--- description: Review of SnapCall Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: SnapCall | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Video Conferencing Software](/directory/4531/video-conferencing/software) > [SnapCall](/software/312074/snapcall) # SnapCall Canonical: https://www.softwareadvice.ie/software/312074/snapcall Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/312074/snapcall?page=2) > SnapCall is a Live Video tool for Virtual Sales that helps convert web-traffic into buyers. It's always been thought that sales should be done in-person, but the e-commerce growth and the pandemic has changed the way we communicate with customers, and now more and more deals and interactions with customers are done online worldwide. But still companies struggle to achieve the same high conversion rates as in-person sales. ---------------------------------------------------------------------------------- Conversion using Chat: 5% Conversion by Video Chat: 20% Offline conversion: 25-35% ---------------------------------------------------------------------------------- SnapCall helps companies move into a new era of virtual sales and continuing geographical sales expansion by keeping conversions, customer engagement and satisfaction at the same level or even higher as in-person customer contact. SnapCall is the missing link to provide a truly omnichannel experience. - Implementing SnapCall into your online sales will enable Voice, Video, Screen sharing directly in the LiveChat with the customer: - Connect hot leads with your salespeople in seconds\! Offer online consultations with the customer during a video chat; - Extend omnichannel experiences beyond traditional stores by providing Live Video Shopping: merge online and in-store customer experience; - Transform customer assistance from automated response interactions to personalized communication. Deliver qualified customer support without leaving the live chat and with the best operational efficiency. Increase customer retention and up-selling. Book a consultation with us to learn more about transforming your online customer experience\! > > Verdict: Rated **4.8/5** by 6 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 6 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: seampl - **Founded**: 2016 ## Commercial Context - **Starting Price**: US$20.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Payment for each agent's seat. Worldwide destinations, unlimited call duration and agent seats. Free trial. No credit card required. Sign up and cancel anytime. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Algeria, American Samoa, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia and 156 more ## Features - CRM - Call Centre Management - Call Monitoring - Call Recording - Chat/Messaging - Communication Management - Conferencing - Contact Database - Customer Engagement - Customer Experience Management - Feedback Management - Knowledge Base Management - Lead Capture - Live Chat - Multi-Channel Communication - Multi-Channel Data Collection - Onboarding - Presentation Streaming - Private Chat - Real-Time Chat ## Integrations (3 total) - Intercom - Kustomer - Zendesk Suite ## Support Options - Chat ## Category - [Video Conferencing Software](https://www.softwareadvice.ie/directory/4531/video-conferencing/software) ## Related Categories - [Video Conferencing Software](https://www.softwareadvice.ie/directory/4531/video-conferencing/software) - [Customer Success Software](https://www.softwareadvice.ie/directory/4628/customer-success/software) - [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software) - [Lead Generation Software](https://www.softwareadvice.ie/directory/1674/lead-generation/software) - [Customer Experience Software](https://www.softwareadvice.ie/directory/4574/customer-experience/software) ## Alternatives 1. [Bitrix24](https://www.softwareadvice.ie/software/128326/bitrix24) — 4.2/5 (984 reviews) 2. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1754 reviews) 3. [Zoho Desk](https://www.softwareadvice.ie/software/393877/zoho-desk) — 4.5/5 (2211 reviews) 4. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 5. [EngageBay CRM](https://www.softwareadvice.ie/software/83835/engagebay) — 4.7/5 (907 reviews) ## Reviews ### "SnapCall: A great addition to any professional website." — 5.0/5 > **Jessica** | *30 October 2019* | Graphic Design | Recommendation rating: 10.0/10 > > **Pros**: There are several points that I love about this software, however, my two favorite features would be the ability to add a "call button" to virtually any website, and the ability to extract information before speaking with a customer. I love the information extraction ability. I can easily have an understanding of what the customer is looking for, before we actually speak. It's really a great feature, and the call button is easy to install. > > **Cons**: The only downside I can find with this software is that, depending on the package, you are limited on the number of calls and digital calls you can receive, however, if you have a proper understanding of your business and your needs, this shouldn't be an issue. > > Overall, it's a great product with A LOT of great features that many businesses can benefit from. ----- ### "Reliable technology that works seamlessly with LiveChat for Customer Support & Service" — 5.0/5 > **Melissa** | *7 June 2022* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: SnapCall was simple to install and use within our existing LiveChat account. The technology provides a reliable and simple solution for agents to connect with customers. With one click, agents can switch from chat, to voice call and to video call easily. Customers do not have to download anything, it is easy to use from a customer or agent perspective. Calls are always clear, unlike our traditional Voice provider (RingCentral). > > **Cons**: Early in development, there was some issues with microphone permissions but SnapCall worked hard to resolve these issues for future versions. > > SnapCall provides excellent service, continually improving their technology while keeping costs reasonable. Anytime I reach out for support or service, issues are identified and corrected quickly. GREAT PRODUCT from a WONDERFUL COMPANY\! ----- ### "snap call" — 5.0/5 > **NICHOLETTE** | *26 July 2021* | Retail | Recommendation rating: 5.0/10 > > **Pros**: I love how much support there was in my trial > > **Cons**: I dislike how short the trial is and how few things I can choose ----- ### "Personal Shopping Online: SnapCall & Nickis" — 4.0/5 > **Patrick** | *20 June 2022* | Apparel & Fashion | Recommendation rating: 10.0/10 > > **Pros**: Die Integration mit zendesk ist sehr einfach. Das Team und auch die Kunden können es fast intuitiv bedienen. > > **Cons**: Es wäre super, wenn man noch ein Hintergrundbild auswählen kann. Somit kann man entscheiden, was für ein Hintergrund der Kunde in dem Videocall sehen soll. > > Wir nutzen Snapcall um die Auswahl für unsere Kunden Personal Shopping um einen weiteren Kanal zu erweitern. So können wir dem Kunden fast den persönlichen Service wie in einer Boutique bieten. ----- ### "An Incredible expansion for any expert site" — 5.0/5 > **Anzel** | *4 July 2021* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: It's an extraordinary component, the call button is super easy to install to any site \! the capacity to extricate data prior to talking with a client Makes everything so much easier > > **Cons**: you are restricted on the quantity of calls and computerized calls you can get > > Overall great experience with this software ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/312074/snapcall?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/312074/snapcall) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data