About CallTools
CallTools pricing
CallTools does not have a free version.
Alternatives to CallTools
CallTools Reviews
Feature rating
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Great Experience. Software is a bargain at this price point. Cust support and his team are...
Pros
Easy to use and learn. Very smooth with no glitches. It is far better than Five 9. Again, cust support and his team are very quick to respond in a very polite, positive and professional manner.
Response from CallTools
Hello Steven! Thank you for taking a moment to leave a review. We're proud to offer such a feature-packed software at our pricing and our knowledgeable Customer Support team only adds to the value of our platform. Please let us know if there is anything else we can do to help you succeed! - Your CallTools.com Team
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Very Robust Call Center Software. We Tried Lots of Call Center Platforms, and CallTools Won!
Overall, we love it and we will never shop again for alternative software because we are happy with the software, and we are happy with customer support, and our agents are happy that they have an easy to use yet robust calling platform to use daily.
Pros
"Reliability" and "Ease of Use" for our sales agents is paramount. This is one of the easiest and user friendly call center software we have ever used. Agents love it because it is so easy to use. The reliability of being available with very limited downtime is another huge factor that we liked about the software. Another thing I will mention is it is loaded with features that allow us to easily customize every single campaign, and lead management is just a simple download and upload away.
Cons
You must put some time in learning the backend of actually setting everything up. They do have great tutorial videos, and technical support will help you every step of the way, but there is a learning curve. So, not sure if it is a con, but that is the only thing I can think that I could write here.
Response from CallTools
Thank you for the amazing review of CallTools, we sincerely appreciate it! -CallTools Team
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for Free Trial
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Review Source
Great platforms elevated requirements.
I had a pretty much neutral experience with CallTools. They did not resolve an issue that I had with my agents, they could not use the CRMs dialer within the website and we had to download an external software for them to be able to take and receive calls. This made us leave the use of the app as we found a cross-platform one that could be used not only y MAC/PC but also Android/iOS devices.
Pros
The ease of use and CRM are very well built and have a ton of options that you can customize depending on what you want for your company. It's amazing that you can create your own script for your agents and that you can handle reports, calls, campaing management all in one.
Cons
The support team did not answer the requests correctly. Also they don't have mobile apps to access the CRM, so you're stuck with a website use only and it does not work cross-platform (linux-ChromeOS devices).
Alternatives Considered
AircallReasons for Choosing CallTools
We moved from AnswerConnect to CallTools given that we started to do in house calls (outbound and inbound) and the service provided was not bad at all but we wanted to give customers a better experience with trained agents for sales and scheduling.Reasons for Switching to CallTools
Because of the ease of use of the CRM and all the integrations that it included on the license.- Industry: Real Estate
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
My Go to Dialer
Calltools is a great software that my company has and will probably continue to use for many years. Hopefully, they will continue to upgrade their software so they can remain competitive.
Pros
Calltools is a great 10-line dialer that my company has been using since we started implementing cold calling. Most dialers only have 1-3 lines so Calltools being able to use up to 10 is a big bonus. We very rarely have to s support but when we do they are quick to solve any problems we may have. Their software works great and once it is set up requires minimal changes.
Cons
The software can be a bit tricky to learn how to navigate. When purchasing new numbers we often get spam numbers which cost us money. Additionally not being able to refresh numbers for more than 30 days periods at a time can make it extra work when refreshing large lists, especially if you are not using the software daily.
Reasons for Switching to CallTools
similar price but get the 10-line dialer.Response from CallTools
Eli,
Thank you for the stellar 5-Star Review of CallTools. Our goal is to exceed customer expectations, thank you for being a valued CallTools customer and we appreciate the recommendation.
-CallTools Team
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
CallTools Review
[SENSITIVE CONTENT HIDDEN] is my acct. rep. and has been nothing short of amazing. I will most likely be back shortly.
Pros
I find its very user friendly and provides many options to implement for calling / tracking etc.
Cons
Nothing really.....I simply want to try another vendor to compare services.
Alternatives Considered
ReadyModeReasons for Switching to CallTools
I thought Xencall sounded like a better fit for a big company but Im going to try them to compare.Response from CallTools
Dear Peter, thank you very much for the 5-Star Review of CallTools! You may not realize this but CallTools caters to all sizes of businesses from small, medium, and to enterprise-level clients. Our Power Contact Center platform can handle the most demanding inbound and outbound dialing needs with our omnichannel system. Your account representative will connect with you to show you our latest technology enhancements to the platform that are cutting edge. Thank you for being a valued CallTools customer. -CallTools Team
