About Xero

Xero is a cloud-based accounting platform designed to assist small and midsize businesses with financial operations management, financial visibility and business performance optimization and more. The platform helps automate accounting tasks and maintain accurate financial records. It offers expense management tools that enable users to track and manage business expenses. Key features include invoicing, quoting, making and collecting payments, tax payment, employee and workforce management, bank reconciliation, expense management, projects handling, reporting and analytics and security measures. Users can capture receipts, categorize expenses and submit them for approval. Xero also supports expense claims, allowing employees to submit their expenses for reimbursement. It provides detailed expense reports, helping businesses monitor spending and identify cost-saving opportunities. One of the core features of Xero is its invoicing capability. The solution allows accountants and bookkeepers to create and send professional invoices to clients, track their status and receive payments online. Users can customize invoice templates to align with their brand identity and set up automated reminders for overdue payments. It supports multi-currency invoicing, making it suitable for businesses with international clients. Xero's bank reconciliation feature is designed to streamline the process of matching bank transactions with accounting records. The tool automatically imports bank transactions and suggests matches based on historical data. Users can also create custom bank rules to automate the categorization of recurring transactions. Xero also provides real-time updates on cash flow, helping businesses maintain accurate financial records. Xero includes payroll management functionalities that assist businesses in managing employee payroll and compliance. It allows users to process payroll, calculate taxes and generate payslips. It also supports direct deposit, enabling businesses to pay employees electronically. Additionally, Xero provides tools for managing employee leave and tracking work hours, ensuring accurate payroll processing and compliance with labor regulations. Xero complies with the Payment Card Industry Data Security Standard, and produces Service Organization Control (SOC 2) reports. It also offers a range of reporting and analytics tools that provide valuable insights into business performance. Users can generate custom financial reports, such as profit and loss statements, balance sheets and cash flow statements. Xero's dashboard provides a real-time overview of key financial metrics. The tool supports budgeting and forecasting, enabling businesses to plan for future growth and manage financial risks. Xero integrates with several third-party applications, including CRM systems, eCommerce platforms and payment gateways. Xero’s integrated practice management software includes Xero HQ, Xero Practice Manager, Xero Workpapers and Xero Tax. It connects businesses with their bank, their advisor, accounting tools, payment services and more. These integrations facilitate data synchronization and optimize overall operational. Data is protected by multiple layers of security, including encryption and the platform is subject to strict privacy controls as it uses multi-factor authentication.
Xero Software - Xero dashboard
Xero Software - Xero financial dashboard
Xero Software - Xero bank reconciliation
Xero Software - Xero bank account management
Xero Software - Xero payroll overview
Xero Software - Xero inventory management
Xero video
Xero Software - Xero dashboard - thumbnail
Xero Software - Xero financial dashboard - thumbnail
Xero Software - Xero bank reconciliation - thumbnail
Xero Software - Xero bank account management - thumbnail
Xero Software - Xero payroll overview - thumbnail

Xero pricing

Xero does not have a free version but does offer a free trial. Xero paid version starts at US$20.00/month.

Starting Price:
US$20.00/month
Free Version:
No
Free trial:
Yes

Alternatives to Xero

Quicken

3.9 (449 Reviews)
Quicken is an accounting solution for rental properties that comes with rent payment tools, which allow enterprises to...

CustomBooks

4.2 (26 Reviews)
CustomBooks™ is a cloud-based, integrated accounting and inventory management solution designed for businesses of all...

Reckon One

4.6 (105 Reviews)
Easy online accounting software for small businesses. From tracking invoices to paying employees, staying in control of...

Odoo

4.2 (1218 Reviews)
Odoo is a comprehensive, open-source suite of business applications designed to cater to the diverse needs of companies...

Venmo

4.7 (9208 Reviews)
Venmo is a digital payment and wallet gateway that allows customers to transfer money and make payments via their...

QuickBooks Time

4.7 (6986 Reviews)
QuickBooks Time is a cloud-based time tracking solution that helps owners and managers keep track of employees in...

Dynamics 365 Business Central

4.0 (183 Reviews)
Microsoft Dynamics 365 Business Central is a cloud-based enterprise resource planning (ERP) software solution designed...

Indy

4.8 (13 Reviews)
Indy simplifies freelancers day-to-day with its all-in-one app, allowing them to manage their finances, invoice...

MYOB Acumatica

4.3 (48 Reviews)
Designed specifically for mid-sized businesses (20-1,000+FTEs), the MYOB Acumatica ERP platform harnesses award-winning...

Sage 100

4.0 (345 Reviews)
Sage 100 is a cloud-connected ERP platform (Enterprise Resource Planning) for medium-sized manufacturers, distributors,...

FreeAgent

4.5 (170 Reviews)
FreeAgent is award-winning online accounting software designed specifically for small businesses, freelancers and their...

Sage 300cloud

4.0 (170 Reviews)
Sage 300cloud (formerly Sage Accpac) is an enterprise resource planning (ERP) software system that serves small and...

QuickBooks Online Advanced

4.4 (966 Reviews)
QuickBooks Online Advanced is a cloud-based accounting solution that helps small to large enterprises manage expenses,...

Zoho CRM

4.3 (6923 Reviews)
Zoho CRM is a cloud-based business management platform that caters to businesses of all sizes. It offers sales and...

QuickBooks Desktop

4.4 (2458 Reviews)
QuickBooks Pro helps to automate the billing and invoicing process and work order management from a single reconciliatio...

Browse Xero Reviews

3,121 of 3,121 reviews
Sort by:
Martin
Martin
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 30/1/2025

Intuative, simple, accountant favourite software

Accountant loves it, so I moved from Freshbooks then Sage then Xero and haven't regreted it for over 7 years. I enjoy using it and it does almost everything i want it to.

Pros

Intuative to use, feature rich, clear layout and appears to have a lot of investment/ improvements being made.

Cons

You can't see a log of any emails/ reminders you've sent. You can see the time and date stamp in the notes section but not what they read.
The app is handy but a drastically cut down experience.

Alternatives Considered

Sage 50cloud Accounting

Reasons for Choosing Xero

Used this for years with old company. Did the job but at the time especially, felt very basic and we had to find workarounds to use.

Switched From

FreshBooks

Reasons for Switching to Xero

Used Sage50 for a 3 month trial and was fine but the UX didnt feel as well executed, the features were fine and it did everything I needed it to, just Xero felt a lot more polished.
Laura
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 7/12/2024

Bookkeeping with ease

Xero is such as easy platform to use. Having used most of the other big name competition programs, Xero by far is the most intuitive and allows me to automate a lot of repetitive tasks and keep on top of my financial position. I love the fact that I have have my Accountant looking at the account at the same time as me so we can review things together over the phone or zoom.

Pros

Xero does everything I need it to and helps me stay in control of my finances as I can see real time data of income and expenses and I always feel in-control.

Cons

Cost is probably the main thing. The limits on the lowest plan are tight for a freelancer- as I often have more bills than the allocation, but don't need anything else in the next plan up.

Robert
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
2
Functionality
2
Ease of Use
4
Customer Support
2

2
Reviewed on 19/1/2025

Nice reconciliation features, but expensive for small businesses

Xero has Frustrating customer support reps at times. Like many companies, they will send you a template response with whatever they think your issue is when they skim your support request. Frequently, you have to tell them to actually read your message carefully so that they realize you have an unexpected problem and don't need a useless "support article".

These guys have also frequently been raising their prices constantly.

Banking integrations frequently stop working.

Pros

Ease of reconciliation, imported transactions from integrations with other platforms (when it works).

If you have many users, Xero does NOT bill by the number of users. So, costs may be relatively low for a large organization.

Cons

Constantly increasing prices, integrations with banks and other accounts don't always work and break fairly frequently. Customer support will frequently try and tell you that they won't help you with your request at all and to "talk to an accountant" even when you're asking them regarding how to do something with their software.

If you are a smaller company, the plan pricing is quite expensive, since the minimum plan for a functional business is relatively expensive and they don't care whether you have one user or 100 - they charge the same.

Alternatives Considered

QuickBooks Desktop

Reasons for Switching to Xero

Quickbooks had been problematic for a previous employer of mine
Gary
  • Industry: Nonprofit Organisation Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 24/11/2024

We love it for our Charity

Xero has become an indispensable part of our financial operations. Its robust features, ease of use, and flexibility outweigh the minor drawbacks. For organizations like ours, Xero provides an excellent balance of power and simplicity, helping us focus on our mission while staying financially organized. We would recommend it to other charities or small businesses looking for a modern accounting solution.

Pros

At Dogsnhomes Rescue, we use Xero for our accounting needs, and it has proven to be an invaluable tool for managing our financial operations efficiently. Here's what we love most about Xero:

1. User-Friendly Interface
Xero’s clean and intuitive design makes it incredibly easy to use, even for those without extensive accounting experience. The layout is straightforward, and navigation between features is seamless, allowing us to stay focused on running our charity.

2. Automation Features
We particularly appreciate the automation features, such as bank feed imports, recurring invoices, and automatic reconciliation suggestions. These features save us a significant amount of time and reduce the risk of human error.

3. Real-Time Financial Overview
Xero provides a real-time dashboard that gives us instant insight into our financial health. This helps us track our income and expenses, ensuring we stay on top of cash flow and budgets.

4. Cloud-Based Accessibility
As a cloud-based platform, Xero allows us to access our accounts anytime, anywhere. This flexibility is crucial for a charity like ours, where team members may work remotely or need to check financial data while on the go.

Cons

Payroll services are not included in Xero's standard plans and are available only as a paid add-on through a third-party provider, which can increase overall costs.

Alternatives Considered

QuickBooks Online

Reasons for Switching to Xero

Ease of integration with other products to give us a holistic approach to our bookkeeping
Jack
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
2
Customer Support
5

5
Reviewed on 3/1/2025

Good but must try harder...

Overall, I used Xero on a day to day basis, but begrudged using it. The interface just doesn't help when you are trying to find things and reports etc, the only good part for me that I really enjoyed using was the receipt upload and expense management side of things. Sadly though, this wasn't enough for me to stick with Xero and I ended up moving away.

Pros

Has all the features you would expect from an accounting platform.

Cons

Clunky to use, interface needs work to be more streamline and to enable you to make less errors.

Alternatives Considered

QuickBooks Online

Reasons for Switching to Xero

At the time seemed the better option, however I did end up moving away from Xero and instead moved to Quickbooks.
Oyekanmi
  • Industry: Machinery
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/1/2025

What You Ought to Comprehend About Xero Before Purchase

Pros

Xero accomplishes all accounting needs such as automating repetitive tasks such as AP, AR and GL.

Cons

To be honest, Xero is flawless since it suits all my online accounting needs.

Ade
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
5
Customer Support
5

4
Reviewed on 4/1/2025

Xero good for basic startups

Used on a startup and easy to set up and get into doing some accounting, moved on after a year to software with better stock management and order processing features.

Pros

Easy basic setup for people new to requirements of accounting software and to learn basic accounting. Also easy to integrate with many web platforms.

Cons

Stock management and its basic layout aren't a feature im pleased with.

Alternatives Considered

Sage 50cloud Accounting

Reasons for Switching to Xero

Cost and ease of use to start with, however did switch to Sage for its stock management a year later.
Ian
  • Industry: Mechanical or Industrial Engineering
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 31/12/2024

Good product, Constant Evolution causing complexity

OK product, likely to remain for a while longer.

Pros

It works. Relatively simple to use for non-accountants, and linked to my accountants to let them do their reports and things.

Cons

Monthly charges, constant evolution of the product, but sadly more towards more accountant trained type of people

Alternatives Considered

Sage 50cloud Accounting

Reasons for Choosing Xero

No longer able to access Sage data, hence switch was forced

Switched From

Sage 50cloud Accounting

Reasons for Switching to Xero

Cost, simplicity, and ease of setup/use.
Verified Reviewer
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
0

5
Reviewed on 4/12/2024

I love the clean interface!

Easy to use! Much better than the accounting software I was using before.

Pros

The clean interface. I like that Xero is user-friendly.

Cons

It's still early days, so I'm learning the system as I go along.

Stacey
  • Industry: Performing Arts
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
3

4
Reviewed on 12/12/2024

Xero Review

Overall it was very good and helped my business

Pros

Easy to access from any device. The layout is great.

Cons

Took a while to get used to - a lot to learn

Daniel
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 19/9/2024

Xero - market leader for online bookkeeping system

Overal experience has been very good and we still recommend this software to our clients.

Pros

Xero has got very good set of features and it is considered a market leader with regards to online bookkeeping software.

Cons

Xero is slow to listen to their customers feedback and often prioritizes other work and development rather than the features most required.

Alternatives Considered

QuickBooks Online Advanced

Reasons for Choosing Xero

We wanted an online system that actually works

Switched From

Sage Accounting

Reasons for Switching to Xero

Xero is more reliable in terms of VAT management, as QuickBooks often has problems with full reconciliation of the VAT account.
Elizabeth
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/10/2024

Love Xero!

Overall, I wish I had changed to Xero much sooner as it saves me so much time and makes my job so much easier. The price is very affordable, it is very user friendly, and I highly recommend it.

Pros

After getting fed up with Quickbooks, I decided to try the Xero free trial. I love the simplicity, how it prompts me to reconcile each time I log in so month end goes so much smoother and quicker than with Quickbooks. The pricing is WAY better and I'm not getting nickel and dimed the way I was with Quickbooks. I would say it is much easier and more intuitive and makes my bookkeeping so much simpler.

Cons

It was a bit time consuming moving our data from Quickbooks to Xero. We paid to have the recommended service done, I think it was through Jetpack or something like that. They did a great job but there were of course some things that didn't cross over exactly right so going through and finding those issues was a little time consuming, but once that was settled I'm very happy I made the move.

Keith
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
2

1
Reviewed on 15/10/2024

Used for 12 years. This used to be a great product. I feel like it's past the point of no...

Degrading quicker than the US presidency

Pros

The memory of how good it used to be, and the lessons learned now.

Cons

New changes are force-fed to customers whilst still in beta or alpha, with no opt-out
Prices have gone up repeatedly
Features used everyday have been removed
The new user interface is bloated and requires more work
Keyboard shortcuts/entry have been removed
Support don't seem to care and just give canned responses
The interface just gets laggier every month

Jeanna
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 8/7/2024

Xero simplifies bookkeeping!

Over-all I like Xero so much. I find it easy to maintain the books with its user-friendly interface. Also a plus points for a variety of apps you can integrate with it making bookkeeping tasks so easy.

Pros

It's super friendly to use, functions are so easy to navigate, and their support team is very active when it comes to our concerns.

Cons

As of now they're having issues with foreign exchange in Wise causing a huge bank revaluation amount... but could be resolved by removing and redoing the reconciliation of the transaction. By far my only issue is the extra-time needed to do the recon due to this issue.

Tom
  • Industry: Staffing & Recruiting
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
3

5
Reviewed on 27/9/2024

Perfect for Small Businesses

Overall, Xero is a great accounting software and it is my favourite of the few I have used (MYOB, SAP).

Pros

Intuitive and modern UI. Very simple to use and a great experience all around.

Lots of integrations with external software (Xemplo, ETZ for example), making it very versatile.

Cons

It works great for us now, but we are reaching a point where it is too simple for our needs. No robust cost centre/division tracking abilities (although a basic version is offered). Not a lot of support for consolidation of multiple entities built in.

Alternatives Considered

MYOB Business and QuickBooks Enterprise

Reasons for Switching to Xero

Simple and lots of integrations. Was reasonably priced at the time.
Tim Van
  • Industry: Higher Education
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/10/2024

Xero is a premium accounting product that help gain control over financial operations.

It has been a graceful experience with Xero and we have had great success working on our finances with Xero features. Xero has enabled us to monitor activities in our cash flow making it easy to determine how financial resources are moving in and out of our organization. It also help us to create invoices for collecting payments from our clients.

Pros

Xero is easy to use and the invoicing function help generate accurate and stunning invoices quickly. It provides comprehensive financial reports which gives us a clear glance of how our organization is performing financially. Xero has great budgeting and expenses control features that assist us in crafting budgets for our projects and monitoring the expenditure to ensure it remains within the bounds of the budget.

Cons

Xero features has given us great value. None of them has given us any challenging moment.

Ana
  • Industry: Leisure, Travel & Tourism
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/11/2024

Xero is every fine-tuned tool for accounting and monitoring expenses.

Xero has become a perfect fit for our accounting needs and more so controlling our finances and monitoring our cash flow. Xero has made it easy to manage our expenses which allows us to match our expenditure with the available budget. Its efficiency in financial reporting has enabled us to measure our financial health position and guide us on how to keep it as strong as possible.

Pros

Xero offers receipts capturing functions that makes it easy to track our expenses. It also has easy to use budgeting tool that help us create accurate budgets for our projects. Xero offers easy to use invoicing tools that enable us to draft up-to-detail invoices for collecting payments. The reporting tools provide us with detailed financial reports that assist us to evaluate where our business stands financially. Xero superior security functions gives our sensitive financial data top-notch security and privacy.

Cons

We have found nothing about Xero that is off the mark. It has served us so perfectly so far.

Sadiq
  • Industry: Management Consulting
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/10/2024

Reliable Tool for Online Accounting

Pros

Xero for over four years now has been the most vital tool for matching payments, eradicating fraud and handling accounting tasks online.

Cons

I mainly use the mobile application and it suits all my needs as Senior Partner in Management Consulting industry.

Obi
  • Industry: Arts & Crafts
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 28/8/2024

What I Experience with Xero

Pros

Xero has a mobile application that enables me to carry out repetitive accounts tasks on the go.
This tool has enabled us to eradicate fraud in my organization by managing and tracking expenses.

Cons

Xero mobile application though lack some capabilities available on cloud apps.

Jim
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
4
Customer Support
3

4
Reviewed on 14/11/2024

Good finance software for small business

Mostly positive, some frustration. I can't help but feel with just a few updates, Xero could be great.

Pros

Xero is easy to use. Xero (the company) has put in the effort over the years to improve the overall use of the product (user interface, reporting).

Cons

While Xero has made significant product improvements, they haven't made the minor adjustments the user community has requested - specifically adding more custom text tracking fields. Xero comes with two, and most users find five or 10 would be beneficial. Also, Xero has not rolled out all of the updated pages on the web version. For example, the updated Accounts Payable pages were available months ago, while Accounts Receivable still shows the older pages. Not a showstopper, but a uniform look across all pages would be great.

Leticia
  • Industry: Retail
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 6/9/2024

What I Experience with Xero

Pros

Xero has mobile applications which I have installed on my iOS device and allows me to carry out accounting tasks on the go over the internet.

Cons

However, some features are missing on the mobile application and are available on cloud apps.

Esther
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 30/8/2024

My Expertise with Xero at ASEA for Auto Dealer Accounting

Pros

Xero streamlines repetitive accounting tasks through workflow automation. Matching receivable, POS and invoices detect discrepancies rapidly before paying vendors.

Cons

I slightly dislike that Xero lack features for global enterprises. However, ai integrate with external CRM and ERP platforms.

Olaoluwa
  • Industry: Management Consulting
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/9/2024

Xero is great for efficiency and easy UI

Pros

The affordability compared to other Accounting platforms.Pretty easy to use and implementing existing data is straightforward.I also like that all our accounting information is in one place.

Cons

My experience with Xero has been smooth without any issues.

Abella
  • Industry: Computer & Network Security
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 13/10/2024

My experience

At all was very good and satisfied, and i advice people to use it .

Pros

Manage my business account very easily and smooth .

Cons

The most thing i like in Xero the invoices , and easy to use and accessible any time .

Sharon
  • Industry: Construction
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 3/3/2024

Xero Works

Pros

It makes it a breeze to create, customize and send invoices online.
Automation of repetitive accounting tasks saves time.

Cons

The vendor has worked hard ever since 2019 to eradicate any bug that may arise.

DANIEL
  • Industry: Mechanical or Industrial Engineering
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/11/2024

xero software zero problems.

I have manage our Holiday Requests, Salaries, P&L, and quotations through XERO for over 3 years now and yet to have any issues with this platform. Salaries are all paid as expected and we can manage the business effectively because of this platform.

Pros

As a Director within my business, XERO gives me realtime information that allows me to manage the expectations of our shareholders using the accounting programme within XERO accounting reports.

Cons

The API feed to the banking page can often be slow and doesn't accurately show the latest figures. But as far as a quick glance goes this is an adequate tool.

Grace
  • Industry: Religious Institutions
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/11/2024

Xero: AP/AR/GL Automation Program

Matching payments before sending to vendors has reduced financial errors via early detection of discrepancies.

Pros

Xero automates over 78% of manual repetitive accounting tasks such as AP,AR and GL which saves time and improve productivity leading to high performance and ROI.

Cons

The back-up reporting on the previous version wasn’t easy to filter - kudos to the vendor for updating it.

Muresan
  • Industry: Insurance
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 4/11/2024

Xero is the way to go. A very resourceful tool for accounting and financial management.

It has been a satisfactory overall experience with Xero. Getting to utilize Xero powerful functions has helped us get a much better control over our financial activities. Xero also has enabled us to learn better and more efficient ways of handling our finances through accurate budgeting and expenses tracking.

Pros

The financial reporting features that provide eye-opening insights about where our organization stands financially. Xero has budgeting and expenses tracking tools that help us manage and properly utilize our financial resources. Xero has very advanced data security features that keep our sensitive financial data secure from unauthorized access. It offers outstanding bookkeeping tools that allows us to keep all financial documents and receipts organized for easier referencing.

Cons

Xero has exhibited no cons so far. All things about it are in perfect shape and there been no complaints about it.

Pius
  • Industry: Religious Institutions
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/10/2024

Accounting with Xero is Amazing

Pros

Xero is the most iconic tool that I have ever used. I like that it offers a wide range of online accounting tools such as AP, AR, GL and payment matching in one place.

Cons

Whenever I face issues, the vendor technical team is rapid in resolving the bug - currently, there is no daunting aspect.

Elayna
  • Industry: Individual & Family Services
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
2

4
Reviewed on 29/10/2024

Xero review

Just be aware of the small print. Dont get locked out of your own business software

Pros

I like the software, it offers just about everything youd need to keep your financials in order and even offers end of year reports for the irs ( very important) and keeps you alerted on your quaterly tax payment schedule, among other thing. You can link your bank and reconcile your spendatures and tuck each transaction into its proper tax-non tax catagory, plus other deductions such as depreciation of your vehicles for tax writeoffs, and many more...

Cons

.however. the quoted price on the promotion was way far from the price i was charged for this product. Also i missed my payment by two days and all my information, everything i had documented, reconciled, entered, invoices, reports, EVERYTHING was being held for ransome and untouchable till i paid my inflated price. Its was an eye opener. When running a business, be careful what product you choose, for me. I cant be locked out of my accounting software for any length of time when it comes to my business. Just food for thought. I know zoho has been the best alternative app for free even. And it offers the same services xero does for half the price. No gemics

Alternatives Considered

Zoho Invoice

Reasons for Switching to Xero

I did at first but choose zoho instead. I dont need my financial software locking me out of my business account. Zoho doesnt do that. Ever
Kieran
  • Industry: Financial Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
3

5
Reviewed on 21/10/2024

Useful way to track your business' performance

Xero has been a useful tool for my business for the past 8+ years, and I use it in conjuction with my accountant to keep track of my business accounts. It's a handy way to code account transactions, and also see how my business is performing.

Pros

Super easy to track and stay on top of my business financials.

Cons

It can be hard to get help and support, and also to set up new reports.

Alternatives Considered

MYOB Business

Reasons for Switching to Xero

My account recommended it, and was a requirement to work with them.
Rodrigo
Rodrigo
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
2

4
Reviewed on 10/1/2025

Clear and timely accounting.

Xero is an excellent tool that has allowed me to manage my department's expenses in a transparent and orderly way in simulation projects, prevention exercises and detailed analysis.
It has allowed me to pay vendors and reimburse expenses for services such as security consultants, incident response companies, relocation of response teams to different geographical areas,
mobilization teams and replacement of damaged infrastructure, etc.

Pros

It allows me to manage my department's accounting in real time, giving me a clear and up-to-date visualization of expenses.
It helps me a lot in generating reports with balance sheets and cash flow to reliably assess profitability and make better decisions in the future.

Cons

Customer support is slow and limited, we have solved problems before getting a response.

Erin
  • Industry: Machinery
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 21/10/2024

Easy to use and gives alot of financial reports fo review.

Overall Xero is easy to use and there is not many things that you can do to break it.

Pros

Everything you need for financials are at your fingertips. From Reporting to daily transactions to payroll.

Cons

There are a few client contacts that I have trouble finding. When Updates happen it changes the way things are used, this can be a little frustrating to pivot of processes.

Alternatives Considered

MYOB Business

Reasons for Switching to Xero

Xero was where our accountant was at. and toe keep things smooth it was recommended that we use Xero.
Mike
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
2

4
Reviewed on 28/10/2024

Very agile for small businsesses

This software is very user-friendly and customisable. It is very good for small businesses to keep track of their quotes and easily convert those quotes into invoices to show a clear journey from quote to invoice to paid work completed.

Pros

You have the ability to create a quote, add your own notes and narrative, save templates, and convert quotes into invoices, all going directly to the customer and requesting them to pay using the method that makes sense for your small business.

Cons

Seemingly unable to set a budget limit for a project, attribute hours towards it, and to let you know once this has reached it's limit/not exceeded it.

Adeniran
  • Industry: Religious Institutions
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 17/12/2024

My Experience with Xero in a Filled Insight

Pros

I use Xero on few selected moments mainly through mobile application when on the go. I like that it automates repetitive accounting tasks.

Cons

Unfortunately, Xero mobile application does not allocate all features available on mobile apps.

Shaun
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 11/9/2024

Xero Accounting Software Review

Overall, Xero has been excellent at providing an accounting software system for small business clients that is user friendly and has excellent product support.

Pros

Xero offers excellent support resources and communicates regularly with customers, advising of product updates and features. Using Xero is easy and with the on-screen support Xero Central support feature, help is always at hand.

Cons

Xero is not scaled for manufacturing clients and lacks stock management capability. Larger clients may be looking for a more scalable solution with stock management and offline access.

Alternatives Considered

MYOB Business, Odoo and QuickBooks Online

Reasons for Switching to Xero

No. I'm an accounting software partner, so the more products I have access to the better.
Monika
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 19/8/2024

Amazing at efficiency

Overall I can't imagine using different software. We briefly used Sage for payroll and it was too detailed and clunky, with Xero it was an easy setup and efficient process each time.

Pros

Simplicity and ease of use. You don't have to be a qualified accountant to be able to use it, but if you are, the whole system is very helpful and you can automate so much!

Cons

The support takes time to get your ticket answered but when it is, any follow-ups are quick.

Matt
  • Industry: Food & Beverages
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/9/2024

Easy Accounts

Easy to gain an understanding of with various help sections, and fully customisable in terms of invoicing and product management.

Pros

If fully utilised Xero is a very powerful business tool that can encapsulate everything financial - from integrated stock systems and product costing, to sales tracking and customer management.

Cons

The dashboard can be a little cluttered together - in some instances you need to click through a few hyperlinks to get to where you want to go.

John
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 2/2/2025

My preferred accounting software, good but not perfect

Very good. It is my preferred accounting software.

Pros

Built on a good bank feed as a solid foundation, makes the information reliable. Functionality is reasonable, not amazing, but reasonable is perfectly fine. It has a good balance of usability and functionality.

Cons

Recent price hikes are difficult to swallow, particularly if payroll is a requirement. Xero used to have a payroll only option for about $15 per month; their 2 person payroll plan is now $90 per month, and will presumably rise again next year.
There are other quirks too that could easily be fixed by inexplicably aren't. They're not as responsive to these quality of life changes as they were initially, presumably the big company "not my job" inertia problem.

Alternatives Considered

MYOB Business and QuickBooks Online

Reasons for Switching to Xero

Ease of use and reliability are the key factors, but also some familiarity bias (ie I know Xero well)
Alexandra
  • Industry: Management Consulting
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 6/11/2024

A.Nott Xero Insight

Pros

Xero makes it super easy to handle repetitive accounting tasks mainly billing and invoicing.

Cons

Since it suits my needs, I find nothing to dislike as at now.

Natasha
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 8/12/2024

Best Accounting Software

My overall experience with xero has been fantastic. It takes the stress of my workload and its just so seamless. Also my accountant gets all the information from one place so it makes filling out my SA Assessment returns so much easier.

Pros

As a small business owner who has never used xero before, i like the features it provides. I like how you can connect your bank statements to xero which makes reconciling transactions easier. Its seamless and you dont have to manually go in and pull the transactions across. Also i love how you take a photo of your receipt and input that into xero.

Cons

Nothing really, I like all features. The only small thing i would say is i wish we didnt have to use the authenticator, but other than that i dont have any cons.

Joyce
  • Industry: Broadcast Media
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/12/2024

A Fine And Easy To Use Platform

It saves time a lot because I can integrate it and use it to cover my financial solutions.

Pros

It has an active customer support team. It is an easy to use software and it has a user-friendly interface. It is a simple platform to use. It is an all-in-one platform that I use to manage my financial payment solutions.

Cons

It has nothing that seems to be wrong with Xero.

Geoff
  • Industry: Mechanical or Industrial Engineering
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
2
Customer Support
1

2
Reviewed on 7/7/2024

Losing touch with the cusomter.

It works and accounting isn't the most exciting part of the day. The features and mindless design changes do not justify the constant price increases. Like the huge integration list, they should break up every feature and price by feature rather than base packages.

Pros

Xero was great when we first signed up. It was a simple small business accounting software.

Cons

They lost touch with the customers. Developers ruled with poorly thought out features and UI/UX. Tell your early customers how much you are discounting your new customers and then flood the dashboard with price increase notifications. Price goes up and the product gets worse.

Austine
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/9/2024

Xero: Fantastic Online Accounts Tool that Merges Well with PayPal

Pros

Xero allows me to simplify accounting tasks such as billing and invoicing via real-time workflow automation.

Cons

I have not yet come across the dark side of Xero - it accomplishes all my online accounting needs.

Faye
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 8/7/2024

Xero Breakthrough

The Xero experience is nothing short of amazing! The user interface is very easy to navigate so anyone can use it. There are various report that can be extracted to create various client reports. They have quarterly updates to keep up with the new trends and address new client concerns.

Pros

They have quarterly updates. Meaning, everything is up to par with what is latest in the market. It is continuously improving to help more more clients and target bottlenecks encountered in the operations. Plus the customer service is top notched :)

Cons

There are some updates that caused some hiccups in the payroll processing. However, all have been addressed.

Marquerette
  • Industry: Accounting
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
3
Ease of Use
5
Customer Support
1

2
Reviewed on 27/8/2024

Do ot use Xero acciunt if you will need support

Fairly satisfactory, I had an issue with updating my payment details but there was an issue and support was useless.

Pros

REDUCED TIME-RELATED TO DATA CAPTURING and cloud-based - no backup needed or software updates

Cons

The support is very basic and no real solutions are provided. If you have an issue with Xero - you are on your own!!!!

Alternatives Considered

Sage 300cloud

Reasons for Choosing Xero

Xero is expensive and support in pretty useless

Switched From

Sage Accounting

Reasons for Switching to Xero

I like the option that capturing is easy
Brigitte Lesley
  • Industry: Market Research
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
2

4
Reviewed on 9/12/2024

Good for processing; reporting function needs improvement

Processing is easy, but reporting is very time consuming.

Pros

The app allows you to upload receipts so easily

Cons

Unable to automate sending reports to senior management. This is a real pain, I have to manual send regular reports to people which is time consuming.

Zakaria
  • Industry: Management Consulting
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/10/2024

Why I Prefer Xero for AP, AR & GL Automation

Matching payments with Xero has enabled me to eradicate financial losses when paying vendors.

Pros

Ever since 2018, Xero has been a remarkable tool for handling complex repetitive accounting tasks such as billing and invoicing.

Cons

The then drawbacks and bugs which I was experiencing on my iOS mobile app, were rectified when upgraded to version 18.

Puja
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

3
Reviewed on 23/11/2024

An umbrella accounting

It is a software that has features like automatic bank feeds, recurring invoices, and expenses categorization.

Pros

It doesn't support phone number and email replies can take upto 48 hours.

Cons

It can only track finished goods and isn't suitable for tracking raw materials on work-in-progress.

Vania
  • Industry: Accounting
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/11/2024

AP/AR/GL Tool of this Era: Xero

Pros

Xero is a reliable accounting tool which I use to automate major repetitive accounting tasks mainly invoicing, inventory control and billing.

Cons

Ever since I implemented Xero, I have never experienced any daunting aspect.

3,121 reviews

Related categories