BigTime

Pros

Simple to use, huge value for price, highly rated within team

Cons

Had some issues enrolling / on-boarding some colleagues, with slow customer service response

Pros

Ease to use and ease of getting reports and valuable information from BigTime that we need to make timely business decisions.

Cons

I have no Cons. We have not done very good on integrating Bigtime with Quickbooks but that is more of a Con for our Accounting team and not a reflection on the Bigtime product

Pros

It is easy and flexible in many of the task

Cons

I'm using an old version and the upgrade is going to be a hard Time.

Pros

Not much, it’s a pain to set up and recording time is not intuitive. It does have a lot of customizable features

Cons

When you enter time it duplicates rose, making timesheets with hundreds of rows and it is very difficult for managers to approve

Pros

Customization of reports, ease of setting up projects and invoicing. Getting data out of the system for analysis and firm health is very accessible.

Cons

I really wish the Dashboards were more customizable. At this point they aren't giving us the snapshot we need for our firm.

Alternatives Considered

Reasons for Choosing BigTime

Switched From

Reasons for Switching to BigTime

Pros

BigTime makes keeping track of time and money very easy.It provides smooth interaction with QuickBooks Online.With BigTime, it's easy to organize your day and keep track of your projects.

Cons

The developer has adopted the idea that fixing all known operational faults will boost business productivity and open the door to future modifications.

Pros

You'll be able to teach your coworkers how to use BigTime in no time at all thanks to its straightforward design and user-friendliness. In addition, they sent us materials that taught us how to use the program.

Cons

It's possible to spend a lot of money on BigTime. Since the plan we could afford for BigTime didn't include most of the capabilities we required, we had to cancel certain low-priority projects in order to use BigTime to its full potential.

Pros

It's simple to use, and the help desk service is excellent. Brittany U. and I got on a Zoom session to discuss the problem, and we were able to address it quickly. You can count on an immediate response from the support team, or at least a prompt reply.

Cons

Until the features are explained in greater detail, they may be difficult to use. Is there a way to add files or links to external files to a project? Not yet, at least.

Pros

Big Time is so easy to use for time entry, project tracking and reporting. The capabilities of the system are very impressive and the team is committed to continuing to product enhancements.

Cons

The amount of time required to get through the data conversion preparation, reviewing data, training and learning to setup the system.

Alternatives Considered

Reasons for Choosing BigTime

Switched From

Pros

It is a full featured package with many tools I am not using since they don't apply to my business

Cons

Some features are not intuitive which leads to extra time to complete or change something

Pros

BigTime is the program we use for tracking time, managing expenses, and sending out invoices. Using QuickBooks as our primary accounting software has its advantages, and one of those is that BigTime can sync up with QuickBooks during the day to make sure that the two are always up to date.

Cons

The approval screen does not currently allow for invoices to be filtered by Team Lead, so all Team Leads have access to all invoices rather than just their own. It's not easy to modify your own report, therefore we typically have to contact support for assistance.

Pros

Prior to BigTime, my organization used a hodgepodge of systems to track time, track expenses, and invoice. Having all three of those in one spot has saved us 40+ man-hours a month. The customer service is also fantastic. Our implementation specialist, [SENSITIVE CONTENT ] is very easy to work with and really knows his stuff.

Cons

Coming from a mess of different tools and consolidating into one simple, easy to use tool, it is really hard for me to say what can be improved at this point.

Alternatives Considered

Reasons for Switching to BigTime

Pros

[sensitive content hidden] is very helpful. When I call to discuss areas, I am in need of help in he has taken time to make sure I have my issue addressed and that I understand how to correctly move forward.

Cons

Training guide for staff would be mice. The admin training portal is nice but only available for admins. I want to see my staff complete training and track their progress.

Pros

relatively straightforward interface. Able to review and get approval on time. Decent mobile app.

Cons

UX could really use some work. definitely felt a bit outdated. I wish there was more I could do with reporting without needing integrations.

Pros

Better track of time and therefore invoicing

Cons

Some growing pains learning the software

Pros

Implentation process is amazing. Best I have ever seen. Like a team member.

Cons

didn't quite live up to the sales pitch. Still need spreadsheets for some things.

Pros

The product is useful for tracking time by client and project. Also, the invoicing and syncing with QuickBooks is great and saves me time.

Cons

Designing custom reports is a bit tricky and I would like to learn how to better do this.

Pros

A software that is easy to master and allows you to know more about the management of your business projects, with a perfect customization and also BigTime allows you to send invoices. The integration with Quickbooks is very useful for us

Cons

But the problem little to find at the level of the invoices because it does not work totally as it should

Pros

I like that you can actually track and analyse your current project that you are working on .

Cons

I don't feel more cons about it but they can add more analysis feature by depth .

Pros

Invoicing and Billing is our top priority feature as its was really important for our company as we wanted billing to be fast & easy. So we can share it with our customers very fast and efficiently.

Cons

Nothing as such, If it an have more customisable templates .

Pros

The ability to communicate in detail with QBD and QBO. FYI to all who job cost... You CANNOT job cost in QBO. It is not a limitation of BigTime, it is a limitation of QBO. Which is what i mean by my partial experience answer above... (allow more text there).. if onboarding is completed with a premeeting checklist about the firms existing workflow and time management and by someone intimately familiar with the industry that is using BigTime the cons below could be addressed upfront. The team at BigTime were difficult to get a hold of but once they were aware they worked like crazy to get us setup and working in the time frame we had. We moved our QBO file back to QBD (we had to do the testing on our own because the team at BT didn't know why job costing wasn't working in QBO) Once we moved back to QBD the job costing, invoicing, payroll work like a charm inside QBD. Hands down, it is the best integration with QBD of any practice management software out there... We had 2 people who spent 8 months testing many software solutions... most were lacking at least 1 "critical" requirement... Big Time was not. As we become aware and work through things like "terminology" we are becoming more and more confident in the workflow and keeping track of what is due when and who has what and what state the work is in. This is key as we go into tax season but also something we cannot live without on a day to day basis as 95% of our work is recurring on various time schedules. Thank yo

Cons

The wide range of terminology used in the software is confusing and causes errors to be made during implementation. Examples: Start Date and End Date... without these terms being defined you would think that start date is the day the work should begin and that End Date is the DUE DATE. Not so within Big Time. For recurring tasks, Start Date means Due Date in Big Time language. Another example: Completed vs Archived. Completed in most software solutions means that the job is finished or done; and archived means done and sent to storage with no recurrence nor future work is expected. In Big Time the term Archive means Completed or Finished or Done and removes the task from the workflow list and generates the next task in the reccurence. In BigTime the term Completed means something different... still unsure what it means because even when you update a task/project status to "completed" the task remains on the workflow list.

Pros

The best thing is that it is a centralized software with many features which covers almost everything needed in project.

Cons

Its User Interface is not user-friendly but It provides many functionalities which can help to manage the projects very easily.

Pros

BigTime saved us from doing biologs, logging out and also the need of us to keep track by ourselves the time we spent for a single project. It is an online application where you can input how many hours did you consume just to create or to lead a single project versus the other projects that you are doing.

BigTime saved me more time in logging in and logging out, and also keeping track with how many hours of work I did for the day.

Cons

What I don't like about BigTime is that sometimes when you submit your timesheet, it creates duplicates times. So instead of just sending 40 hours of work in a week sometimes it gets doubled or tripled.

Pros

The ease of the timesheets is huge! Staff don't find it cumbersome. Then we use the timesheet detail report to show work done for the week on projects. This helps the President see where time is spent and then he advises what projects are ready for billing. The invoicing process is smooth as BT already has time spent allocated for the job and we in put and subcontractors and expenses. So all the information is in one place. The invoice can be approved right in BT and then sent to the client. Payments are logged right into BT and the BEST thing is that client/project information, invoices AND payments are ALL synced into Quickbooks. That was the selling feature for us.

Cons

We have just added BigTime Wallet - a feature allowing clients to pay invoices with a credit card or ACH just by using a link. We are just beginning to use it. Today we had some help from [SENSITIVE CONTENT] in figuring it out. I do wish the sales department had gotten us set up with technical support from the get-go. But we are making quick progress, again thanks to [SENSITIVE CONTENT].

Pros

As a startup architectural business, keeping track of billable time on jobs is of utmost importance. I just finished the implementation phase and I am extremely pleased with BigTime and the implementation staff. When making my decision to go with BigTime, I researched various companies. I found BigTime’s fee structure to be welcoming of startup businesses. Once we began the process of implementation, I realized that BigTIme is very robust and that I currently only need a small portion of what the software can do. My contact at BigTime was easy to work with and he let me lead the process and drill down to only what I need and exactly what I need. During one video call my contact invited a BigTime programmer to listen to what I was trying to accomplish. That step made all the difference and I am extremely grateful for the custom reports that were set up for me. It’s a good feeling to know that the fee structure and software capabilities of BigTime are all in place for me to grow my business. Thank you [SENSITIVE CONTENT] and BigTime!

Cons

Nothing to note yet. There might be something once I get farther in.

Pros

Big Time has been a terrific tool for our firm to track time on our projects. The software has been easy to learn and navigate. I have been able to create specific reports that best meet our tracking needs. We also use it for project management, budgeting, and invoice preparation and tracking.

Cons

I have nothing negative to say about Big Time. From customer support to online Knowledge Base, the answers to most questions can be found easily. The training and follow up support has been top notch. We are very happy with Big Time!

Pros

BigTime program can do it all, you can use it for project management modules, time tracking, expenses, resource allocation and finances.
Very friendly for use program.
Can have integration with WIP tracking and other programs.
The 24/7 chat support is very helpful and gently and they can answer to all of our queries.

Cons

The mobile app is very limited and it stucks very often.
Except this I cannot say that I find something else negative by using BigTime.

Pros

The efficient time tracking & synching with the accounting software to run billing. The interface is user friendly & everybody in the office can enter time & track project status.

Cons

The synch agent is not always reliable.

Pros

BigTime has a wide range of resources that are useful for the different types of healthcare projects we are exposed to. Reporting, expense entries, billing invoices are some of the relevant options that make it appealable for users.

Cons

Some reports are hard to customize. It may require someone who is technically sound to incorporate it within the platform for regular use.

Pros

The ability to sync with Quickbooks is a significant selling factor for our firm; it has proved quite useful in checking data. We can also use the sync capability to create projects in Bigtime that are not yet in the billing stage and maintain them there until the project is awarded to us. The program that we now use for all-time tracking and billing is highly straightforward for both workers and contractors to use, as well as incredibly adaptable and versatile. Your support crew is wonderful; they are incredibly attentive and comprehensive, and they respond quickly to my inquiries; they have been a huge help to me in my varied support requirements.

Cons

The one big issue we've had is that our Quickbooks sync doesn't always function properly, but it's difficult to identify whether this is a BigTime or a Quickbooks issue.

Pros

I like how intuitive BT is and I like the invoicing system.

Cons

I would very much like to be able to cap invoices to budgets and to not be able to automate invoices that are over the budget in the system.

Pros

BigTime has all the features we need to track time and expenses and automate billing. Forecasting and utilization tools are also great features which allow us to better manage staffer availability so clients are covered and staffer's aren't over worked. Reporting and analytics are very good, though there are some reporting features that could be improved

Cons

There are some idiosyncrasies that can get tiresome; date ranges disappear constantly when drafting invoices; there are features that have an adverse effect on rate population if not used properly, some internal functions clash if entered (or not entered) in multiple places, online tutorials could be better, live chat can take a very long time - i have noticed that upgrading to Premier has helped - the wait is now no more than a few minutes.

Pros

Time tracking, tracking each task and period of task and deadlines, monitoring each team and members' tasks and time, and generating weekly, and monthly timesheets.

Cons

There is nothing to be disliked about BigTimes, it is just the perfect combination.

Pros

BigTime time and expense entry for specific job/tasks is easy for users. Invoice creation using the time and expenses entered is seamless, yet flexible. Once invoices have been emailed to my clients I can easily track my client's activity to ensure that the invoice has been viewed. If my email transmission has failed I get a notification.There are plenty of webinars available to use for self-guided learning. Also, there are live webinars for new users to gain knowledge about BigTime. Reading the blog posts is helpful too.BigTime support has been very helpful if I reach out with any issues. I recently worked with [sensitive content hidden] for over an hour to solve an issue. He was very patient and was determined to solve my problem during our call.

Cons

There are a few hiccups with taxation for Canadian users. BigTime has been working on improving these features.I would like to see more options for invoice PDF templates so that the invoices are better looking.I really struggle with customizing BigTime reports when any of the standard reports don't meet my needs.There are a few issues with syncing to QBO, but BigTime support staff have been helpful in trying to resolve these issues.

Pros

This software really is great for project teams that are working in more of a professional services type setting. It really seems to do it all, whether it's time tracking, project management modules, expenses, financials, resource allocation, etc. For me, the resource allocation portion was actually the most impressive (and important) aspect for me, as it allowed me to continue onward with my normal engineering duties while providing professional services support via this software.

Cons

Project management and billing software is not my forte normally, so it took a little bit of time to figure things out, but I eventually really enjoyed using it, so I have nothing I've disliked necessarily.

Pros

One of the things I liked most about BigTime was its comprehensive project management features. It offered a wide range of tools and functionalities that allowed me to effectively plan, track, and manage my projects. The ability to set up project timelines, allocate resources, track time and expenses, and generate detailed reports all in one platform was incredibly convenient and efficient. It helped streamline my project workflows and improve overall productivity.

Cons

While I found BigTime to be a powerful project management solution, one thing I liked least was the learning curve associated with its advanced features. Some of the more complex functionalities required a bit of time and effort to fully grasp and utilize effectively. Although the platform provided helpful documentation and support resources, I felt that a more intuitive and user-friendly interface could have made the initial learning process smoother.

Pros

- Easy to track your report and to manage.

Cons

- You can't update your own report easy.

Pros

Integrates well with QuickBooks. Easy time tracking.

Cons

I have not gotten invoicing down yet in BigTime, I have found it a bit cumbersome, and maybe it is just me.

Pros

Robust features and 10 years of experience. Support staff seems eager to help.I was impressed by Tyler's technical expertise and patience in solving all of my issues.

Cons

There's a learning curve for billing clients in the complicated ways that architects do. Each month it has gotten easier. Had a few problems with using their proprietary email program for sending invoices out. Knowledge base could be easier to navigate/search.

Pros

ease of use and integration with QBO, invoicing and WIP tracking, easy to train for staff input of TS

Cons

slow to add some features that would be helpful for payments. Adding feature to charge client service fees for ACH and credit card payments, allowing us to edit payment post if entered incorrect or if Client over pays to track credits.

Pros

I love its ability to efficiently manage my time, expenses, and billing across multiple projects simultaneously.

Cons

It would be helpful to have better guidance or more detailed tutorials to make it easier to set up and use this platform.

Pros

What I liked the most is the ability to track detailed time spent on each project. This has greatly helped me to have precise control over my activities and to maximize my productivity.

Cons

So far, I haven't found much to complain about. However, one of the aspects that I think can be improved is the integration with other tools and software that I use in my business.

Pros

BigTime has a great dashboard that enables me to see multiple jobs at once and see how our hours are tracking with our budgets. And it has a good hours / time tracking input format that is fairly simple and quick. It benefits our architecture office. [sensitive content hidden] helped us figure out some bulk commands that were a great time saver. Excellent and responsive customer support.

Cons

there are a few kinks integrating with quickbooks, but they are minor in the overall scheme of things

Pros

BigTime offers a comprehensive set of features for our business, including time tracking, project management, expense tracking, billing and invoicing, and reporting and analytics. They provide excellent customer support, with a dedicated team of experts.

Cons

The mobile app version of BigTime has fewer features than the desktop version. They have a lot of integration but customization options for reports are limited.

Pros

Tract Time/Billing/invoicing. It is wonderful to be able to invoice so easy and worry free.

Cons

when the sync button will not work with QB.

Pros

Very easy to use and has the ability to add in hundreds of active projects at a time.

Cons

The way the daily hours is calculated; easy to miss not having the correct number of hours (regular vs ot).

Pros

The orientation procedure went really smoothly. We were given excellent assistance; even when we had queries in the period between sessions, the personnel responded quickly. The program is straightforward, and the mobile application is fantastic for our field staff.

Cons

Even though making adjustments to our invoicing system can be challenging at times, we've always received helpful responses from the staff that have allowed us to go forward with our plans.

Pros

My customer support rep, [sensitive content hidden], was very responsive and helpful in getting my issue resolved. when we werent getting anywhere through the chat, he offered to jump on a call with me and helped me step by step

Cons

there seems to be some redundancies in the platform that make it difficult to figure out where certain issues are stemming from/how to resolve them

Pros

It helps me how to manage my expenses and some of my financial concerns

Cons

Sometimes the consulting does not meet my expectation.

Pros

New user of Big Time and immediately found the ease of working through the portal. User friendly - easy to use and navigate

Cons

No major concern so far - as a new user I dont expect to have any issue