NightsBridge

Pros

It's on the cloud & available anywhere.

Cons

They need to get a system for those that don't have credit cards on there Paybridge system.

Pros

The entire Nightsbridge system is super easy to use, and you don't need to have a degree to use it.

Cons

I dislike nothing about Nightsbridge. Everything works very well.

Alternatives Considered

Reasons for Switching to NightsBridge

Pros

The software is very modern and user friendly.

Cons

The software has no cons as of now in my humble opinion

Pros

This is one of the best systems we have used. User friendly and the amazing Nightsbridge staff are so helpful.

Cons

From day one, we never had any problems with Nightsbridge.

Pros

Ease of use
Integration with various platforms

Cons

I cannot give "view-only" access to my staff without risking them accidentally changing bookings as the mobile app does not distinguish any user rights assigned. IE, a user setup with view-only rights on the website can use the same credentials on the mobile app and then has full rights to add bookings and delete bookings, change rates etc.
Nightsbridge support has been aware of this gaping hole in their system security for more than a year and has not prioritised any fix.
Even if you do not use the mobile app in your standard processes, any staff can download the app and use their same website login credentials and change anything!

Pros

Everything. Easy to use and understand and staff always willing to assist.

Cons

Some actions require time to get used to.

Pros

Easy integration. It's great for records and reports, thereby analytics.

Cons

After contacting Nightsbridge repetitively about the misuse of Nightsbridge by a booking channel - the response is dismissive. In addition, suggestions are also dismissed - I only tried once. Every upgrade loses a function, ie drop down menu for payment source, and now my invoice template is gone. I list 2 establishments with Nightsbridge, and am about to add a third. One day, when I'm not so busy, I will look into what other options are out there. Initially, I felt valued and the service was EXCELLENT. Since lockdown, and home-based consultants, things have changed.

Pros

The new updated cloud version of Nightsbridge has taken into account many of the small time consuming hassles that crop up daily. So bookings, booking changes, mulit room bookings, invalid credit card , on line registration, reporting, invoicing, extras have all become touch of the button options with some good automated items. The end of month booking reports are also a great tool for bookkeeping and tracking payments and referral commisions. Once automated welcome and info packs are added it will be hard to fault this system for making day to day operations simply and obvius. The back up cient support is also superb and I have never called and not received patient guidance until the problem has been resolved.

Cons

Automated and cutomisable Welcome letters, info packs and Thank you for staying and requests for reviews would be the next big time saver. Automated Resending of on line check in if it is not completed before check in. Next to room bookings bookings for appointment type offerings, like parking, spa treatments or pottery classes - they should be customisable - at the momment I have added the parking as a room, its works as keeps track of the bays and which guest has booked but it messes with the analytics and room occupany rates.

Pros

Easy to use and manage and use. Support desk is helpful in solving issues.

Cons

Guests details which should be able to be deleted / made inactive especially when provisional bookings are made as it skews one's data base.Not being able to send a secure link for extras to be settled once the main account has been closed.

Pros

Real time availability, the app on any device, most of the features.

Cons

Just would like a bit more training to unlock its full potential.

Pros

Support received from the Nightsbridge team

Cons

Nothing I can think about. Easy to operate

Pros

The customer support is absolutely outstanding. Very user friendly program.

Cons

No real negatives. The only problem I have is having to move guests to other rooms without having to first cancel the booking and then re-book in another room. It would be helpful to have a "drag and drop" function to move bookings around.

Pros

Product is easy to use. The chat room assistance is excellent. Using the invoicing system works well.

Cons

Nothing, everything works well. Sometimes the screen freeze.

Pros

All bookings in one place. No updating of each site.

Cons

There are no cons currently I can think of.

Pros

We have been with Nightsbridge for more than 10 years now. They are always trying to improve their technology. they reservations system works fantastic for us. If ever we have queries they answer the quickly and are always very friendly and helpful. I would highly recommend them.

Cons

Nothing. I like pretty much everything about Nightsbridge.

Pros

Easy to use and has everything I need. Calander works excellent.

Cons

Better support when it comes to problems with Expedia or Bookings.com (which I pay for)

Pros

Bridget and Paybridge is so easy to use. User friendly and simple display.

Cons

The limited display on the mobile phone app! :-(

Pros

Ease of use, affordability, great support

Cons

Some functionality as far as reporting in the PMS side of the product needs improvement to make it suitable for larger properties. There is no better chanell manager on the market.

Pros

User-friendly, excellent backup service, great people. Tutorials and Information

Cons

The guest list cannot be converted anymore with the latest version.

Pros

simple to use and can do everything, from making sure all my bookings are secure to invoicing

Cons

unless I've missede it, but I'd add a discount area, incase we offered a guest a discount, in Rand value or %

Pros

Comprehensive and easy to use. New updates are impressive.

Cons

So far nothing missing that I can see. Would be nice if Pastel could be linked.

Pros

It is very easy even for first time user. All option are just at a glance. Constant support and updates on new options.

Cons

only when you haveto learn the new update, the getting used to the new system.

Cons

Nothing to complain about, everything is in order!

Pros

They are always available to help. Help is a telephone call away

Cons

Nothing They are always available to help

Pros

Very easy to use. Always innovating. Excellent support.

Cons

None to note. We are very happy with NightsBridge.

Pros

I love the live calendar, this makes life really easy. I also like the notifications of bookings, and payments. Everything is at my fingertips. And it is so easy to consult with someone should you not manage on your own.

Cons

Nothing, it suits our business perfectly!

Pros

Nightsbridge is easy to use for both the host and the guest.

Cons

Additional costs for channels which makes Nightsbridge more costly/less efficient

Alternatives Considered

Reasons for Switching to NightsBridge

Pros

It is impossible for me to run my guesthouse without Nightsbridge. It's available 24/7 on my phone anywhere I go, even while on overseas holidays I am able to run my business in South Africa. It updates all new bookings immediately so no change of double bookings. I started using it since we opened our guesthouse 6 years ago - best decision ever. It was easy to integrate with existing business processes and the Nightsbridge team is also super helpful should one require assistance.

Cons

A great product to use, would definitely recommend it.

Pros

Extremely easy to use. Very informative. Customer service always good.

Cons

I find all features suitable so do not require anything to be changed.

Pros

NB gives us the opportunity to be "out there" . Always up to date on our rates and service description. With all the on-line sites out in the world, it is impossible to go an update each of them individually in a short space of time. Nightsbridge gives us the opportunity to make changes on the go and we are assured that it the same on all the sites.We have a instant overview on how or reservations are looking for the day/week/Month/Year and compare to previous years. Lots of analytics helps us to work on our services and rates on a daily basis.The fact that you can ad restrictions such as minimum stays, arrival and departure requirements gives us the opportunity to run our business the way we wish to.

Cons

There is nothing not to like about NB but space for a few additional functions:Please add a "reminder" function for individual bookings. What we would like to do is place a reminder for ourselves if we need to take action on a guest booking for example " final payment 7 days prior" and then we get a reminder 7 days prior to process payment for [sensitive content hidden]. Or if we need to place an order for flowers/cakes etc.A function to show what amount guests got as a discount (difference between rack rate and rate paid)A function to show the amount for commission paid.It would be nice if the reservation can show the guests nationality.A lot of people have different phone numbers to whatsapp numbers , include d line for phone number and Whatsapp number

Pros

Keeps me informed of my inventory so I know

Cons

Have to manually adjust bookings and ts not automatic unless you do a higher product

Pros

The unbelievable service from every consultant - so friendly and helpful yet with an amazing professional aspect. I would honestly be lost with NIGHTSBRIDGE. SIMPLY THE BEST!

Cons

Absolutely nothing!! They provide a one-stop service.

Pros

NigtsBridge is very easy to use and whatever you need is easy to find and therefore you do not waste time trying to figure how to use it. Integration with our existing business process was easy and love that everything is linked to NightsBridge so I do not need to go into all the other websites Extranets unless I really have to. I check everything and do everything on Nightsbridge and am extremely happy with the product. I have used NightsBridge for 8 years and have recommended the product to people in the hospitality industry.

Cons

I have had no issues with NightsBridge in the 8 years of using it, very happy with NightsBridge.

Pros

To have it linked to all the sites we are listed on. I only have 1 place to update.

Cons

The fact that I can't send a proforma or invoice from Nightsbridge directly.

Pros

EXCELLENT customer care, always friendly, helpful staff on call to assist when needed. I love th call back feature which is a plus. I have enjoyed Nightsbridge and there gatherings, where we learn so much and its always well organised. I am a very happy customer

Cons

I would like a option to capture or for Guests to upload a photo of their ID with the bookings and to have an arrival time slot that has to be filled in on booking as mandatory for the booking to be createdIf a room is changed to another room i think it should keep its settings ie: bed & breakfast might change to manual rates or something else it gets confusing

Pros

NightsBridge helps me to prevent double bookings, and pull all my platforms through on my calendar. Cant do business without NightsBridge. Support will always be there.

Cons

I cant comment anything on this topic. No cons from my side.

Pros

Ease of use and support always available should one struggle with a certain feature. When used properly double bookings wont occur.

Cons

When looking at the "booking summary", the total earned for a booking is shown. Feature does not show amount actually received by the establishment, less the commission taken by a certain web portal

Pros

User friendly, helpful staff. Quick to use.

Cons

A bit expensive for a small establishment

Pros

Ease of use and control of everything. Hands on with booking and no chance for having a double booking for one room.

Cons

Did not get good support with Expedia problem. (No one took ownership with problem and "kept passing the buck"

Pros

Easy to understand & user friendly. Critical for the Hospitality industry. Excellant back up support

Cons

There is nothing as it is THE system to use in Hospitality

Pros

Superb customer service at all times, easy to use

Cons

Would be fantastic if I could have old stock removed, alternatively to have it in alphabetic order

Pros

Product is user friendly. Phone app is easy to use. Reports are easy to read.

Cons

Changes to software have not always been communicated timeously

Pros

As the manager of a guesthouse, I really appreciate NightsBridge's efficiency. It's easy to use on the surface, but also has many tools to take advantage of if you want to delve deeper - to help the process of reporting, invoicing, and communicating with guests. The financial management is great. The customer support is unmatched.

Cons

I would like to see a visual on the calendar when I apply a close-out for a room. I would also appreciate it if I could edit payments for at least a few minutes or hours after I have entered them on a specific account. On occasion I make an error when listing the date or type of payment and when I open it again - even if immediately - it becomes uneditable. Then having to apply a "mistake" payment on the account to remove that payment just makes the accounting very messy. I understand the importance of freezing the information but if there could be a way to make a 5 minute window, that would help very much.

Pros

Easy integration across all connected agents. Ease of financial control

Cons

I find the multiple person booking is a bit cranky as far as pricing competitively goes.

Pros

A total solution for our resort management.

Cons

We are not located in South Africa. Time differences can be challenging.

Pros

Consultants are friendly and knowledgeable. Always try to solve our problems. The system is crucial for managing our bookings.

Cons

We have not found any problem areas with the NightsBridge system

Pros

Hands on approach and ease of communication. Nothing is too much trouble and any issues are sorted out immediately.

Cons

I cant think of anything actually all good.

Pros

User friendly- easy to teach integrated software making daily controls far easier.

Cons

None- all issues resolved immediately. Excellent telephonic support.

Pros

The staff are really helpfull. Nothing is ever too much for them to assist, on the rare occasion that we do need to talk to someone. It assists me to manage my business efficiently.

Cons

Nothing not to like. I just dont have the time to explore all the possibilities that nightsbridge allows with regard to features.

Pros

The easy usage and wonderful backup system for a guesthouse owner. The online booking system is a must for any guest house owner or manager. Easy and applicable to owner and guests.

Cons

Nothing to complain about NightsBridge. They are always available and efficient and helpful.