ResNexus

Pros

The calendar and ease of booking is excellent for us. We get our questions or problems answered quickly.

Cons

Cannot think of anything. We do have a problem with the pet cleaning charges being charged daily, which is not our policy.

Pros

What can I not boast about when reviewing Resnexus. This company is amazing across the board from their easy to use hotel/property reservation software, to their outstanding customer service and willingness to help, to their website design department. I myself have worked years in the food and beverage/hospitality industry but never inside of a hotel. My father decided to purchase a small boutique historical hotel August of 2023 and told me to figure it out. Having zero experience working inside or running a hotel I of course had to teach myself multiple different aspects of the business. The previous [sensitive content hidden] had it for 30 years and so I inherited the company they used for their property management system, Resnexus. I mean for someone with no experience their software was super manageable and I had little to no issues picking it up. The layout of everything is great and the software itself you can just do about anything with. Marketing emails, anything and everything you want to do with rate management, any report in the world you want haha it will put out. We have now integrated our payments with Resnexus which makes things even better. Recently, Resnexus just finished doing my hotel a new website that turned out spectacular. Powerful SEO, design, functionality, everything is fantastic. I can't say enough about how superb this company has been for me. I work closely with a property management professional throughout the year that helps me put together monthly packages or discounted deals for guests that we can put onto the booking engine and/or do a mass email marketing campaign out to my clients. He's there to answer any question I have at any time and I do have more than a few throughout the year. My company has now incorporated Resnexus's travel protection program for my guests providing them with an option to purchase a plan that covers any last minute cancellations. The possibilities are just endless with this company and the customer service is top notch. There's no question that from the [sensitive content hidden] down to the staff that help run this company, there's nothing but quality when it comes Resnexus. Thank you guys for everything you've done for myself and my company. You've played a massive role in our 10% revenue increase this past year and just making things manageable for myself and my team here at Hotel Planter. If your reading this review in search of a product like this, seriously save yourself some time and take my word for it. You'll be glad that you did.

Cons

If there was one thing I would say that I wished was better about this company or certain aspects of it I suppose it would have to probably come down to the website and only that there are certain controls that I would like to have in the editing of my website that are not available to me but other than that. Also, I do understand that certain editing functionality is restricted for obvious reasons, people do often break things but I wish there was the option to have more control anyway.

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Pros

Their website service is good with good support. The reservation software...not so much

Cons

Poor customer service, if you have a problem they'll "write a ticket" then forget about you

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Reasons for Switching to ResNexus

Pros

AMAZING customer service! This is courtest of [sensitive content hidden], who has made our experience so much smoother, efficient, and pleasurable. He is very attentive and on top of all of our concerns - no matter the scope - and has advocated to make improvements in the system as we have noticed a need for them.

There is any ease of use I appreciate and there are instructional guides, which prove helpful, although some are out of date or focus on the grid view too much (rather than calendar view).

I also appreciate the Academy every year, where I can get one-on-one time to work with my Red Carpet Professional, as well as learn about the new functionalities and how to better utilize the existing ones to improve our business operation).

Cons

There are limitations to the reports we would like to use and gain more in-depth, granial information from in an organized fashion. This would be very convenient for us and our marketer, who is trying to find ways for ResNexus to guide our marketing plans through detailed analytics. There is also still some confusion as to how to utilize the settings function, especially the ones related to room units/classes and rates. Better instruction pages and videos would be really helpful. Not just what each button means, but also why, when, and how they are to be utilized.

Each new functionality feels like it needs to be tested more for inefficiencies, usefulness, and hiccups. Yet it seems to take a long time in beta for the tech improvements we are requesting to be completed (even crucial ones to our operation).

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Pros

Easy to use, lots of features, and a support team like non other.

Cons

Total pricing can get a little convoluted, once you've got your normal package, texting, keyless entry, marketing, etc, and they all get billed separately. But it's not that big of a deal.

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Pros

I love so many things about ResNexus. One of them is the Direct Connect aspect and how they connect with a good variety of hosting platforms. They also keep adding to their list, which allows us to expand our reach, too. Another thing I love is the Travel Insurance that is offered. This is an important part of being able to offer our customers a quality experience, especially if something goes wrong, and they have to cancel last minute. I think it is important to note that ResNexus is continually bettering themselves in every aspect. They also keep us posted weekly/monthly on their upgrades and "fixes". They listen to us and what we want/need for us to do better as a business. They also have wonderful training sessions and videos.

Cons

The Remote Lock system is limited on the locks that they offer.

Pros

The Red Carpet Specialist [sensitive content hidden]
I have had since the beginning has always been there for me when I needed help/questions - an amazing contact!! The tech support has either answered or called back within minutes to fix any problems. Only 1 time was this critical and they had me back up and running with in a very short time.

Cons

Absolutely nothing, service has been beyond my expectations.

Pros

Friendly, knowledgable, customer support

Cons

Originally I had a Red Carpet Professional that wasn't a good match for me. (Not you Tony)

Pros

Service, functionality, the whole system is really easy to use and very intuitive. ResNexus is constantly updating and ensuring the customer is taken care of.

Cons

Wish reporting capabilities had more functionality

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Reasons for Switching to ResNexus

Pros

personal attention and excellent support system

Cons

i did not like paying my monthly bill during covid

Pros

I loved the fact that we could accommodate our guests at all hours of the day and at their convenience. Most people would prefer to complete reservations online so we were happy to offer this service. It made things go much smoother and integrated well with our additional booking sites. I was so nervous to take the plunge for online booking and now I wished we would have done it years ago!

Cons

I honestly didn’t have any cons related to ResNexus. It worked really well for our business.

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Pros

I like its marketing use of text and email capture Id like to not get channel email or ability take them out

Cons

I still prefer to see more reports Flyers not on Constant Contact format

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Reasons for Switching to ResNexus

Pros

At RAINBOW RESORT we really appreciate the support we get. The team at ResNexus has been very helpful in setting up our website: [sensitive content hidden], setting up our booking engine, assisting us with promotions, etc. While all of the staff members have been helpful, we really have appreciated the support of [sensitive content hidden] who has been a tremendous help in setting up our booking engine and RAINBOW RESORT promotions and facility the interface between RAINBOW RESORT and its guests.

Cons

ResNexus has so many features and capabilities that it is sometimes a bit daunting to fully understand and explore all the various features. Each meeting between RAINBOW RESORT and [sensitive content hidden] introduces our team to many new features.

Pros

Customer service is very responsive, you get to speak to people who are familiar with your property and who have an ongoing relationship with you. I like how they integrate dogs into the reservation booking process. I love how they also link the booking site into your website. Overall, I really am very happy with ResNexus!

Cons

As they are an American based company, not all of their systems are available or configured to the international market - such as POS and displaying dates month/day/year instead of day/month/year. But hopefully they optimize for international properties as they expand more beyond the States.

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Switched From

Pros

Customer service is outstanding. The product is excellent and relatively easy to use.

Cons

Can't reach customer service on weekends in case of emergency though honestly this has not been a problem. I wish they had a help catalogue that could be searched by problem/issue that would provide written instructions for how to perform various functions

Pros

Provides regular update to improve the system. Also provided customer service designed to help the customer improve as well

Cons

Sometime the changes (improvements) are hard to keep up with.

Pros

The ease and client support is fantastic, our reservation system is steamlined and so easy to navigate

Cons

NOTHING! Maybe that a guest can charge things to their rooms even if we haven't properly checked them in yet on our system, this seems easy to correct.

Pros

I like their professionalism, quick response to my needs. Easy to manage calendar on ResNexus .

Cons

I have nothing to say, I like everything about ResNexus.

Pros

We evaluated several leading online reservation/propertty management platforms before selecting ResNexus and I can confidently say that we made the right choice.In addition to being a very functional and intuitive platform that addresses a number of business needs, ResNexus customer support is top notch. Specifically, our Red Carpet Professional - [sensitive content hidden] - is the best customer service partner I've experienced anywhere in my 30+ year career. She is always positive, professional, courteous and prompt to help.I wholeheartedly recommend ResNexus to any hospitality property owner.

Cons

Some of the third party inegrations take some work to implement - and some practice getting used to, but they are worth the effort.

Pros

We have been using Reservation Nexus (Resnexus) for many years. They have been keeping up with the times and making changes to fit the market on a consistent basis. The web designer is easy to use and brings our website to the forefront of the competition. The have the best team for support. They work right with you to solve and issues and fix things asap.

Cons

The only thing I have been complaining all along about is the fact that new reservations do not 'pop up' for us to know there is a new reservation. This would be super helpful especially for last minute bookings. It is not feasible to keep checking emails or going into Resnexus Search to look to see if there is a last minute booking. Having a 'pop-up' letting you know this was a feature I had on another platform that I loved about it.

Pros

ResNexus has significantly simplified my business's booking and reservation management process. Its intuitive interface allows for easy navigation and setup. The comprehensive reservation management system handles bookings, check-ins, and check-outs seamlessly, while automating guest communication. Integration with third-party platforms saves time and reduces errors.

Cons

Although they have rolled out a mobile application for the system it is in the beta stages. the absence of a dedicated mobile app limits the convenience and flexibility of accessing ResNexus on the go. While the platform does offer mobile access, the streamlined app would enhance the user experience and make it even more convenient for users who frequently need to manage reservations and bookings while away from their computers.

Pros

Ease of use and stream-lined processes. It is easy to create a new reservation and has much fewer clicks in the process than other systems. It's also easy to understand the information presented and does not require a lot of clicks and digging to find information like payment history, guest's previous stays, communication, etc.

Cons

Waiting list needs improvement and automation so that we don't need to remember to check it. Website Builder & management needs improvement so that employees can learn to use it with ease. Option for guests to create an online account to manage their own reservation would be a plus. It is currently very tedious and difficult to create/adjust rates. Reminders feature could be improved by clearing reminders from everyone's profile once it is marked complete. I would like to be able to add sites to a group of blocks from the grid. Integration with discount memberships like Good Sam's to allow input of membership ID when making an online reservation to verify their membership status. Better promotion/discount code features.

Pros

I had to train myself. ResNexus was very easy to learn. There are many options to customize the system to meet your business needs.

Cons

I would like to have more options with the payment section in Group Reservations; the ability to add a payment that is not tied to a particular guest, to be held "on account", then applied at a later date.I would like to have more options in report generation; the ability to apply as many filters as we need to create a super customized report in various areas.

Pros

I like the staff, very helpful for the most part. I am a hands on kinda person. The booking engine folks are fabulous. the Website end...well not so much. They prefer just to email directions vs talk to folks on the phone.

Cons

I not that happy with the constant changes of how the calender looks. I am not happy at all with the number of scammers that are sending virus links as if it were a reservation.

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Reasons for Switching to ResNexus

Pros

ResNexus makes organization much easier to keep up with that hard copy only. It also allows connections for online booking.

Cons

Creating marketing materials using ResNexus is very difficult. Many of the functions do not come with instructions that allow you to see the use, and the amount of functions available for use are extremely limited. Our front desk staff are also unimpressed with the updated "Grid" screen and have been hesitant to switch over to it.

Pros

Customer Care is the best. Agents are extreme;y helpful as well as polite.

Cons

Office Hours don't really match the industry served. We are 24/7 with being lodging owners, yet they are closed on weekends. even though there's an available emergency agent on call leaves one feeling a bit unsupported. Maybe rephrasing it to say 24/7 support or and not emergency number....?
With all of the increase they've gained in the 7 years I've been a customer, to actually have 24/7 support would be appreciated.
Anyway, if it's "on call" for Resnexus, but says 24/7 for us, that could leave a more positive supportive feeling than to say "emergency" number, we will return your call. Just a thought.

Pros

They are always there to help me with any questions. Also, their reports cover everything a bank or bookkeeper would need to help me with my financials.
They seem to study the way you use their system and are always willing to suggest new services.

Cons

I have spent way too much time trying to come up with something. The only thing I can think of is that sometimes it's inconvenient that they are 3 hours behind me. But, with that being said, they always answer me quickly.

Pros

Easy to use and does everything you can want.
Customer service is fantastic.. Nothing is too much trouble and always very happy to help

Cons

Nothing.. And that is after using it for 10 plus years

Pros

ResNexus is very easy to set up and use. We have been using ResNexus for 3 years and it has been a breeze. Training is easy with the Youtube videos, and they are just a phone call away when we have questions. The monthly updates are always welcomed and appreciated.

Cons

The only concern I have is the Room/Suite status. We just need 3-4 basic: Ready, On Clean, Dirty, Out of Order. Not even sure what "On-Queue or Skipper" even mean.

Pros

ResNexus is one of the most professional companies I have delt with in any field. Running a hotel reservation system is very complicated. The system must integrate hundreds of different third-party booking sites, credit card processing companies, tax collection, and the front desk. ResNexus has this figured out and I can't imagine running the hotel without them. Our dedicated representative is very responsive, helpful, and encouraging.

Cons

We literally have no complaints about ResNexus. We get contacted frequently by other companies and we tell them all the same: we are very happy with ResNexus.

Pros

I have full faith that whatever feature is technically possible to make the product more robust and capable, the ResNexus team will do it before anyone else. They seem to set the standard for the others to catchup to.

Cons

Only that the very valuable "Academy" is in winter in Utah. But I understand why.

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Reasons for Choosing ResNexus

Reasons for Switching to ResNexus

Pros

ResNexus has very nice, clean, easy to use features. I love using the marketing tool to create e-mails and newsletters. The financial reports and data are very useful. And most importantly, the customer service is above and beyond. Having our business coach, [sensitive content hidden] has been invaluable. He always goes above and beyond to help us, and really takes the time to understand our business. Due to this, he is able to offer us relevant advice & solutions. In our last meeting, [sensitive content hidden] was able to give us many suggestions to help us boost our reservation numbers.

Cons

One of the negatives that we have experienced involves recognizing returning guests who have formerly used OTA's. Unfortunately, this is typically because the phone number provided from the OTA is wrong [sensitive content hidden], which is not ResNexus' fault!

Pros

Resnexus chooses to evolve in ways that are beneficial to the end user and ultimately the end user's customer.

Cons

I can't send a refund to an updated card that the client wants on file. IF the client's card was cancelled and then they are needing a refund, I have to send them a check from the company through the mail.

Pros

As a very small bed and breakfast, I like the features the reservation page offers me at a price my small business can afford. The technical support is excellent when I have needed help.

Cons

The possibility the company will raise the price of the basic reservation service i have.

Pros

I like the personal attention to our needs

Cons

Really not anything. I do get excited for upcoming options they have announced.

Pros

I love the ease of use in booking a reservation for a guest! I also love the text alerts, as we have, on occasion, had guests book shortly before a stay (literally from our driveway!). The alert allowed us to be sure we were home when they arrived.

Cons

We've not yet come across any dislikes.

Pros

Red Carpet Specialist are always there to answer any questions quickly.
Ease of use.
Features
Report builder
Website design

Cons

Literally nothing. They are amazing and I stand by their product 100%.

Pros

I like the flexibility of ResNexus above all else. I use the software to book lodging, fishing, and boat rentals and it works great for everything.

Cons

I can't say that there is anything I didn't like.

Pros

Ease of connecting with support staff to help when learning and making changes.
So easy to learn front office uses.

Cons

Navigating some of the set up stuff on my own, which wasn’t a huge issue because there was always someone available to help.

Pros

It's very user friendly, easy to use, color coated. They are always coming out with new things they release, and they always keep you in the loop on new things they will be releasing. My website they designed looks amazing.

Cons

I find it takes a while for my red carpet professional to get back to me. I got moved around on red carpet professionals frequently and without notice.

Pros

ResNexus offers its Red Carpet service, English-speaking customer support personnel, and comprehensive services.

Cons

Nothing to speak about. I have not met the minimum

Pros

For quite some time, I sought a solution for my small boutique hotel and eventually opted for ResNexus. Transitioning from my previous connectivity provider was seamless, thanks to the expert and highly competent guidance provided by ResNexus throughout the process. Every member of the ResNexus team, particularly [sensitive content hidden], stood by my side during the entire transition, remaining accessible and consistently ensuring that everything was taken care of wonderfully and reliably. I wholeheartedly recommend ResNexus.

Cons

Like all systems, there are always a few points that could be improved. However, from my perspective, these minor considerations have no bearing on the high functionality that ResNexus offers in my case.

Pros

Good support and service, System easy to use

Cons

System needs some experience to learn, More effort needed for new users

Pros

Responsive support and clearly understandable instructions on using features.

Cons

When a previous guest books a new reservation and is recognized by ResNexus as a return guest, the data in that guest's previous reservation is changed to match what the guest inputs into the new reservation--thus eliminating the guest's past history.

Pros

Easy to use. Support helpful and easy to reach.

Cons

cannot upload address data to QuickBooks Online

Pros

The staff at Resnexus is five star! Anytime you call, even if it’s multiple times within one day which I have done they are more than happy to help, very patient, easy to understand, and determined to figure out a solution.

Cons

There are no concerns with Resnexus. There’s always someone available to answer any questions you have I like everything about Resnexus.

Pros

Price, features and the ability to manage group reservationd.

Cons

Additional charge for texting feature. Reporting structure

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Pros

It's pretty easy to use and absolutely great support

Cons

Side bar of links and pages disappears when you go to add paymeneed to keep that to be able to get back into summary notes and every other link.

Pros

[sensitive content hidden] our red carpet specialist is so helpful. I would be lost without his help and explanation leading me real-time one on one guid in the program.

Cons

It can be overwhelming all of the programs.

Pros

Allows our business management to be accessed from anywhere, which is the most important feature for a manager, like myself, and the ability to be used on mobile device or simple desktop computers

Cons

Wish there was a better market/retail module versus the current lightspeed restaurant or the integrated one that is currently available. Try to get lightspeed. Retail option would be awesome.

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