About innRoad

innRoad is a cloud-based property management system designed to meet the needs of hospitality businesses of all sizes including hotels, motels, resorts, B&Bs, lodges and campgrounds. innRoad provides tools to help users manage hospitality businesses. innRoad provides a customized booking engine that matches the look and feel of a property’s website. innRoad’s property management system lets staff handle day-to-day operations. Checking guests in and out, managing which rooms are clean or dirty for housekeeping, and running customized reports are all supported. Room inventory and rates are automatically synched across multiple sources through a direct connection with online travel agents (OTAs) including Expedia, Booking.com, TripAdvisor, Airbnb, BedandBreakfast.com and more. Other features include third party integrations, native GDS integration, 24/7 US-based phone and email support.
innRoad Software - Reservations
innRoad Software - Availability calendar
innRoad Software - Booking engine mobile
innRoad Software - Booking engine
innRoad Software - Reservations mobile
innRoad Software - Tape chart
innRoad video
innRoad Software - Reservations - thumbnail
innRoad Software - Availability calendar - thumbnail
innRoad Software - Booking engine mobile - thumbnail
innRoad Software - Booking engine - thumbnail
innRoad Software - Reservations mobile - thumbnail

innRoad pricing

innRoad does not have a free version but does offer a free trial. innRoad paid version starts at US$200.00/month.

Starting Price:
US$200.00/month
Free Version:
No
Free trial:
Yes

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innRoad Reviews

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
4.5
Customer Support
4.5
5 reviews of 197 View all reviews
Carla B.
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 6/12/2017

Customer Service Is The BEST!!!

It was an easy transition from our previous pms. Customer support is excellent.

Pros

The system was really easy to learn and easy to train. I love the immediate customer support response. I can email an issue over and I usually get a call right away. I am very happy with the choice we made.

Cons

We did have some hiccups in the beginning but we worked them out. There are some more detailed reports I'd like to be able to get and maybe speed it up some but I know they are still working on it. Overall great for our property.

Baris G.
  • Industry: Hospitality
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/11/2020

Once great PM solution with a great customer service

InnRoad needed a alot of training for our staff to be able to be used with its full capability for the beginners who are not familiar with multiple channel management softwares. Customer care representatives are responsive and smart at solving the problems we have faces so far.

Pros

Customer service representatives are pretty familiar with each module of Innroad as if they are a real user of the platform so that they can understand our problems and figure out solutions about the side effects along with the major aspects of the problem that our officials counter. OTA integrations works flowlessly and the updates we have pushed are reflected to all the integrated platforms without delay.

Cons

If you are familiar with the multiple channel management programs like me it is easy to understand the workflow of the platform however for the inexperienced staff we needed a alot of training to get them used to use the platform with all capabilities. I needed to eaither assist them manually or direct them to the customer care representatives which is not good for a successful product like Innroad.

Kelly C.
  • Industry: Hospitality
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
5

3
Reviewed on 14/12/2016

inroad software review

Overall the new software is an improvement over the previous, and ever-changing version. Many more user-friendly features have been added that make it more natural for the average computer user (who, like me, may not spend gobs of time sitting at a desk with a computer) to use. I think the biggest issue I have with the new software is that the color scheme makes little sense. This has not been an improvement. The previous version was simpler for the mind to comprehend, in terms of what the colors meant. For instance, when, on the tape chart, a guest checked out, on the old system one could clearly and logically understand that the "grayed out" color meant guest had departed. Now, the colors actually get brighter and more colorful at check-out, and the association with activity, at least for this 59 year-old, is lost. But I will say the customer support is fantastic. InnRoad has always been easy to access and helpful, and that is why after 7 years with our two Inns we have not changed.

Pros

Ease of use, now, with things like being able to "right click", and being able to check out multiple rooms at one time, etc..

Cons

I mentioned previously I do not like the color scheme. It makes things more confusing. I think tape chart is now too confusing and too many items included on each "room".
Also, and this is the most important issue I have, is that at least HALF the time I go onto inroad, no matter which browser I am using, I am not permitted to scroll in the tape chart. It is very frustrating. I have called for help and as always inroad personnel have been very helpful, but it keeps happening over and over again.

Timothy C.
  • Industry: Hospitality
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 8/2/2021

Best Problem Solvers Period

We are looking forward to a continued relationship with InnRoad; their customer service could not be stronger. The software is straight-forward and easy to train on, but in a saturated markety, the customer service certainly stands out as superb.

Pros

I manage the hotel and hospitality departments of a golf resort, and our biggest issue when looking for a "21st century" property management system was our variance of taxable items (we charge for green fees that have no taxes in our packages, in the room rate). The implementation staff went above and beyond, with multiple help sessions, to ensure we would have that capability before we signed on with them. In a market of very comparable products, InnRoad staff certainly cares about there customers and end result.

Cons

The hardest part of switching over our property management system to InnRoad was the added features of online integration. Lot's of options, it was hard to tell what we should prioritize first, but in the end the extended features certainly help!

Tammy W.
  • Industry: Hospitality
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/6/2020

Love this Product!

Innroad has been very responsive to the needs of the user. As a user if the product was not able to perform a particular function i was able to submit it as an possible future upgrade to be reviewed. The last update that was done handled several of the additional functions I wanted to see in the software. My experience has been great and I have had very little issues.

Pros

Innroad was great with the set-up. They worked closely with me to make sure they set the product up correctly right from the beginning. The data transfer went smoothly as well. I like that if I want to make changes to the initial set up it is very user friendly for me to make changes myself. The visual is excellent to see the status of our hotel at a glance.

Cons

There is always something more that you want from a software just because every business is unique. I find that Innroad does look for solutions to these problems. The only function the system cannot perform for me at this time is to allow a guest to not only book a room online but to be able to book other rental equipment that has a limited supply. The software assumes that other rental equipment has an unlimited supply.

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