--- description: Review of CUX Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: CUX | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Customer Experience Software](/directory/4574/customer-experience/software) > [CUX](/software/306284/cux) # CUX Canonical: https://www.softwareadvice.ie/software/306284/cux Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/306284/cux?page=2) > CUX.io gather all data but focuses only on data relevant to a business goal. Thanks to pre-analysis the application sends alerts, indicating places of customer frustration, presents the scale of potential problems and prepares data for ready-made and easy-to-implement solutions also known as quick-wins. CUX.io detects, defines, and recognizes users' frustration points such as rage clicks, extensive page refreshing, or zooming content. Those Experience Metrics enable cux.io to predict places on the Customer Journey that needs improving to give a better customer experience and increase sales and revenue. The analytics tool presents 3 types of heatmaps, entire visit recordings - even if they spread through multiple tabs, historical data, data from auto-capture events, experience metrics, and goal-oriented evaluations. CUX.io is integrated with Google Tag Manager and Google Analytics, resulting in codeless website implementation without the need to engage developers. CUX.io is a pioneer in combining qualitative and quantitative analytics to (finally) better understand the emotions, behaviour, and needs of our online customers. The tool can show not only numbers but also their explanation. CUX was founded in 2019 and is headquartered in Wrocław, Poland. CUX is a solution for all industries where customers come into contact with a digital product, such as eCommerce, SaaS, and B2B businesses, companies providing marketing services, or software houses. > > Verdict: Rated **5.0/5** by 11 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 11 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.9/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: cux.io - **Founded**: 2016 ## Commercial Context - **Starting Price**: €79.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: CUX offers 2 pricing models: Business (starting at €79/month) and Enterprise (with custom quote). CUX offers a free trial – no expiration date and no credit card required. Choose a pricing model for your needs: https://cux.io/pricing/ - **Target Audience**: 2–10 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, Polish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Alerts/Notifications - Customer Journey Mapping - Customer Segmentation - Dashboard - Data Visualisation - Engagement Tracking - Predictive Analytics - Real-Time Analytics - Real-Time Reporting - Reporting/Analytics - Trend Analysis - Visual Analytics ## Integrations (2 total) - Google Analytics 360 - Google Tag Manager 360 ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Experience Software](https://www.softwareadvice.ie/directory/4574/customer-experience/software) ## Alternatives 1. 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It keeps data connected better, and gave us instantly better insights into our user behaviour ----- ### "A great product from a fantastic team\!" — 5.0/5 > **Benjamin** | *20 July 2020* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: With Cux.io we've been able to save tons of time and have great insights with our customer experience to be able to make action decisions and implement fixes based on data. They have a great team and I'm excited for what they come up with next\! > > **Cons**: No problems, huge fan of the team, and we look forward to a great relationship with these folks for many years. ----- ### "Writing a review after half a year of using CUX" — 5.0/5 > **Daria** | *8 November 2022* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: One of the biggest pros of CUX for me is possibility to work with it on my own, without constantly sending requests to developers. I can set almost any goal, segment or filter using only CUX and WebDevTools in Chrome. Retroactive analysis also came out very useful - especially in the beginning when I was not sure what exactly I need to measure and later as I started to dig dipper - for quick checking my hypothesis.And of course I have to mention CUX excellent support - they are always there to answer all my questions, help with solving some tricky problems/setups, listen to my suggestions. > > **Cons**: You definetely have to understand WHY do you need this tool - as any other analysis software there are no magic dashboard/set of data that will tell you everything about your website in one click. You need basic understandig about how your website is built, what are your strategic goals, how you approach problems - the magic is in your mindset, not in metrics. And because CUX offering some innovative way of working with data for UX purposes - you may need some time first to fully understand how to use this tool in it's full potential. > > Greate flexible tool for those who wantto understand their product and users better and to make more data-driven decisions ----- ### "Easy visitor tracking & heatmpas" — 5.0/5 > **David** | *17 July 2020* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: I used cux for an ecommerce project and it helped me get a better overview of visitor behaviour on the website. > > **Cons**: Nothing in particular that I disliked. Product is robust. > > Even though the project was short term, I was able to make educated decisions and Cux definitely delivered on the value. ----- ### "Uncover the real secrets of your product" — 5.0/5 > **Syed Zainul** | *25 July 2020* | Outsourcing/Offshoring | Recommendation rating: 10.0/10 > > **Pros**: We all often get lost in the overall usability of the product and dont focus on journeys of each of our customers. To uncover the real insights we need to watch them closely and monitor each of their action. This is what this tool does for marketers. > > **Cons**: Integration process can be improved to support non-techies. > > The overall experience has been great as the support team was always present to help us ensure that we can utilize the product to its fullfest. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/306284/cux?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/306284/cux) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data