--- description: Review of HelpShelf Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: HelpShelf | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/255/customer-service/software) > [HelpShelf](/software/287928/helpshelf) # HelpShelf Canonical: https://www.softwareadvice.ie/software/287928/helpshelf Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/287928/helpshelf?page=2) > HelpShelf is a software that helps businesses manage their customer support. It offers features such as live chat, email support, knowledge base and more. It allows agents to respond to emails from customers in a timely manner and communicate with customers directly on the website or via the mobile application. Its support ticket management functionality helps users keep track of all the requests made by customers. > > Verdict: Rated **4.7/5** by 23 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 23 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: HelpShelf ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Flat Rate (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United Kingdom ## Features - Alerts/Escalation - Autoresponders - Knowledge Base Management - Live Chat - Support Ticket Management - Third-Party Integrations ## Support Options - Chat ## Category - [Customer Service Software](https://www.softwareadvice.ie/directory/255/customer-service/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.ie/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews) 2. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 3. [LiveChat](https://www.softwareadvice.ie/software/27068/livechat) — 4.6/5 (1715 reviews) 4. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1753 reviews) 5. [Milvus](https://www.softwareadvice.ie/software/246233/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Didn't know I needed this" — 5.0/5 > **Jason** | *13 March 2019* | Professional Training & Coaching | Recommendation rating: 10.0/10 > > **Pros**: Easy to set up Intergrates seemlessly with LiveAgent. (Many more options too, but haven't taken advantage of those yet) Just works... > > **Cons**: Instead of the customer finish typing in the search bar + hitting enter, I'd like it to search my FAQs and populate as the customer is typing. (Probably not a con, but the only thing I can think of.) > > I love that HelpShelf takes my best and most relevant FAQ info and puts it in front of my customers when they need help. I use LiveAgent for my ticketing/FAQ system and this ties in seamlessly. It saves my support staff a lot of time because when they click the chat button, they see FAQs that probably answer their question. (before it would go directly to chat) ----- ### "Saves time, cuts through headaches and customer support woes." — 5.0/5 > **Verified Reviewer** | *4 November 2021* | Publishing | Recommendation rating: 10.0/10 > > **Pros**: It's a powerhouse with it's integrations and built-in features and can be used across any (most) type of websites or platforms. > > **Cons**: Has a bit of a learning curve to it when it comes to setting things up and can be intimidating due to the amount of options available > > Excellent timesaver and massively helps improve customer support. We run webinars and online summits so our registrants are not always tech savy enough to navigate on their own and having a quick access to all support documents and livechat really boosts our client's satisfaction ratings and sales. ----- ### "Reduce the number of help tickets with HelpShelf" — 4.0/5 > **Mayo** | *28 September 2019* | Education Management | Recommendation rating: 7.0/10 > > **Pros**: Setting up is easy. All you need is the URL of your site and follow the guide. There is analytics to get the bigger picture of what the site visitors need. > > **Cons**: The tool is overkill for someone with a simple blog. The integration is limited based on your payment plan. > > HelpShelf helps to organize simple FAQ on the site and reduce direct queries. ----- ### "All your help materials in one place" — 5.0/5 > **Wendy** | *13 March 2019* | Design | Recommendation rating: 9.0/10 > > **Pros**: I like that you can have one place to combine chat, help desk software, articles, YouTube videos together which you can bundle all together in a single widget that you place on your site. Users can search for answers to their issues before submitting a chat. It's also smart enough to suggest articles or videos for you based on what page you're on or what are the things most people are searching for. > > **Cons**: Currently they are a bit limited on the integrations with help desk software and other tools, but they are always adding new integrations. > > I've been looking for a comprehensive solution to combine help documents and chat into one, without paying the big bucks for programs like Intercom. This fits the bill nicely. ----- ### "A tool I didn’t know I needed" — 5.0/5 > **Verified Reviewer** | *13 March 2019* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: It allows me to collate support / reference materials from numerous sources in one unified front end. > > **Cons**: The integrations list is still growing and I am awaiting a couple of ones on the roadmap. > > Fantastic tool that looks beautiful, is easy to set up and provides a truly useful tool for my website visitors. And it all results in a lower amount of support calls/emails. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/287928/helpshelf?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/287928/helpshelf) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data