About TM3

TM3 is a practice management solution that can be deployed either in the cloud-based or on-premise. It is suitable for a variety of practice types. Key features include patient records with annotations, online appointment booking, clinical notes, live imaging and automatic auditing. TM3 has reception tools that allow users to manage appointment books for multiple locations and receive payments. TM3 is able to automatically generate batch invoices and create analytical reports and graphs. Users also have access to TM3’s database of clinical notes. TM3 send automatic text notifications to inform patients about an empty slot in case of some appointment cancellation. The solution provides reporting and financing capabilities which enables practices to visualize, analyze and prioritize their business operations. TM3 is available for purchase on a per user per month basis with additional add-ons available. The on-premise deployment is only compatible with Windows operating systems. In-person training and implementation is available within the UK and Ireland.
TM3 Software - Practitioner management
TM3 Software - Reports
TM3 Software - Invoice
TM3 Software - Diary
TM3 Software - Dashboard
TM3 Software - Email communications
TM3 Software - Practitioner management - thumbnail
TM3 Software - Reports - thumbnail
TM3 Software - Invoice - thumbnail
TM3 Software - Diary - thumbnail
TM3 Software - Dashboard - thumbnail
TM3 Software - Email communications - thumbnail

TM3 pricing

TM3 does not have a free version but does offer a free trial. TM3 paid version starts at £50.00/month.

Starting Price:
£50.00/month
Pricing Details:
TM3: prices start from £50 or €55 per month. TM3 Connect: prices start from £60 or €65 per month.
Free Version:
No
Free trial:
Yes

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TM3 Reviews

Feature rating

Value for Money
4
Functionality
4.5
Ease of Use
4
Customer Support
4.5
5 reviews of 83 View all reviews
Rick L.
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
3

5
Reviewed on 15/7/2021

Core to our clinic operations - couldn't run the clinics without it.

Sadly the customer service element has deteriorated in the last 1-2 years as they have moved to online support rather than telephone support. We have also had issues with there being no support 'out of hours' such as weekends and bank holidays. One bank holiday the servers crashed and the system was unavailable until they reopened on Tue to reboot the servers. The customer support has become an increasing concern and would be the only reason we would look to change suppliers.

Pros

We have been with TM3 for over a year, and its predecessor TM2 for around 5 years before that. It is purpose built for physiotherapy practices, particularly multi-location clinics, with high volumes of staff and insurance referrals. We have over 20,000 patients on our data base and it runs seamlessly.

Cons

There are still come glitches with the new TM3 web platform which we report and nothing gets resolved. We don't get any ongoing update about this, only they will pass it to the development team but then nothing.

Colm W.
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
4

4
Reviewed on 31/7/2021

TM3 East Galway Physiotherapy

TM3 has pushed us to move with the times and yes we needed that push. It has allowed us reach a wider market with online booking features. It has pushed us to move outside our comfort zone in a positive way into the digital and technology features with online notes and payments.

Pros

Appointment scheduling has been made alot more accessible for both the practitioners on the move and our clients via online bookings.
Emailing receipts to clients and quick access to patient portals to view their appointment history is a major plus.
The waiting list system has provided flexibility of clients to choose their own appointment times.

Cons

Unfortunately for a certain cohort of clients they can cancel without direct contact with clinic at short notice meaning we have to be sharp in keeping a constant eye on emails to practice and nofiying the individual practitioners.
Online support via chat feed can be slower response than we would desire at times but we are understandable of times we are in with staff working from home. Together feature and TM3 support articles does alleviate this issue.

Alternatives Considered

Cliniko

Reasons for Switching to TM3

TM3 additional features and advancements from initial demo we received allowed us to choose the right software package versus yellow schedule and Cliniko. We are certainly happy with TM3.
Dell H.
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
2
Ease of Use
2
Customer Support
3

3
Reviewed on 14/7/2021

Overall a fairly good clinical system that is quickly being outdated by recent software out...

Overall it is fair, to be honest, I am looking at changing providers as as other software programs appear to be more advanced now than TM3.
To request updates to things we are told that that info will be given as a request to the developing team, but you know that is a way of saying this will not happen from experience.

Pros

Can customise a fair amount of functions to the way in which your clinic operates. Reminders and free use of email is great. Invoicing is really good.

Cons

Things are not updated regularly enough, the desktop software seems to be forgotten about completely. The online version is not user friendly and loses some of the great functions the desktop version has. For example, allowing you to read a communication and make changes to it if required before it is sent.
The online booking system states "prices from" giving the lowest price of a group session to the client, when they request a £25 session as it states this prices from, this could lead to patient complaints for false advertising.
The telephony help has been offline for way too long, as a business I managed to set up an internet phone system very easily to use when home working, I have no idea why TM3 did not provide this?
The system crashes regularly.
When updates occur or support sometimes need to do something with the system if it crashes, they forget to upload word again to open documents and you have to call back to get this working again.
If a patient enters via a group with authorised sessions, but then sees us privately for an alternative issue, and then sometimes has a second authority for a different body part, it is impossible to know on the system session dates what ones were for a private and group session. I have been requesting that these should have a colour coded way to separate them for years but nothing ahs changed.

Donal O.
  • Industry: Hospital & Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 17/6/2019

Vital to operations

Pros

The online diary with booking and automatic reminders and confirmations save me a lot of admin time. Frees my time up to spend with patients rather than answering phones etc.

The ability to edit a large amounts of the templates for case histories and treatments.

Cons

I miss a lot of the 1 touch features of TM2. It really does save a lot of time.
I also wish that the highlighter button floated up and down with the notes. In a long first patient appointment there can be a lot of scrolling up and down to select and deselect the highlighter tool.

Alternatives Considered

Cliniko

Reasons for Switching to TM3

It's a local business and the support staff are very helpful

Response from Blue Zinc IT

Hi Donal,

Thanks very much for the great feedback. Great to hear TM3 is so vital to your business!

We have started to improve features which some of the smaller features in TM3 that they enjoyed in TM2. I'm happy to say the highlighter scroll will be adjusted in the next release!

Replied 24/6/2019
Jill D.
  • Industry: Medical Practice
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/7/2021

Mill Hill Physio

Used since 2012 initially in my chain of clinics Physio in the city and now in my own practice

Pros

Ease of use and response of technical staff when I need help

Cons

Nothing it serves my practice well if I need any features they can sort it out for me

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