--- description: Review of ServiceFactor Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ServiceFactor | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Field Service Management Software](/directory/4540/field-service/software) > [ServiceFactor](/software/285833/servicefactor) # ServiceFactor Canonical: https://www.softwareadvice.ie/software/285833/servicefactor Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/285833/servicefactor?page=2) > ServiceFactor is a cloud-based service and project management solution designed for businesses in various industries that need to manage their operations, track performance metrics and streamline their service agreement programs. The platform offers features to help businesses optimize their operations. It allows users to track revenue versus missed revenue, monitor technician performance, analyze marketing campaign effectiveness and evaluate customer service representative performance. ServiceFactor also provides intelligent invoicing with automatic discounts for service agreement customers, making it easier to manage these programs. Additionally, the tool offers management reporting and the flexibility to work from anywhere. Technicians can capture customer approvals and acceptance signatures, collect payments in the field and create quotes for declined or proposed work. > > Verdict: Rated **4.7/5** by 10 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 10 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceFactor - **Founded**: 1991 ## Commercial Context - **Starting Price**: US$130.00 - **Pricing model**: Per User - **Pricing Details**: OnBoarding Fee - $3,000.00 (ServiceFactor OnBoarding Services: Activation, Setup, and Online Training Classes.) Office User - $130.00 per user/per month Mobile - $75.00 per tech/per month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Billing & Invoicing - Calendar Management - Contact Database - Customer Database - Customer History - Customer Portal - Customer Service Management - Customisable Forms - Customisable Reports - Customisable Templates - Data Import/Export - Dispatch Management - Document Storage - Drag & Drop - Electronic Payments ## Integrations (1 total) - QuickBooks Online ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - Chat ## Category - [Field Service Management Software](https://www.softwareadvice.ie/directory/4540/field-service/software) ## Related Categories - [Field Service Management Software](https://www.softwareadvice.ie/directory/4540/field-service/software) - [HVAC Software](https://www.softwareadvice.ie/directory/1552/hvac/software) - [Plumbing Software](https://www.softwareadvice.ie/directory/3675/plumbing-software/software) ## Alternatives 1. [FieldPulse](https://www.softwareadvice.ie/software/109782/fieldpulse) — 4.6/5 (411 reviews) 2. [BuildOps](https://www.softwareadvice.ie/software/426830/buildops) — 4.5/5 (151 reviews) 3. [ServiceTitan](https://www.softwareadvice.ie/software/155551/servicetitan) — 4.3/5 (325 reviews) 4. [Jobber](https://www.softwareadvice.ie/software/3660/jobber-lawncare) — 4.6/5 (1420 reviews) 5. [Service Fusion](https://www.softwareadvice.ie/software/5783/service-fusion) — 4.3/5 (290 reviews) ## Reviews ### "Onsite Training - Definitely Worth It\!" — 5.0/5 > **Sarah** | *25 June 2025* | Utilities | Recommendation rating: 10.0/10 > > **Pros**: \[sensitive content hidden\] went through each item on our Training Agenda sent in. He ensured to review each topic thoroughly to ensure proper understanding. The value we received from the training time onsite and out of our day to day office area was essential. > > **Cons**: Absolutely no cons from the training time\! Worth every penny to come out for the training. Make sure you have an idea of what you want to get out of the training time. > > We have always had the best experience with Service Factor. This is my second training session, and I was still able to learn new things, get a refresher on older items, and consult about certain processes we do that other companies don't. ----- ### "Service Factor is the best" — 5.0/5 > **Annie** | *13 February 2025* | Mechanical or Industrial Engineering | Recommendation rating: 10.0/10 > > **Pros**: Service Factor is better than any other software out there. The team that is at Service Factor will help you every step of the way. Even one year after using Service Factor they will help out in every way possible. > > **Cons**: One con is the job costing part, I can not get used to it > > Service Factor is the best in every way. \[sensitive content hidden\] were very helpful through the training we had. They were detailed on every piece of the training. All the staff members are very kind and helpful whenever you need them. You will be extremely happy with Service Factor, where they treat you like family\! Also if your company needs reports, you can run reports if you need them. ----- ### "Great value dispatch/service software" — 4.0/5 > **Patrick** | *21 November 2022* | Facilities Services | Recommendation rating: 8.0/10 > > **Pros**: Moving from a paper system, ServiceFactor has enabled us to become more organized by digitizing many of our outdated processes. Customer support has been outstanding. We have provided a lot of feedback to the ServiceFactor Support Team and they have been very accommodating with updating the software using our suggestions. > > **Cons**: There are a few value-adding features available through other software packages that I would love to see implemented in ServiceFactor. It has greatly improved our operations, but there are things they still need to improve upon. > > I have been very satisfied with the ServiceFactor team. We are now moving a second company into the software. ----- ### "great software" — 5.0/5 > **Anne** | *26 June 2025* | Consumer Services | Recommendation rating: 8.0/10 > > **Pros**: I like that service factor has so many features available for use. Makes life easier on the dispatch side. > > **Cons**: I wish there was more flexibility with SF, for example being able to determine which calls techs can see or not. > > Amazing\! The system really does a lot of the heavy lifting for you, so it really goes hand in hand with whatever you're experiencing. ----- ### "Would recommend Service Factor to any contractor." — 4.0/5 > **Jennifer** | *19 June 2025* | Construction | Recommendation rating: 10.0/10 > > **Pros**: The program is easy to learn and operate in. Recommended changes are often made when requested. Upgrades are constant and easy to adapt to. The customer file set up is easy to navigate and the layout is pleasing. > > **Cons**: No real cons from a user standpoint. It is always difficult to switch from one software to another. Service Factor support team makes that transition as seamless as possible. > > Support is excellent. Product upgrades are continuous. The company really cares about their subscribers. Great product to utilize. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/285833/servicefactor?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/285833/servicefactor) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data