About Jobber
Jobber pricing
Jobber does not have a free version but does offer a free trial. Jobber paid version starts at US$19.00/month.
Alternatives to Jobber
Jobber Reviews
Feature rating
- Industry: Food & Beverages
- Used Daily for 2+ years
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Review Source
Excellent company and excellent product
Makes things work so much better for us! There are small issues but we work through them. Nothing is perfect and for the price point this is phenomenally the best on the market.
Pros
Absolutely great system and easily adaptable to service companies. They are constantly adding features and functions and I hate to give only 4 stars on that but there are a few things that we would like to have but it doesn't incorporate. They are ALWAYS open to listening and I have actually had some of my ideas incorporated into the program. If I could give 10 stars on the customer service and value for the money I absolutely would. It is a simple program to use once you play with it for a bit. They are always updating which is awesome always new functionality available!
Cons
I don't like the fact that Visits and Jobs are treated separately with no way to combine them. I wish that you could set this up and for us, just delete the visit altogether because for us a Job is a Visit. They are always 1 to 1 ratio for us. It makes some of the scheduling frustrating because you can schedule a job but not have a visit scheduled. I can completely see how other companies need the ability for multiple visits on 1 job though.
Would like to see compulsory custom fields so you don't forget to fill out important data on quotes or invoices.
This is a big one, if you don't use the Stripe Jobber Payments then you cannot post a refund to a clients account. You basically have to do a work around and then post a negative invoice. It is very frustrating for a basic accounting function. We often have customers place deposits or pay in advance and they don't use their full deposit for our service. We have to issue a refund and it is a real pain to do.
- Industry: Utilities
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall a great program
Ease of use and quickly putting in jobs. Could do a lot better if their software handled client credit on account and texting freestyle and dropped their monthly payment to more reasonable price for small business to use.
Pros
Great look and ease of use. Works on all devices.
Cons
Compared to other programs like this, The cost for options is quite high. They are pushing more to have credit cards processed through them and have done away with paypal payments. There is only texting of canned messages. My biggest issue. Over all though the $130.00 a month for half way decent options is to high. If you pay a full year in advance then that price goes to 99.00 a month. So charging you 30 more paying by the month is another down fall for this software. To pay in advance for small business it penalizes them. Another downfall is how it handles your clients that over pay or pay in advance by applying credit to their account. I does not handle this very well at all!
Response from Jobber Software
Hi Joel, thank you for your review and this feedback. We'd like to make sure you're getting the most value of your plan so it's more than worth your monthly investment. Please reach out to our Success Team via phone (1-888-721-1115), chat, or email ([email protected]), and we'll do our best to make sure you're getting the most value out of Jobber. We'd also like to collect some additional feedback around what could be more helpful for your business, and do our best to potentially offer some alternative workflows that work best for you and your team. Thank you again for your feedback!
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Dishonest
Pros
Their sales team was nice, once you paid the experience changed
Cons
Used it for 1 day, realized it would t work for us, the. They would not offer a refund
Response from Jobber Software
Hey Bailey! We're so sorry to hear that you didn't have a positive experience and would love to learn more. It looks like we were able to connect with you about your account already, but please don't hesitate to reach out to our Support team at [email protected] or 1-888-721-1115 (ext. 1) to share more with us about your Jobber journey and how we can improve. It'd be great to hear from you!
- Industry: Chemicals
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Jobber user since early 2016
Jobber is great - Still needs improvement - We will continue to grow with Jobber!
Pros
Jobber is great & I love it. Since day one we have adapted & curtailed our layouts & formats to what Jobber has to offer - It has worked out very well! JOBBER IS GREAT! I strongly recommend Jobber! However, there are some things that I would love to see changed! Question No. 1 - "Why can we not use BOLD, ITALIC, UNDERLINE, HIGHLIGHTING, ETC (Format options)?" I have been asking this for yrs!Question No. 2 - Can Jobers improve on the accounting side of things? For example: If a customer of ours has a credit of $200 (on their account) & we send them an invoice for $100.00 ***I would like to see this communicated to the customer better! - In British Columbia, our power company (BC Hydro) has a good format that will advise customers that no payment is required (Due to their credit) ***I wish Jober had stuff like this, I wish the accounting side of things was more diverse.
Cons
"Why can we not use BOLD, ITALIC, UNDERLINE, HIGHLIGHTING, ETC (Format options)?" I have been asking this for yrs!Can Jobers improve on the accounting side of things? For example: If a customer of ours has a credit of $200 (on their account) & we send them an invoice for $100.00 ***I would like to see this communicated to the customer better! - In British Columbia, our power company (BC Hydro) has a good format that will advise customers that no payment is required (Due to their credit) ***I wish Jober had stuff like this, I wish the accounting side of things was more diverse. I HATE IT WHEN JOBBER IS DOWN!!!!!!!!!!!!!!!!!!!!!!!!!!
Response from Jobber Software
Hi Clayton! Thanks for leaving us such a detailed review!
We really appreciate the feedback you provided about text formatting and credits, and we will be sure to pass it along to the appropriate teams. We would love to be able to develop features based on all the suggestions provided to us, and we're always happy to take any feedback you have as it does help us better understand where we have room to grow.
We can never make guarantees about updates, but please always feel welcome to share your ideas with us and know that we love to hear them!
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Good, could be more customizable.
We are able to make use of most of the features. For the price, it is worth it. We mainly use it for scheduling employees and keeping track of timesheets. Also, the client Database is quite useful.
Pros
We like the scheduling and the client portal.
Cons
We don't like the invoicing procedure. Having to add everything from the timesheet to the job is tedious and could be done easily with a change to the program.Why not have the option to populate the invoice with all of the current man hours/visits that are on the job when generating an invoice?
Response from Jobber Software
Hi Jordan! We really appreciate your review of Jobber and your feedback! We'll certainly send your comments to our developers.
If you ever have more feedback for us, please reach out to our Support team and they'd be able to provide it to our developers. They may be reached at 1-888-721-1115 opt 1, suppor[email protected], or you can send us a message through live chat.
Cheers!
