---
description: Review of parcelLab Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: parcelLab | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Shipment Tracking Software](/directory/4700/shipment-tracking/software) > [parcelLab](/software/290094/parcellab)

# parcelLab

Canonical: https://www.softwareadvice.ie/software/290094/parcellab

> parcelLab is a global post-purchase software provider. Trusted by 1000+ brands, including Chico's, YETI, and Urban Outfitters, parcelLab empowers retailers to increase customer lifetime value and improve their customer experience.

With product suites covering pre-purchase, post-purchase, and returns, parcelLab offers brands the ability to take control of the customer experience from end-to-end. This means railers are able to embed tracking pages and returns portals on their own website, instead of a carrier or vendor. It's a major differentiator that brings more traffic and more revenue.

parcelLab Convert offers predictive delivery dates and order protection. parcelLab Engage is the AI-powered post-purchase solution that provides retailers with embeddable tracking pages, proactive communication, and personalized customer journeys. parcelLab Retain is the returns solution that offers embeddable self-service return portals, proactive returns communication, customizable rules, and personalized workflows.

Each product suite is built upon a powerful platform that has AI capabilities and insightful analytics to help brands actively improve their experiences.

The personas we speak with are commonly within the customer experience, eCommerce/digital, customer service, marketing, operations, and logistics functions.
> 
> Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 3 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: parcelLab
- **Founded**: 2015

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Please contact parcelLab directly for pricing details.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, German
- **Available Countries**: Albania, Austria, Bahamas, Belarus, Belgium, Belize, Bosnia & Herzegovina, Bulgaria, Canada, Costa Rica, Croatia, Cuba, Czechia, Denmark, El Salvador, Estonia, Faroe Islands, Finland, France, Germany and 37 more

## Features

- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Customisable Branding
- Customisable Templates
- Data Import/Export
- Delivery Estimate
- Delivery Record
- Delivery Tracking
- Email Templates
- For Freight Operations
- For eCommerce
- Generative AI
- Historical Reporting
- Label Printing
- Labeling
- Location Tracking
- Mobile Alerts

## Integrations (22 total)

- 4Seller
- Adobe Commerce
- Attentive
- Bloomreach
- Emarsys
- FedEx Ship Manager
- Global-e
- Gorgias
- Happy Returns
- Klaviyo
- Kustomer
- Metapack
- Rithum
- SAP Commerce Cloud
- Salesforce Commerce Cloud

... and 7 more integrations

## Support Options

- Email/Help Desk
- Knowledge Base
- Chat

## Category

- [Shipment Tracking Software](https://www.softwareadvice.ie/directory/4700/shipment-tracking/software)

## Alternatives

1. [AfterShip](https://www.softwareadvice.ie/software/270878/aftership) — 4.9/5 (466 reviews)
2. [ShipTime](https://www.softwareadvice.ie/software/234418/shiptime) — 4.6/5 (500 reviews)
3. [Freightview](https://www.softwareadvice.ie/software/6024/freightview) — 4.7/5 (743 reviews)
4. [ParcelWILL](https://www.softwareadvice.ie/software/415060/parcel-panel) — 5.0/5 (53 reviews)
5. [ShippyPro](https://www.softwareadvice.ie/software/168511/shippypro) — 4.7/5 (154 reviews)

## Reviews

### "Our new Go-To communication and returns solution" — 5.0/5

> **Silas** | *28 September 2023* | Apparel & Fashion | Recommendation rating: 9.0/10
> 
> **Pros**: what really caught my attention about parcelLab is how they made it crystal clear why they're a better choice than AfterShip when we first started chatting. But what I truly appreciate about them is the direct customer support I receive. It's a world apart from dealing with constantly changing agents in AfterShip's chat. With parcelLab, it feels like a more personal touch. And the icing on the cake is that they offer plenty of customization and localization options, which has made a world of difference in improving the after-sales experience for my customers.
> 
> **Cons**: Took a while to set up, since it is a really sophisticated solution, but the parcellab team did a great job in guiding us through it

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### "This is what we were looking for" — 5.0/5

> **Michael** | *11 December 2019* | Machinery | Recommendation rating: 10.0/10
> 
> **Pros**: Basically for every question I had, parcellab had a solution.
We work with them since the beginning and the amount of features is amazing and never ending combination are possible.
> 
> **Cons**: Reporting only works for three months backwards - but as usual - a great solution was found\!

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### "Cool solution along SAP Commerce Cloud for all end-customers" — 5.0/5

> **Tatiana** | *18 December 2020* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: parcelLab's software offers customers the tool's to monitor shipments and have control in customers' hands
> 
> **Cons**: no cons have been know until today. Especially, when parcelLab is expanding to CIS \& Asia
> 
> very positive and cheery

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/290094/parcellab)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/shipment-tracking/parcellab-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/290094/parcellab> |
| en-GB | <https://www.softwareadvice.co.uk/software/290094/parcellab> |
| en-IE | <https://www.softwareadvice.ie/software/290094/parcellab> |
| en-NZ | <https://www.softwareadvice.co.nz/software/290094/parcellab> |

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