Nextech EHR & PM

Pros

Nextech is well written and customizable for each provider. Very simple for new staff to pick up when training.

Cons

Dislike the software backup methodology. Could be more streamlined so it takes less time and in addition, you'll need a device to backup a so-called workstation backup (I use a NAS) and the server backup backs up to a folder on the server so you'll need to think about space requirements when engineering a solution. In addition to the built in solution to the software I also backup the entire server using a thrid-party imaging solution.

Pros

The reporting capabilities are almost endless. This helps us track and improve every facet of the practice.

Cons

Lots of clicks to do easy items...takes a bit to get to where you want.

Alternatives Considered

Pros

Scheduling is easy, drop down menus can be personalized. Maintaining providers schedules is simple.

Cons

One glitch that is frustrating is name changes. Once a patient is in the system, you can't change their name or the system deletes their file data. Photos, op reports, everything. It's a frustrating process b/c to make any new documentation legally correct, you have to go in by hand an change every where it's written, which on surgical consents can be almost 20 times. Then anything automated that goes out still has their wrong name. For divorced patients this is a frustrating reminder.
Most importantly though is the yearly fee. Once you purchase this software, you then have to continue purchasing it every year or it doesn't work properly (no updates) and you have no support from Nextech if something goes wrong. I wasn't here when it was purchased, but our physician emphatically denies every knowing this was going to be the case when he made the initial buy in. We pay thousands a year for this system, but switching seems very daunting and they know that. You're basically trapped when you buy in...if you don't pay, which we haven't for almost a year, then decide to break down and do it, it only back pays. Say you miss a year, you will have to pay for the year of service you DIDN'T get and then another year to get up to date. It's a huge rip off.

Pros

There are a lot of features that are nice

Cons

The software should be accessible via web browser. There should also be an Android mobile app for both patients and providers.

Pros

Medical Practice with multiple locations, we have a seamless integration to go back and forth between practice locations and have no issues.

Cons

Once in a great while we will have internet issues that cause the system to run a bit slower - but it is very infrequent and usually is the fault of our ISP or local bad weather, not a shortcoming of the ICP.