---
description: Review of Desk Manager Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
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title: Desk Manager | Reviews, Pricing & Demos - SoftwareAdvice IE
---

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# Desk Manager

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> Desk Manager is an enterprise service management (ESM) software that helps customer service businesses manage tickets, projects, expenses, customer satisfaction, gamification, Knowledge, communications, and more. Its ticket functionality allows teams to organize and interact with customer inquiries and project management simplifies project-related tasks. 

Desk Manager's expense tracking feature allows teams to control extra expenses incurred during their daily operations and customer satisfaction surveys can be customized with multiple-choice or open-ended responses to gather feedback. The built-in  knowledge management functionality lets users build a knowledge base for the organization. Through service level agreements (SLAs), teams can track response times and ensure high customer satisfaction.
> 
> Verdict: Rated **4.8/5** by 106 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 106 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 4.9/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Desk Manager

## Commercial Context

- **Pricing model**: Per User (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile)
- **Supported Languages**: Brazilian Portuguese, Portuguese
- **Available Countries**: Argentina, Bolivia, Brazil, Chile, Colombia, Uruguay

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Audit Trail
- Automated Routing
- CMDB
- Chat/Messaging
- Configuration Management
- Contract/License Management
- Customer Database
- Customer Support
- Customisable Branding
- Customisable Forms

## Integrations (9 total)

- ChatGPT
- Discord
- JivoChat
- Microsoft Power BI
- Microsoft Teams
- Nvoip
- Telegram
- WhatsApp
- Zoom Phone

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software)
- [Service Desk Software](https://www.softwareadvice.ie/directory/4256/service-desk/software)
- [Information Technology Service Management (ITSM) Tools](https://www.softwareadvice.ie/directory/4296/itsm/software)

## Alternatives

1. [Milvus](https://www.softwareadvice.ie/software/246233/milvus) — 4.8/5 (298 reviews)
2. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1753 reviews)
3. [Freshservice](https://www.softwareadvice.ie/software/436317/freshservice) — 4.5/5 (685 reviews)
4. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4072 reviews)
5. [SysAid](https://www.softwareadvice.ie/software/158389/sysaid-it-crm) — 4.5/5 (511 reviews)

## Reviews

### "Avaliação Positiva" — 5.0/5

> **Luiz** | *9 August 2024* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Ferramenta muito dinâmica, prática para o gerenciamento de atividades e de fácil interação.
> 
> **Cons**: Em alguns casos tem um delay de clique que atrapalha o andamento.

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### "Feedback Desk" — 4.0/5

> **Ernane** | *8 August 2024* | Computer Software | Recommendation rating: 7.0/10
> 
> **Pros**: A Gameficação dele, e a sua interface super amigável.
> 
> **Cons**: Um ponto que pesa, é a sua distribuição de chamados as dependendo quanto mais chamado você fechar, mas você irá atender, sendo que poderia analisar a respeito do peso de cada chamado também, sendo que existe demandas que demora mais que as outras.
> 
> No geral, eu acredito que ele vem melhorado a cada vez mais, uso ele já tem 1 ano e é bastante perceptível a sua melhoria

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### "Muito boa" — 4.0/5

> **Emanuel** | *8 August 2024* | Computer Networking | Recommendation rating: 7.0/10
> 
> **Pros**: Dos insights dos chamados. A ferramenta proporciona indicadores muito bons.
> 
> **Cons**: Da tecla ESC no momento da interação. Se clicar nela sem querer, ela fecha a tela e apaga tudo que estava escrevendo. Isso tem gerado bastante problema.
> 
> Ótima, os chamados ficam muito bem estruturada com a categorização dinâmica entre solicitação e causa de resolução.

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### "Integração em diferentes aplicativos." — 5.0/5

> **Matheus** | *13 June 2024* | Computer & Network Security | Recommendation rating: 10.0/10
> 
> **Pros**: Integração com vários aplicativos que é gestão de ativos e também gestão de tíquetes de chamado e você poder fazer integração de lincar um artigo como um notebook um chamado isso fica registrado num login fácil dentro do chamado eu dentro do lote já é muito bom.


Fácil acesso para suporte e suporte rápido.


Nunca vi suporte melhor que o da desk
> 
> **Cons**: Única coisa que teus me decepcionou um pouco fui a parte de cs, pois já tivemos diversas trocas dessa pessoa que cuida da nossa empresa.
> 
> A minha experiência com Desk Manager é muito boa principalmente por conta do time de suporte.

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### "Solução Super Completa para ITSM" — 5.0/5

> **André** | *13 June 2024* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Versatividade do produto, gestão dos chamados, possibilidade de integração, automação de whatsapp e Teams.
> 
> **Cons**: Complexidade para configuração inicial, como não era uma migração, tivemos muito trabalho e ainda temos pois estão sempre com melhorias e novidades.
> 
> Excelente, um dos melhores investimentos que fiz, ainda não utilizo 100% da solução, mas estamos trabalhando pra isso, principalmente a integração com whatsapp

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/310334/desk-manager)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/itsm/desk-manager-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/310334/desk-manager> |
| en-GB | <https://www.softwareadvice.co.uk/software/310334/desk-manager> |
| en-IE | <https://www.softwareadvice.ie/software/310334/desk-manager> |
| en-NZ | <https://www.softwareadvice.co.nz/software/310334/desk-manager> |

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