---
description: Review of Hosted Contact Center Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Hosted Contact Center | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [Hosted Contact Center](/software/306097/hosted-contact-center)

# Hosted Contact Center

Canonical: https://www.softwareadvice.ie/software/306097/hosted-contact-center

> Intelligent Contacts’ Hosted Contact Center is an inbound, outbound, blended and omnichannel contact center solution powered by AI and machine learning.

The Intelligent Contacts platform lets agents engage customers across all communication channels—including voice, SMS, email, chat, and more—all within one pane of glass.

With intelligent call routing, inbound calls are automatically directed to the most qualified agent. Once connected, the AI-powered agent interface delivers personalized call details, scripted greetings, and a call-flow assistant. 

For outbound calling, 4 predictive algorithms identify unwanted connections like answering machines and voicemail pickups to increase agent talk time by up to 3x.

Through a modern, non-techie admin interface, supervisors can monitor, analyze and report on the performance of agents, teams, and campaigns without needing help from IT.

Intelligent Contacts’ Hosted Contact Center includes call recording with advanced speech analytics to automatically score calls based on performance metrics, or flag calls with potential compliance violations. 

Contact center implementations can be completed in as little as a few days, but most customers typically go live within 2-3 weeks.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Intelligent Contacts

## Commercial Context

- **Starting Price**: US$500.00
- **Pricing model**: Per Feature
- **Pricing Details**: Unlimited Users. Unlimited campaigns.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Auto-Dialer
- Automated Notices
- Automated Scheduling
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Centre
- Business Process Automation
- Call Centre Management
- Call Disposition
- Call List Management
- Call Logging

## Integrations (5 total)

- Lariat
- Neustar UltraDNS
- Prodigal
- Zoho CRM
- Zoho CRM Plus

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software)

## Related Categories

- [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software)
- [Debt Collection Software](https://www.softwareadvice.ie/directory/4514/debt-collection/software)
- [Auto Dialer Software](https://www.softwareadvice.ie/directory/1564/auto-dialer/software)
- [Predictive Dialer Software](https://www.softwareadvice.ie/directory/1758/predictive-dialer/software)
- [Unified Communications Software](https://www.softwareadvice.ie/directory/1556/ucaas/software)

## Alternatives

1. [Fathom](https://www.softwareadvice.ie/software/423207/fathom) — 5.0/5 (807 reviews)
2. [CallTools](https://www.softwareadvice.ie/software/223069/calltools) — 4.8/5 (155 reviews)
3. [Five9](https://www.softwareadvice.ie/software/20063/five9) — 4.2/5 (481 reviews)
4. [Amazon Connect](https://www.softwareadvice.ie/software/352892/amazon-connect) — 4.5/5 (92 reviews)
5. [CloudAgent](https://www.softwareadvice.ie/software/103643/ozonetel-cloudagent) — 4.5/5 (32 reviews)

## Reviews

### "Synergetic Communication Inc" — 5.0/5

> **Dustin** | *30 July 2024* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to use, and effective.  It has all the reporting needed to manage contact centers
> 
> **Cons**: Agent Scripts is a little quirky. All good otherwise
> 
> Been using this product for over 10 years.  Overall it has been great

-----

### "Intelligent Contacts is an Excellent Technology Partner" — 5.0/5

> **Aaron** | *31 October 2023* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: Technology, service, good peopleThere's nothing like some good ol' fashioned great people who want you to have a great product.
> 
> **Cons**: Nothing comes to mind. Our mutual customers say great things and we are impressed by the integration's performance.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/306097/hosted-contact-center)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/call-center/hosted-contact-center-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/306097/hosted-contact-center> |
| en-GB | <https://www.softwareadvice.co.uk/software/306097/hosted-contact-center> |
| en-IE | <https://www.softwareadvice.ie/software/306097/hosted-contact-center> |
| en-NZ | <https://www.softwareadvice.co.nz/software/306097/hosted-contact-center> |

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