CharmHealth

4.3
Overall rating
Reviews

4.3
Overall rating
Reviews

About CharmHealth

CharmHealth is a MU certified, cloud-based EHR, Practice Management and Medical Billing solution that helps healthcare organizations ranging from large multi-specialty groups to small independent medical offices function efficiently. To that effect, CharmHealth’s pricing is simple, unique and helps practices budget and manage the cost of software acquisition. The UI is designed with simple and readily recognizable icons that bring efficiency to the workflow. Key features include integrated patient intake forms, natural language processing, multi-specialty templates, e-Rx of controlled substances, referral modules, telehealth, inventory management, document management and more- all combined with clinical decision support and analytical tools. CharmHealth's marketplace ecosystem offers a multitude of mobile apps and add-ons with a large and growing number of integration partners along with readily available CharmHealth APIs including FHIR APIs to meet your growing needs. CharmHealth comes with a complimentary Patient portal that allows patients to securely message Practices, view visit summaries, hand-outs, treatment plan, Rx refills, pay bills, sign forms, schedule appointments and more. Custom phone, email, or text message reminders help Practices provide timely and quality Patient care. Support is offered via email, chat and phone by trained Support specialists.
CharmHealth Software - Telehealth video platform
CharmHealth Software - Custom add-ons
CharmHealth Software - Chart during the Video Visit
CharmHealth Software - Telehealth Mobile Dashboard
CharmHealth Software - Telehealth Kiosk
CharmHealth video
CharmHealth Software - Telehealth video platform - thumbnail
CharmHealth Software - Custom add-ons - thumbnail
CharmHealth Software - Chart during the Video Visit - thumbnail
CharmHealth Software - Telehealth Mobile Dashboard - thumbnail
CharmHealth Software - Telehealth Kiosk - thumbnail

CharmHealth pricing

CharmHealth has a free version and offers a free trial. CharmHealth paid version starts at US$25.50.

Starting Price:
US$25.50
Free Version:
Yes
Free trial:
Yes

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CharmHealth Reviews

Feature rating

Value for Money
4.5
Functionality
4.3
Ease of Use
4.4
Customer Support
3.9
5 reviews of 126 View all reviews
Julio
  • Industry: Medical Devices
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 24/8/2023

Charm for DME Billing

Overall experience

Pros

The best use of Charm for us was having all our patient data in one location that was easily accessible, and well laid out. Ease of use was important in the decision to use Charm. Charm was easy to implement and setup. It is highly customizable and their support is great. It has almost all the features we need to run the practice.

Cons

There is no option for refilling orders for patients. We have to go in and create new encounters each time

Aaron
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 6/1/2021

Easy to use, complete package

I've been a happy user of the software for over two years and it has helped me be faster and more efficient with my note taking and patient tracking than most of the other EHR software I looked into.

Pros

Simple and easy to train new employees on. Efficiently handles scheduling, notes, insurance, payments, and ability to get analytics out of software is also nice.

Cons

Applying payments when paying multiple invoices at once is slower than making and applying payments to one invoice which is automatic and very efficient.

Alternatives Considered

Practice Fusion

Reasons for Switching to CharmHealth

Way better features, easier to use, less complicated to train people, everything integrated.
Elizabeth
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
3
Ease of Use
2
Customer Support
2

3
Reviewed on 9/7/2020

Needs more updates for customization that makes sense

I like that telemedicine platform, that is easy to use, and the fullscripts it easy. That's the only thing that really makes it stand out from other EMRs.

Pros

Fullscripts integration, telemedicine, PMP integration.

Cons

There is no orders tab, no diagnostic testing tab. Everything that is a task, can be completed, but not deferred or deleted if not performed. There is no integration of software for diagnostic testing like EKG, Spirometry, or Holter Monitors. The process of customization is not very easy. When a lab order is connected with an encounter it can't be modified through the lab tab (makes NO sense). Billing needs to be updated, it's completely an obsolete system that is being used. More providers would use this if you would fix, incorporate, include these MAJOR items.

Alternatives Considered

athenaOne

Reasons for Choosing CharmHealth

No telemedicine, no online portal, customer service and availability was terrible.

Reasons for Switching to CharmHealth

cost, telemedicine, fullscripts

Response from MedicalMine

Dear Dr. Seymour, Thank you for your review!

We are happy you are enjoying some of Charm's features such as telemedicine and Fullscript Integration.

Regarding some of the other features you are requesting, we're sorry to hear you were less than satisfied with Charm.

We value our customers' opinions and would like to thank you for bringing this to our attention.

We will reach out soon and you should get an email from me to determine how we can provide a solution that makes things right.

Yours sincerely,
Ranjani from Charm Health

Replied 22/9/2020
Christi
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 8/9/2022

Great value for the price

Our practice partners want to practice medicine. They don't want to spend all their time on the computer. As a Telehealth focused practice we want the systems to ease our note taking burden and this EMR does that nicely.

Pros

CharmHealth has been a great find for our practice. The setup time was next to nothing and the ease at which our providers were able to learn the software was surprising.

Cons

The scheduling portion of the software is the one area I think the product owners at CharmHealth could really improve. The limitations are not insurmountable, but compared to the rest of the product, this area could use some updating. It isn't easy to set up block time and if you want the patients to be able to schedule the times at which the patients can see on the web are not customizable to the practice leaving very little options for the practice. I think this is the biggest opportunity Charm has for improvements.

The other improvement suggestion comes in the way of being Telehealth focused. There are several areas in the product that still focus heavily on having an office (like uploading insurance cards), however, if we aren't in the office that becomes a challenge,

Alternatives Considered

Tebra and athenaOne

Reasons for Switching to CharmHealth

Functionality options, pricing, ease at entry, SaaS options
Lisa
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 6/5/2020

ChARM review

Now that I am starting to put all my intake forms, questionnaires, etc. into ChARM, I find it much easier to get a patient set up. I love having easy access to all the patient info, also. I can't wait to get all my inventory and such into the program. What a huge time-saver it will be!

Pros

This software is robust, professional, and grows right along with my practice. I am using it more and more. I have had a difficult time transitioning from paper charting, but ChARM is beginning to win me over! It is an incredible value.

Cons

the ability to chat online with someone in real time when I need help. I like that I can FB message, but having a speedier reply than an hour or two, would be cool.

Alternatives Considered

EpicCare, DrChrono and Practice Fusion

Reasons for Switching to CharmHealth

Ease of use, word of other practitioners, professional but economical, level of product support

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