--- description: Review of Rainbow Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Rainbow | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Unified Communications Software](/directory/1556/ucaas/software) > [Rainbow](/software/286218/rainbow) # Rainbow Canonical: https://www.softwareadvice.ie/software/286218/rainbow Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/286218/rainbow?page=2) > Rainbow Hub is a cloud-based communication management solution that allows its users to migrate completely to the cloud using a telephony system entirely based on softphony. It includes Rainbow Edge cloud solution that meets strict security requirements and complex integration into private infrastructures. It is another version of the platform that can be deployed on a private infrastructure.​ The solution seamlessly adapts to your PABX system and enables telephony services to be available on the Rainbow applications. ​Users can utilize a centralized communication system to connect with external clients using a single phone number. It also includes Rainbow CPaaS, a cloud-based development platform, and APIs for you to integrate Rainbow capabilities into your business applications, CRM, website, or mobile applications.​ It also offers off-the-shelf services to add conversational capabilities to your customer-facing or business applications.​ Additionally, it includes a library of connectors to connect objects, processes or applications to customize your customer’s interactions in providing relevant information.​ > > Verdict: Rated **4.5/5** by 6 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 6 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Alcatel Lucent Enterprise ## Commercial Context - **Pricing model**: Per Feature (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Catalan, Chinese, Czech, Dutch, English, Finnish, French, German, Hebrew, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish - **Available Countries**: Argentina, Australia, Austria, Bahrain, Belgium, Brazil, Bulgaria, Canada, Chile, Cyprus, Czechia, Denmark, Dominican Republic, El Salvador, Estonia, Finland, France, Georgia, Germany, Greece and 33 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Call Monitoring - Call Recording - Call Routing - Call Tracking - Call Transfer - Caller ID - Chat/Messaging - Collaboration Tools - Contact Management - Customisable Reports - File Sharing - Group Messaging - Interaction Tracking - Meeting Management - Mobile Access ## Support Options - 24/7 (Live rep) - Chat ## Category - [Unified Communications Software](https://www.softwareadvice.ie/directory/1556/ucaas/software) ## Related Categories - [Unified Communications Software](https://www.softwareadvice.ie/directory/1556/ucaas/software) - [Collaboration Software](https://www.softwareadvice.ie/directory/4138/collaboration/software) ## Alternatives 1. [Microsoft Teams](https://www.softwareadvice.ie/software/397766/microsoft-teams) — 4.5/5 (10940 reviews) 2. [Slack](https://www.softwareadvice.ie/software/154669/slack) — 4.7/5 (24046 reviews) 3. [Google Workspace](https://www.softwareadvice.ie/software/344998/google-workspace) — 4.7/5 (17483 reviews) 4. [Zoom Workplace](https://www.softwareadvice.ie/software/101384/zoom) — 4.6/5 (14526 reviews) 5. [Microsoft 365](https://www.softwareadvice.ie/software/397757/office-365) — 4.6/5 (14035 reviews) ## Reviews ### "Good Corporative Cloud Messenger" — 5.0/5 > **Vitaliy** | *19 December 2018* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Very simple to use this messenger, you can invite your contacts from office 365 or Gmail, and start collaborate with your family, friends and сolleagues. Windows,MAC,IOS,Android,Web - i use this messenger in any platform. Most of functionality is free\! No Ads\! 1 gb of cloud storage in free version. Connected with our OmniPCX Enterpise, click-to-call,presense, and call log of my deskphone, it's very useful\! > > **Cons**: No translation to my native language (Russian) I can't buy a bussines version because my country not in sales list, it's very bad\! In collaboration with OXE or OXO, i can't connect SIP phones, only Analog,TDM or NOE IP phone. Small bugs, but software is growing up > > Very simple to use this messenger, you can invite your contacts from office 365 or Gmail, and start collaborate with your family, friends and сolleagues. Windows,MAC,IOS,Android,Web - i use this messenger in any platform. Most of functionality is free\! No Ads\! 1 gb of cloud storage in free version. Connected with our OmniPCX Enterpise, click-to-call,presense, and call log of my deskphone, it's very useful\! ----- ### "Easy to Make Calls" — 5.0/5 > **Ashley** | *26 March 2026* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: It's another option to talk to patients when you are working remotely. Instead of calling from your desk phone or a cell phone, I love how you can use the computer app to do outgoing calls but also can receive incoming as well. > > **Cons**: You can't answer calls unless you are contacted to WIFI or have internet access. So really, you cannot do it from anywhere. > > My company moved from using Cisco Jabber to Rainbow and its been an easy transition. I love the ability to make calls from my computer while working. ----- ### "Not Very Liberating" — 3.0/5 > **Cory** | *13 April 2021* | Retail | Recommendation rating: 0.0/10 > > **Pros**: That we could integrate it with our current infrastructure without much effort and get our users homeworking readily. It's simple to use, for the basics. > > **Cons**: It's bugginess and lack of features. Rainbow seems like an acquisition by Alcatel of a suite that was not developed natively for Alcatel systems. > > Not very liberating. You can't transfer a call or conference. You can't record your voicemail message. You can't setup shortcuts or a personal directory. You can't pickup a group call. You can't even tell who's calling YOU\! ----- ### "Simple SECURE communications" — 5.0/5 > **Paul** | *12 March 2024* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Rainbow is VERY simple to configure and customize, a number of different user profiles were required. The application itself is very easy - this was important to ensure it was adopted > > **Cons**: The name isn't well known, I had to explain who the company was first - but once the users starting to work on the app, that wasn't an issue > > Simple - easy and very powerful app, was deployed easily and it is now just another part of our day ----- ### "Great connectivity" — 5.0/5 > **NUICA** | *10 February 2025* | Accounting | Recommendation rating: 10.0/10 > > **Pros**: great connectivity for each employee; sociability > > **Cons**: Sometimes, I can't send friend request easily. > > I like the sound from the video calls and the fact that i can share my screen easily ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/286218/rainbow?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/286218/rainbow) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data