About Dynamics 365

Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on Sales, Field Service, Customer Service complete with strong integrations with Microsoft’s other Office 365 offerings like Teams, Outlook, Excel & Word. The Microsoft Dynamics 365 ecosystem has offerings ranging from lead and opportunity management, marketing, field service, IOT, customer service, mixed reality and project service automation all allowing for a more frictionless engagement with your customers. Microsoft Dynamics CRM is available for software-as-a-service (SaaS) deployment as well as on-premises complete with a nice user interface for mobile and desktop as well as a technology stack that ensure database security. Dynamics 365 also offers strong API capabilities to help integrate to your other critical systems.
Dynamics 365 Software - Microsoft Dynamics 365 business performance
Dynamics 365 Software - Microsoft Dynamics 365 sales dashboard
Dynamics 365 Software - Microsoft Dynamics 365 desktop & mobile view
Dynamics 365 Software - Microsoft Dynamics 365 relationship insights
Dynamics 365 video
Dynamics 365 Software - Microsoft Dynamics 365 business performance - thumbnail
Dynamics 365 Software - Microsoft Dynamics 365 sales dashboard - thumbnail
Dynamics 365 Software - Microsoft Dynamics 365 desktop & mobile view - thumbnail
Dynamics 365 Software - Microsoft Dynamics 365 relationship insights - thumbnail

Dynamics 365 pricing

Dynamics 365 does not have a free version but does offer a free trial. Dynamics 365 paid version starts at US$50.00/month.

Starting Price:
US$50.00/month
Free Version:
No
Free trial:
Yes

Dynamics 365 Reviews

Feature rating

Value for Money
4.1
Functionality
4.3
Ease of Use
4.0
Customer Support
4.2
5 reviews of 4,501 View all reviews
Amit
  • Industry: Oil & Energy
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 9/11/2022

Dynamics 365 solve so many purposes

Overall dynamics 365 is good tool for project management and control.

Pros

Our organisation using dynamics 365 from last 3 year and I find it very useful as earlier we have different username and password for different applications but now after this everything is linked to 365 and the same login details works .

Cons

I I did not find anything which causes trouble to me.

Gustaf
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 7/11/2022

Best integrated CRM system

Easy to use, easy to use where you are, if it is in Outlook or on a mobile device. Also enables integrations on both no-/low-code perspectives as with complex code-based integrations and customizations. There are only a few things this system cannot really do, and in those cases, it probably shouldn't anyway.

Pros

As no systems are islands anymore, selecting a system that is in the heart of Microsoft's strategy enables integrations to many common systems like Office 365, datalakes, Power BI, e-signature solutions etc. with small effort. The power of the underlaying Power Platform and also the rest of the Microsoft stack makes it incredibly powerful.

Cons

Licensing is a bit complex and hard to understand.

Reasons for Switching to Dynamics 365

It is so much easier to adapt to the business and enable digitilization with the underlying Power Platform to a level that none of the above can do.
Verified Reviewer
  • Industry: Computer Software
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
3
Ease of Use
1
Customer Support
2

1
Reviewed on 9/11/2022

Sales prevention not sales enablement

Pros

I struggle to find anything I actually like about Dynamics CRM. It mostly works but, opens too many windows.

Cons

Its temperamental, it opens too many windows, its seems like the scripts all fail to load first time and then doesn't show and error but if you reload the browser it normally works. Updates seem to kill it all the time, and its not a priority for Microsoft, or it doesn't feel like one.

Alternatives Considered

Salesforce Platform and HubSpot CRM

Reasons for Switching to Dynamics 365

Looking back it was a cost based decision, where with discount through a partner CRM worked out the cheapest. If only I could go back to my younger self knowing now, what I didnt know then.
Firas
  • Industry: Construction
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 10/11/2022

Dynamics 365 for Assets Rental and Invoicing Management

Dynamics 365 is an easy to use and customize software, which makes it a recommended choice for small and medium enterprises. Large enterprises with sophisticated processes might need to do some additional work to adapt the software to the company's procedures

Pros

The software is very flexible and can be easy customized to adjust to our needs. No need for specialized or advanced developers.

Cons

Flexibility might be risky sometimes since it will require development work, unlike software that includes best-practices

Alternatives Considered

Oracle Fusion Cloud ERP and SAP Business One

Reasons for Choosing Dynamics 365

For a better supported software that has advanced technology and integration capabilities. Also to minimize the number of developers we have.

Reasons for Switching to Dynamics 365

Dynamics 365 main advantages were price and flexibility, yet the other products had more embedded know-how
Verified Reviewer
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 4/11/2022

Dynamics Quality Product, Integration Can be Complex

Pros

The product, once complete and set up, is intuitive, mostly easy to use, and effective in deploying a CRM for your sales team or otherwise.

Cons

The setup and integration to your current organization, depending on the size and complexity of your org./sales team, can make it difficult to initially get together. Understand that going in.

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