AutoFluent

Pros

when it works, it's great. but never work properly since day one. the Total amount of dollar never worked.

Cons

Canadian tax is never correct, paid for support and problems never solved. contact support never answer calls, online chat takes over an hour to connect to a person, and if you are away for couple minutes, they disconnect you. in other word you can never fix an issue. even you paid for support they never fix the problem and next time when support expires you will NEED to pay again!!! But not fixed!!!! Garbage company!

Pros

Customer Service is so easy, quick and thorough with Autofluent. They make it simple to contact someone, I always get a prompt response, and I never have to repeat the issue like I do with other companies who transfer you through to 9 different support techs. Any time we've run into a glitch (which has been minimal), tech support is quick to respond and get it handled and then follow up and make sure that we are still happy. They have taken small suggestions and implemented small changes where it would make life easier, but still hold true to their software and it's consistency, not making unnecessary changes constantly. They always have a suggestion for fixing issues and are always incredibly helpful. I would highly recommend this program. In the three years we have been running Autofluent, it has greatly increased our ability to track parts, cores, sales, tech hours, etc. We feel like we have invested in a quality program.

Cons

The WO screens are very involved. There are a lot of items that can be clicked or changed or modified and when training someone, it makes it difficult to train and trust that they won't change something they shouldn't. However, with the ability to track and report so many items, it's is often that this mistakes can be caught and fixed.

Alternatives Considered

Reasons for Choosing AutoFluent

Reasons for Switching to AutoFluent

Pros

All the features are nice and good highly recommended you can see there that this is easy to navigate

Cons

There is no missing for me it's all goods and i will recommend this because it was very helpful and nice

Pros

Auto fluent is a great website to operate my business. I would recommend this to every friends and family as I know of.

Cons

I like how it is easy to operate and very functional to help my customers and clients to build up the business

Pros

It ease of use, super easy and fast intereface is a win, would highly recommend to any Automotive business, Customer support freiendly and effcient.

Cons

None to report at this stage.

Pros

The functionality and performance of this is exceptional, my inventory has never been more fluent than it is now.

Cons

i am 100% happy with it i have no complaints at all

Pros

Thoroughness. Everything has a reason and a path in which to analyze.

Cons

So far I LOVE this software for my business in every way i use it.

Pros

It is rare that I run into employees of a business that literally LOVE what they do. I can hear the passion in the voice of all 3 support technicians, (Troy, Chris and Shawn). I expressed this to all three of them as well as George Sein. I was so impressed with their character & the tonality of the calls (on a consistent basis mind you) that I asked about the process that was put into place that allowed for such good human beings to be in a work place. The support side of this business can be quite challenging and I received not 1 sign of frustration from either of the 4 (four) people that I mentioned earlier. It is with great pleasure to speak to them as I feel that I developed a friendship with all 4 of them already. This is a great feeling to have with a company as it establishes an undying loyalty to the establishment. Please continue the excellent work ethic & service that is exuded by your employees.

I am not easily impressed but I must say that I was greatly impressed.

Cons

If I had to say that there were any cons, I would say that your establishment closes too early. LOL. I only say this because I experienced a few selfish moments when I wanted the software readily available. (I had a strong egoistic & selfish moment there). In speaking with Chris, we found a couple of areas that could use some additions to the work order as the product is already near perfect. Another part of this establishment that is extremely impressive. Especially the cost when compared to R.O. Writer's $15,000 package deal (are they insane?)

I was so impressed that I have to add more pros than cons in this section even though this is the con portion of the evaluation. I referred 4 more people to obtain this software as it is (as I stated earlier) near perfect. Plus, you cannot beat the price. It's very affordable.

I mean this sincerely, please keep up the EXCELLENT WORK as well as the software improvements. I can go on & on, but I think you can see my perspective.

Pros

Helps us keep track of inventory in the shop so we know what we have and what we need to order

Cons

I don't really like the UI of the employee and customer management side so we use a different software for that aspect.

Pros

It is a functional piece of software and it pretty easy to learn

Cons

It looks like something that your neighbor's son would create in Access. If this is your only option, it'll work fine. Given that there are a million other options out there, you really should look elsewhere.

Pros

It is very easy to navigate and easy to use. It is a breeze to teach new employees how to navigate the system, we love it!

Cons

The system is not designed for the heavy truck market, but we have been able to make it work for us. It would be great

Pros

Customer support and the ability to get help

Cons

Getting use to it after years of different software

Pros

The best program so far that I've had that had everything I needed to use for my business. Also had a few extra things that I've never had before and now that I'm using it I can't do without it.

Cons

If anything I guess I'd say I wish they'd make you go through a tutorial at the beginning for stubborn people like me that tries to do it there self

Pros

I LIKE THE ABILITY TO BE ABLE TO HAVE 5 DIFFERENT WINDOWS UP AT ONE TIME EG SALES - INVENTORY - CUSTOMERS - VENDORS - & REPORTS. THEN FROM THERE YOU CAN ACCESS ANY NUMBER OF CATEGORIES FOR EACH ONE. AS WITH SOME PROGRAMS YOU HAVE TO CLOSE THE WINDOW - ACCESS THE INFO - & THEN GO BACK TO WHERE YOU WHERE.

Cons

MOST OF US TECHS & SERVICE WRITERS ARE ALWAYS IN A HURRY & DON'T GIVE YOURSELF A CHANGE TO REALLY LEARN THE PROGRAM SO THAT YOU CAN GET THE FULL BENEFIT OF THE SOFTWARE THAT WILL REALLY HELP YOUR BUSINESS IN THE END.

Pros

The Customer Data Base is the most useful thing for me so far. It's really the only feature I know how to use proficiently

Cons

I still can't figure out what else it does or how to send out emails for services that are pre set....or do projections for coming years ect

Pros

At C&R Tire, we have 2 retail service centers that do tires and complete automotive service, plus a local wholesale division with 4 delivery vans. We went live with TABs on November 1, 2010 at the begining of our busiest 2 months. TABS is so intuitive, we were operating more efficiently with TABs within 2 weeks than we were after 2 years on our previous software. Four months in were were using enhanced intergrated features like Wholesale Web Ordering, Carquest, Wenchhead, Alldata, Customer Link. OEConnections and Recommended Services. TABs has also been very receptive to my suggestions on how to make their system even better. I looked at about 10 POS packages before chosing TABSand TABs is hands down the most comprehensive and efficient. Oh, and the price is pretty good too.

Cons

I haven't found any yet.

Pros

Ease of use, Integration with other apps and programs, reporting is great and inventory control is great.

Cons

Nothing disliked about this company, Any issues we do have, support will correct or make changes to system to eliminate out issues.

Pros

easy for anyone to use easy to set up support all ways helps me when i need help

Cons

carfax / vin decoder needs vin decoder not tided to carfax

Pros

The customer service that Troy and Sean provide is exceptional and I couldn't be happier!

Cons

The only true frustration I have with the program is when I need to look at several Work Orders (looking for a vender on a part purchased, etc.) the system will take me back to the home page (and not stay on that customer's history) unless I use preview. If I use preview I can't view the vendor or list pricing. I would love it if the programers could make a "Done" button that would stay on the customer until I was "Done" with that customer. =)

Pros

Tons of features that help me watch my bottom line. I also like the invoice format and ability to integrate other systems such as credit card processing, ALLDATA, etc. Supports is awesome, if I have a question there is always someone available to assist me.

Cons

Tutorials don't cover all the features that are in the software. Some features are not inuitive but again support is great and usually solves my questions.

Pros

the staff at auto biz is extrimly friendly & the fact that when i have a problem they can go on line , & solve the problem while i am whaching it live on my screen is very important

Cons

my sofware before auto biz was a dos base program & the fact that every time i have to change screen for diffrent neeeds , seems to be somthing i have to get used to

Pros

This program is very easy to learn and use. If your looking for a system that does almost anything from managing sales & customers, keeping inventory and also online inventory if your a wholesaler then this is is your system.

Cons

Honestly we have had this system for over 4 years and I haven't found any cons yet.

Pros

Very fast install with good online intro to using the software. Was up and running in one session and using the program the next day. Extensive features make this a very flexible system to use.

Cons

A written users guide would help to explain what features should be used when and the best way to utilize the many reports that this program can produce.

Pros

Extremely user friendly, would recommend this program to any shop, large or small. The Tech support is like none I have ever experienced. Their support people are not in some foreign country, where you need an interpreter to communicate. The support is second to none.

Cons

Initial layout of cash

Pros

The software was easy to learn. I jumped right in and had very little direction beforehand. It is easy to maneuver. Trust me when I say there is no better software out there. Not for us. We are a semi-tractor & trailer repair shop and without the software we would be lost.

Cons

I honestly cannot think of anything that I disliked about this software. I know that sounds absurd but it's true!

Pros

Great product just like anything you will have to learn how to use it but it's worth the time invested.

It's a very reliable software and always works, we like how the Carfax function works and auto populates the Vin and all of the vehicles information this function is very helpful. The work order screen is very friendly allows you to do multiple functions without having to switch screens.

We like the email and text function for easy communication with our customers. We also enjoy the one click service packages that really save time when writing your work orders. The reporting side of the software is very good and they continue to add new reports overtime.

We research many different POS systems and by far for the price we felt Autofluent offered the best value for the price.

We also appreciate the high level of customer support whenever we have a question.

Cons

If there was anything it would be that the system setting tabs in the set up menu area are not expandable at least on our end. Hopefully thats not an issue on our end? Other than that not much to complain about with the software.

Pros

I enjoy the ease of which to use the product. It has been very helpful. There is a lot of information to use on this software that helps make it manageable for the employee and the customer to understand.

Cons

It is helpful to have staff like [SENSITIVE CONTENT HIDDEN] that take the time to help us understand parts of the product that we have been using. There is a lot of information in this software that we have barely touched yet. Thank you [SENSITIVE CONTENT HIDDEN] and any others that have gone out of their way to help us understand better how to use the software. It is greatly appreciated.

Pros

System has helped us manage our shop so much. We're finally navigating our business correctly and are able to track every penny with each invoice. Customer support is like my right hand, I call anytime for questions or help and they're always going the extra mile. System is simple, yet detailed, and LITERALLY the best investment you'll ever make. I don't give credit unless its earned, but they have earned it.. and then some.

Pros

Once I figured out how to utilize this software, I fell in love. It keeps track of our inventory and makes invoicing a snap! The add on tire module is great for easily registering DOT numbers and has the ability to show the specs on the individual tires. The support team is extra wonderful. They are prompt in getting to me and answering any and all questions I have had thoroughly. I never feel that I am a burden or that any question is "dumb".

Cons

I can't think of any cons except maybe from the beginning. My brain was fighting me on learning the software, but I found that if I learned small chunks of it at a time, it was much more accepting of the new information :)

Pros

Easy to use, they have packages set up and if you copy them it makes the world easier to live in!!! It has everything you need from a big 8 bay shop to the two bay garage. It is actually fun to tinker with, you have the question button on every screen in case you need help, They are right there when you need help with the control desk connection or a simple phone call away.They also have the live chat in an instant. Every thing is pretty self explanatory and works flawlessly with Quick Books, they also have a tire sizer that is the best thing since sliced bread for changing tire size, works great with mitchell and all data!!!! Much better than the other software that we started with it took us two weeks and it is the best decision we EVER MADE!!!!!!!!!!

Cons

Haven't found one yet but it's only been 5 months, but don't think we will run into one. The only thing ( and I have been told they are working on this one) is the online all data that we are running ( can't really afford the full disk version) is not working yet, we will soon be in the red enough to get that service from all data. The vehicle look up with the vin and plate is the Bomb with vehicle information.

Pros

Love on line chat!!!!! best thing out there. Software is easy to use and to teach to new people.
The variety of reports are very helpful to bookkeeping. Entering parts into the system is simple. Tracking is a huge asset to us with inventory and mechanic hours, sales, discounts and aging customers. this system is very user friendly.

Cons

When running reports it would be nice if you didnt have to start over to modify the customer name. It would be nice if it would total the open work order amounts at the bottom or if you could run a report of open work orders at month end.

Pros

VERY EASY TO USE. ANY ISSUES, CUSTOMER SERVICE IS RIGHT THERE AT YOUR FINGER TIPS READY TO HELP.

Cons

CAN'T THINK OF ANY REASONS NOT TO LIKE. WHEN I THINK OF ONE, I WILL LET YOU KNOW.

Pros

2 things I like most 1/ u can pay off the software not lease month by month. 2/ if u need the support they provided the best service my example I send them email at nite at 10.00pm . next morning 7:00 am I got call ready to solve my issue.

Cons

i don`t know yet. so far the software support what i need .

Pros

How it is updated into QuickBooks daily.

Cons

Part of my job is checking all the work orders. Is there a way you can look up work order numbers faster. Once you have a work order open if you could type the next work order number on the open screen and it would direct you to that next open work order.

Pros

The software works and support is phenominal!

Cons

There really is nothing that I liked the least. It works

Pros

Data Transfer offered.

Email Estimates, invoices, marketing.
The VIKI keyless interface.
All of the features of the higher priced systems, at a lower price point.
Net-workable.
World pac, napa, nextparts, Alldata interfaces.
Integrated Credit card payment systems.
Easy to learn
Great Support Staff.
Web Back up.
Right click functionality
Ease of canned job or Package creation.
Very customizable
Easy to Read invoices.
User generated inspection sheets
Clean estimating system
Customer Decline and Authorize Features, with reminder emails on the fly!

Cons

Not as many Icons / buttons as some of the other systems.

Pros

Able to pull reports quickly and monitor gross profit all the time.

Cons

Cannot email inspection to client. Cannot add photos to inspection.

Pros

I like most about autofluent how the are extremely detailed when it comes to an invoice/work order. I can find any specific info on any specific person and or date.

Cons

The least thing I like about autofluent is that Its not easy finding out where I bought part from when I open a closed invoice. I have to go through 3 menus in order to find out which vendor I purchased the outside part from.

Pros

IT EASY TO USE

Pros

Very useful for automotive work, inventory is very detailed, can invoice easily. Can hide labour or inventory on workorders.

Cons

Packages don't work well, unable to inventory them.

Pros

The best parts are the amount of things this software can do! I am able to track my profits and hours down to the penny. This system is so great once you learn it.

Cons

The only thing I noticed is it takes a while to learn the system but with the amazing support team, I was able to learn all the ins and outs of the system.

Pros

in pricing, I love being able to create an invoicing package with all the usual components of a job. Really helps to make sure we don't forget to bill for any items.

Cons

Would like better way to keep notes on individual customers. Right now it keeps a running log, I would prefer to have sections to I can sort better.

Pros

I appreciate the fast helpful staff with the on line chat or auto log in to our computer. I like the reports that I can print. They are easy to read and a variety to pick from. I find the program easy to teach to the new employees and user friendly to find invoices, work orders and payments. This system is easy to modify our needs with ratios, % and discounts. I really like it.

Cons

We have a few issue with it logging us out when we are in the middle of the day. I don't like that I have to go to the main screen each time I need to change a customer name in a report to print.

Pros

EASY TO USE.
VERY DIVERSE.
IF YOU HAVE TO CALL SUPPORT, THE TEAM IS VERY KNOWLEDGEABLE AND FRIENDLY.

Cons

DO NOT HAVE ANYTHING NEGATIVE TO SAY ABOUT AUTOFLUENT.

Pros

They can make changes according to your suggestions or preferences.
It is already heavily adapted for almost any shop environment.

Pros

We have been in the tire business for 9 years now. Over the years, we have tried a few different programs before TABS....all which were to exhausting to use. We purchased TABS because of a extremely high recommendation from another tire store owner(who TABS should hire as their salesman) It was the best thing that has happened to us. Besides being extremely easy to use, their Support staff are the best in the industry. This past week, our computers were attacked by a "worm" virus...and it literally contaminated all of our workstations. Troy and Glen of TABS both stepped up and help resolved the situation by doing a speedy analysis and quick reinstall. Unlike some of the Automotive Software Co out there, I was able to dial their Support number...and get someone on the phone the 1st, 2nd, 3rd, 4th, 5th and 6th time I called. In addition, Glen even picked up the phone late after their closing time to assist me with a full installation after I reformatted the computers.

Cons

No cons. Product is great. Staff is great.

Pros

I like the simplicity of moving between quote and work order. Building invoices and being able to put notes is easy. They system as a whole is intuitive as it is much like my old system that was replaced by this one.

Cons

The search functionality for customers is not well done. You cannot simply put in a keyword like you should be able to. In fact if there is a period in a name (i.e. CA Dept. of Fish & Wildlife) you can't find that name if you don't put in the period. That make me crazy!