MaxxTraxx

Pros

Using maxxtraxx pro, as increased the dynamics of job done in the auto shop when it comes to do with timeliness, accuracy and the employers working diligently. In administrative department, it as been of great importance in the aspect of setting appointments (successfully helped in avoiding clashes of client), the tracking of work in progress as successfully put the technicians on their A game, the inventory and invoice tracking as helped when it comes to cost and quality of parts bought. The technicians also love the integration of the software with AllData app which is what they are familiar with and the account section also love the software. I would strongly recommend this software to anyone and its money well spent.

Cons

There is to much to learn after you feel you have gotten the hang of it, you discover something new, my advise is know the aspect of the software you want and capitalize on it.

Pros

The amount of features and the accounting package.

Cons

I wouldn't be able to pay more for the software because I have to use Bolton to fill in the gaps where the software is lacking. With Bolton, it is about the same price or higher than some of these new softwares that have more features. I might not miss the little details that I think I like with this software if I can get the Bolton features elsewhere.

Pros

We can add our our parts in that we build in house much easier than other programs. Data moved over from our old system well.

Cons

Old school type menus, but the biggest thing is we can not stretch out big jobs over more than one day on the schedule.

Pros

Its very user friendly and easy to navigate.

Cons

Would be nice to have a dashboard to see profits ext and the lau out seems a little out dated.

Pros

It is full of many features. It really is a robust shop management system. Client management, inventory control, etc.... It integrates well with parts vendors online part ordering systems. Many features can be customized based on your preferences.

Cons

The scheduling/appointment system is lacking. We can create appointments, put estimated hours in but we can't schedule based on hours available per technician per day. I feel more attention needs to be put into this feature. We should be able to schedule work to techs from the appointment scheduler. Marketing features are a bit weak. There aren't many marketing features if you wanted to do your marketing in house.

Pros

From Inventory Control To The Ease Of Creating Service Repair Orders, Parts Counter Invoices And Marketing To And Communicating With Customers Through Email, Text And Through The Postal Service MaxxTraxx Has Been A Huge Part Of The Success Of Our Business. Their Support Team Is The Best Of Any Software Company I Have Ever Used. There Truly Isn't One Thing I Can Single Out As What I Like Most. Every Facet Of This Software And The Company That Stands Behind It Is A Package That Works.

Cons

I Have Been A Customer For Over 20 Years And There Has NEVER Been A Single Negative Issue With The Software Or The Company That Stands Behind It.

Pros

Fully integrated software with vendors, merchant services, and quickbooks. Although you don't need to use quickbooks because it is also a complete system and can stand alone without any hiccups. Customer service is amazing.

Cons

I would say training but that is also not fair because I am exception to every rule so I am absolutely sure that training is perfect. I get training from customer service a lot because I push hard at using every feature.

Pros

The whole package is very good. It has a few soft spots, but we can live with that. Updates could be closer together, but when they do come out, they are tried and true, not filled with bugs and work arounds. Customer support is always spot on. The software rarely locks up and comes back up with minor help. Most of the glitches come after Windows does an update and does things like require passwords across your network.

Cons

Texting and dvi input could be better. The next update promises both.

Pros

CUSTOMER SUPPORT, Recently due to a health issue my life partner needed to learn how to use this software on the fly. She was able to get up and running almost immediately due to the intuitive user interface, but also phone support was essential in getting up to speed quickly.

Cons

It is a complex program, it can be difficult to find how to do a specific action, but no matter what you want to do this software has that capability.

Pros

This does just about everything I need to run my shop. The support is AMAZING when you need it. We have used this product for 6 years and the few times a year we need help, the support team are on it!

Cons

It is made for the US market so we have to use other programs to do our accounting and payroll here in Canada.

Pros

easy to use, Tech support very good you can run credit cards threw the system.

Cons

Tracking PM's threw the software and scheduling system does not work corectly needs alot of help, the customer option has so little option driver option has just about no option not sure ehy they even have it in the system nost important thing for a driver there teliphone number and does have have a place for the driver number the report could use some help the digaital report option needs help

Pros

The software has all the tools you need to succesfully run your business A-Z

Cons

I have always been satisfied with the product.

Alternatives Considered

Reasons for Switching to MaxxTraxx

Pros

I like everything about this software. Once you get it all set up and tailored to your needs, it's awesome. Being a 1 man shop I don't have much time to make estimates, invoices, etc. Once I got all the KIT's entered in the computer I can make an estimate/invoice in a couple minutes. I also love the price. This is a great system and it doesn't break the bank every month.

Cons

Honestly, I can't really think of anything I don't like about the system.

Pros

Easy to use , The program runs my totals and keeps our techs organized . The monthly reports are helpful.

Cons

The inventory and pricing are so up and down.

Pros

At first the ease of use, then the functionality, then the people at Scott Systems. It impossible to single out one aspect of this business; it is a great package.

Cons

Nothing at all. The software is so full of features we never found anything it would not do.

Pros

I started with Scott Systems when it was a DOS based Program , They converted all my data to a the new age software. Once you learn the software it is very functional and easy to navigate the program.

Cons

When Running reports The software wants a beginning date and an ending date . I think that is just making sure of the parameters to what reports you run.

Pros

This product is very easy to use. I have 2 service writers and they all love it.

Cons

What i like about this Software is fully complete and what a good think about it is that it is integrated with Worldpac Auto Parts the only thing is if they can Add another supplier like IMC or SSF

Pros

Accounting and payroll is very easy to use.
Everything is integrated great.
Full accounting system.
Best customer support i have ever had.

Cons

A better service due reminder system to flag when customers are due.

Pros

I have worked with several dealership systems and this one is better than most of them and they cost thousands.

Cons

I actually dont have any dislikes. If there is a couple of improvemrnts that i may recomend its not going to make that much of a change. There isnt a perfect mouse trap for everything so sometime you need to contact them and support is quick and easy.

Pros

We like every feature of this software but more importantly we like the customer service we receive from the help desk on the limited occasions we have had to contact them for support. Most of those issues over the years have been user error.

Cons

I have given it much thought and can not think of a single thing I don't like about this software.

Pros

EASE OF USE. THIS PROGRAM CAN BE USED TO WHAT EVER LEVEL YOU WANT. TECH SUPPORT IS GREAT. PRICE IS VERY REASONABLE.

Cons

THE ONLY CON YOU'LL GET IS THE COMPANY CALLING YOU TO SEE HOW YOU ARE COMING ALONG. THAT'S THE BEST CON TO HAVE.

Pros

Ease of use and constant product upgrades, good support

Cons

Can't think of anything that has bothered me lately

Pros

Ease of use, great support if needed, inventory management is very good and invoicing is a dream

Cons

There are many options that I do not use

Pros

This software helps me to stay organized.
Easily view labors
Creates clean cut invoices
Allows me to view current status of operation
Easily insert invoices

Cons

Hard to adjust and view inventory
Hard to break down various key factors ie parts gp, warranty vs normal work
Inventory could be adjusted better

Pros

I love the ability to customize my labor codes, Track part purchases, Track labors sold. Printable history.

Cons

There no real cons that I have come across.

Pros

Features link easily, information and history easy to obtain.

Cons

Some items/errors that a user may make are not easily deleted. This can be a good thing, but some things seem to hang.

Pros

the bookkeeping and inventory control are what I use the most in my workday/

Cons

everthing I've use has been a help to me.

Pros

The overall program is good. To do quotes, billing, and inventory it is very helpful. Tracking orders and returns is great.

Cons

It takes twice as many steps to get to the final needed result. It does not integrate well. Will freeze and not save data.

Pros

Definitely recommend this product for creating repair orders and setting rates that your shop can use for common day to day jobs such as brake pads, fluid changes/flushes, and the like so it removes a lot of guesswork when trying to remember prices on specific jobs.

Cons

So far so good albeit I have had some glitches where it lost a file or two so probably needs some fixing in the coding of the software.

Pros

Building estimates is very easy using this program and I am very thankful to be able to use this each day.

Cons

I don't have any cons to report at this time

Pros

Very easy to use...new users will pick up quickly

Cons

CRM has always been a bit clunky but recent updates have made this a priority

Pros

Very efficient. User friendly. Outstanding customer support

Cons

No cons at all. I have had ZERO issues with this product.

Pros

The Corporate version, which we use, has integrated Accounting and Payroll, and reports are extensive. MaxxTraxx accounting system is a TRUE double-entry accounting system, and many of its features are even easier to use than Quickbooks.

Cons

Unable to "delete" vendor invoices once they are created.

Pros

It has so many features, even after 10 years of using it I discover new things that it can do all the time. It does my customer intake, marketing follow ups, inventory, invoicing and my back room. It interfaces with Quickbooks and other accounting software so my accountant can log in and do his thing. It also has a plethora of different reports so I can see whats happening IN my business

Cons

It has a huge l;earning curve. A bit cumbersome to get through pages to the end result (i.e. having to click 3 or 4 times thru different fields to complete a task)

Pros

I like the features of the program. There are too many to list here but it's a robust program sufficient for any automotive shop.

Cons

Slow to adopt new technologies as they become available.

Pros

SQL based, rock solid performance, networks well. Intelligently designed and works well in our RV shop environment. The parts ability has given us much greater control over our parts prices and purchasing. Takes a little to get used to and set-up the way you want but well worth the time and investment.

Cons

Could stand to have some more customizing options, it has a lot already for an SQL based app but it needs a few more. Added features take time to get in the program if they actually do.

Pros

I have used Scott Systems, Maxx Traxx since it was a DOS version. I have grown with the company getting new features and ordering parts online. They have always listened to my input for new advances. If there is a problem they are right on top of it in a hurry. I could not think of a better software to use for our company.

Cons

I guess I don't have any cons. They are cutting edge.

Pros

Ease of use, and integration with parts suppliers. We also do our accounting and payroll and the end of the year always runs smooth. Also, the tech support is second to none.

Cons

No complaints about the software. Every thing runs as advertised. This is the least worrisome thing about my business

Pros

We have been faithful subscribers of Scott Systems for over a decade, having initially converted to their software during the Y2K scare.

We've received calls from several other potential software vendors courting our business, but never has one been able to match the features that Scott Systems provides for the price.

We love their support and training resources. They enabled our transition to the the upgraded software version to be near seamless, and we also believe they will be a great orientation for new-hires.

We use the full accounting features, and it saves us the hassle of having to import/export and/or double entry of data. Further, the integrated Credit Card processing was SO simple to setup, and makes life a breeze- no separate terminal with tacky thermal paper rolls; the C/C confirmation prints directly on our invoices, which looks high-end.

Cons

Can't think of any cons, but I'm sure that if we do they'll add it to their list of feature requests and implement changes promptly!

Pros

Cost vs. Benefit is off the charts. Unbelievably easy to learn and use. We were referred by another shop and have had the same experience - perfect! From scheduling to billing it's easy and fast.

Cons

As others have noted, you can't have an appointment/job stretch over more than one day. that leads to a lot of duplicate appointments to block off time.

Pros

Allows my team to be very productive with the features any growing shop needs. Support is outstanding and lets me multi task while receiving quick responses.

Pros

Quick. Easily customization. Great integration with vendors and alldata.

Pros

Ease of use
Tech Support is the best I've seen in my 20 years of dealing with shop software.

Cons

Declined services not being able to be printed with price on repair order.

Pros

I am very pleased with Maxx Traxx. After all our time spent to research systems, the results have been well worth it. From the capabilities of Maxx Traxx to Customer Support all have exceeded my expectations.

Cons

Marketing. Maxx Traxx needs to be easier to find out about.