AutoShop

18 Year customer

We have used Winworks Autoshop for 18+ years and have been very happy with the program. Creating work orders and estimates are very easy. It pulls info from Alldata and other labor guides for estimates that saves so much time not having to open and close multiple programs to transfer data manually. The work orders are very easy to read and understand for the customer. When a customer needs repair history or complains that their car is too expensive to maintain you can print them reports on exactly how much they spent year to year. We have found that is very helpful for them and us to sell future work. We are a worldpac speed dial customer as well and it makes it easy to keep inventory needs up to date.
Creating standard tasks for the most common jobs we perform makes estimates and billing for those jobs as easy as clicking the mouse button several times. Then print.
When we have had issues which are rare customer support has been helpful and takes care of the issue quickly.
This is a very easy program to use and we highly recommend using it, We have used it for at least 18 years and cannot work without it.

Winworks Rocks!

Recently relocated to a new shop and had to get workstations set up on new computers and existing as well as printer functionality. [SENSITIVE CONTENT HIDDEN] was there with me the entire time to make it happen and was very patient with me while getting transitioned to the new location. He got a new workstation up and going in no time as well as corrected a few changes we wanted with the new location i.e address, networks.
Give this guy a raise! If I have any questions or concerns in the future i have no doubt in my mind [SENSITIVE CONTENT HIDDEN] will be there to help. Thanks again!

Billing

Excellent Support!

Our shop has been using this software for almost two years and we had some technical questions, as well as pricing and feature questions. After looking online and looking throughout the program, I decided to finally call (usually not one to do this). I called the support and Kathy asked what type of questions I had. Once I told her, she said someone will call back. ONE minute later, I get a call from Steve. I described my technical questions and he knew right away how to fix it. He remotely accessed our software and showed me what to do. Super quick. Then, I asked about pricing and features, and he knew right away. Very straightforward and knowledgeable. I feel like great customer service and support is hard to come by but this was not the case here. I'm definitely a happy customer!

How we like Winworks

Great company after so many year working with them we have become friends with some of the employees
Please continue to do the job your doing

Great Software with exccelant assistance

I was trying to switch from 1 computer to a new one. I was at a complete loss. CSR was outstanding with his Customer Service. He spoke to me in a way I could understand. I will continue to use Winworks as long as I own my shop..

Great software, easy to learn even without reading all the directions.

I actually had my friend in North Carolina buy your software because of how great it is. He loves it n so do I. The benefit is not having a monthly payment for other software and the overall simplicity of the program to teach to others for use. It's great bang for your buck.

TOO GOOD TO BE TRUE? IT NOT, IT IS THE BEST SOFTWARE

EVERYTHING, THE PEOPLE, THE SUPPORT, THEIR RESPONSE TIME, AND SPECIALLY THEIR ATTITUDE, i HAVE BEEN IN THIS BUSINESS FOR OVER 40 YEARS AND I CONSIDER US AS ONE OF THE BEST, AND VERY PRO CUSTOMER SHOP, I CAN TELL YOU I DID NOT THINK OTHER BUSINESS DO BUSINESS AS I DO BUT I FOUND MY MATCH.

jwl auto

MotorShop Director the BEST

Everything has been great! Tech Support always calls you back and are great to work with. Love how they take over computer to solve problem and its always solved quickly. Great product... going to miss it as we have been bought out!

Great Management Software

We have now been using Winworks for 5 years after already trying Alldata's management software. We looked at Mitchell but wasn't impressed. The thought of having to pay someone monthly for something that is not mine is not appealing. That is why I do not lease cars. But to each their own. We looked at RO Writer but the upfront expense was just too much. Besides a few bells & whistles Winworks is just as great. You will not be disappointed.

Technical Difficulties

So long story short, my all in one office computer decided last week it was time to quit. after being in a panic I removed the hard drive from that unit and called WinWorks tech support. within a matter of minutes, the tech support help desk got me up and running again on my laptop which was a great temporary workaround. Today the representative from tech support helped me get WinWorks software up and running on my new office computer, Best tech service around as far as I'm concerned.

Would not recommend

Outstanding Support. Never Have a problem getting a hold of them when needed.

Great team to work with. Excellent support.

We have been using Winworks for over 20 years, George has always taken care of us!

Very helpful tech--happy to teach me changes.

Stoney Creek Automotive

Have been running with Winworks for about 8 years. Checked out many different programs before settling on Winworks software. I have never regretted the choice. They have been very helpful and have kept us running in short order when ever a problem has arisen.

Very good user friendly product

WINWORKS AUTOSHOP 13 PLUS YEARS

I HAVE BEEN USING WINWORKS IN MY REPAIR SHOP IN ALPHARETTA GA FOR MORE THAN 13 YEARS . THE SOFT WARE IS SO EASY THAT WE GO YEARS WITH OUT ANY NEED FOR THE TECK SUPPORT BUT WHEN WE DO NEED THEN THEY ALWAYS DO A GOOD AND QUICK JOB.
LAST YEAR WE OPENED A SECOND SHOP IN ATHENS GA AND WE SET THAT SHOP UP WITH WINWORKS

Best Autoshop software for beginners

The software is good . It functions fully well and has numerous features.

great support

great software

Excellent Customer Service!

When it comes to customer service, Winworks understands. When you get on the phone, the technician are with you 100% and always go the extra mile.

Simply the best there is

Love winworks after demoing several auto management programs we decided to use winworks and have been using them for the last 18 months and we are satisfied.

Our tech was able to find a nagging problem with my computer unrelated to the software.

love the customer support

I can't say enough about the technical support team. They are very friendly. They are there to help

My experience tha i had

I was great that im with this business i learn how to grow my business here very great service highly recommended for everyone.

Autoshop Review

Earliest grammar correct tools

Excellent

automotive review

really good allot of stuff went bad.was shown the right way

Reliable app

Autoshop Software is a great first POS software.

We used this software for the first 10 years or so of business operations and felt we finally outgrew it as we switched growth directions. There are multiple options for this software now that include local, or cloud based and there have been more updates.
I still would recommend this software to any small shop based on my previous usage.

Works great until a Windows update

Used to Be Excellent Software

Every benefit AutoShop has in running a shop is negated by its sheer lack of reliability. The programming for this software is terrible and inept. DO NOT even consider buying this until they take concrete steps to fix the buggy and unstable underlying programming. I wasted thousands of dollars purchasing it with the intention that I could use it for many years in the future; I got 4 years out of it instead. Now, I get penalized for calling tech support to fix THEIR incompetence.

Go Steve! As a mechanic who decided to be an owner Winworks AutoShop has been a lifesaver.

Offers me the ability to manage every aspect of my shop. Gives me the ability to view reports on labor, accounting, and inventory with the stroke of a key. Really happy with this product. Over the top tech support.

Believe it or not, requesting a REFUND on this.

This will be the last time Autoshop harms my business by putting a sudden mid-job stop to customer service. Customers that expect a professional and itemized layout of the work done at this shop are instead leaving with nothing but handwritten paper receipts, due to the disastrously whimsical nature of the Winworks software, which I can only imagine was written by incompetent programmers who do not even bother to release updates to fix their glaring mistakes.

The response I keep getting from customer service, who I now have to call at least twice a month, and more frequently now than ever, is that "no software is perfect." Well, for a program that costs , earned by sweating under rusted cars day after day, a program damn well better be perfect.

1. Connection to Carfax, so that a simple VIN will pull up car info
2. Work order formatting smart enough to not allow greeting messages or disclaimers to overlap with other writing
3. Estimates that will not cut off the business name at the top when printed, unless explicitly saved as a pdf and then printed
4. Not having sudden fits of "YOUR LICENSE NOT DETECTED" that will not allow any user to even open the program on another computer
5. Not having technical support that contacts Alldata to create an administrative Alldata username and password under a customer's Alldata account without customer consent or even knowledge, then fails to even try to use that account to serve its actual purpose, which was to link Alldata estimates to Winworks Autoshop to make customer's life that much easier
6. Connection to other commonly used parts shops that allow user to add/order a part through Winworks Autoshop, without having to painstakingly input every part detail every time a work order comes in.

These very basic software requirements, which any other program ACTUALLY has, and does not just advertise, which were promised to my shop when we used the demo, have never been met. This is wreaking havoc in my shop, and have led me to come to the conclusion that I do not need, much less want, Winworks Autoshop in my business. I would frankly like nothing more to do with it.

Thus, I am requesting a full refund of $$$$ for the software. I believe I am more than entitled to a full refund, after all my customers and I have been through thanks to Winworks.

Winworks Autoshop

Very poor. We are a heavy duty shop and had done some homework before purchasing. There wasn't any alternative programs at the time. We were told that the program had been used by heavy duty shops and that we would have no issues. The program may work incredibly well for an automotive shop, as that is what it is based on. At the end dealing with tech support/programming was a nightmare.

We LOVE Rep!

I have worked on a few different types of systems in the past from 'home grown' to 'out of the box', not automotive specifically, but this system needs some work. It needs to be a bit more user friendly for all the reasons I mentioned in the Cons. I think it has potential, but unless you are constantly upgrading and working to improve it, it will get stagnant and will no longer be viable.

Excellent product and support always!

Tech Support makes the decision to buy this automotive software an no brainer.

I have been in the automotive repair business almost 40 years. This program has continued to grow and be adaptable throughout the many years I have used it.
I have tried many other companies from big to small and Winworks is the best fit for me and my shop. My employees easily learn and use the program faster and more effectively than I do, which makes me happy.
Consider Winworks as a top choice when shopping for shop software.

Best customer support

One of the most powerful tools with any shop software is the ability to build kits or canned jobs to save yourself time on the next job.

Exceptional Customer Service

Had to place a service call this afternoon after freaking out over a incorrect end of day processing. From the moment the rep answered the phone he assured me he could "fix" my problem and put me at ease. He was so understanding, patient and helpful - he went above and beyond what we needed.
It is soooo refreshing to experience old-school customer service - where the person actually performs their job above and beyond what's expected. If possible - I'll definitely be requesting the rep next time I need assistance.

Worth It!

Inventory issues have been resolved with this program.

Winworks Tech Support is the BEST!

The customer representative has been great for me personally and Fifth Gear. Winworks provides us with excellent data and tools for providing our customers with top-level service and reaching our full potential in sales, and one of the representatives has been the best in making sure we are getting the most out of the product and helps us quickly and professionally when we stumble. We couldn't ask for a better partner.

REVIEW

EASE OF USE- TECH SUPPORT IS GREAT AS WELL. TEAM MEMBERS IN TECH SUPPORT IS VERY KNOWLEDGEABLE AND ADDRESSES MY COMPLAINTS IMMEDIATELY. HE IS VERY PROFESSIONAL, FAST, AND GREAT AT COMMUNICATING.

Awesome!

Very helpful with reporting and pricing!

EXCELLENT SERVICE!!!!!!!!! A++

EXCELLENT CUSTOMER SERVICE. USER FOR MORE THAN 15 YEARS!!!!!!!!!

Terrific

Winworks Tech Support was GREAT! He handled my questions both quickly and professionally.

Winworks Works Great!!

We have used Winworks software since 1999 and are very happy with the product

Records are kept easily and information is very easy to retrieve when needed. Customer information is stored and easy to back up