dialer

Simplicity. Consistent. Great pricing. I can't recommend it enough, took quite a few calls to find something that easily could track my team, record phone calls, and sit right on their computers. My team loves it and so do I. Best thing is, it doesn't cost an arm and a leg, and the team actually wants to help you unlike most SaaS companies... If you have a problem, sometimes they call you right away, if not within a day... Its amazing.

Pros

I love the simplicity of the product. We were using Outreach.io Voice, and paying out the waaazooo for it, and there were hidden fees... It was a nightmare. I called at Kixie and he answered all my questions, no BS in the sales pitch... set me up and even helped me get started in rolling it out to the team. They even offered consulting to help integrate with my CRM but I declined for the time being.

The morale of my team went way up... No more issues. The reporting is simple which helps them create reports, and the portal is easy for me to go in and manage my team and make sure productivity is up. I love the red click to calls that even show up on peoples websites so its fast.

I would highly recommend this for businesses using SDR's who don't want to over complicate making a dang phone call. I haven't used all the features to the full ability yet but it has been doing what I need it to. Its also cheaper than buying new phone lines for each person in the company. We had a small learning curve, but that was easily managed and expected from switching softwares.

Cons

I really like most everything about it. The setup did take awhile to figure out, but I think that was more on my end. If I had to pick one thing, I would say adding notes takes one extra click than I want... But that is me stretching to find something, and might just be my use case.

Leonardo
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Functionality
3
Ease of Use
1
Customer Support
5

3
Reviewed on 17/11/2022

My experience hasn't been the greatest with it.

My full experience with it is not the greatest. It is down weekly to where I can't make calls, receive calls or text. Also, it doesn't connect very well with CRMs so all I can see is numbers but no names from contacts that are inputted into the CRM so sometimes it is a bit of a guess playing with it or just takes extra time to be effective with it. 2 out of 5.

Pros

I think the best thing about Kixie to me would be how it records calls. Those recordings are very easy to access and are typically good quality so they are pretty useful when needed.

Cons

The lack of good connection with CRMs. It doesn't connect very well to the point where it allows you to use the information already inputted into the CRM to make my job easier.

Mark
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/1/2023

It has everything I need

Kixie has been very easy to use and only a few calls < 1% were ever scrambled.

Pros

Connectivity to my browser and my database and its so easy to call or SMS Text.

Cons

There are ways to make my life easier, I wish I knew more about the software before I started using it. Voicemail Drops, especially.

Brenda
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/1/2023

Excellent

I love it ,

Pros

I like this product bc it is easier to use.

Cons

seems having issues with my microphone on my headset .

Clifton
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/1/2023

Great product for a great price

Everything's been great, the click the dial works, it records all our phone calls, tracks all our numbers. helps keep my dialer's accountable.

Pros

I love that this product integrates with my crm salesforce, in a records all phone calls and tracks all activities

Cons

With all online phone systems, sometimes the call quality could be a little better, but overall it works very well.

Mark
Mark
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 2/8/2018

Kixie PowerCall Is the Best I've Used

Business problems that we have begun to solve with Kixie, his full accountability by connecting inbound and outbound call details with CRM records. The number of calls that you can make in a minute is far beyond any other dialer that I've used, and certainly far faster than using your finger or even clicking on numbers. All we have to do now is queue up a group of numbers, push a button and it starts dialing. Once each call is finished you ad the call disposition details and it instantly and automatically add those details to the record and then moves onto the next number, until you reach the bottom of the list. Bravo!

Pros

What I like most about this software is the tight integration that it offers with our CRM, which happens to be Insightly. Every inbound and outbound call or text is logged on the contact or lead involved in the communication. And every call gives you the opportunity to add all the call disposition details to the contact or lead record. If you wrap your mind around that feature alone, it's truly a game changer. We believe that if it's not the CRM it never happened. That means it's all about accountability and this software gives us that to the power of 10.

Cons

So far the only thing that I don't like about this software is a very minor complaint. At my level of subscription there is a mobile dialing app for the android it comes from a third-party. That simply made the information and setup details harder to find. They could document that detailed feature better, but I no means does it represent a dealbreaker.

Chris
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/8/2022

Love it!

Pros

Power Dialer and connection boost are both awesome.

Cons

At first it was like anything else, something new and I didn’t know much about it or how to use it. Customer service is awesome and always there to lend their help.

Response from Kixie

Hey Chris, thank you for the review! We're happy to hear that you're finding success and driving greater productivity with our PowerDialer and ConnectionBoost features!

Replied 29/8/2022
Dean
  • Industry: Professional Training & Coaching
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/12/2022

Great Product

Pros

Whenever I run into an issue Great support.

Cons

Some bugs that need to be resolved with rolling updates

Julian
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/1/2023

Review

10/10

Pros

The time it saves me while dialing, makes my job easier

Cons

honestly I like everytihng about it it saves me time, and makes my job 100x easier

Nick
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
3

4
Reviewed on 19/11/2019

A good phone software, with a few bugs.

Honestly, I have truly enjoyed using Kixie over a LOT of other phone programs that I have used in the past. The ease of going to an account and clicking a single button to dial has reduced my time between calls by over 65%, which is nice when you are cold calling sales prospects all day long. Less down time means more dials, means more sales.

Pros

We use Kixie integrated with Hubspot, which allows for one touch dialing. This makes cold calling and outreach a breeze. The software is super easy to you and set up was done within seconds. Overall if you are just handling outbound calls and dont need internal queues for a CS department of something of that nature this is the best option.

Cons

It will just not dial from time to time, and will not log calls in Hubspot at all or on the wrong account. I cannot say for sure that this is a Kixie issue, a Hubspot issue, or a problem with the API between the two, but to be honest it is a very minimal inconvenience as you can just dial the number again and it works, or just log the call. The only real issue is if the recording doesnt attach, but Kixie houses that data in their internal site so its not really an issue overall.

280 reviews

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