--- description: Review of OhMD Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: OhMD | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Appointment Scheduling Software](/directory/4731/appointment-scheduling/software) > [OhMD](/software/288362/ohmd) # OhMD Canonical: https://www.softwareadvice.ie/software/288362/ohmd > OhMD is a HIPAA-compliant omni-channel patient communication platform built for physician practices struggling with high inbound patient call volume. It brings AI-driven and human-led conversations together across phone, text, and web in one unified inbox, allowing practices to manage all patient communication from a single system. OhMD uses a hero-in-the-loop model. AI handles routine patient requests such as appointment scheduling, call deflection, voicemail transcription, and common questions. When staff expertise is needed, teams can step into, respond to, or take over conversations instantly from the same inbox. This ensures automation never replaces visibility or control. Unlike messaging-only platforms or standalone voice AI tools, OhMD combines secure texting, calling, and AI voice in one platform. All patient conversations remain centralized, searchable, and assigned to the right teams, reducing phone interruptions and front desk overload. Practices use OhMD to deflect inbound calls to text and AI conversations, improve patient access, and reduce staff burnout without hiring additional staff or outsourcing call centers. Customers report measurable results, including fewer staff-handled calls, lower communication costs, and improved patient satisfaction. Over 40,000 providers use OhMD to simplify patient communication while keeping staff in control. > > Verdict: Rated **3.3/5** by 3 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.3/5** | 3 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support | 3.7/5 | Based on overall reviews | | Value for Money | 3.0/5 | Based on overall reviews | | Features | 2.7/5 | Based on overall reviews | | Recommendation percentage | 50% | (5/10 Likelihood to recommend) | ## About the vendor - **Company**: OhMD - **Location**: Burlington, US - **Founded**: 2013 ## Commercial Context - **Pricing model**: Per User - **Pricing Details**: OhMD offers straightforward, cost-effective pricing built for healthcare practices that want to improve communication without increasing headcount. The most popular option is the Automate plan, which includes AI call coverage, Smart Assignments, and Nia — our voice and text AI agent that books appointments, manages refills, and handles routine patient requests around the clock. For practices focused on establishing a strong foundation, the Communicate plan delivers HIPAA-compliant two-way texting, call-to-text, telehealth video visits, web chat, voicemail transcription, and broadcast messaging. Both plans help practices cut phone volume, ease staff workload, and give patients faster access to care, all at a predictable price point. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - AI/Machine Learning - API - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Appointment Management - Appointment Scheduling - Automated Scheduling - Autoresponders - Broadcast Messaging - Campaign Management - Care Plan Management - Chat Transcript - Chat/Messaging - Chatbot - Communication Management - Confirmations/Reminders - Contact Database - Customer Experience Management - Customer Segmentation ## Integrations (24 total) - AdvancedMD Billing Services - AdvancedMD EHR - AdvancedMD Telemedicine - AdvancedMD for Mental Health - AdvancedMD for Physical Therapy - DrChrono - Elation - Greenway Practice Management - Greenway Telehealth - Healthie - MEDENT - ModMed - NextGen - NextGen Enterprise - NextGen Office ... and 9 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Appointment Scheduling Software](https://www.softwareadvice.ie/directory/4731/appointment-scheduling/software) ## Related Categories - [Appointment Scheduling Software](https://www.softwareadvice.ie/directory/4731/appointment-scheduling/software) - [Conversational AI Platforms](https://www.softwareadvice.ie/directory/4010/conversational-ai-comparison/software) - [Appointment Reminder Software](https://www.softwareadvice.ie/directory/3557/appointment-reminder/software) - [Patient Management Software](https://www.softwareadvice.ie/directory/3489/patient-intake/software) - [Patient Scheduling Software](https://www.softwareadvice.ie/directory/4470/patient-scheduling/software) ## Alternatives 1. [Klara](https://www.softwareadvice.ie/software/104069/klara) — 4.6/5 (211 reviews) 2. [Carepatron](https://www.softwareadvice.ie/software/241061/care-patron) — 4.4/5 (843 reviews) 3. [DocVilla](https://www.softwareadvice.ie/software/246945/docvilla) — 5.0/5 (74 reviews) 4. [Dialog Health](https://www.softwareadvice.ie/software/257003/dialog-health) — 5.0/5 (62 reviews) 5. [CheckinAsyst](https://www.softwareadvice.ie/software/264902/checkinasyst) — 4.4/5 (47 reviews) ## Reviews ### "Great for My Needs" — 5.0/5 > **Nathan** | *29 March 2021* | Mental Health Care | Recommendation rating: 10.0/10 > > **Pros**: I loved that I was able to text with clients and still be HIPAA compliant. That we can upload the texting to my online platform to save the records. Plus that it is free for me and the clients. > > **Cons**: Some users do not like it because it is a separate app. I can't figure out a way to delete old clients from my records. At times it seems to freeze. I then just sign out and sign back in which fixes it. I was told that I need to upgrade to a newer version, so that may be my problem. > > I love this product. I recommend it to other colleagues. It has been great overall. ----- ### "Overall Satisfaction" — 4.0/5 > **Tiffany** | *17 September 2025* | Hospital & Health Care | Recommendation rating: 6.0/10 > > **Pros**: OhMd was easy to use and integrated into our EHR system which was very helpful for documentation purposes > > **Cons**: Mostly the cost. There were some features we were looking for that were not offered by OhMD. We were able to get more features for less cost with another company > > Overall we were happy with OhMD. They have great customer service. Offering a texting platform to our patients really helped with patient management. ----- ### "Do not recommend" — 1.0/5 > **Anna** | *6 November 2025* | Medical Practice | Recommendation rating: 0.0/10 > > **Pros**: I honestly can say there was very minimal things I liked about OhMD. It is unorganized and does not have nearly as useful features as other websites. > > **Cons**: Glitchiness, bugs problems, log in issues, error messages, constantly logging you out, lack of communication with support staff > > It is currently November of 2025. We have been complaining to OhMD support since February of 2025 regarding extreme glitchiness to the point we can barely us it. They keep respond that they are working on it but never fix it or provide any solutions. The lack of support and communication is so unprofessional. We then let them know we would not like our subscription automatically renewed because we plan on trying something else and still have yet to receive a response after a month of sending that email. I do not recommend at all. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/288362/ohmd) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data