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About Neon CRM
Neon CRM is a software platform that enables nonprofit organizations and membership associations to manage their constituents and members more effectively. Its relationship-focused approach provides a comprehensive view of supporters and members, leading to increased engagement and revenue. With Neon CRM you can easily manage fundraising campaigns, events, communications, and more, while gaining valuable insights into your organization through customizable reporting and administrative tools.
The platform provides unlimited forms and templates, popular payment methods, and personalized emails to create a memorable generosity experience. Automate email marketing, workflows, volunteer management, and payment processing to save time while ensuring that your personal touch isn't lost. With Neon CRM you can streamline your organization's processes and focus on building stronger relationships with your constituents, members, and supporters.
Neon CRM pricing
Neon CRM does not have a free version and does not offer a free trial. Neon CRM paid version starts at US$99.00/month.
Starting Price:
US$99.00/month
Free Version:
No
Free trial:
No
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Neon CRM Reviews
Feature rating
5 reviews of 546
View all reviews
Julie
- Industry: Education Management
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 1/9/2023
User Friendly
Pros
I have worked in a few CRMs since starting my career, and Neon CRM is the most user friendly. Also, the help section is wonderful and easy to understand. If I cannot find an answer, customer service is prompt and helpful.
Cons
It would be nice if Neon had more capabilities for events such as a silent auction/raffle function.
Response from Neon One
Hey Julie, thank you so much for taking the time to leave us a review! It's so wonderful hearing how useful our help resources and support team have been for you. Thanks again!
Replied 5/9/2023
Kieran
- Industry: Nonprofit Organisation Management
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5
5
Reviewed on 7/9/2023
Best Customer Service and Ease of Admin Stress
Amazing and have recomended them to most non profits researching for a new crm.
Pros
The customer service is what made the decision easiest for us. Responsive and listens to every concern.Administrative heachaces are lessened with automation. The CRM integrates with many programs to reduce user entry errors on the backend.
Cons
events management still needs work (9/6/23). While It is great to use and get a complete picture of the constituent, the actual designing and then the signup pages fro events is cumbersome without help.
Reasons for Choosing Neon CRM
access is a glorified excel workbook and breaks too often.Switched From
Microsoft AccessReasons for Switching to Neon CRM
Price and cutomer service.The price is more but you get what you pay for when it come to help. Which the cheaper ones provide little to none.Response from Neon One
Hey Kieran,
Thank you so much for this glowing review! We are thrilled that your experience has been positive and that Neon CRM has helped you and your team in so many ways. Thanks again!
Replied 11/9/2023
Tiffany
- Industry: Individual & Family Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
3
Features
3
Ease of Use
1
Customer Support
1
1
Reviewed on 20/9/2024
Avoid Neon
Not intuitive. Functions scattered all over and difficult to locate. Any time I use online or email help their response starts with "we are experiencing high call volumes...your issue is only urgent if it stops you from completing transactions..." Basically - don't bother us, you're not important and we don't care.
Pros
Horrible, nearly nonexistent customer service, even when urgent, real time work stoppage happens. They do not care about customers or their success. The system is clunky, difficult to use, inconsistent and very frustrating. We are moving away from Neon as fast as we can. Do not buy this system.
Cons
Horrible customer service. Ticketing function was not working, couldn't get help for over a week, by then it was too late.
Response from Neon One
Hi Tiffany, we're sorry that our system and support did not meet your expectations. Our customers are important to us and we're disheartened by hearing that you did not feel important. Our team is evaluating what may have occurred as we want to make improvements where possible. Thanks for giving us a chance and we wish you nothing but success moving forward.
Regards,
Anna from Neon One
Replied 25/9/2024
Stuart
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 6/9/2023
Fundraising, Event, and Contact management for Non-profit
Pros
The built-in fundraising, event registration, and contact management features have allowed us to keep everything inside of NEON. Previously we were cobbling together data from separate systems with quite a lot of Excel exporting and importing in between.
Cons
The built-in email template creation tool is powerful, but the learning curve is a little greater compared with other platforms which specialize in email marketing. After a little effort, we were able to recreate what we needed in NEON.We have not found a straightforward, built-in feature to put multiple contacts into a dedicated group for one-off purposes. It can be done, but one higher level of organization of contacts would make contact management almost perfect.
Response from Neon One
Hey Stuart, thank you for leaving us this thoughtful review! I think your idea around adding the ability to add contacts to a group for one-off purposes is stellar. Have you submitted that idea to our Suggestions Portal? Our team will review it and let you know if this is something we can move forward with implementing! Thanks again :)
Replied 7/9/2023
Lauren
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4
5
Reviewed on 22/2/2021
Great Donor Management Software
Overall we are very happy to NeonCRM. My one and only concern is the customer support and account management seems to be lacking a bit. I get emails often regarding "changes" to our account that in face do not affect us because we are currently on a contract with NEON. With staff overturn you never know who your account manager is (I have worked with 5 account managers in a matter of 2 years. The software is great and we will continue to use it as we find that it is very helpful for what we are doing.
Pros
Coming from Blackbuad and Raiser's Edge, it was really important to find a software that was user friendly and easy to learn. NeonCRM is that software. You don't need a ton of training to navigate around the system and find what you are looking for.
Cons
Our hope was this software would be able to take the place of many of our others and put things in one place. Although it was able to do that for a majority we still hope to see an auction component to NeonCRM. This was one of the items that was discussed when we were looking at software and our rep mentioned Neon was working at an integration for this in the future and still waiting for it.
Alternatives Considered
Salsa CRMReasons for Choosing Neon CRM
Because of how difficult Raiser's Edge is to use.Switched From
Blackbaud Raiser's Edge NXTReasons for Switching to Neon CRM
Pricing and Payment PortalResponse from Neon One
Hi Lauren! Thank you for your open and honest feedback. Regarding the auction component, we do have a certified integration with ClickBid. You can learn more about that integration here: https://neonone.com/partners/clickbid/.
Replied 24/2/2021
