--- description: Review of Planio Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Planio | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Online Project Management Software](/directory/436/web-based/software) > [Planio](/software/30465/planio) # Planio Canonical: https://www.softwareadvice.ie/software/30465/planio Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/30465/planio?page=2) > Planio is a cloud-based bug tracking and project management solution that enables users to process incidents, manage workflows and build a central database for document management. The solution tracks issues and bugs during software development or product designing and allows users to configure post-issue activities such as incident generation, task assigning, alerting and prioritizing. Planio allows businesses to manage projects using Scrum, Kanban or standard waterfall approach. Users can create rules for workflow, set role-based permissions for various user bands and automate task sequences using a drag-and-drop interface. The task board displays a roadmap of the tasks scheduled for the day with collaborative interaction for multiple users. Users can track daily progress and generate customizable reports with simple and advanced charts. Planio also offers communication tools to share project updates using blogs, emails and team chat features. Other features include knowledge management, integration with Git and SVN repositories, time tracking and help desk management. > > Verdict: Rated **4.6/5** by 28 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 28 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Redmine - **Location**: Berlin, Germany - **Founded**: 2010 ## Commercial Context - **Starting Price**: US$199.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Subscription based pricing and an entirely free plan. We offer free 30-day trials for all plans. All of our plans can be canceled on a monthly base. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Access Controls/Permissions - Agile Methodologies - Alerts/Escalation - Alerts/Notifications - Archiving & Retention - Assignment Management - Audit Trail - Backlog Management - Backup and Recovery - Bug Tracking - Bug/Issue Capture - Chat/Messaging - Client Portal - Cloud Backup - Code Review - Collaboration Tools - Configurable Workflow - Conflict Tracking - Content Library ## Integrations (3 total) - Bitbucket - GitHub - Google Docs ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Online Project Management Software](https://www.softwareadvice.ie/directory/436/web-based/software) ## Related Categories - [Online Project Management Software](https://www.softwareadvice.ie/directory/436/web-based/software) - [Project Management Software](https://www.softwareadvice.ie/directory/4430/project-management/software) - [Agile Project Management Software](https://www.softwareadvice.ie/directory/3139/agile/software) - [Source Code Management Software](https://www.softwareadvice.ie/directory/4322/source-code-management/software) - [File Sync Software](https://www.softwareadvice.ie/directory/4288/file-sync/software) ## Alternatives 1. 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Planio is basically hosted Redmine, but they add in a very nice looking theme/skin for the UI, and then they added a ton of very helpful plug-ins and make the system bulletproof by hosting it in their proprietary cloud set up. I really love the agile Kanban board functionality, the checklists, and all the other plug-ins that extend Redmine and make Planio a fully featured project management tool. You can also use it for a bug tracking, CRM, helpdesk, or a variety of other flexible things by creating your own issue customizations and workflow. Essentially you get the best parts of Redmine, its stability, speed, customizability, and low cost, but they really take away all the painful parts like hosting, configuration, and plug-in purchasing. > > **Cons**: The thing that makes Planio great Is that it is based on Redmine, but that's also a huge weakness because Redmine as a product has progressed very slowly over the past few years and compared to the other SaaS offerings that compete with Redmine, it looks like it's basically stuck in time. Also, anything outside of the core project management or issue tracking modes are very basic. Planio implements plugins to make things like the CRM or help desk, but they are super simple and realistically no one with more than 50 employees would try to use this as their only help desk or CRM tool. You would be much better off with something like Odoo or a full-featured open source CRM, or something like Jira service desk, which is surprisingly reasonable in cost. Even though I've been a customer for years, I've recently had to switch my main product management team over to Asana because Planio just wasn't going to have enough features for what we're doing in the future. We will still use it for some stuff when we want to really customize the workflow and do some of the deep issue tracking that Asana can't do, but Redmine is really showing its age now and the Planio pricing plan just isn’t as cheap as it once was. > > Overall Planio was once my favorite project tool, and I still recommend it when people want something very simple and lightweight. But other competitors like Monday.com, Asana, Airtable and others have really overtaken Redmine based products in the project management arena, so given that Planio isn't really much cheaper than the lower tiers of these other tools, it's hard to know where Planio really come out on top any more. ----- ### "Solid Project Management with Room to Grow" — 5.0/5 > **Sandra** | *29 July 2025* | Mechanical or Industrial Engineering | Recommendation rating: 8.0/10 > > **Pros**: Planio is flexible and easy to adapt to different workflows. The customer support has been excellent. They reply quickly, give helpful answers, and are genuinely willing to assist. It feels like a well-rounded platform with everything in one place, which makes managing projects more straightforward. > > **Cons**: The mobile app experience is frustrating. I’d really like a simple, reliable way to manage things from my phone. Also, ticket customization feels limited. It would be helpful to have lanes based on priority and also be able to sort or group tickets within those lanes. I’d like to use custom templates in non-Help Desk projects too. Right now, tracker behavior is shared across all projects, but it would be much better if each project could have its own tracker settings. > > Overall, my experience with Planio has been positive. It’s a solid platform that covers most of what I need for project management. The flexibility and support are great, and it makes organizing work easier. There are definitely areas that could improve, especially around mobile use and ticket customization, but the core functionality is reliable and well thought out. ----- ### "Could be worse" — 3.0/5 > **Amy** | *31 August 2022* | Computer Software | Recommendation rating: 5.0/10 > > **Pros**: Good customer support. Why does this field have a 40 character minimum? > > **Cons**: It's too complicated when you just want simple issue tracking. Hard to understand relationship between projects/trackers/statuses/categories etc without spending some time - not at all intuitive. Not a very nice looking UI. Wiki seems to be perpetually a mess and hard to navigate, but maybe that's just how we use it. Defaults for agile boards with \*every\* status across the top are impossible to use. > > Generally ugly looking and can be very clunky and frustrating to use. Overcomplicated for what we need. But it does the job for simple things, and I had a really good experience with customer support quickly fixing a bug. ----- ### "Planio software review" — 4.0/5 > **Tanjina** | *20 November 2021* | Education Management | Recommendation rating: 5.0/10 > > **Pros**: I like the dashboard and project assign options > > **Cons**: The pricing is high and has less user creation options ----- ### "Unnamed" — 4.0/5 > **Tim** | *9 March 2023* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: issue tracking is pretty good, wiki support is decent, reliability is impressive > > **Cons**: Better integration with Smalltalk, specifically with the Squeak variant > > Tracking projects, nothing weird ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/30465/planio?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/30465/planio) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data