About Vtiger CRM












Vtiger CRM pricing
Vtiger CRM has a free version and offers a free trial. Vtiger CRM paid version starts at US$12.00/month.
Alternatives to Vtiger CRM
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- Industry: Automotive
- Company size: 10,000+ Employees
- Used Weekly for 1+ year
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Review Source
Pros and cons of Vtiger CRM
Overall experience with Vtiger CRM is good as it is fulfilling our current requirements of managing contacts and other CRM supported activities just if the customer support service happens to be to better than it would have been perfect CRM.
Pros
Vtiger CRM's contact management feature is very much helpful and most used feature of this CRM as maintaining multiple contacts across the globe is very much hectic thing to operate and Vtiger CRM does it quite efficiently.Along with that the alert/notification feature of the same is something that we can rely on for smooth processing of task.
Cons
Customer support service of Vtiger CRM is not upto the mark there have been time where our issues was not resolved in a systematic manner as it took time way more as we expected.
Reasons for Choosing Vtiger CRM
All these options didn't have well organised templates and addible feature that are provided by Vtiger CRM itself.Reasons for Switching to Vtiger CRM
They are costly in the long ran as compared to Vtiger CRM- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
The great app
A very wonderful experience and still like you
Pros
For ease of use .It offers a range of features for smaller companies
Cons
A very good application in which there are no downsides
- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Good System, but free version is hardly to handle
Lead Management, CRM, project management with effort/expenses-tracking
Pros
Basic features are all here - also in the standard edition. But you have to buy many addons to get this working (e.g. pdf-Export) for daily work. Also the interest in the community edition seems not to be that high from Vtiger. Difficult to get free know how, also with extensive research.
Cons
Gui looks somewhat outdated and is not intuitive. Translations are there, but of bad quality. Upgrade is difficult for non-techies.
- Industry: Internet
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Versatile and scalable
Hugely positive and I prefer this CRM to others I have used which tend to be a lot more expensive the Vtiger.
Pros
The ability to customise the CRM to your business requirements.
Cons
Connecting modules together can be tricky for beginners.
Reasons for Switching to Vtiger CRM
Price a lot more affordable and scalability.- Industry: Civic & Social Organization
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Vtiger is excellent and affordable, with less limits even at the lower costs
Excellent, would recommend it.
Pros
Excellent UI, very low learning curve, attractive to use and navigate around. Well integrated with the other apps I use. Workflows are excellent, and with few limits. Generally there are very few limits imposed even for low price plans, unlike many other CRMs I tried.
Cons
Workflows could be made easier for beginners.
The project management side on my plan is fairly basic, but it's nice to have it there.
Generally nothing, I really like it. The only reason I would change is if I could get a cheaper deal elsewhere.
Reasons for Choosing Vtiger CRM
Silly limits imposed on e.g. number of records, automations, number of pipelines, number of email outs, etc.Reasons for Switching to Vtiger CRM
Price, usability, multifunctionality, UI.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
One of the better Open Source CRM platforms
We moved from Suite CRM (another Sugar based CRM) to Vtiger based on one of the sales people we'd employed at the time. The interface was slightly better but otherwise there was not a huge difference with it. However, we did find that some of the administration was a little clunky and the process of upgrading between versions was not trivial and often resulted in issues resulting in long outages while we figured out the cause. Ultimately, we migrated away from it in favour of Insightly which is a lot more forgiving of less technically able users.
Pros
The interface is familiar to those who have used Sugar-based CRM platforms before and is probably one of the better ones of them.
Cons
The process of upgrading between versions is clumsy and error prone. The UI is not particularly friendly for less technically able members of the team.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
CRM whose strength was the community forgotten by the manufacturer
In general terms, the CRM is good, but without community collaboration is hardly to make it better and adaptable to current time
Pros
Its very powerful for use, understand an customize, One of the best CRM's open source from 2004-2014, that cover the income and outcome process of any mid-size organization. with tools provided by community that complement it and make it strength and powerful.
Cons
the manufacturer forget the community and focus its work in On Demand version and it set aside the community that helped develop and grow globally. Today it is positioned as a standard CRM that hardly provides valuable characteristics to the market, as it is no longer open source
Reasons for Switching to Vtiger CRM
open source, community, functionality, flexibility and power are some of its main characteristics undoubtedly
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Easy to use and customizable
I have all the clients info in vtiger but the more important info that I save are quotes and invoices, when I want to plan some strategy I just have to prepare some reports form the tool so I know how was the interaction with a specific client the last quarter.
Pros
Its really easy to use and there are many options to customize the user experience
Cons
As a CRM I would like more tools to show some specific info to my clients but in this field they are very limited
Reasons for Switching to Vtiger CRM
I prefer vTiger cause is cost-effective and really easy to configure and use.- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Convenient as SaaS, but not designed as SaaS
My overall experience is acceptable. It works, the sales force uses it, and it has the important information. But it is not a satisfactory experience for the reasons explained above.
Pros
The product works, it has everything a CRM needs to have. The basic features are all there, and many advanced ones as well. It is quite comfortable to use once you learn how to use it. It is 100% Cloud, so the sales force has it available from wherever they are.
Cons
It looks like software designed to be a desktop application (win32), rather than software as a service. That is, the user interface (UI) design, as well as the user experience (UX) is not good. It's not very user friendly, it's not fast, the graphic design is not sexy. In short, it looks like a product that is not intended to be 100% SaaS, but to run on the Windows desktop.
- Industry: Business Supplies & Equipment
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Vtiger CRM is a Game Changer
Pros
Vtiger has been a game changer for us especially the sales team. it has various features that makes sales and marketing more profitable and its very enjoyable to work with.
The best feature in Vtiger is the sales automation and emails marketing options. We are able to conduct sales online with ease which makes us reach more customers which increases productivity.
This too is also very affordable which reduces marketing cost on other avenues.
The ability to install this tool in our phones is also an advantage for us. We work from anywhere with this app which leads to higher yields.
Cons
frankly the software has worked wonders for us. We cant dare rate this tool below 8/10.
- Industry: Human Resources
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
A insight full review on vtiger an unmastered crm Vtiger
Vtiger CRM is a halfbaked crm with less of useful features and more of unwanted features . A semi done CRM in total .
Pros
The bulk database holding capacity and simple system of a funnel which has a good flow of data and upgradation .
Cons
The page open loop which takes too much of time to load is consuming too much of time . Homepage is too backward and needs a lot of improvement .
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
An affordable yet capable CRM for businesses of all kinds
I beleive vtiger was the reason we were really able to be comfortable in sales automation,
Pros
When starting out, Vtiger pretty much covered all the sales automation needs we had using the existing modules and very little custom work was required which is what you need as you get to know a piece of software.
Cons
The deployment process had quirks and had to redo it a couple of times, not difficult, just has to be done a certain way.
Alternatives Considered
Salesforce StarterReasons for Choosing Vtiger CRM
Cost was phenomenalSwitched From
NetSuiteReasons for Switching to Vtiger CRM
Ease of getting started- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Vtiger Crm implementation
I used it for marketing and commercial company 20 or more people users, also for huge association and university, lately seem it is on so much controlled from Vtiger that is proposing their cloud vtiger, I'm talking about opensource community one
Pros
I like the fact that you can start use it fast, possibility to create custom module
For who work in php, mysql environment is almost easy find solution to troubles.
Not so much help online but emough for help you
Cons
Workflow is tricky, need some tries and knowledge for use it, theorically seem simple, but some troubles to execute it
Reasons for Switching to Vtiger CRM
I know it better,
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Price versus functions
We organize everything with vtiger. From the customer inquiry to the offers, order and invoice. We also organize the entire purchase of goods via vtiger. Finally we do the financial accounting in a different solution.
Pros
vtiger is the best choice for a small to medium-sized company. The range of functions and possibilities is enormous. The system can also be easily adapted by less experienced people and integrated into existing business processes. The workflow function is extensive and gives a considerable additional benefit in the daily work.
Cons
vtiger has weaknesses when it comes to designing communication by normal mail. Templates can be created for all order documents, but when it comes to a simple letter, the processing is very cumbersome. In itself, vtiger is not suitable for normal mail.
- Industry: Security & Investigations
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
best there is
So far all's good, going for better!
Pros
the best part is the accessibility: beyond the fact that you can connect via any web browser, there's the mobile app ( with offline option and other awesome features ) and the Gmail addon which is superb; i mean with just 2 3 clicks you create the opportunity and link the conversation directly from your inbox ( genius!)
overall the accessibility and overview of the data is really really good.
the other great feature present in almost every part is the flexibility with which you can create the reports, the templates, the way you store the documents, etc.
i'm not sure about the other CRM solutions out there, but so far VTiger CRM proved to be a great adaptable solution, which ( at least on the sales representative side of our business) has brought us much improvement especially on the time : no more need to dedicate hours to update the system at least a few hours each week, it can be done instantly and in a few clicks you can even track the doubles and merge the data, but also the reaction time - easy to prepare the quote and send it directly to the customer/partner.
Cons
the only downside i can think of is the slow chat - internal communication tool seems to be "on standby" or still under development, but it exists .
- Industry: Management Consulting
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
vTiger, a CRM company that tries harder
VERY IMPORTANT!!! and I asked for it many times, especially for small companies, is mandatory to be able to sign with different names (and different signatures) in each of the different mailboxes that we are able to have. For instance: I'm the CEO but sometimes I have to reply an email as if I were the woman at [email protected] (the solution that suggested me is to change my name and last name in the preferences, this is not a way to solve this problem). I'm sure that many small companies have the same problem. I have at least 4 different domains and almost 10 mailboxes in my account.
THIS MATTER IS EXTREMELLY IMPORTANT!!!
Best regards, Eduardo
Pros
Compare with other CRM option is a great value for money (especially for a small company like ours).
You work very hard and steadily to improve your product (we witnessed it over the years)
The support is great.
Cons
Email campaigns need to be improved (for ex.: is very complex to resend an email campaign to those who unopened it. I would like to operate on the list of people in the email campaign reports as the list of emails that bounced or clicked without having to open one by one each contact)
A better way to order the email templates and the email campaigns.
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Small business friendly - not user friendly
What's most important is how it improved our customer experience. We stayed better connected and made every interaction count. Sales accelerated and complaints declined.
Pros
Amazing contact database and contact management systems. I used customer tracking to reach more customers on more platforms.
Manage support and sales in addition to marketing.
If you have teams everyone can work together, if you're managing on your own you can get a lot of work done within Vtiger. Less running back and forth between systems.
Forms can be customized *to an extent*. The pilot version is free, the paid version won't break the bank.
Cons
I couldn't find a way to format reports and exporting data was a slow and difficult process. As I mentioned in the review title, Vtiger CRM is not user friendly. I stayed late in the office doing my best to get it up and running.

- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
CLoud based CRM for Everyone with some hints and tweaks
sales planing and automation, from leads development, sales process, post sales, support, help desk for internal and external customer, projects, case studies, and renewals. collaboration across the teams from support, finance, quoting, purchases and approvals.
Pros
Easy to use environment
GUI
Easy integration with 3rd party apps for email, calendar, contacts, telephones
Always improving products on the cloud version
Collaboration with ease
workflows across the whole sales process, including post sales
Cons
sometimes it freezes
after every update there could be a hiccup
sometimes sync settings and integrations got lost
invasive notifications
annoying sounds
change of buttons placement tend to confuse after you get used to it

- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Easy to use and does almost everything I need
Trackability and accountability within my company is the biggest benefit. And ease of use for non technical users.
Pros
Ease of use, storage capacity, privacy, application add ons and customer service. Allowing the different roles within my company certain accessibility parameters, but does have limitations.
Cons
Separate modules don't easily connect for systemic workflows. Customer service. Amount needed to spend to get extra storage and flexibility for workflows. Accessibility to block groups of users from doing certain things.

- Industry: Business Supplies & Equipment
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
The best CRM
Wellington, first we integrate thecompany. Now, salers can know what products we have in our storage.
The Sales Assisntant can create quites easily.
The After Sales Support Área, can manage the visits todo our customers when they have to install, repair, training some of our products.
The owners can now how much the Sales Area are selling monthly.
Logistic can manage better the storage.
Pros
With Vtiger I can integrate all the company. Logistic, Sales, After Sales support, customers
Cons
Nothing. All Is perfect. I don't have anuncio problem with this CRM
- Industry: Industrial Automation
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Easy, Customizable, Always present to help you
The possibility of using a smartphone app has solved several problems especially when you are out of the office
Pros
We have been using VTiger for over a year, with the passage of time it has become a very useful tool as well as easy to use already in the first use.
We appreciate the possibility of modifying and creating new modules to support those present to strengthen the traceability of information to the sales department that would not have only management software.
The sales department is able to keep its customer portfolio active with simplicity and to propose new solutions or opportunities during the bidding process by using the possibility of sending offers directly from VTiger.
Cons
Some missing features in the marketing module like the ability to manage multiple mailing lists in a single Marketing list

- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
A good baseline CRM with capability to add advanced funtionality
We used vTiger CRM for some of our call center solutions to collect customer information and integrate with the dialer systems.
Pros
It is a solid basic CRM. It provides all of the essentials for capturing customer data and sending it off the the next step in the sales cycle.
Cons
The system is rigid, so making changes to match your internal workflow may not be super easy to accomplish. Also, integrating a payment solution may be more work than necessary.

- Industry: Aviation & Aerospace
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
My Experience with CRM Vtiger
Overall experience is good, i the CRM in my bussines and helps to the follow, and track the oportunity, with the wrkflow the agents keep informed about yours oportunities.
Pros
the easy implementation and personalization, I can create my own workflow and create my own fields, this is very important for my bussines.
Cons
the poor support we have a open source version and in Ecuador don't exist people who know about this software
- Industry: Real Estate
- Company size: 51–200 Employees
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Review Source
OUR CUSTOMIZED CRM
We are big FAN of your product now as it is solving all the problems with ease. Everyone in our team is using it with comfort and it can be updated very easily because of the mobile App. Special mention of your Analyst as She is very helpful and she sorted our Inventory Module which was a big task and that's working very well for us now..
I guess this is a perfect product for us.. few tweaking and customization is still going on but whatever we are working on. its working absolutely fine
Thanks Team and Vtiger
Pros
The Software is very easy to use and can be customized as per our requirement. We were looking for something which we can customized as and when we require. And our search ended here.
Now I am so impressed with the applicability of the software that I am looking forward for Real-Estate module too and would request you to help out there too.
Cons
Just adding some dynamic fields for more control on entries can be like a cherry on the cake otherwise it seems superb so cheers to the Team.
- Used Daily for 6-12 months
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Review Source
Using V Tiger
We keep finding new depths to the V Tiger system as we develop use of it in our system and as a result are using it far more than we anticipated.
The support from V tiger has been nothing less than superb and we could not have made the use of it that we now are without that support
First class company and first class product
Pros
Adaptability and support
Cons
very little at all,
One bad shortcoming is that we have to save documents locally and then upload,rather than being able to save directly into V Tiger - this is time consuming and seems totally illogical. For invoicing, you also need to have a spreadsheet structure as opposed to having to enter each line of the invoice individualyy and do all of the maths manually

- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Increasing business productivity with Vtiger CRM
In general I am satisfied with this software since it fulfills its functions according to a low subscription price and even its free version is very useful.
Pros
One of its main advantages is the price, which compared to its CRM peers is relatively lower. It is also a complete tool that allows you to do simple things like managing customers to marketing automation.
Cons
A disadvantage that can be improved in the medium term is the technical support, which at times is not fast or does not solve the problem.
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
CRM manager
Pros
Vtiger have a lot of configuration possibilities, it's reliable software.
Cons
For administrator it's complicated to configure and implement.

- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Monthly for Free Trial
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Review Source
CRM platform that is used by businesses of all sizes to manage their sales, marketing, and more
It is a powerful and versatile CRM platform that offers a wide range of features and functionalities for managing your customer engagement processes.
Pros
It is highly customizable, allowing you to tailor the system to the specific needs of your business. It also features a user-friendly interface that can help reduce training time and increase productivity. With a comprehensive set of tools for managing sales, marketing, and customer service, you can manage all aspects of customer engagement from a single location.
Cons
It can be expensive. While there is a free version of Vtiger CRM available, the more advanced features and functionalities require a paid subscription. This may not be feasible for smaller businesses that are operating on a tight budget.Another potential issue with Vtiger CRM is that the platform can be complex to set up and configure. While the user interface is intuitive, setting up the platform initially can be a bit of a challenge. This may require some technical expertise or assistance from a consultant.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Maximizing Business Efficiency with Vtiger CRM
Pros
Vtiger CRM has been a godsend for our business. It has enabled us to streamline our customer service and sales processes, creating a more efficient workflow. With its powerful features and user-friendly interface, it's easy to manage contacts, projects, tasks, and more. We have seen an increase in efficiency since we started using Vtiger CRM and highly recommend it!
Cons
As of now, I have not encountered any negative consequences.

- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Saved my working life!
I own and run 2 companies, one together with a good friend and she has also one more company. Since we started in 2010/2011 we have been working more and more closely together and when starting to use Vtiger in… think 2013…. We share all our business information in Vtiger.
This gives our small companies a great advantage and brings security to our customers. Sometime in 2014 I got sick and started to get more and more fatigued and in the end of November 2017 I was diagnosed with ME/CFS. This means my head get tired and I have problems remember things and plan my work. Without Vtiger I would have had to stop working. No, it is really the truth! From the start we have created new modules, new checklists, new ways of project management because we wanted to hire more people and wanted them to work like we do. We have modules for customer updates of Wordpress sites, for SEO management and for support.
We haven’t hired a lot of people but all these adapted workflows is now an enormous help due to my cognitive issues. I can still work, not as much as before but still working. So, thank you Vtiger!
Pros
Its ADAPTABLE!
On the first look you might get surprised of all the functions but when you start using it you will realize there are even more functions and you will love it. I do realize that if you want a CRM, support system or project management and do not want to adapt anything to your organization - then the Vtiger might not be for you. But I have never worked with a system that I didn't want to adapt.
There is always some process, some pipeline that you do different than other businesses and I was so happy when I found out that I could make the Vtiger – to be my system – adapted for my needs. And I love the fact that even if we are small companies, we get good support from Vtiger.
Cons
Well actually the fact that is so adaptable and still very powerful do requires that you think and plan before you start to create new pipelines, modules. Because there are so many functions that you can create a module that serves even the most complicated process. And so even if you can make anything – take the time so write done and plan the process.
- Used Daily for 2+ years
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Review Source
vTiger for B2B sales
We use vTiger in our manufacturing B2B company. We have two offices (Australia/USA) and local and remote workers. vTiger gives all of us access to the information we need at anytime, even when we don't have an internet connection (thanks to the iPhone/iPad app).
The web interface is generally very easy to use and the speed is quite good, even on a slow connection.
There is a heap of features we don't need or use, and a couple of areas where it would nice to get new features that meet our needs, but given the price we can live with these.
Pros
Cloud based, access from anywhere.
Central database with all the details we need for dealing with Companies, Contacts, mailouts, tech support and training.
Powerful automation options (eg. automatically send out a follow up e-mail one week after sending a quotation).
Easy to learn.
Great Tech support. Always get an answer to an email within the same day, and usually within 1-2 hours. They will go the extra mile to help you sort out an issue. We recently wanted some customisation of a PDF template for our quotes and they spent many hours sorting through what we wanted and did the changes for us.
You get a lot more than you pay for. Don't let the low price (compared to most other hosted CRM packages) fool you, vTiger does 90% of what the others do, for far less money.
Cons
The search could be better. It always finds what you are looking for, but the order the results appear is strange. If you search for a person called "Smith" it might show Mr Jones first (who happens to live in Smith St), then show Mr Smith next. This means that sometimes you have to manually search through the 30-40 items listed to find the one you want.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Perfect Solution
Pros
We use the free self install edition and have great integration with 3rd party adding which allow us to get our invoices and documents signed digitally.
Cons
There were some small bugs we had to fix ourselves relating to email attachments.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Vtiger CRM vs Competition
overall, it's been great! The biggest bang for the buck for sure. It's still expensive but you get what you pay for and I highly recommend it.
Pros
The best thing I liked about this software was the ability to do sales, marketing and support all in one program. Our sales team is able to track opportunities and view sales funnel reports. The marketing team is able to email and tag the contacts to specific target audiences. The support team is able to use a ticket system in order to keep all projects and assistance notes in one place.
Cons
There are certain areas where you have to click here and there just to reroute you back to where you were. Like going from an opportunity to quotes and if you want to add notes, you have to go back to the opportunity and them go to your comments. Also the enterprise search tab doesn't always find everything you're looking for so you have to specifically go to contacts or organizations to find them.
Alternatives Considered
HubSpot Sales HubReasons for Choosing Vtiger CRM
Infusionsoft did not have a support ticket system and their sales portion is ok at best. The quotes aren't customizable the way Vtiger is.Infusionsoft is really good for marketing but that's about it.Switched From
KeapReasons for Switching to Vtiger CRM
We chose this because it addressed all 3 of our needs. (sales, marketing and support) We didn't want to have to purchase a whole other software and go through a whole other set up, when we can have it all in one place.- Industry: Publishing
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
VTiger is value for money
I'm very happy with vTiger although it is not SalesForce. You feel you are working with a company who cares about you and try for all means to help you to improve your business.
Pros
It has a lot of resources. For a small company with low budget it's a great choice. The customer support is great, they are always at your service with a lot of patience and dedication. They are constantly adding new features and improving the software.
Cons
Some of the features are complicated to adopt, like the project module and it is not very friendly. Although the email campaign module is quite good it needs some improvements when you try to resend a campaign, it needs to generate a URL of the campaign like MailChimp does.
As a small company I would like it to allow us to adopt different identities (as an example, I'm the CEO but sometimes I'm acting like a support agent so I will like the CRM to allow me to change my name in that case to pretend we are a bigger company, it is not nice to sign with the name of the CEO from the email address of [email protected])
Reasons for Choosing Vtiger CRM
I switched like 10 years ago, at that time I was using the OpenSource version of bothReasons for Switching to Vtiger CRM
I find that the price is affordable for our size of business
- Industry: Hospitality
- Company size: 501–1,000 Employees
- Used Weekly for 6-12 months
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Review Source
VTiger crm has everything it takes for successful sales
It is a quite complete software for the whole sales line of the company, because it includes not only the crm for the management of projects and tasks, but we can from there better understand our customers and create marketing campaigns, which allow us to increase our sales. VTiger is ideal for companies that need to have everything at hand, a software that covers all stages of the project. Start-up companies will find in this software the tools they need to efficiently organize their sales and projects, achieving an increase in their performance.
Pros
You can monitor all sales processes and projects in one program and that makes it the best. I love that it is cloud based, which doesn't crash computers. Its ticketing system is very stable and efficient. It has great marketing management, which makes it easy for us to do mailings.
Cons
It does not have the option to drag and drop tasks to place them in another space of the project. It is frustrating how many clicks you have to make to start a specific function. The software is very complete, for that reason it has too many functions and tools that tend to confuse the learning process.

- Industry: Public Relations & Communications
- Company size: 501–1,000 Employees
- Used Weekly for 1+ year
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Review Source
VTiger is the best CRM for sales and customer acquisition
It is a very intuitive and dynamic program that has helped us to increase our sales, through different channels such as sending advertising and offers of our services by email. Also the project management is very easy to use planning and executing sales successfully. This software has helped us a lot to increase sales, the organization of the marketing department and bring in an orderly manner all the activities that must be done to close business and projects. A very useful tool that everyone uses in almost all departments of the company and that relieves the workload.
Pros
The customer tracking feature is very useful, as we can interact with them on different platforms such as Gmail and social networks. It has a free version which helped us in the beginning and we were able to adapt to the main functions easily. I use all the alerts and reminders and it is a great tool that helps me not to forget pending activities and clients I need to call and visit.
Cons
All the functions are easier to use in its web version, making it cumbersome and not very useful on the mobile app. The fields for customer information are very few, it should have more options for information or leave a blank space to fill it manually, so that all the information that is required is stored in the system.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Salesforce Killer
I can confidently say implementation of this software has significantly increased the sales and marketing efficiencies of the business in which i have implemented this software.
Pros
This is an enterprise level ERP package that offers practically every feature of Salesforce, and structured to allow for SME type admins to build this via custom modules and flexible dev environments. It is a highly practical package that allows non-qualified programmers to get the equivalent bespoke style functionality out of the system/
Cons
Project mangement is clunky. I cant drag/drop task bars in the gantt chart. the reality is i need to use smartsheet to get the flexibility i need here, together with the highly useful linking between the subtasks - i.e. STart to start lines the task bars from the start. End-to-Start is the typical 'cant start task 2 until task 1 is finished', plus the multiple day delays and advancement options with these relationships
Alternatives Considered
Zoho DeskReasons for Switching to Vtiger CRM
I was introduced via the Open source installer offered through Go daddy website management. The pricing makes the commercial version of the software highly reliable and a no brainer.- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Excellent crm for sales management
My overall experience has been very satisfactory.
Pros
It allows you to record all the operations carried out with your clients by user. And carry out the corresponding follow-up. As well as keeping track of the work done by your employees.
Cons
What I liked the least is that it does not leave the user time of who managed the client. It must be done manually.

- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Good platform to follow up comercial activities
I have been using VTiger in its community edition for about 3-4 years. It is a good software to keep track with the commercial activities. It helps me manage my leads, customers, and activities all in one place. I think that it could be more intuitive and more straight forward regarding the notifications and the activities done or to do with my leads/customers
Pros
What I like the most about Vtiger is that I can manage my business activities in one place specially the ones involved in sales & marketing.
VTiger has evolved in the last years, bringing a better user experience, and making it more intuitive.
VTiger has helped our sales team to have all the quotes and proposal documents updated and centralized.
I like the way that you can collaborate with all the sales team, sharing contacts information, and always knowing the status of the opportunities.
Cons
Although VTiger has evolved a lot in the last years, the follow up activities could be more intuitive. It would be great that the notifications and reminders always appeared on screen until they have been completed.
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Vtiger CRM Review - Support and Overall
My experience with the support staff has been unmeasurable. They are extremely patient and work with me to meet my business needs. They also take the time to explain issues to me so I can increase my knowledge base.
What I like best is vTiger Functionality: Being able to create modules from scratch with correlating workflows. With a basic understanding and the help of the amazing support staff I have been able to do almost anything my business has needed and further my knowledge base. This has worked for my company which is a mix of service and sales.
The technical support provided via the Live Chant is excellent. They are always so helpful and patient. Even when the additional research was needed on their end to help me they always get back to me in a timely manner.
Pros
vTiger Functionality: Being able to create modules from scratch with correlating workflows. With a basic understanding and the help of the amazing support staff I have been able to do almost anything my business has needed and further my knowledge base. This has worked for my company which is a mix of service and sales.
The technical support provided via the Live Chant is excellent. They are always so helpful and patient. Even when the additional research was needed on their end to help me they always get back to me in a timely manner.
Cons
I think the software does an excellent job and most of the needs are solved by an available ad on. Most things I have disliked through the year with working with the CRM were from lack of knowledge. Once educated the system meets all needs thus far.
If anything I would say the contact module, I wish when opening cases only contacts tied to the merchant dba would appear and just not anyone with a related name. I am currently digging into this further.
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
V tiger sales director U.K.
We used an in house crm tool previously and using v tiger we have been able to transform the way we manage mql’s through to sql’s That are taken by inside sales and nurtured as leads all the way to opportunities forecasted. We are then able to create win and loss reports to understand why we are losing and winning business.
Overall a simple and decent tool which has improved the way we do things. If we could get a bit more sophistication around trends of data and Fix the simple bug around adding totals correctly plus the quarters thing mentioned prior we are into a winner !
Pros
It is easy to record and look up records for my team. The fields have been configured to capture all of the pertinent information I need.
It is easy to use and quite intuitive , I actually enjoy using it
Cons
Our quarter 1 is September and we have to work with this as q3 in v tiger as it cannot be amended.
Sometimes the total amount of the deal does not equal the total amount from the forecast summary screen , v tiger are aware of this as a bug.
It would be nice to have some trending data so I can review how my pipeline, upside , probable and commit goes up and down during a given quarter. This way I can say salesperson x had $100k in probable In month 1 yet $0 in month 3. This is because $50k moves to commit however you lost the other $50k
THe outlook integration doesn’t seem to work
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Too many feature gaps
I mostly work with Vtiger as an admin and sales support. Most times, when I have a project or idea to improve our processes, Vtiger lacks the functionality for me to follow through without the need to utilize some outside tool or service. Many times I've wanted to add a feature, establish a process, or some other task to improve our sales/marketing methods, but I find that I cannot do so in Vtiger - it isn't a lack of my knowledge of the product, because several times, after consulting the documentation, I've contacted Vtiger support and was told that the task cannot be done.
Pros
It has a lot of customization features. Support answers promptly.
Cons
Features that I think should be standard are missing or inadequate. For example, there are almost no connectors to other software - from Vtiger or from other vendors/services; We use Constant Contact for email campaigns (Vtiger's email module is convoluted and unreliable), and there is no connector for it, so I have to manually import/export new or changed contacts to keep both databases current. And the import process is touchy - Vtiger often creates duplicate records. Getting from one screen/module to another is annoying - it takes too many steps, something a simple menu bar would solve. I could go on with the quirks, limitations, and missing features, but I think this sums it up: Vtiger feels like it started out as a simple app and has had features and modules dropped into it, not really incorporated to make the tools a seamless experience.
- Industry: Management Consulting
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Jack of Too Many Trades?
My company has been using vTiger for the past 2 years. To give a little background, we are a 25 person company that provides IT Security Services to clients. Within those 25 employees, we have sales reps, marketing reps, and auditors who provide the services to our clients. We use vTiger for our CRM as well as our project management tool for our active engagements with clients.
On the CRM side, I find vTiger to be okay. Not great, not terrible, just okay. Some of these reasons include a lack of intuitiveness to the system and the alert system is not good. The biggest sticking point for me is the alert system. When I set a task to follow up with a client or prospect, I want to get a reminder, not an email. I get hundreds of emails per day to the point where I shut my email down or it will consume my entire day. Thus, when vTiger sends me an email telling me to follow up with someone, I may not get it till the following day. While not a big deal, I would prefer an alert (pop-up notification) in the system at the day and time I scheduled it. I know that I could go into the tasks area and see what is due each day, but I am busy and need something in my face to remind me, not something I need to search for. Also, I don't find the system to be incredibly intuitive overall but honestly, this might be how my company has the system configured.
On the positive side, the system is highly configurable to meet the needs of your business and whatever you need which is great. The only caution that I would have is that you can over customize the system which can become a challenge later down the road.
Overall I would recommend vTiger but you have to know what you are getting into and if you can handle the limitations with the product!
Pros
Pleasant user interface, customizable, easily accessible, awesome support
Cons
Overwhelming at times, possibly tries to be too much to everyone as opposed to being focused on a couple of specific areas
- Industry: Building Materials
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Flexible and complete package
We initialy came to vTiger as a cheaper alternative to Salesforce. We found not only a valid and much more easily customizable CRM but we have developed the modules to handle internal Cases, as a Project Management tool, as a simple DB to keep track of products, as a Quote & shipping
Pros
Can be customized without being a programmer. It is flexible enough to do many things well enough for a small company that does not need very specialist applications. It is intuitive enough for my users to take up without pushback
Cons
I would love better integration with Google Sheets. Poor (non existent) formatting of reports. No community forums or "vote for function"
Reasons for Choosing Vtiger CRM
Salesforce charges double and you still had to pay extra to third parties for basic things like Edit in grid, etcSwitched From
Salesforce Sales CloudReasons for Switching to Vtiger CRM
Greater flexibility, price to function ratio- Industry: Marketing & Advertising
- Company size: Self Employed
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Review Source
A very adoptable CRM
Depending on your needs the Vtiger CRM might be the best CRM for you. I needed a CRM where I would be able to change fields, add fields, create my own templates for printing, add functions and checklists for my daily work. I also had one specific demand - I wanted one CRM but for 3 companies. I'm an entrepreneur so at present I'm involved in 3 companies and closely working with other entrepreneurs and we share customers. But we want to send quotes, sell orders and other information from different companies to each customer but have alla customers in one CRM. Vtiger solved this.
Pros
Very adoptable. Depending on which version you choose you will have different modules and the possibility to add modules of your own or deactivate modules you don't need. All records from the different modules can be printed out and you can change the templates.
Vtiger is complex and can be adopted to all your needs but then you need someone within the organisation that would love to get into the system and make the changes. The vtiger support are great to.
I have been able to create a CRM that works for me, all my companies and partners and help us give create customer service and of course keep up with leads, projects, email campaigns and todos.
Cons
Well Vtiger might not be the CRM for companies that only need to have a simple register of clients companies and leads. Since there are so many great modules you really have to set a aside time to get to know the system so if you don't have time or only need a few limited functions you maybe should not choose vtiger.
- Industry: Professional Training & Coaching
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
vTiger - many features ... but requires a programmers mindeset
In summary it has lots of promise and promises, but when you actually use them you realise each element doesn't seem to work with the user in mind, and you end up having to throw any standard template away and build from scratch. Thus the savings in license fee could easily be eaten up by developer cost and maintenance.
You need to be a programmer to make it work properly. It doesn't connect well with other apps.
Pros
vTiger is a cost effective CRM. It provides many of the features of high spec and high cost equivalents. In theory you do not have to purchase the plethora of other CRM tools
Cons
It requires a programmer's mindeset to get it to work properly. You need to know HTML well do get things like e-mail to work (unlike Mailchimp). The templates and examples feel like they have been developed at speed to tick the box rather than designed as a user would use them. So none of them quite do the job.
For example, if you want the system to organise appointments, then the appointment e-mails sent by it require significant work in HTML to make them brand consistent. So it might have default text e-mails but they look techy, and you have to build them from scratch to make them professional.
It has things like Outlook synchronisation, but we spend 12 months trying to get this to work and ended up finding the it couldn't cope with changes to appointments in outlook synchronising with vTiger - so it was effectively useless. You cannot have the whole team working with a single customer database and appointment calendar in their Office 365 accounts.
It does basic synchronisation with FullContact - but you cannot seem to synchronise images, or social media profiles to augment customer records by default.
- Industry: Industrial Automation
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
QTE Training likes VTiger
See section pros
Pros
one of the most reasons was the accessibility of the data from wheresoever, that'S absolutely given. Another one is the Independence from Software-Systems. We are using MS and also Apple-Systems, no Problem.
Helpful is also the VT 360 App. whereever you are, and you spare time, just check for a customer or also call via mobile. the inside Team will see your activities immediately. Information that Counts.
Cons
The Adoption of the System towards some specific needs is somewhat poore. no custom Buttons available, the print-templates Editor is poor on formating and sometimes you also Need a work around for list variables to be shown.
It should have a customize package as from VT-Experts provided for teh serverbased solution (https://www.vtexperts.com/)
Alternatives Considered
SugarCRMReasons for Choosing Vtiger CRM
Salesforce was to expensive for the small Business we are onSwitched From
Salesforce Sales CloudReasons for Switching to Vtiger CRM
Cloud based System, pricing, easy maintainable- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Lots of features
It made the sales team work very easy and it helped management to see how the team was working each lead. The reports are clear and very easy to personalize and setup.
Pros
The lead import and management. It’s very easy to keep track on who’s doing what and have a history of the lead.
Cons
If you are not precise with loading the leads it can be difficult to load new leads. The duplicate feature does not work too well as it’s case sensitive and I would get many duplicated leads
- Used Daily for 2+ years
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Review Source
Great product for micro and large businesses. Excellent Support from Vtiger.
Pros
The flexibility to add Modules and fields and change the name of fields. As I use this daily for managing my clients in the office and on the road the email functionality and the Mobile App are very very useful. Vtiger respond quickly to requests AND have over the years actually implemented ideas I have put forward.
Cons
Out of the box, the 15-day trial allows the user to see Everything that the product can do...This is fine if the user has some CRM experience however if the user is new to CRM then it is quite overwhelming...That said their Help system is very user-friendly and the new user can get the CRM going quickly. Or the User can get assistance from the Vtiger Partner Network.
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Fast, efficient and easy to use
I am glad to have found this online software. Our efficiency has increased; we do more work in less time. It helps us make better decisions with the reports. It is accessible from anywhere as long as we have access to the internet, it doesn't require any installations and can be accessed from a PC, tablet, smartphone or laptop. in conclusion, I can happily recommend it.
Pros
Never have I been more efficient when doing tedious tasks, Vtiger surely helps me accomplish this work by allowing me to create detailed daily or weekly report templates. These parameters can be modified at any time to satisfy future needs. It helps us stay under established SLAs with its management tickets interface and notifications. The management console or interface it is very easy to understand, detailed information about any new case is displayed to conveniently. Any other necessary information can be located in different tabs of the menu.
Cons
Overall, this CRM software has delivered all of the required needs I have for my organization, however, just like any other software out there you will always stumble across a learning curve. If Vtiger documentation was easier to locate and have it always in a link inside the interface management console to reach to, I would not ask any more from this CRM software.