About eWay-CRM











eWay-CRM pricing
eWay-CRM has a free version and offers a free trial. eWay-CRM paid version starts at US$24.00/month.
Alternatives to eWay-CRM
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All eWay-CRM Reviews Apply filters

- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Very handy crm with lots of integration possibilities
Pros
that is modular, very flexible und built into the outlook as add-in
Cons
some features to program is rather complicated, but with help of the videos of instructions it can be done
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Outlook BCM geek
Good support and great GUI. Great newsletters with a lot of tips
Pros
The complete merge of my database from Outlook BCM 2010
Cons
The time for webinars/Masterclasses are only scheduled for office hours in US.
Alternatives Considered
Salesforce PlatformReasons for Choosing eWay-CRM
Outlook stop support of BCM in somewhat 2013 and all of the company database was stuck in BCM 2010Switched From
Microsoft OutlookReasons for Switching to eWay-CRM
eWay-CRM was the only CRM system that support a merge from BCM 2010.- Industry: Logistics & Supply Chain
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
27-01-2025
I would like an alert function if company already exsisting in company list to avoid duplication.
Pros
In new version headline's color. I always know where I am.
I can setting column list.
Cons
Old version.
In Journal -Superior item is useless function.
In deal
-contract type is confuse function.
-other information (I do not know where the amount came from)
Importing sheets are difficult, especially at the end phase, like at company, deals etc.
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Wico review
User friendly, lot of options at hand for example pulling reports
Pros
It is possible to trace an enquiry logged and see all relevant documents on one enquiry
Cons
Fact that things duplicate themselves likes e-mails and documents in task but also placed on deal or contact while you can not create a second and so forth deal for the same client with the same e-mail address, you must delete e-mail address and add into notes
- Industry: Plastics
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Great job of e-way
Great, I can fully recommend. E-way offers a practical, easy to use tool for a reasonable price.
Pros
easy to use, very practically integrated into the MS Outlook
Cons
There were sometimes technical problems, when MS Outlook ban the e-way add-in.
- Industry: Machinery
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
very positive
I had already worked with eWay in my previous job, so I knew the advantages of this system and I very quickly introduced my colleague to it. It definitely made our work with customers more efficient.
Pros
clarity, speed, adjustability, simplicity, all customer information in one place, quick creation of newsletters... and more
Cons
mobile app could be better, after creating a call log, I miss the simple ability to create a notification for a future call
- Industry: Building Materials
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
PetrReznicek300125
My experience is good. I just need more experience to take advantage of the potential of eWay. Such as quotes and their records, order records, invoice records, etc.
Pros
I like creating of a new contact via AI, New dates, occasions and marketing campaign.
Cons
It's a shame that only the desktop version is possible for marketing campaigns. It's also not clear whether I'm logging into the desktop or online version.

- Industry: Logistics & Supply Chain
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
HOPI 17.1.2025
user friendly ap., old look is well structured
Pros
connected with outlook
simple export of the data
Cons
new look is a bit chaotic
sometimes makes outlook slowly
- Industry: Construction
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Easy and useful
I am a single sales professional. I am messy and hasty by nature and eWay-CRM is helping me a lot in managing customer contacts and sales, putting order and saving me time.
Pros
Easy and simple to use, the automatic linking of emails to various projects or deals is very valid.
Cons
The integration of the tasks of the Online version with the New Outlook is not ready yet. I've been told that it should arrive soon.
- Industry: Logistics & Supply Chain
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Good experiences with eWay
I am using e-way for almost 3 years already. It is good tool for handling all the information at sales department. Easy to use, easy to understand.
Pros
Intuitive operation
Good overview
Ability to export data to Excel (very useful)
Cons
I do not really like new appearance/layout of eWay. I am still using the old one.
- Industry: Industrial Automation
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
The best CRM for Microsoft Outlook.
Overall we are very happy with the experience and of course also with the service of this Czech company. The people are always nice, friendly and very fast in answering any questions.
Pros
eWay is by far the best CRM integrated in Microsoft Outlook. We were really screening the market for a CRM who is truly integrated into Microsoft Outlook, and the one that does it all right is eWay-CRM.
One of the best features is the possibility to design the forms and the fields that you need by yourself without any coding. And this also includes automated actions.
Cons
There's nothing that we don't like. We have a server license that we host by ourselves with around 110 users. Sometimes the speed of the software is a bit slow for my opinion, but this could also rely on our server capacity and not on the software.
Reasons for Switching to eWay-CRM
Main point was the great integration into Microsoft Outlook and the best value for money that we get out of eWay-CRM.- Industry: Medical Devices
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Eway used exclusively for project management
It has brought to us a systematic evidence of all business leads and projects and helped us to specify better responsibilities for all projects as well as single stages of each project.
Pros
Integration with desktop Outlook and other MS applications,
easyness of use, simplicity of user interface
Cons
A bit complicated workflow management, non-perfect integration with Outlook tasks
- Industry: Wholesale
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
eWay review
very easy to use, good connection with MS Outlook
Pros
easy to use and work with it, good structure
Cons
not possible to add a meeting to 2 or more opportunities
not possible to add multiple documents in one step
would be nice if the status changes automatically when turned from Quote to Order now it is necessary end manually "follow the quote"
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
5 Star Review
eWay-CRM has completely revolutionized virtually every element of our business. It has allowed us to substantially scale our infrastructure while creating time savings and new efficiencies at every turn. It's also allowed us to leverage the assistance of virtual assistants in a way that never would have been possible without eWay. We have systemized all aspects of our company to be better and faster.
Pros
The modules are almost limitless in their customization options which allows us to design module types that perfectly support the most efficient workflows.
Cons
That some feature changes still require the old admin settings. Though I am now comfortable navigating the old settings, it makes it more difficult to allocate responsibility to others sense it's a different dashboard that is designed differently than the new admin portal.
- Industry: Computer Hardware
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
very good experience with e-way
Our experience is basically positive. We use it for every business case and it is very useful for communication with longterm customers because we know all details from previous projects.
Pros
All information about orders and communication between customers and our company. Availability on both PC and phone.
Cons
I would like to be able to mark projects with different colors that would indicate a certain status
- Industry: Human Resources
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Pain and misery
Honestly, I hate it. For more details please see the field above. I don't know anybody in our company who enjoys working with it and people try finding different workarounds on how NOT to work with it.
Pros
It is integrated with Microsoft Outlook.
Cons
It looks like something out of the 90s. Super-complicated, slow, endless updates slowing down the rest of the system, not user-friendly at all. Maybe it's great for accounting, but it is the worst as a CRM. When I compare it to Pipedrive I used before in a previous company, it was so much better. Also, working with data is pain in the ass. I would like to but I can´t be bothered with this system. In Pipedrive, I could see visualizations of my targets, revenues, etc. at 1 click.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
With eWay every day
I use eWay daily as an administrator and have a very positive attitude towards the system.
Pros
Creating opportunities and projects directly from email.
Cons
The report outputs are not very useful for us.
- Industry: Building Materials
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
My Review
An easy-to-use and user-friendly interface for sharing information.
Pros
Easy, quick and clear sharing of information.
Cons
Sometimes slower response when the wifi signal fluctuates.
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Transforming Business Operations with eWay-CRM
Implementing eWay-CRM became the excellent choice for our corporation, absolutely transforming our project control and revolutionizing each component of our operations.
Pros
e-Way is a top CRM for Microsoft Outlook, presenting easy information capture and retrieval, including invoices and client activity.
Cons
While the UI can be complicated to navigate at times, it normally affords a great user revel in.
- Industry: Business Supplies & Equipment
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Efficient CRM with Customization and Email Integration
Intuitive and powerful, eWay-CRM offers customization options and easy Outlook integration, making it crucial for our crew’s workflow.
Pros
Designed for smaller agencies, eWay simplifies facts capture, retrieval and pipeline control even as providing seamless touch sync and cell accessibility.
Cons
Works well overall, but could use more template options.
- Industry: Architecture & Planning
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Review to eWay-CRM
eWay-CRM is useful utility to manage projects and it's progress. I like it.
Pros
I most like a web version of that utility. For me is more easy to use.
Cons
eWay-CRM like as add-in is for me worse to use, because i mostly must wait to load a data. And in web version, i can't load an emails or documents to some projects.
- Industry: Wholesale
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Nice add on into MS Outlook
Give us - mainly our sales people nice overview about every sale case, easily can add all documents, info´s about customer, each sale cases,
Pros
Nice integration to MS Outlook, there is no request for more activity, you easily work in MS Outlook and add all importatnt info´s into eWay CRM.
Also nice connectivity with our accountant database
Cons
there is no mo complaints, maybe a large volume of backup
- Industry: Human Resources
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
eWay feedback
A good tool to work with when there are sume errors (freezing) and slower pace which sometimes complicates my work.
Pros
Clear Structure, variety of functionalitities.
Cons
Frequent errors (freezing), and slower pace.
- Industry: Business Supplies & Equipment
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Good and easy
Very comfortable and easy to use. Saving and assigning email communication to a given project.
Pros
System is in MS Outlook and you don't need another program. Very comfortable.
Cons
Import backup data. Backup duplicate issue. Otherwise relatively problem-free.
- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Happy with eway
Satisfied with the program. It keeps everything organized and together. I like the reminder feature
Pros
organizes everything and the reminder is great
Cons
no problem with eway self. problem is other users not using it to full capacity
- Industry: Mechanical or Industrial Engineering
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Best CRM from my experience
eWay is great. After evaluating all the best CRM products found in popular CRM product reviews, eWay came out on top for us and we are not looking back or missing any functionality either.
Pros
It's seamless integration into Outlook and working with attached documents.
Cons
Not much negative to talk about. I'll have to think hard. Maybe the development that now mostly focuses on Outlook Online instead of Desktop. The table editing would have been great to have on desktop.
Alternatives Considered
Zoho CRM, Insightly, ActiveCampaign, Pipedrive, Salesforce Sales Cloud, monday.com, Bitrix24, HubSpot CRM and Zendesk SuiteReasons for Choosing eWay-CRM
To integrate our CRM with outlook to manage attachments effortlessly.Switched From
SuiteCRMReasons for Switching to eWay-CRM
No other product worked so effortlessly out of the box with email attachments, contacts and deals.- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
eway review
generally better at the start of the contract, jiri was excellent and very helpful. the support team is also very helpful, however not very flexible when it comes to the charges for things in the system i/e mistakes etc. i understand that there are busienss costs etc, however if thats the case that peopel can make mistakes, it should also be the case that the systme should allow a user to rectify those mistakes i/e restoring a deleted field.
Pros
easy to use system as long as you dont make any mistakes.
Cons
accidentally removed a field from the system and to have it restored would cost us a support fee..

- Industry: Electrical/Electronic Manufacturing
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
One of the best CRM solutions.
Very intuitive. Could be modified to adapt into the different solutions even by knowledgeable users. Price competitive solution. Easy to implement.
Pros
It is integrated with the Outlook - no other application needed. Integration with the MS Office completely. Mobile application available and works.
Cons
Sometimes slowing down or reducing performance of Outlook.
Alternatives Considered
Salesforce Sales Cloud, Office 365 Timesheet App, HubSpot CRM and Zendesk SuiteReasons for Switching to eWay-CRM
Price, easy of set up, easy to use, integration with Outlook.- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
eWay is the only Contact Management Software to Consider for a Law Practice
With the loss of business contact manager via outlook, eWay has been the only software we have found that will do what a small and very busy law practice will need to use!
Pros
The way you can seamlessly sync all contacts, tasks, emails and anything else going on with a specific case. This is really important for a small law firm as I (the paralegal) can keep our clients up to date on the status of their case by seeing what I or the Attorney I work for have completed (tasks) and what has been done as far as communication with clients and opposing parties (emails) all in one easy to use system. Cannot recommend them enough. After dealing with QuickBooks support for 6 months, I truly appreciate the level of customer service eWay provides and does not stop until all issues have been resolved. Even when the issue is on our end they attempt to fix or point out potential problems with our system.
Cons
The only Con I had was knowing when eWay had a new update, but I expressed a desire to be emailed when new updates are released and within a release or two I started getting emails to inform me of a new update! So no more Cons with eWay.
- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Great product
Very good, it does everything I need and more.
It is adaptable to any situation.
Pros
The flexibility, I could set it up to answer all my needs as an insurance broker
Cons
The price, its a great product but it is expensive.
Alternatives Considered
OneDriveReasons for Choosing eWay-CRM
I used access for 15 years and needed something more advancedSwitched From
Microsoft AccessReasons for Switching to eWay-CRM
It was very customizable, easy to use and the support function is real good- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Efficient Client Management with eWay-CRM
Using eWay-CRM has been a first-rate enjoy standard. It’s a consumer-friendly and dependable device that enables streamline duties, manipulate purchaser facts and take care of invoicing efficiently. The automation gear are a first-rate time-saver and the responsive IT help adds to its reliability. While there are occasional minor issues, it remains an important part of my enterprise operations.
Pros
eWay-CRM stands out for its ease of use, helping me create invoices and manage responsibilities results easily. The automation capabilities save time, and it’s a reliable answer for organizing client statistics. With remarkable IT help and clean commercial enterprise methods, it’s a step in advance of options like Money-S and Pohoda.
Cons
eWay-CRM most important drawbacks are slow performance at instances, no offline functionality that can interrupt work.
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Great useful CRM
Happy with it, we don't feel need to change.
Pros
Functionality: it just does what it says it does. For us it's a customizable CRM where we have tens of custom fields suited for our needs. Layout of fields is also customizable. We have all information about our customers in one place. And I also appreciate that it is (also) a desktop app which integrates to Outlook - I am not a fan of Online Outlook.
Cons
Although it is currently understandable possibly due to technical impossibilities, I don't like, that the most useful new features are available only in online version of the app. I like, I want and I need the desktop version.
- Industry: Human Resources
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Assessment Systems
We are using for 10 years, almost daily, app. 50 users
Pros
possibility to connect to PowerBI
low licence fees per user
Cons
The speed. It takes long to open items, load grids etc.
- Industry: Import & Export
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
review crm
Very good, works ok, takes some time to upload every time we open outlook
Pros
works on top of outlook
it can be adjusted to our needs
Cons
mobile app
some customizations that are impossible of doing
not being able to have a trigger with Zapier
Alternatives Considered
TrelloReasons for Switching to eWay-CRM
being possible of working on top of the outlook desktop- Industry: Machinery
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
excelent value for money
My overall experience with eWay-CRM has been exceptionally positive. The system is highly intuitive and seamlessly integrates with Outlook, making it easy to manage our sales pipeline. Its comprehensive features for contact management, deal tracking and project management have streamlined our workflow and improved our sales efficiency. Additionally, the customer support team is responsive and helpful, ensuring any issues are promptly resolved.
Pros
I highly recommend e-Way for sales tracking and lead management. It has transformed our sales process with its user-friendly interface, comprehensive features, and seamless integrations. e-Way is a game-changer for any sales team.
Cons
Repoting seems to be a little bit complicated.
Alternatives Considered
Dynamics 365Reasons for Switching to eWay-CRM
user-friendly interface, seamless integrations - excellent value for money- Industry: Management Consulting
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Neugebauer review
Pros
Outlook integration, Kanbanview in Online Version (would be great in Desktop Version)
Cons
not easy possible to have different accounts (e.g. 2 enterprise, 12 private)
- Industry: Human Resources
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
BL4U/SELY Review
I am very satisfied with eWay. It's an easy-to-use Outlook add-in that's very smart and helpful when you need to save emails, files, and keep track of deadlines. Great when multiple people need to work with one file - there is a versioning option.
Pros
It is easy to use. It is easy to implemented and it is very user friendly. eWay - CRM is oriented on customer. The support is very helpfull.
Cons
The necessity of frequent updating of the entire eWay, sometimes it gets stuck in the work.
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Stars for eway
Good, smooth work, nice features, easy to save and recall.
Pros
Easy way to save, link, forward emails. Tasks, projects easy way to keep notes.
Cons
If you perhaps save a document incorrectly - I cant find it again.
Passwords at all the documents is annoying when opening
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
New features in online eway are great
Pros
I was already happy with this product, but eway online is growing with new features like views sharing / email history sync and that was also a big help. I am also excited with the latest AI features like email summary or task suggestions - this will be a huge time saver. I had a chance to try it out and it looks correct, hopefully these AI features will grow even more over time.
Cons
Lately I sometimes had to login every week to use the preview panel, which is a bit frustrating. But no other issues.
- Industry: Human Resources
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
eWay is the TOP CRM solution on the market!
The system is comprehensive and can be easily customized.
Even with very frequent system updates, eWay CRM is a stable system. In practice, we hardly solve technical problems of the system. Therefore, the company and the system appear to be robust in the area of IS/IT.
The people in the company are nice.
Pros
Simplicity and flexibility of the system.
Cons
The company could provide consulting services before and during system deployment.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
eWay review
eWay is CRM system which we integrated few years ago. We are really satisfied with it. It can provide data you apriciate to have like a manager. There are many ways how to work and look to data. You are able to modifie many fields and customize it to your needs. Like a benefit is an mobile phone app. Great tool for company of our size.
Pros
Integration in Outlook. Could be modified from our side. Mobile phone app. Imports and exports of data.
Cons
Some modifications need to be done by creator and you have to pay fees.

- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
eWay CRM reference
Pros
Price
Easy to adjust to your needs
Incorporated in Outlook
Cons
Lack of connections to other systems or 3rd party services
- Industry: Logistics & Supply Chain
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Noord Natie Terminals CRM experience
Positive in functionality, development and easiness to contact
Pros
the possibility and the easiness of setting this CRM up in the format which suits your business best.
Cons
When contacts move companies, you cannot just deactivate them and add them to a new company, this would give us tracebility of someone's carreer path
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Dopravne obchodni spolecnost DOS Brno, s.r.o.
We have been using eway for about 5 years to keep track of orders from enquiry, to offer, to execution.
It is possible to filter - trace old orders, record insurance claims, etc.
Pros
creation of customized modules according to customer needs
Cons
slowing down of MS Outlook when creating a project, filtering orders etc.
- Industry: Outsourcing/Offshoring
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
eWay-CRM experience
Implementation of eWay-CRM was the right choice for our company. It made order in all active and possible projects, internal projects included. Everyone in company uses it daily.
Pros
- User friendly enviroment
- Everything about company projects is placed on one place and accessible for anyone who has rights
- Nice and helpfull customer support
Cons
- For correct work you need to set rights for every user, kategory (group of users) without mistake (its not that hard and then it works nice)
- none
- Industry: Wholesale
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
happy user, happy boss
in our company we use e-Way as an operational database for sales representatives on the go. we have here all the important information about the customer, which we can change and add. traders write down their information from meetings here, which can be well reported.
Pros
Communication with IT support is excellent. we can solve many things immediately by phone or remote management
Cons
each software has its own logic of programming and use and its own nomenclature. at first it was sometimes more difficult to empathize with these words.
- Industry: Legal Services
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Marketing Manager
We chose e-Way because of its integration into MS Outlook, we did not want to use a separate application. We were very impressed by the plug-in panel, thanks to which the user can always see whether the contact is registered in the database or not and is able to add it to the database with one click.
We regret that for us the key plug-in panel is also e-Way's biggest pain point. Supposedly, Outlook itself is to blame. User-wise, however, we find it very inconvenient.
Other than the above, we have no objections to e-Way. However, user willingness to filling the database is quite poor due to the problems with the panel.
Pros
MS Outlook integration; Right-side plug-in panel, allowing, i.a., adding new contacts
Cons
The plug-in panel often shuts down, logs out, etc. This is supposedly not the fault of e-Way, but of Outlook itself. However, it doesn't change the fact that it is very inconvenient.
- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Good Product
Happy with the product - very beneficial when staff work remotely
Pros
Everybody can use it in office - highly recommended for remote working.
Cons
Can be tricky to learn - you have to take time to learn how to navigate
- Industry: Wholesale
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
MARTECH-Corp.
At Martech we have been using eWay for over a decade and use it in our day to day work in managing and evaluating jobs.
Pros
Output and filter settings. Operational work in the system and data range.
Cons
I can't think of anything. Everything works according to our wishes and requirements.
- Industry: Mechanical or Industrial Engineering
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Good value for money, best Outlook integrated CRM
Pros
Outlook Integration, Pipeline management, Mobile app with contacts synchronization and access to all data from the phone.
Cons
Initial customization was not super intuitive and required several remote help sessions