RepairDesk

Pros

Sales and support team were quick and efficient, especially [SENSITIVE CONTENT], who was really good, not pushy and understood that as a small business, my operations came before making this purchase, his knowledge was second to none and I felt that he really wanted to tailor the experience to my needs.

Cons

There's a lot to setup, but worth it!!!!

Alternatives Considered

Reasons for Switching to RepairDesk

Pros

RepairDesk has been nothing but a godsend for my business. I have 10 years of experience with a "competitor" POS and can say that side-by-side RepairDesk the two are quite honestly incomparable. Their customer service is existent, and not just existent, they truly respond and resolve the issues and questions I've had. They are actively implementing new features and smoothing out the old and new of what is already a robust package. RepairDesk seems to place a lot of attention toward the customer's experience in my store. Automated texts, requests for review and feedback, customer facing displays, appointments and status update widgets for my website, etc: these are a few examples of RepairDesk's concern for my customers.

Cons

Perhaps some of the bugs seem odd at times, but once again, compared to the POS I'm used to, I don't have much of anything negative to say about RepairDesk. Software has issues, and they are on the solutions very quickly.

Pros

The customer service I have received from [sensitive content hidden]
over the last couple years has been impeccable. I have a long history in other business' also dealing with vendors and customer service. [sensitive content hidden]'s customer service skills are a rare gem. RepairDesk is extremely lucky to have her.

Cons

There's too much confusion with RepairDesk. There are so many things going on with RepairDesk it can be overwhelming. I would like to see RepairDesk simplifed and streamlined. I don't know what that looks like though. The MobileSentrix integration changes over the last year or so have been very frustrating. Photos no longer load etc. I understand the integration changed, but I miss the old way.

Alternatives Considered

Reasons for Choosing RepairDesk

Switched From

Reasons for Switching to RepairDesk

Pros

I was in search of software that would help to keep our repairs organized from the time that they arrived to our facility until the time that we shipped them out. RepairDesk has provided this through the many useful features that the program offers. I like being able to create unique ticket numbers to identify and track my repairs in a way that makes sense and flows with our business. The ticket labels are easy to print and contain all of the pertinent information needed to identify the repair at a quick glance. I like the fact that I can add my own custom fields that apply to our repairs and that these custom fields are searchable within RepairDesk for quick identification of the repair. I like being able to add the parts that we use in the repair process to an inventory database so that we can easily track how many units we have on hand and know when we need to order more. Creating POs for the purchase of these parts is also a useful feature. I like being able to upload pre and post repair photos. The photos are easy to upload and are of very high quality and make for great documentation.

Cons

I don't have anything that I'd like to highlight here. All of my concerns have been or are being addressed. I understand that each business is unique and has it own requests. RepairDesk has a great foundation and the team has been outstanding at accommodating my requests for features that are not yet present that would work well in our business.

Alternatives Considered

Reasons for Switching to RepairDesk

Pros

Cannot find better software than this. Good thing there is a lot of integration and can be used on any device.

Cons

So far I do not see any cons. I am very happy with the software.

Pros

I like how easy it is to use. I also like how helpful all the representative always are

Cons

Sometimes there can be glitches, it is not very often, but can sometimes occur.

Pros

Easy way to use, user friendly. Always good customer Support. Like the way inventory is done, easy inventory transfer and you Can see inventory across stores very fast.

Cons

Price i think is a down side since now with 5 stores i am paying a significant amount a year. Maybe you Can have a Store bundle per year to Save some money

Pros

Support/ Software. I am thrilled with the support that RD has provided to me so far.

Cons

Mobile App reduction. I am not happy with the decision of mobile app reduction. Maybe they should reconsider it.

Pros

Support, Community, Responsiveness and partnership attitude.

Cons

Not yet integrated with Apple's GSX API.

Pros

Excellent customer service by Asad Naeem

Cons

Repair desk has always resolved my issues so i don't have any complains

Pros

I like the ease of use and the integrations between my website and this POS. Customers are always commenting that they enjoy the experience of booking their devices in using this much valued RD integration. I like also that RD software engineers are always updating and this is never the finished article and RD is always evolving. Also I love the customer facing display and customers agree to our t+c before the repair commences and see the price of it. It gives me a professional approach and something I can go back to if i need to and show the customer that I made you aware of.......... and you agreed to this with a signature to back this up. The reporting aspect and KPIs is another key part of the RD system. All round its justa great system to use. Backed up by a great team on the help desk especially [SENSITIVE CONTENT HIDDEN] who helps me tremendously if I need help with something

Cons

yes there are issues and sometimes things go wrong and there are bugs within it that can occur but not anything that I would gripe over. I moved from Repairshopr 3 years ago and when I compare the 2 ? RD are streets ahead of them

Alternatives Considered

Reasons for Choosing RepairDesk

Switched From

Reasons for Switching to RepairDesk

Pros

Ticket management and the ability for Customers to view and track their tickets in real time.

Cons

Having issues with integration with Mobile Sentrix, I made a mistake, but so far it doesn't appear there's anyway to actually rectify that mistake leaving me unable to utilize the integration with Mobile Sentrix like I wanted.

Alternatives Considered

Reasons for Choosing RepairDesk

Switched From

Reasons for Switching to RepairDesk

Pros

Ease of use, Customer Service, The amount of help you get when setting up, Ticketing, POS functionality

Cons

Deleting some aspects of the inventory such as existing manufacturers is hard todo with out erasing the whole inventory

Pros

Broad spectrum core functionality that makes a repair-based business doable on solid footing. Extra power is quickly available via integrations to extend core capabilities.

Cons

Complexity. But power comes from having many options in features and capabilities to choose from. It's a trade-off.

Pros

The overall effectiveness of the program. With regards to device repairs and sales. It covers all the bases and makes sure there are no loopholes for employees to take chances with regards to theft. As well as gives me a detailed breakdown of which areas of the business is doing well and which need my attention.

Cons

Training new employees, it’s a bit daunting for them at first. Due to the overwhelming information that is available. But after a week. It definitely becomes second nature

Pros

The fact that it's easy to use, you get to learn everything within a few sessions and it's a very useful software for repair shops. Makes things a lot easier.

Cons

Just a little issue with the date format cannot be replaced but otherwise everything works perfectly fine!

Pros

Their software system is very easy to use, Highly recommended

Cons

Honestly they are always helpful when you need them ,so I don’t have any problem so far

Pros

The setup and daily use of the software is very straightforward and easy to use

Cons

Mostly the experience has been good. I don't have any cons as of now.

Pros

RD was very easy to implement. The onboarding process was excellent with personalized assistance along the way. While it was very intuitive, when we imported data from our previous system the RD Support jumped in and helped us correct immediately. More than just point of sale. RD offers incredible communication tools, inventory management, eCommerce integrations, payment processing... They're truly the one-stop-shop for our cell phone/tablet repair, sales & accessories store software needs.

Cons

Overall everything was great. Main cons/concerns - as with any software - bugs creep up from time to time. Not everything flows with the Shopify integration, but the team is on it. For me the biggest difficulty is the Sales Tax reporting isn't as intuitive as I'd like (Mainly just lacks showing labor charges in an easy to see format)

Pros

The software has some good options as far as plug ins go, customer facing display etc.

Cons

I had a lot of trouble using RepairDesk, we found alot of bugs that are inexcusable in a top dollar POS system. Simple things like changing a price, logging in, adding new devices all have a lot of bugs that require refreshing the page and evening re-logging in. These issues are repetitive and where reported multiple times to the team at Repairdesk. Tech support was not helpful as in Australia we close our stores an hour after they open for tech support, before that we are on our own. After speaking regularly with the staff including [SENSITIVE CONTENT HIDDEN] I found these issues will not be fixed anytime soon as they tend to have the approach that "You are the only one experiencing these issues". After discussing with other repair store owners and working out they are experiencing the same issues as our store was, I realized until the team at Repairdesk take responsibility for these bugs and actively resolve them rather than denying they exist repairdesk will not be a viable system for our business to invest in. Being frank when you send them video evidence of the bugs its a pretty silly business decision to deny the issues exist.

Pros

All the features it currently has and the more features it will have in the future, the time saving the software provides repairs shops making tasks that took 1 to 2 hours to complete to be done in minutes, the more time you save and the more automated features the more your team can concentrate on providing better customer service

Cons

There's no cons to speak about, softwares will always be softwares and have their little things here and there, but nothing that cant be fixed or improved

Pros

I tested dozens of software in trying to manage remote clients, on-sites, repair bench items, inventory, refurbished devices and general CRM duties for our IT and cellphone repair company.

They were all terrible in their own particular ways. From one of the most expensive POS in the United States to most of on-line and off-line CRM tools and software, we kept running into roadblocks and compromises. Not to mention terrible UI's, high costs, and so on and so forth.

RepairDesk is a breath of fresh air. The UI makes sense, the price is reasonable, it's super fast, and it covers everything we need. I was hesitant to switch to using it for Invoicing Vs Denali at first, but was better than we expect; we ended up using RepairDesk for all invoicing and payments, and everything now done through their platform, since our lives are now inside RepairDesk and we couldn't be happier.

The other very pleasant thing is the aggressive update schedule the team has - new and improved features (that competitors can't cover)are rolled out constantly, without being disruptive to the existing workflow.

This software has transformed our business. RepairDesk fits the bill totally, for tracking, estimates and complete control. With RepairDesk, it has really been able to automate this process of our business and produce professional results.

Thank you RepairDesk Team :-)

Cons

If there is any! 24 Hours support can FIXED it immediately.

Pros

Many features and adding more
Willing staff and customer support
Simple enough to use but complicated too if you want to go deeper.

Cons

Small bugs that stay for large periods of time.
Serious bugs after updates which do resolve after a day or two.

Pros

Structure, customer and inventory tracking, integration with other apps and services, reports and ease of use

Cons

some features on the app is not available with android devices

Pros

User friendly and extremely helpful when I call in to tech support

Cons

No cons at this time. Tech support is always willing to help.

Pros

RepairDesk truly stands out as a complete solution for our business! It covers all our needs for daily operations and management, seamlessly supporting both our day-to-day tasks and long-term growth. The platform's comprehensive features make everything—from inventory management to customer tracking—remarkably smooth, saving us valuable time and effort. With RepairDesk, we feel empowered to focus more on growing our business while knowing our operations are in good hands. Highly recommended for anyone looking to streamline their repair business!

Cons

While RepairDesk has been fantastic overall, one area for potential improvement is the check-in and ticket creation process. During particularly busy hours, this can sometimes create a slight bottleneck for walk-in or drop-in customers. That said, with good customer management skills, it’s usually manageable, and certainly not a dealbreaker. The platform’s many benefits far outweigh this minor inconvenience, and we’re confident that RepairDesk will continue to improve with future updates. Overall, we're very happy with it!

Alternatives Considered

Reasons for Switching to RepairDesk

Pros

Everything needed to run a repair center is available.

* Integrations available with popular payment and Sales Tax systems like Stripe and Avalara
* Integration with ShipStation for Shipping
* Integrations for Email and SMS communications
* Highly configurable for Ticket Statuses for business controls and workflow
* Automation for personalized notifications to customers via Email or SMS
* Online Lead intake from customers as well as POS for walk-in business
* Reporting and Dashboards provided with support for data exporting
* Role based permissions for user security
* Very attentive and knowledgeable support team

Cons

The solution is very flexible, so take proper time to setup your business and workflows. Minor feature and UI inconsistencies between managing Leads, Tickets or Invoices, but these continue to improve.

Alternatives Considered

Reasons for Switching to RepairDesk

Pros

Powerful and feature-rich software. It was like going from driving a Ford to a Ferrari when we converted to RepairDesk from Repair Q!

We enjoy the sms customer communication options and all of the other features which are highly customizable. Creating inventory items is a breeze. Saves us alot of time. Love the integrations with parts suppliers. The RepairDesk Payments has been very stable and reliable, and the rates are great. We generally average 1.5% to 1.9% on credit card processing. Their Payments guy is awesome; he helped us to configure the terminal for best results (lowest fees!) Love the payroll management to track employee time as well as commissions. That saves me alot of time.

Cons

There is learning curve. I like the check and balances of the other system that combined each transaction as one with a ticket and a payment. RepairDesk separates repair tickets and invoices for payments. Our biggest frustration was with printing but they eventually sorted that out. Wish the POS screen loaded faster.

Pros

Absolutely the best customer service, always helpful and always willing to go above and beyond to help clients.

Cons

A few items:

API can be improved to allow customization for custom portals and lead systems.
Discount code
Customer referral management
More comprehensive reporting and dynamic dashboard
Overall stability should be improved

Pros

One software for all things related to a Phone Repair store. Tickets, repairs, inventory, POS, customer communication, review requests...all in one easy to use application.

Cons

For a while, they were launching new features and updates that were not functioning well. They have since slowed down and focus more on improving existing features and only launch newer ones after being tested.

Pros

I've been using RepairDesk for over 5 years with 5 locations/stores, and I highly recommend it to any phone repair shop owner. RepairDesk is the best solution available—there’s really no comparable alternative.

The customer service is excellent, too; it's rare to find support at this level. For instance, I accidentally imported the wrong Excel file and needed to restore the system to a previous state. Despite it being a Sunday night, Usman and the team resolved the issue overnight, which was a huge relief.
I also use the PhonePro system in 4 stores, and after 5 months, I can say it’s been worth the investment. Although there are some issues, it generally provides great value. I’m able to centralize phone calls, SMS, customer history, quick quotes, and more. Plus, it helps me gather more reviews, which has been a great benefit

Cons

While the pricing may seem high, it's understandable as it supports the ongoing improvements and new features that make the platform even better.

Pros

RepairDesk offers an intuitive interface and a comprehensive set of features, such as repair ticketing, invoicing, reporting, and CRM, to meet diverse business needs. It has multiple In-House Integrations along with other amazing integrations like QuickBooks, Xero, Square, and Zapier, that enables businesses to customize workflows seamlessly. Additionally, the platform has a great Customer Support/Success Teams that are highly responsive and dedicated towards assisting users with setup and daily operations.

Cons

There’s not much to dislike, but if I had to mention something, it would be that each item I click opens a new window, which can sometimes be annoying.

Pros

Phone and QuickBooks integrations work well and save me a bunch of time.

Cons

Verbage and lots of issues where products and services are only for specific models or repairs.

Alternatives Considered

Reasons for Switching to RepairDesk

Pros

The workflow and user interface is very intuitive and user friendly. There's a wide range of modules that allow to track almost all aspects of our shop in one centralized location.

Cons

Some features can be buggy, but the team at Repairdesk is very open to suggestion and constantly working on updates to improve workflow and make things easier.

Alternatives Considered

Reasons for Switching to RepairDesk

Pros

Nothing the platform is archaic, the project management is not existing, sales representative promise you thing that the dev team cannot deliver

Cons

We started a project with Repairdesk there is one year ago and the project is still not live...All the features and specifications promised are still not there one year after. Very poor project management by postponing every week the live date of our project, reading my emails during our weekly meeting, lying to us...Company to avoid at any cost

Alternatives Considered

Reasons for Switching to RepairDesk

Pros

Very organized and integrated with other systems like PO directly with popular distributor's inventories, integrated email inbox and tracking, customers can see their tickets and be notified of status changes, pay online via a widget on your website, etc. There are truly so many awesome options with this platform that I can't cover in a review. I particularly like integrations with Shopify, or other popular web services to display current inventory levels linked from the inventory management tab in the Repair Desk platform. I don;t have to juggle multiple systems.

RepairDesk always fantastically displays KPI's so you can always see how your location(s) are performing.

Truly masterclass software with the team to back it up.

Having

Cons

Seems complex at first but upon learning its intuitive and fun to master.

Alternatives Considered

Reasons for Switching to RepairDesk

Pros

The customer service is amazing! I went from a competitor that didn't care if their system worked right or not to a group of professionals that really want to make sure I am happy!

Cons

I am truly satisfied with repair desk I can't think of anything that I am not happy with. The system works great and has amazing features.

Pros

RepairDesk has one of the best on-demand Support networks that I have ever had the experience of working with when it comes to questions, walkthrough

Cons

Some features are still in the works or, are not yet as adaptable as we would like them to be.

Pros

Modern interface and in-depth ticketing and inventory system fantastic support from the team in particular Shakeeb my point of contact for training, All in it represents an excellent product & service.

Cons

Any missing features that are connected to the Jewellery business like specific labels, Although they are in there development team as we speak so still a positive !!

Alternatives Considered

Reasons for Switching to RepairDesk

Pros

New interface, the ability to choose in bulk. PhonePro, 3CX Communications

Cons

Outdated app and no clear ability to schedule jobs

Pros

Features are being constantly updated and customer service is unbelievable.

Cons

None. Everything has been great so far.

Pros

The easiness and functionality of the POS. And [sensitive content hidden] willingness to perform for all customers.

Cons

Nothing. Once adjusted it’s pretty straight forward.

Pros

RepairDesk is useful for stores that want to keep track of the smallest item(s) and/or detail(s). If there's any issues, customer service is ready to answer any questions either through a live representative or live chat.

Cons

It takes time to get a handle of it. Although there's support each step, one learns to use it through practice. Some fuctions are a bit more complicated than it has to, such as checking out a single item or adding a service on the spot, but after one learns how to add them, it becomes a bit easier. I don't like that there are functions that won't work with an extra fee, such as RD phone number.

Pros

Easy setup was ready to use from the get go.

Cons

Can’t think of any.
The product has ticked all the boxes in terms of what I was looking for from a features perspective.

Pros

Intuitive workflow, customisable, good technical support.

Cons

Some features are irrelevant to our business but unable to be removed.

Email and receipt template editor is not the easiest to use

Pros

Simplicity of use and overall integration of daily tasks. Really like the automatic import of orders from suppliers. Makes everything far faster. Customer support has also been top-notch. Very fast and comprehensive responses to questions.

Cons

Cost. Not that it's expensive for what it is, but who likes paying for stuff?! :)

Pros

[sensitive content hidden] our training agent kept us informed at all times and helped all staff to get to grips with the product. It is simple to use and any issues are dealt with promptly by [sensitive content hidden].

Cons

It can be little overwhelming however, [sensitive content hidden] helped us along the way.

Pros

The customer service and ease to work in.

Cons

Nothing. Repair desk is very easy to use, and total covers ever need to operate a cellular repair shop.

Pros

The system runs smooth and when we have an issue there's always someone ready to give you assistance. Very easy to use and friendly

Cons

So far we had no issues with the system. We are very happy with it as its easy to use and quick

Pros

Well organised, friendly staff members, happy to help.

Cons

Nothing yet. Just need 7 days helpline .