About QuestBack Enterprise Feedback Suite

Questback is a cloud-based solution that helps businesses to track employee feedback through various channels. The solution caters to various industries such as healthcare, automotive, retail, energy and hospitality. Questback allows users to capture feedback collected from employees, customers and other related communities and respond to their feedback in real-time. The solution provides an online community that assist customers to interact by sharing information in the form of blogs, forums, surveys and polls. Users can track customer activities and experience through mobile applications using geolocation, app notification and iBeacon. Questback’s dashboard displays information about customer experience, operational and transactional data that helps users to analyze trends on a real-time basis. Users can consolidate customer response by generating reports and delivering them to the required stakeholders. Questback provides integration with QuickBooks, Mailchimp, Salesforce, SAP and more.
QuestBack Enterprise Feedback Suite Software - Features
QuestBack Enterprise Feedback Suite Software - Facebook profile
QuestBack Enterprise Feedback Suite Software - Feedback management
QuestBack Enterprise Feedback Suite video
QuestBack Enterprise Feedback Suite Software - Features - thumbnail
QuestBack Enterprise Feedback Suite Software - Facebook profile - thumbnail
QuestBack Enterprise Feedback Suite Software - Feedback management - thumbnail

QuestBack Enterprise Feedback Suite pricing

QuestBack Enterprise Feedback Suite does not have a free version.

Free Version:
No
Free trial:
N/A

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QuestBack Enterprise Feedback Suite Reviews

Feature rating

Value for Money
2
Functionality
3
Ease of Use
2.5
Customer Support
2.5
2 reviews of 2 View all reviews
Claudio B.
  • Industry: Market Research
  • Company size: 51-200 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
3
Features
3
Ease of Use
2
Customer Support
4

3
Reviewed on 25/3/2020

Powerful but somewhat cumbersome

The overall experience to administer and run surveys though, is somewhat cumbersome and the backend is not intuitive even for powerusers.

Pros

If you have used surveying software before and have an idea of certain concepts of list building and maintaining surveys it definitely helps.

Cons

There is no up to date documentation on the structure of templates, scss, layoutfiles etc. Since there is a lot of them and smarty is a powerful scripting language this is a pity.

Jen U.
  • Industry: Research
  • Company size: 2-10 Employees
  • Used Other for 2+ years
  • Review Source
Value for Money
1
Features
3
Ease of Use
3
Customer Support
1

1
Reviewed on 2/10/2018

Beware. Questback practices "dark-patterns" of auto-renewals

Horrendous customer service. No one answers phone. Outrageous terms.

Pros

Nice survey workflow. Easy. Automated reports.

Cons

We have not been able to get out of the expensive contract for this software that we do not use. We are trapped.

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