--- description: Review of SMART Service Desk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: SMART Service Desk | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Online Help Desk Software](/directory/3529/online/software) > [SMART Service Desk](/software/31189/smart-service-desk) # SMART Service Desk Canonical: https://www.softwareadvice.ie/software/31189/smart-service-desk Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/31189/smart-service-desk?page=2) > SMART Service Desk is cloud-based and on-premise help desk software. It caters to businesses of all sizes in industry verticals such as government, banking, retail, FMCG, automobile, oil and gas, manufacturing, pharmaceuticals and education. Primary features include incident management, case management, change management, contract management and real-time reporting. SMART Service Desk offers IT service management, governance and risk compliance (GRC), customer relationship management and enterprise asset management capabilities within a suite. Other features include field service management, HR case management, knowledge management and service transition management. Users can automate their human resources and administrative processes. SMART Service Desk offers integration with event and system monitoring tools, Microsoft Active Directory and social media applications. SMART Service Desk is available globally and supports multiple languages. The software offers an Android and iOS mobile application. It provides support via a self-service portal, phone and email. > > Verdict: Rated **4.7/5** by 31 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 31 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: SMART Service Desk - **Founded**: 2012 ## Commercial Context - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: User based pricing - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Alerts/Escalation - Asset Tracking - Automated Routing - Availability Management - Change Management - Configuration Management - Contract/License Management - Customisable Branding - Incident Management - Knowledge Base Management - Macros/Templated Responses - Mobile App - Multi-Channel Communication - Problem Management - Project Management - Real-Time Chat - Release Management - Self Service Portal - Service Level Agreement (SLA) Management ## Support Options - 24/7 (Live rep) - Chat ## Category - [Online Help Desk Software](https://www.softwareadvice.ie/directory/3529/online/software) ## Related Categories - [Online Help Desk Software](https://www.softwareadvice.ie/directory/3529/online/software) - [Computer Inventory Software](https://www.softwareadvice.ie/directory/3721/computer-inventory/software) - [Information Technology Service Management (ITSM) Tools](https://www.softwareadvice.ie/directory/4296/itsm/software) - [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software) ## Alternatives 1. [Freshservice](https://www.softwareadvice.ie/software/436317/freshservice) — 4.5/5 (685 reviews) 2. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 3. [JIRA Service Management](https://www.softwareadvice.ie/software/116349/jira-service-management) — 4.5/5 (763 reviews) 4. [ManageEngine ServiceDesk Plus](https://www.softwareadvice.ie/software/360387/manageengine-servicedesk-plus) — 4.4/5 (227 reviews) 5. [Salesforce Service Cloud](https://www.softwareadvice.ie/software/363691/service-cloud) — 4.5/5 (820 reviews) ## Reviews ### "Easy and Professional" — 5.0/5 > **Abdul Hakim** | *4 June 2017* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: Very easy and user-friendly. Implements ITIL without complications. Integrates with other solutions seamlesly. > > **Cons**: Session time out it annoying. ----- ### "User friendly, Cost Effective, All in one ServiceDesk that can be used for any Services Department." — 5.0/5 > **Amit** | *1 May 2017* | Recommendation rating: 10.0/10 > > **Pros**: Smart ServiceDesk is a company that operates in a lean fashion and this evident in the turnaround time for my development requests. The word NO or CAN'T BE DONE is not in their vocabulary. This is the 3rd ServiceDesk that I have worked with and is by far the most user friendly and cost effective. Administration is not complex, i.e. easy to customize and build workflows compared to the other ServiceDesks I have used. The web interface is easy to navigate and Smart has multichannel methods to log requests and incidents. > > .... ----- ### "One Stop Service Desk" — 4.0/5 > **Ateeq** | *4 June 2017* | Insurance | Recommendation rating: 8.0/10 > > **Pros**: User Friendly and easy to access/tracking High-end reporting/dashboards No programming required to configure items > > **Cons**: Not support indepth financials/payments for Purchasing module need more development on Contracts Management ----- ### "Easy to use and fast to implement" — 5.0/5 > **Lamine** | *11 November 2009* > > **Pros**: Using SMART Suite has allowed our staff to communicate more efficiently across IT departments, while allowing the staff to be more aware of whom they are affecting when a specially when a change is implemented. Prior to the use of SMART Suite, changes were made with little approval, and hours were spent trying to figure out where the change initiated from. The IT staff has quickly learned that SMART Suite, in just 2 hours of training. The level of support that IIT and its partners gives us is great\! They are very quick to address any question or issue that may arise about the software. It is encouraging that the support team has the knowledge to have our problem resolved by the first representative to answer the call. > > **Cons**: No major issues seen so far in past 12 months. > > Great value for investment we have made. ----- ### "Great tool for driving IT Service Management maturity" — 5.0/5 > **Faiz** | *20 November 2016* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The audit functionality is incredibly powerful, it allows service desk users to gain insight into a support queries and it's history from start to finish. > > **Cons**: None > > SMART Service Desk provides, efficient service management across the life cycle of an incident, service request, change, asset and configuration. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/31189/smart-service-desk?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/31189/smart-service-desk) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data