---
description: Review of ICTContact Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: ICTContact | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/4389/contact-center/software) > [ICTContact](/software/297566/ictcontact)

# ICTContact

Canonical: https://www.softwareadvice.ie/software/297566/ictcontact

> ICTContact is a multi-tenant, white-label contact center platform for call centers, service providers, carriers and telecom operators who run both inbound and outbound operations. It's built on Asterisk, and you can deploy it on your own infrastructure or offer it as a hosted service to your own customers.

On the outbound side you get predictive, preview and progressive dialing, automated press-1 telemarketing, survey and voice broadcast campaigns, answering machine detection, DNC list handling and campaign scheduling. Inbound calls route through an IVR studio where you build call flows by dragging and dropping, so you don't need to write dial plan code to change how calls are handled.

ICTContact ships with an AI Voice Agent. AI Personas answer calls, hold a natural conversation with the caller, and hand off to a human agent when the conversation needs one. Agents work from a browser using the built-in WebRTC web phone and agent panel, and supervisors get real-time call tracking and control along with agent performance monitoring and reporting.

Campaigns aren't limited to voice. You can reach contacts over SMS, email and fax from the same contact lists and schedules. REST APIs connect ICTContact to your CRM and the rest of your business tools, and per-tenant billing and branding let providers resell contact center services under their own name.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: ICT Innovations
- **Location**: Multan, Pakistan
- **Founded**: 2006

## Commercial Context

- **Starting Price**: US$399.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: ICTContact Enterprise Edition with one agent license
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Linux (Desktop), Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Australia, Austria, Brazil, Canada, France, Germany, India, Ireland, Italy, Jamaica, Japan, New Zealand, Pakistan, Peru, Portugal, United States, Venezuela

## Features

- AI Text-to-Speech
- API
- Activity Dashboard
- Activity Tracking
- Administrator Access
- Agent Interface
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Autonomous Task Execution
- CRM
- Call Centre Management
- Call List Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer

## Integrations (3 total)

- Bitrix24
- HubSpot CRM
- SugarCRM

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software)

## Related Categories

- [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software)
- [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software)

## Alternatives

1. [Ringover](https://www.softwareadvice.ie/software/120988/ringover) — 4.7/5 (884 reviews)
2. [Convoso](https://www.softwareadvice.ie/software/2799/safesoft-contact) — 4.5/5 (395 reviews)
3. [DialedIn CCaaS](https://www.softwareadvice.ie/software/20027/chasedata) — 4.8/5 (330 reviews)
4. [Readymode](https://www.softwareadvice.ie/software/171343/Readymode) — 4.6/5 (144 reviews)
5. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1787 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/297566/ictcontact)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.softwareadvice.de/software/297566/ictcontact> |
| en | <https://www.softwareadvice.com/contact-center/ictcontact-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/297566/ictcontact> |
| en-GB | <https://www.softwareadvice.co.uk/software/297566/ictcontact> |
| en-IE | <https://www.softwareadvice.ie/software/297566/ictcontact> |
| en-NZ | <https://www.softwareadvice.co.nz/software/297566/ictcontact> |
| fr | <https://www.softwareadvice.fr/software/297566/ictcontact> |

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