---
description: Review of Metaphor IVR+ Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Metaphor IVR+ | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Call Monitoring Software](/directory/1811/monitoring/software) > [Metaphor IVR+](/software/28449/metaphor-ivr)

# Metaphor IVR+

Canonical: https://www.softwareadvice.ie/software/28449/metaphor-ivr

> Metaphor IVR+ is a cloud-based interactive voice response (IVR) solution that helps users automate their customer service process. The software integrates with communication channels in users’ company infrastructure, such as voice, web, smartphone, IVR, social media and chat.


The IVR capability of the software is automated to provide personalized interactions with users. With the help of visual IVR functionality, users can design customized menus for customers to choose from during their calls. This functionality works with call delivery options, including smartphone, tablet, phone and web.


Metaphor IVR+ features adaptive caller ID and routing with Automated Number Identification (ANI) functionality, which automatically authenticates customer credentials and matches them against customer details to pull customer records. The information in these records can be used by agents during their calls.


The Metaphor Vision module allows users to perform post-call customer satisfaction analysis, which helps owners become aware of their call center’s performance in real time.


Support is offered via phone and through an online knowledge base.
> 
> Verdict: Rated **4.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 1 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 3.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: USAN
- **Founded**: 1989

## Commercial Context

- **Starting Price**: US$0.01
- **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- Call Centre Management
- Call Logging
- Call Recording
- Call Routing
- Caller ID
- IVR
- Monitoring
- Multiple Scripts
- Phone Key Input
- Survey/Poll Management
- Text to Speech
- Voice Customisation
- Voice Mail

## Support Options

- 24/7 (Live rep)
- Chat

## Category

- [Call Monitoring Software](https://www.softwareadvice.ie/directory/1811/monitoring/software)

## Related Categories

- [Call Monitoring Software](https://www.softwareadvice.ie/directory/1811/monitoring/software)
- [IVR Software](https://www.softwareadvice.ie/directory/1572/ivr-system/software)

## Alternatives

1. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1754 reviews)
2. [Ringover](https://www.softwareadvice.ie/software/120988/ringover) — 4.7/5 (860 reviews)
3. [Readymode](https://www.softwareadvice.ie/software/171343/readymode) — 4.6/5 (139 reviews)
4. [Convoso](https://www.softwareadvice.ie/software/2799/safesoft-contact) — 4.5/5 (386 reviews)
5. [DialedIn CCaaS](https://www.softwareadvice.ie/software/20027/chasedata) — 4.8/5 (315 reviews)

## Reviews

### "Helps Increase Sales" — 4.0/5

> **Jennifer** | *2 April 2018* | Recommendation rating: 7.0/10
> 
> **Pros**: The automation will allow your business to promote customer self-service while saving on operational costs.  The downside to this is the lack of "real communication" between customer and company so make sure you have the type of business that would actually benefit from this.  The natural language and speech recognition feature has been very helpful with our overseas clients.
> 
> **Cons**: Experienced issues during set-up phase re-routing calls to live agents / and Caller ID was not working  on mobile devices.  Customer support, however, rectified these problems within a week of set-up.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/28449/metaphor-ivr)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/call-center/metaphor-ivr-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/28449/metaphor-ivr> |
| en-GB | <https://www.softwareadvice.co.uk/software/28449/metaphor-ivr> |
| en-IE | <https://www.softwareadvice.ie/software/28449/metaphor-ivr> |
| en-NZ | <https://www.softwareadvice.co.nz/software/28449/metaphor-ivr> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SoftwareAdvice Ireland","address":{"@type":"PostalAddress","addressLocality":"Dublin","addressRegion":"D","postalCode":"D02 NP94","streetAddress":"2 Park Place, 3rd Floor, Hatch St Dublin, D02 NP94 Ireland"},"description":"We've helped more than 500000 buyers to find the right software.","email":"info@softwareadvice.ie","url":"https://www.softwareadvice.ie/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@type":"Organization","@id":"https://www.softwareadvice.ie/#organization","parentOrganization":"Gartner, Inc.","sameAs":[]},{"name":"Metaphor IVR+","description":"Metaphor IVR+ is a cloud-based interactive voice response (IVR) solution that helps users automate their customer service process. The software integrates with communication channels in users’ company infrastructure, such as voice, web, smartphone, IVR, social media and chat.\n\n\nThe IVR capability of the software is automated to provide personalized interactions with users. With the help of visual IVR functionality, users can design customized menus for customers to choose from during their calls. This functionality works with call delivery options, including smartphone, tablet, phone and web.\n\n\nMetaphor IVR+ features adaptive caller ID and routing with Automated Number Identification (ANI) functionality, which automatically authenticates customer credentials and matches them against customer details to pull customer records. The information in these records can be used by agents during their calls.\n\n\nThe Metaphor Vision module allows users to perform post-call customer satisfaction analysis, which helps owners become aware of their call center’s performance in real time.\n\n\nSupport is offered via phone and through an online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/84733022-e94f-44ba-b31f-171a1fbc5d31.jpg","url":"https://www.softwareadvice.ie/software/28449/metaphor-ivr","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/28449/metaphor-ivr#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1,"ratingValue":4.0},"offers":{"price":"0.01","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Monitoring Software","position":2,"item":"/directory/1811/monitoring/software","@type":"ListItem"},{"name":"Metaphor IVR+","position":3,"item":"/software/28449/metaphor-ivr","@type":"ListItem"}],"@id":"https://www.softwareadvice.ie/software/28449/metaphor-ivr#breadcrumblist"}]}
</script>