4.8
Overall rating
Reviews

4.8
Overall rating
Reviews

About CallTools

CallTools offers an advanced predictive dialer and inbound call center management solution that streamlines and optimizes call center operations. With list management tools that include list scrubbing, recycling, and export capabilities, CallTools enables users to manage their contact lists from a single location easily. The platform also features skill-based call routing that intelligently directs inbound calls to the most appropriate customer agent, and detects voicemail messages for outbound calls to ensure agents only speak to customers. CallTools’ comprehensive suite of contact center management tools provides valuable insights into call center performance, allowing users to assess call quality and track key metrics such as agent utilization rates and call volumes. With multiple support options, including an online ticketing portal, live chat, email, and phone, CallTools offers comprehensive assistance for all your call center needs. Unleash the full potential of your contact center today with CallTools.
CallTools Software - Agents can easily join outbound dialing campaigns and inbound call queues all in once place.
CallTools Software - The contact view provides agents with the full functionality of a CRM. Email, SMS, scripts, notes, event calendars and a complete history are available.
CallTools Software - Agents can interact through SMS with templates or manually with a full history kept on each record.
CallTools Software - Agents can easily join outbound dialing campaigns and inbound call queues all in once place. - thumbnail
CallTools Software - The contact view provides agents with the full functionality of a CRM. Email, SMS, scripts, notes, event calendars and a complete history are available. - thumbnail
CallTools Software - Agents can interact through SMS with templates or manually with a full history kept on each record. - thumbnail

CallTools pricing

CallTools does not have a free version.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

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CallTools Reviews

Feature rating

Value for Money
4.8
Functionality
4.8
Ease of Use
4.7
Customer Support
4.8
5 reviews of 114 View all reviews
Anderson
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/11/2018

Great for speed dialing

Pros

Great to call masive customers at once, and campaings can be assigned to my eployees to make sure they get as productive as possible.

Cons

Some times get stuck when many lead are assigned.

Response from CallTools

Thank you for the 5 Star Review!

Replied 15/8/2023
Jeremy
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/1/2023

Very Powerful Call Tool

So far I'm very pleased with CallTools. My experience with [sensitive content] from the integrations team has been exceptional!

Pros

The number of calls my inside sales agents are able to make at once allows them to work through lead sets with ease.

Cons

Nothing to report yet. I'll need more time with it to give quality feedback here.

Alternatives Considered

Mojo

Reasons for Switching to CallTools

Recommended by ISA service. The multiline dialer, and the ability to work with integrations to sync with existing systems.

Response from CallTools

Jeremy,

Thank you for the stellar 5-Star Review of CallTools. Our goal is to exceed customer expectations, thank you for being a valued CallTools customer and we appreciate the recommendation.

-CallTools Team

Replied 25/1/2023
Alex
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
3

3
Reviewed on 29/8/2020

Great platforms elevated requirements.

I had a pretty much neutral experience with CallTools. They did not resolve an issue that I had with my agents, they could not use the CRMs dialer within the website and we had to download an external software for them to be able to take and receive calls. This made us leave the use of the app as we found a cross-platform one that could be used not only y MAC/PC but also Android/iOS devices.

Pros

The ease of use and CRM are very well built and have a ton of options that you can customize depending on what you want for your company. It's amazing that you can create your own script for your agents and that you can handle reports, calls, campaing management all in one.

Cons

The support team did not answer the requests correctly. Also they don't have mobile apps to access the CRM, so you're stuck with a website use only and it does not work cross-platform (linux-ChromeOS devices).

Alternatives Considered

Aircall

Reasons for Choosing CallTools

We moved from AnswerConnect to CallTools given that we started to do in house calls (outbound and inbound) and the service provided was not bad at all but we wanted to give customers a better experience with trained agents for sales and scheduling.

Reasons for Switching to CallTools

Because of the ease of use of the CRM and all the integrations that it included on the license.
Martin
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
5

4
Reviewed on 24/10/2022

Dials fast but not my favorite dialer

I have used it twice and have always gone back to mojo. It’s my go to dialer and it was easier to learn and master. But calltools is a very fast dialer.

Pros

You are able to reach a lot of people with your dialing sessions. This moves very quickly.

Cons

The only feature I do not like on Calltools is the interface. I think it could be a bit simplified. I would rather spend my time calling then looking at tutorials.

Jack
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
3

5
Reviewed on 26/1/2023

Bluestone Funding Review

It’s good I would recommend it to a friend. I love the customer service. I would recommend working with Brandon.

Pros

I love how it dials the numbers for you it’s really great.

Cons

How the leads aren’t so organized they just disappear after you move on to the next one.

Alternatives Considered

RingCentral MVP

Reasons for Switching to CallTools

Because call tools is better in every aspect.

Response from CallTools

Hi Jack,

Thank you for the 5 Star Review!
We are happy to hear you love how our system works for your company. Thank you!

- Call Tools Team

Replied 13/4/2023

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