---
description: Review of Neotel Call Center Software Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
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title: Neotel Call Center Software | Reviews, Pricing & Demos - SoftwareAdvice IE
---
Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [Neotel Call Center Software](/software/317081/neotel)
# Neotel Call Center Software
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> Neotel is a cloud-based solution that provides CRM, virtual PBX and call center features to businesses. It allows user to record calls and access both downloaded files and playback.
Neotel also offers a progressive and predictive dialling system for agents or groups. Supervisors can determine agent's performance, identify campaign results and monitor and spy on agent's conversations with callers.
Users can minimize the number of incoming spam calls by automatically modifying the signalling of each call.
>
> Verdict: Rated **4.5/5** by 8 users. Top-rated for **Likelihood to recommend**.
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## Quick Stats & Ratings
| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 8 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |
## About the vendor
- **Company**: Neotel 2000
## Commercial Context
- **Pricing model**: Per Feature
- **Pricing Details**: Please contact Neotel 2000 for pricing details.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Spanish
- **Available Countries**: Australia, Canada, France, Germany, Ireland, Italy, Mexico, Netherlands, New Zealand, Singapore, South Africa, Spain, United Arab Emirates, United States
## Features
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Centre Management
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Computer Telephony Integration
## Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
## Category
- [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software)
## Related Categories
- [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software)
- [Call Recording Software](https://www.softwareadvice.ie/directory/1718/call-recording/software)
## Alternatives
1. [Ringover](https://www.softwareadvice.ie/software/120988/ringover) — 4.7/5 (858 reviews)
2. [Convoso](https://www.softwareadvice.ie/software/2799/safesoft-contact) — 4.5/5 (386 reviews)
3. [DialedIn CCaaS](https://www.softwareadvice.ie/software/20027/chasedata) — 4.8/5 (315 reviews)
4. [Readymode](https://www.softwareadvice.ie/software/171343/readymode) — 4.6/5 (136 reviews)
5. [Nextiva](https://www.softwareadvice.ie/software/2683/nextiva-business-voip) — 4.6/5 (914 reviews)
## Reviews
### "Buena atención" — 5.0/5
> **Miguel Angel** | *16 September 2022* | Information Services | Recommendation rating: 9.0/10
>
> **Pros**: El portal de cliente es claro e intuitivo
>
> **Cons**: Estaría bien tener una interfaz sencilla para crear argumentarios
>
> Muy atentos y resolutivos. Atienden rápido cuando hay alguna incidencia.
-----
### "Optimo" — 5.0/5
> **Maria Mar** | *17 March 2023* | Information Services | Recommendation rating: 8.0/10
>
> **Pros**: En general todo, atención al cliente, relación calidad y precio, y la variedad de productos que se vende.
>
> **Cons**: Facilidad para cambiar el numero virtual de desviación hacia otro movil, hecho de menos números móviles virtuales
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### "Buen Servicio a un precio razonable. Lo recomendaría." — 5.0/5
> **Teo** | *15 September 2022* | Insurance | Recommendation rating: 9.0/10
>
> **Pros**: Se integra bien con nuesta forma de trabajar. Somos una empresa relacionada con los seguros.
>
> **Cons**: Echo en falta la integración con nuestro CRM, pero entiendo que no puede ser compatible con todas las aplicaciones.
>
> Lo usamos para telemarketing y nos va bien en la actividad que desarrollamos.
-----
### "El mejor proveedor de software" — 5.0/5
> **Susana Amor** | *16 September 2022* | Marketing & Advertising | Recommendation rating: 10.0/10
>
> **Pros**: Es una herramienta sencilla y muy intuitiva.
>
> **Cons**: Nada ya que todo lo que he necesitado siempre han estado dispuestos a mejorar y encontrar soluciones.
>
> Rapidez cuando tienes algún problema, siempre están dispuestos a ayudarte. Trato inmejorable.
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### "Eficacacia y seguridad" — 4.0/5
> **jesus** | *15 September 2022* | Management Consulting | Recommendation rating: 9.0/10
>
> **Pros**: facilidad de uso en el software , intuitivo,
>
> **Cons**: En general, m e parece casi todo correcto.
>
> Gran atencion al cliente, rapidez y sencillez
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## Links
- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/317081/neotel)
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