---
description: Review of AnswerDash Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: AnswerDash | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/4627/customer-satisfaction/software) > [AnswerDash](/software/28733/answerdash)

# AnswerDash

Canonical: https://www.softwareadvice.ie/software/28733/answerdash

> AnswerDash is a cloud-based contextualized self-service customer support solution that helps provide information to customers visiting a users’ website or mobile application. The solution features predictive Q\&A technology based on customer behavior on the website.


AnswerDash leverages existing content in knowledge bases and FAQs in interactions on the website, mobile application and social media channels. The solution contains advanced natural language processing algorithms that identify gaps in content management and provide suggestions to content managers regarding articles and other relevant content to add to the website. The solution’s crowdsourcing algorithm also predicts likely questions from customers based on their past experience with the website.


AnswerDash provides real-time updates on latest trends and actionable information on customer behavior. The solution is integrated with CRM applications like Zendesk, Salesforce Desk and Freshdesk. It is also integrated with live chat applications like Zopim and LiveChat.


Support is provided via email and online product tutorials.
> 
> Verdict: Rated **4.7/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 3 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: AnswerDash
- **Location**: Seattle, US
- **Founded**: 2012

## Commercial Context

- **Starting Price**: US$169.00
- **Pricing model**:  (Free version available) (Free Trial)
- **Pricing Details**: Creating an AnswerDash account is free
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- CRM
- Dashboard
- Feedback Management
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Multi-Channel Communication
- Multi-Channel Data Collection
- Queue Management
- Reporting/Analytics
- Support Ticket Management

## Category

- [Customer Satisfaction Software](https://www.softwareadvice.ie/directory/4627/customer-satisfaction/software)

## Related Categories

- [Customer Satisfaction Software](https://www.softwareadvice.ie/directory/4627/customer-satisfaction/software)
- [Customer Experience Software](https://www.softwareadvice.ie/directory/4574/customer-experience/software)
- [Customer Service Software](https://www.softwareadvice.ie/directory/255/customer-service/software)
- [Online Help Desk Software](https://www.softwareadvice.ie/directory/3529/online/software)
- [Help Desk Software for Schools](https://www.softwareadvice.ie/directory/3857/schools/software)

## Alternatives

1. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1753 reviews)
2. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3408 reviews)
3. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4072 reviews)
4. [Tidio](https://www.softwareadvice.ie/software/157633/tidio-chat) — 4.7/5 (590 reviews)
5. [Genesys Cloud CX](https://www.softwareadvice.ie/software/323407/pureconnect) — 4.3/5 (262 reviews)

## Reviews

### "Great self-serve support option" — 4.0/5

> **Verified Reviewer** | *18 January 2018* | Recommendation rating: 8.0/10
> 
> **Pros**: I love that this provides a better format for our customers to use our knowledge base - it puts it right where they need it most versus a separate site that has to be opened alongside our product.
> 
> **Cons**: Analytics are cool, but not exactly enlightening in terms of action steps I can take to ensure that people are using the tool as much as possible. I just sort of stare at the graphs and wonder what I should be doing to improve our overall performance.
> 
> This software reduces our overall support traffic because it puts answers to FAQs right in front of them at the moment they're looking for it. That alone has made this incredibly valuable.

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### "Easy to use\!" — 5.0/5

> **Verified Reviewer** | *8 February 2018* | Telecommunications | Recommendation rating: 8.0/10
> 
> **Pros**: I like its easy user interface. Navigating between windows and collaborating with your team has never been easier\!
> 
> **Cons**: What I don't like about this software is that some of the buttons in the top right are hardly noticeable and easy to forget about.
> 
> This software helped me get a job so that's great.

-----

### "Answer Dash Review" — 5.0/5

> **Darien** | *30 March 2018* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: Reliable
Efficient
Time manageable
Easy to use for anybody
multi language capabilities 
unlimited questions and answers
> 
> **Cons**: Not really in cons to point out the only thing would maybe be that there isn't a set price. Prices are quoted.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/28733/answerdash)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/customer-satisfaction/answerdash-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/28733/answerdash> |
| en-GB | <https://www.softwareadvice.co.uk/software/28733/answerdash> |
| en-IE | <https://www.softwareadvice.ie/software/28733/answerdash> |
| en-NZ | <https://www.softwareadvice.co.nz/software/28733/answerdash> |

-----

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