--- description: Review of Missive Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Missive | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [Missive](/software/299830/missive) # Missive Canonical: https://www.softwareadvice.ie/software/299830/missive Page: 1 / 9\ Next: [Next page](https://www.softwareadvice.ie/software/299830/missive?page=2) > Missive is a collaborative email client for teams that share responsibility for the same inboxes: support@, sales@, tenants@, and the client-facing addresses more than one person has to answer. It fits teams of roughly 5 to 60 people, and shows up most often in property management, maintenance and field services, accounting and tax practices, law firms, logistics, e-commerce, and construction. The problem it solves sounds the same everywhere. One inbox, several people, and no way to tell who has what. Teams cope by reading every message to work out which ones are theirs. One operations lead described colour-coding every email in the shared inbox by teammate, yellow for one person, red for another, until it stopped being maintainable. It works until volume rises, and then things get missed. Usually the team doesn't catch it first. The client does, by writing again to ask why nobody has replied. Missive fixes that by making ownership visible. Assign a conversation and everyone can see who has it. Comment inside the thread to ask a teammate something without forwarding the email or moving the discussion to Slack, which is the feature distributed teams tend to name first. Draft a reply together in real time. Build rules that route messages to the right person automatically, usually by client domain. Your email stays in Gmail, Outlook, or any IMAP provider, so nobody migrates mailboxes or shares a password. There's also a built-in AI assistant that searches your inbox, checks your calendar, looks up contacts, and drafts replies in your voice, plus connections to Notion, Linear, Attio, HubSpot, and Stripe for pulling client context into the thread. Beyond email, Missive handles SMS, WhatsApp, Instagram, Messenger, and live chat. Worth knowing before you shortlist. Missive is a shared inbox, not a ticketing system. No ticket numbers, no SLA timers, no escalation tiers, no customer knowledge base. Teams who have tried running client email out of a help desk usually describe the same mismatch, and the honest answer from those vendors is that they are a ticketing platform, not an email platform. Missive is the other choice. Reporting is deliberately light: you get reply times and volume, not deep analytics. Missive is SOC 2 Type II and GDPR compliant. Support comes by chat and email from the team that builds the product, with a full help center, live onboarding sessions, and a directory of certified partners. Used by 6,000+ businesses daily. > > Verdict: Rated **4.9/5** by 184 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 184 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Missive - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$14.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Priced per user per month. AI is bring your own key, no mark up needed. - $14/user/month - $18/user/month - $26/user/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - @mentions - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Activity/News Feed - Alerts/Escalation - Alerts/Notifications - Autoresponders - Brainstorming - Business Process Automation - CRM - Calendar Management - Calendar Sync - Calendar/Reminder System - Canned Responses - Chat/Messaging - Collaboration Tools - Commenting/Notes - Communication Management ## Integrations (22 total) - Aircall - Asana - ChargeDesk - ChatGPT - Claude - ClickUp - Close - Daylite for Mac - Dialpad - Dropbox - FullContact - Gemini - Google Drive - HubSpot CRM - Make ... and 7 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Chat ## Category - [Complaint Management Software](https://www.softwareadvice.ie/directory/499/complaint-management/software) ## Related Categories - [Complaint Management Software](https://www.softwareadvice.ie/directory/499/complaint-management/software) - [Collaboration Software](https://www.softwareadvice.ie/directory/4138/collaboration/software) - [Workflow Management Software](https://www.softwareadvice.ie/directory/4272/workflow/software) - [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software) - [Unified Communications Software](https://www.softwareadvice.ie/directory/1556/ucaas/software) ## Alternatives 1. 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Currently, we need to manually update payment systems after email communications. > > We have been using Missive for our combined AP and AR operations for nearly eight months. It has significantly improved organization compared to our previous setup, which relied on multiple individual email accounts and forwarded messages. ----- ### "Reliable and Efficient Workflow with Missive" — 5.0/5 > **Amit** | *22 April 2026* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: Ability to double-check with experienced team members before sending has been extremely valuable—particularly when handling complex billing disputes or unusual payment scenarios. Additionally, the ready-made response templates we have developed are highly effective, especially when managing repetitive payment confirmation requests throughout the day. > > **Cons**: Some of our vendor invoices come through as PDFs that don't display correctly in the preview pane, which means I end up downloading them anyway. It's a minor inconvenience but happens often enough to be noticeable. > > I have been using Missive for the past five years, and my experience has been very positive. It allows me to manage client communications and internal team communications in one centralized platform. I do not see a need to switch to any other software, as it provides everything I require. ----- ### "Missive Review" — 3.0/5 > **Laura** | *23 October 2019* | Real Estate | Recommendation rating: 7.0/10 > > **Pros**: My favourite part of missive was that we were able to integrate other programs and platforms into our Missive. Giving us more abilities than if we were just using one program. > > **Cons**: Because of the fact that we were integrate other platforms into our Missive use we would sometimes run into troubles if one platform upgraded and the functionality stopped between the two. > > A great resource when working with many different types of email platforms and communication platforms. ----- ### "One platform for both sides of the ledger" — 5.0/5 > **Sakshi** | *10 June 2026* | Translation & Localisation | Recommendation rating: 10.0/10 > > **Pros**: Managing AP and AR simultaneously means constantly shifting gears between two very different workflows. Having separate inboxes for each function while staying in a single platform is what makes it workable - the old setup required jumping between accounts constantly, and this just doesn't. > > **Cons**: The ERP integration needs work. Right now we're still manually moving payment information between Missive and our accounting system after conversations close out, which defeats some of the efficiency gains elsewhere. > > Nearly eight months handling both payables and receivables out of the same platform, and the before-and-after is stark. Everything used to live in personal email accounts connected by endless forwarding chains - not really a system, just organized chaos. Having actual structure around how payments flow in and out has made the whole department run more smoothly. ----- ### "Streamlined our chaotic inbox situation" — 5.0/5 > **PRABHA** | *23 March 2026* | Management Consulting | Recommendation rating: 10.0/10 > > **Pros**: The ability to have multiple inboxes (support, billing, general inquiries) all in one place is exactly what we needed. The @mentions in internal comments make it super easy to loop in the right person without forwarding emails back and forth. > > **Cons**: I'd love it if there were more pre-built templates for common responses - you can create your own, but having some starter ones would've helped initially. > > Honestly don't know how we managed before Missive. Our old system was just a nightmare of forwarded emails and CC chains. Now everything's centralized and everyone knows what's happening. The transparency alone has probably saved us hours each week. Setup was straightforward and support was helpful when we had questions. I am very happy with this choice. ----- Page: 1 / 9\ Next: [Next page](https://www.softwareadvice.ie/software/299830/missive?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/299830/missive) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data