---
description: Review of PBXware Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: PBXware | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [VoIP Software](/directory/4508/voip/software) > [PBXware](/software/298836/pbxware)

# PBXware

Canonical: https://www.softwareadvice.ie/software/298836/pbxware

> Our comprehensive Unified Communications and Collaboration suite, the Bicom Platform, contains everything that telecom service providers need to start, run, and grow a business. Our all-in-one platform is made up of several natively-integrating products and editions:

PBXware: Our PBX platform is a powerhouse with a simple, intuitive interface. Packed with the most popular and innovative features, PBXware is flexible, scalable, and cost-effective. Based on partner and market needs, we developed four different editions of PBXware: 

Multi-Tenant PBX is the secret to simplified, enhanced management of multiple customers and users. By utilizing a single installation with true multi-tenant architecture, administrators can save time and money, increasing productivity and efficiency. MT features include intelligent call routing, efficient call queuing with ERG (Enhanced Ring Groups), Least Cost Routing (LCR), voicemail management, conferencing calling, presence management, CRM integration, and more.

Contact Center PBX was designed with a focus on improving the customer experience, streamlining workflows, and enabling extreme productivity. Equipped with Omnichannel, WhatsApp and Facebook Messenger integration, and other collaboration features, our CCaaS platform is the key to positive communication for busy contact centers. Advanced reporting and analytics drives better decision-making and planning.

Business PBX is the perfect solution to power busy office and corporate settings with unique features like hot desking, custom development, and multiple deployment options.

Service Provider PBX takes multi-tenant management one step further with additional administrative features like Single Sign-On (SSO), automated trunk setup, and advanced search capabilities.

gloCOM: Our trio of Unified Communications \& Collaboration apps have all of the features and flexibilities you need for easy, effective communication:

gloCOM desktop app, our flagship product, places all of the communicating features you need on a comprehensive, simple, powerful interface. Available on Windows, Mac OS, Linux, and in major web browsers, gloCOM boasts features like: voice, video, chat, conferencing, file sharing, screen sharing, voicemail, fax, call transfer, virtual dialer, CRM integration, and more.

gloCOM GO harnesses the power of feature-rich communication in a simplified, easy-to-use mobile app. We achieve extreme flexibility and maximum connectivity with features like cross-device sync and GSM callback. Remote, hybrid, and on-the-go users can finally access uninterrupted, seamless communication.

gloCOM Meeting augments internal and customer interactions even further with state-of-the-art video conferencing. Our streamlined meeting solution integrates screen sharing, meeting chat, file sharing, and more to drive productivity and effective communications. Meeting is available for desktop, mobile, and in most major browsers, allowing external participants to join meetings without downloading gloCOM or signing up for any services.

SERVERware supports unmatched availability, stability, and reliability in managing virtualized communication environments. Created specifically for hosting telephony and unified communications, our UC virtualization platform includes several features to support reliability and dependability. Geo-redundancy places server replications in different locations to ensure continuity in the face of small problems or large disasters.

We have built all of our solutions from the ground-up based on over 20 years of industry experience and feedback from our valued partners. Our comprehensive UCaaS solution helps businesses grow and succeed by reducing costs, improving operational efficiencies, and enhancing communications.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## About the vendor

- **Company**: Bicom Systems
- **Location**: London, UK

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Contact Bicom Systems for pricing details
- **Target Audience**: 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile)
- **Supported Languages**: English, French, Italian, Spanish
- **Available Countries**: Canada, France, Italy, South Africa, Spain, United Kingdom, United States

## Features

- Automated Routing
- Automatic Call Distribution
- CRM
- Call Centre Management
- Call Conferencing
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Chat/Messaging
- Computer Telephony Integration
- Conferencing
- Contact Management
- Email Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [VoIP Software](https://www.softwareadvice.ie/directory/4508/voip/software)

## Related Categories

- [VoIP Software](https://www.softwareadvice.ie/directory/4508/voip/software)
- [Telephony Software](https://www.softwareadvice.ie/directory/1710/computer-telephony-integration/software)
- [Cloud PBX Software](https://www.softwareadvice.ie/directory/4757/cloud-pbx-software/software)
- [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software)
- [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software)

## Alternatives

1. [Bitrix24](https://www.softwareadvice.ie/software/128326/bitrix24) — 4.2/5 (990 reviews)
2. [Ringover](https://www.softwareadvice.ie/software/120988/ringover) — 4.7/5 (871 reviews)
3. [DialedIn CCaaS](https://www.softwareadvice.ie/software/20027/chasedata) — 4.8/5 (324 reviews)
4. [3CX](https://www.softwareadvice.ie/software/4936/3cx-phone-system) — 4.4/5 (465 reviews)
5. [RingCX](https://www.softwareadvice.ie/software/24307/ringcentral-contact) — 4.2/5 (255 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/298836/pbxware)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/call-center/pbxware-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/298836/pbxware> |
| en-GB | <https://www.softwareadvice.co.uk/software/298836/pbxware> |
| en-IE | <https://www.softwareadvice.ie/software/298836/pbxware> |
| en-NZ | <https://www.softwareadvice.co.nz/software/298836/pbxware> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SoftwareAdvice Ireland","address":{"@type":"PostalAddress","addressLocality":"Dublin","addressRegion":"D","postalCode":"D02 NP94","streetAddress":"2 Park Place, 3rd Floor, Hatch St Dublin, D02 NP94 Ireland"},"description":"We've helped more than 500000 buyers to find the right software.","email":"info@softwareadvice.ie","url":"https://www.softwareadvice.ie/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@type":"Organization","@id":"https://www.softwareadvice.ie/#organization","parentOrganization":"G2.com, Inc.","sameAs":[]},{"name":"PBXware","description":"Our comprehensive Unified Communications and Collaboration suite, the Bicom Platform, contains everything that telecom service providers need to start, run, and grow a business. Our all-in-one platform is made up of several natively-integrating products and editions:\n\nPBXware: Our PBX platform is a powerhouse with a simple, intuitive interface. Packed with the most popular and innovative features, PBXware is flexible, scalable, and cost-effective. Based on partner and market needs, we developed four different editions of PBXware: \n\nMulti-Tenant PBX is the secret to simplified, enhanced management of multiple customers and users. By utilizing a single installation with true multi-tenant architecture, administrators can save time and money, increasing productivity and efficiency. MT features include intelligent call routing, efficient call queuing with ERG (Enhanced Ring Groups), Least Cost Routing (LCR), voicemail management, conferencing calling, presence management, CRM integration, and more.\n\nContact Center PBX was designed with a focus on improving the customer experience, streamlining workflows, and enabling extreme productivity. Equipped with Omnichannel, WhatsApp and Facebook Messenger integration, and other collaboration features, our CCaaS platform is the key to positive communication for busy contact centers. Advanced reporting and analytics drives better decision-making and planning.\n\nBusiness PBX is the perfect solution to power busy office and corporate settings with unique features like hot desking, custom development, and multiple deployment options.\n\nService Provider PBX takes multi-tenant management one step further with additional administrative features like Single Sign-On (SSO), automated trunk setup, and advanced search capabilities.\n\ngloCOM: Our trio of Unified Communications &amp; Collaboration apps have all of the features and flexibilities you need for easy, effective communication:\n\ngloCOM desktop app, our flagship product, places all of the communicating features you need on a comprehensive, simple, powerful interface. Available on Windows, Mac OS, Linux, and in major web browsers, gloCOM boasts features like: voice, video, chat, conferencing, file sharing, screen sharing, voicemail, fax, call transfer, virtual dialer, CRM integration, and more.\n\ngloCOM GO harnesses the power of feature-rich communication in a simplified, easy-to-use mobile app. We achieve extreme flexibility and maximum connectivity with features like cross-device sync and GSM callback. Remote, hybrid, and on-the-go users can finally access uninterrupted, seamless communication.\n\ngloCOM Meeting augments internal and customer interactions even further with state-of-the-art video conferencing. Our streamlined meeting solution integrates screen sharing, meeting chat, file sharing, and more to drive productivity and effective communications. Meeting is available for desktop, mobile, and in most major browsers, allowing external participants to join meetings without downloading gloCOM or signing up for any services.\n\nSERVERware supports unmatched availability, stability, and reliability in managing virtualized communication environments. Created specifically for hosting telephony and unified communications, our UC virtualization platform includes several features to support reliability and dependability. Geo-redundancy places server replications in different locations to ensure continuity in the face of small problems or large disasters.\n\nWe have built all of our solutions from the ground-up based on over 20 years of industry experience and feedback from our valued partners. Our comprehensive UCaaS solution helps businesses grow and succeed by reducing costs, improving operational efficiencies, and enhancing communications.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f84c0844-76ee-47e4-8a92-6f5c3eb58bf8.png","url":"https://www.softwareadvice.ie/software/298836/pbxware","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/298836/pbxware#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"VoIP Software","position":2,"item":"/directory/4508/voip/software","@type":"ListItem"},{"name":"PBXware","position":3,"item":"/software/298836/pbxware","@type":"ListItem"}],"@id":"https://www.softwareadvice.ie/software/298836/pbxware#breadcrumblist"}]}
</script>