--- description: Review of Workpro Complaints Management System Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Workpro Complaints Management System | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [Workpro Complaints Management System](/software/304160/workpro-complaints-management-system) # Workpro Complaints Management System Canonical: https://www.softwareadvice.ie/software/304160/workpro-complaints-management-system Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/304160/workpro-complaints-management-system?page=2) > Workpro Complaints is a complete complaints management solution. From simple issues to complex investigations, Workpro gives you complete visibility and control of every part of the process, ensuring fair and consistent treatment for all customers. Workpro drives Compliance, Consistency \& Control in complaints handling: COMPLIANCE • Custom workflows guide case managers, so policies \& regulations are always followed correctly. • Full accountability and transparency is guaranteed by a chronological audit trail. • Alerts \& notifications ensure deadlines are not missed. • The built-in standard reports library means management reports are easily generated. CONSISTENCY • Consistent workflows \& historic complaints case information enables colleagues to pick up cases and queries quickly. • Meaningful categorization and reliable data collection help you generate accurate reports. • All data and documents are stored in one place, improving complaints case coordination and eliminating duplication. • Email \& letter templates save time, reduce errors, and ensure professional communication. CONTROL • Dashboards give clear visibility of who needs to do what \& highlight issues so that corrective action can be taken. • Real-time complaints status \& team performance can be monitored against targets. • Spot complaints trends and analyse root causes to improve products \& services. Workpro is easy to use, cost-effective and specifically developed for complaints to meet the demands of complaints casework. Workpro comes pre-configured with a number of “out of the box” features ready to use. These tools that come as standard are designed to get you up and running quickly and deliver proven best practice complaint management processes. Workpro is also extremely flexible, customisable and scalable. Many elements of the system can be maintained by authorised System Administrators with training from us. Look up lists, targets, and terminology can be easily amended to reflect your policies and processes. Workpro is hosted in UK-based, state-of-the-art data centres. Our Software-as-a-Service includes advanced security monitoring and Disaster Recovery as standard: • Double-encrypted backups stored off-site • Disaster Recovery provision with a second standby system in another data centre. • ISO27001 accredited, UK-based data centres • 24/7/365 Managed Cyber Security Service THE EXPERTS IN COMPLAINTS CASE MANAGEMENT SYSTEMS Workpro is developed by Computer Application Services Ltd (CAS), specialists in Complaints case management systems as well as case management for employee relations, information requests (FOI, GDPR, SAR, EIR) and other regulatory casework. CAS has over 17 years’ worth of experience in case management systems, and we supply Workpro software to the public \& private sectors throughout the UK and overseas. CAS is an employee-owned company, and every team member takes a personal interest in making Workpro a fantastic product. Our team is friendly, professional \& approachable and aims to make sure that your solution is exactly what you need. > > Verdict: Rated **4.0/5** by 8 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 8 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support | 3.8/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Computer Application Services - **Founded**: 1969 ## Commercial Context - **Starting Price**: £975.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Workpro Professional User licence costs £975 per user per annum. Other licence levels are available to match user roles. Hosting, support and deployment costs also apply. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise) - **Supported Languages**: English - **Available Countries**: Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Canada, Cayman Islands, Costa Rica, Cuba, Dominica, Dominican Republic, El Salvador, Gibraltar, Grenada, Guadeloupe, Guatemala, Guernsey and 22 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Assignment Management - Audit Trail - Case Management - Chat/Messaging - Collaboration Tools - Corrective and Preventive Actions (CAPA) - Customer Complaint Tracking - Customer Service Analytics - Customisable Branding - Customisable Forms - Customisable Reports - Customisable Templates - Data Import/Export - Email Management - Email Templates ## Support Options - Email/Help Desk - Phone Support ## Category - [Complaint Management Software](https://www.softwareadvice.ie/directory/499/complaint-management/software) ## Alternatives 1. 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That is a very fair and ethical way for a supplier to work. > > **Cons**: Whilst flexibility in configuration is a good thing, it can lead to organic and unwieldly field additions which become redundant over time. A top down/ bottom-up descriptive tool displaying the interactive facets of the solution for the customer would be beneficial when that customer is requesting a change as visibility of the impact of the change may give pause or assist with a more streamlined approach to the change. > > I have enjoyed working with CAS - Computer Application Services as their approach is both collaborative and strategic. They have assisted our organisation make advancements in our functionality offering to our customers and our staff which increases efficiencies and external access to our case management solution. ----- ### "Pros and Cons" — 4.0/5 > **Darnell** | *10 February 2023* | Government Administration | Recommendation rating: 8.0/10 > > **Pros**: I appreciate the information provided via the reporting function. Being able to collate the data after insertion and then analyzing the data is a very important and useful function of the system. > > **Cons**: It is very time intensive to update all the data prompts, but this is unavoidable as the end result is accurate and informative information. > > I have been very impressed with the System. It is intuitive and once understood, easy to use. The time intensity is associated with the varied information that my organisation has decided to collect; however, the end results have been fantastic. I am also impressed with the responsiveness of the Helpdesk associated with Workpro. Overall, it is a great system. Of course, with any program there is a period of user angst associated with learning, however, I believe we as an entity are only just beginning to understand the value of what the system can provide and believe we will be adding additional uses and understanding more about what can be gleaned for Workpro in the long run. ----- ### "Good foundational product" — 4.0/5 > **Chris** | *11 September 2020* | Hospital & Health Care | Recommendation rating: 6.0/10 > > **Pros**: Workpro works seamlessly across platforms as a browser based implementation and is easy to navigate for end users. The product is also highly customizable to meet needs once you have in mind how your workflows operate and what you want to achieve. > > **Cons**: Workpro could be better integrated in common office based user systems such as Outlook from an email integration perspective (increased funcitonality for the plugin) or web outlook based integrations into the product. Calendar management integrations for case file based timeline alerts and points of contacts meetings etc should be implemented. Click to call functionality integrations for common systems (CISCO / MS Teams etc.) which could also autolog call timestamps. Better preview functions for documents. (resolution/ size scalability) could be improved Better dynamics for page loading - each click through on a case file generally leads to a webpage refresh which adds up to time with high latency. Ability to encrypt documents/PDF's from within WorkPro for emailing would be advantageous. > > Generally positive - customizations can lead to specific glitches which can be slow to resolve as service team appears over stretched. ----- ### "Very easy to use and intuitive system." — 4.0/5 > **Neil** | *12 September 2017* | Legal Services | Recommendation rating: 8.0/10 > > **Pros**: Ease of use and reliability are very high on the list. It has also proved adaptable whilst still retaining the benefits of an 'off the shelf' solution. It works well on secure remote access (for increasingly mobile workforce). It has strong reporting tools. CAS are proactive with changes which all users need (for example upcoming GDPR compliance - May 18). > > **Cons**: This is not a 'like least' but something to 'improve further'. We've recently has some user group sessions which have let us see how other organisations are getting the most out of this great tool, more of that approach might inspire use to better use of and adaptation of this product, and is a great value add from working with CAS as a partner. Video demos of the products, as deployed, in other willing organisations, would also be great. This deals with the challenge of us not always knowing what to ask for, even although when we can frame the right question something is often possible within the system. ----- ### "Good system, great team" — 4.0/5 > **Christopher** | *15 December 2020* | Alternative Dispute Resolution | Recommendation rating: 7.0/10 > > **Pros**: The product is easy to use and is easy to customise to an extent. > > **Cons**: It would be useful to have more customisable features; our business practices are constantly evolving, and as a result our development is often a few steps behind where we want to be. > > I have used the system both as a caseworker and an administrator/developer, and have always been able to get what I needed from it. The team at CAS are responsive and friendly, and always seeking to improve the system through problem-solving conversations and product development. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/304160/workpro-complaints-management-system?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/304160/workpro-complaints-management-system) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data