--- description: Review of Kibo Order Management System Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Kibo Order Management System | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Order Management Software](/directory/1730/order-management-system/software) > [Kibo Order Management System](/software/302628/kibo-order-management-system) # Kibo Order Management System Canonical: https://www.softwareadvice.ie/software/302628/kibo-order-management-system > KIBO Order Management is an enterprise DOM system that provides intelligent order orchestration and fulfillment optimization. The platform uses a rules-based engine to automatically select the optimal fulfillment node based on distance, cost, and service-level agreements (SLAs). It unifies the order lifecycle across all channels, acting as a single source of truth for transactions, adjustments, and returns. KIBO incorporates AI Agents to optimize routing decisions and automate reverse logistics, such as return dispositions and restock confirmations. The system is built on a MACH architecture, allowing for incremental migration from legacy OMS without system-wide disruption. A centralized Customer Service UI enables representatives to handle order edits, appeasements, and refunds in real time. Key capabilities include order routing (IOR), estimated delivery date (EDD) suggestions, bulk picking workflows, real-time inventory (RIS), safety stock rules, and fulfillment optimization. > > Verdict: Rated **3.8/5** by 5 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.8/5** | 5 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support | 2.5/5 | Based on overall reviews | | Value for Money | 3.4/5 | Based on overall reviews | | Features | 3.6/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Kibo - **Founded**: 2004 ## Commercial Context - **Pricing model**: Other - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Andorra, Armenia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Bosnia & Herzegovina, Brunei, Bulgaria, Cambodia, Canada, China, Croatia, Cyprus, Czechia and 83 more ## Features - AI Copilot - API - Activity Dashboard - Alerts/Notifications - Backorder Management - Batch Processing - Contact Database - Customer Management - Discount Management - Exchange Management - Forecasting - Generative AI - Inventory Management - Mobile Access - Multi-Channel Management - Multi-Currency - Multi-Location - Order Fulfillment - Order Processing - Order Routing ## Integrations (23 total) - Adobe Commerce - Apple Pay - Avalara - BigCommerce - Bringg - Constant Contact - GLS - Google Pay - Kount - Lightspeed Retail - OneRail - Optima - PayPal - Salesforce Commerce Cloud - Sendle ... and 8 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Order Management Software](https://www.softwareadvice.ie/directory/1730/order-management-system/software) ## Alternatives 1. [Fishbowl](https://www.softwareadvice.ie/software/1700/fishbowl-inventory-scm) — 4.2/5 (1116 reviews) 2. [NetSuite](https://www.softwareadvice.ie/software/25483/netsuite-wholesale-distribution-edition) — 4.2/5 (2041 reviews) 3. [Genius](https://www.softwareadvice.ie/software/435569/Genius) — 4.5/5 (186 reviews) 4. [PartsTech](https://www.softwareadvice.ie/software/264829/partstech) — 4.6/5 (119 reviews) 5. [Order.co](https://www.softwareadvice.ie/software/261230/order) — 4.5/5 (172 reviews) ## Reviews ### "EXCELLENT E-COMMERCE PLATFORM" — 5.0/5 > **Verified Reviewer** | *22 November 2019* | Internet | Recommendation rating: 9.0/10 > > **Pros**: We use Kibo to be able to manage orders that are shipped from different locations. We have tried other solutions in the past but they did not work for us. Kibo allows you to see your orders and allocate them according to the conditions you set up and allocate them so you won't miss orders if inventory is available. After the platform is set up, it is very easy to start using it and users do not need long trainings to start working on it. We were ok after just a few hours of trainings. The dashboard is plain but has all the information you need and it is very easy to find the orders that need assistance or intervention. > > **Cons**: I have not found big cons so far. They should definitely improve the reports as they could be more customizable. The dashboard could also be improved to be less plain and maybe include some other information regarding the current statuses of your orders > > Kibo has helped us to support multichannel solutions for our customers ----- ### "Almost there..." — 4.0/5 > **Justin** | *19 November 2019* | Retail | Recommendation rating: 5.0/10 > > **Pros**: The fulfiller interface used by our sales associates is very intuitive and was quickly adopted by the field. > > **Cons**: The reporting capabilities are very manual. It is not easy to pull together stats on any given metric. The report dashboard is not useful and to get to the data through the APIs is a mini project in of itself. ----- ### "Kibo review" — 3.0/5 > **Maria** | *10 September 2024* | Consumer Goods | Recommendation rating: 4.0/10 > > **Pros**: The system is responsive and easy to operate with, has hyperlinks to different sections which helps when a task must be performed faster > > **Cons**: whenever it crashed it took too long to be fixed by IT support, there are some hidden sections which makes the system a bit confusing at first glance. > > overall good experience, easy to get used to and easy to navigate, may be improved in terms of data structure ----- ### "Kudos for Kibo\!" — 4.0/5 > **Alessandra** | *15 March 2019* | Luxury Goods & Jewelry | Recommendation rating: 8.0/10 > > **Pros**: Kibo can help ecommerce business manage their orders as well as coordinate data between employees and warehouse. Provides relevant information all at once, which helps me a lot\! > > **Cons**: refreshing the page is very slow and sometimes kibo webpage just crashes. > > A fast and clear way to comunicate with warehouse/store and update order data\! ----- ### "Easy to use" — 3.0/5 > **Kremena** | *10 September 2024* | Executive Office | Recommendation rating: 5.0/10 > > **Pros**: Easy to use. The layout looks somewhat complicated but it is not. > > **Cons**: Comparing to other products this one is like a dinosaur. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/302628/kibo-order-management-system) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data