About UniFocus

UniFocus is an innovator in workforce management and optimization. Connecting powerful, real-time business insights across labor management, time & attendance, guest satisfaction, and employee engagement solutions ensures operators maximize the operating asset value. Impactful workforce optimization happens when operators are equipped with real-time labor forecasting, budgeting, execution, employee and guest insights. Your workforce is your business’s key differentiating factor. They deliver on your experience standards and guest expectations. They are your biggest asset, and likely your biggest controllable cost. Workforce optimization is more than just scheduling or labor management – it’s where efficiency and compliance meet service. Many labor management tools can simplify hour requirements, but don’t provide the solution to help your managers optimize labor performance or connect the dots from forecast to scheduling to guest experience to revenue growth. The robust collection of software, combined with industry expertise, consulting services, and a performance guarantee, makes UniFocus an effective and reliable integrated solution for optimizing workforce performance. Built for hospitality, restaurants, retail, healthcare, senior living, and any other industry with dynamic staffing needs. Cloud-based tools easily integrate with existing systems.
UniFocus Software - UniFocs tools let you work from any device so you can take your work mobile and make real-time decisions anywhere.
UniFocus Software - Odin is the UniFocus digital assistant, supporting managers with key business insights.
UniFocus Software - UniFocus mobile app allows you to easily reassign shifts
UniFocus Software - UniFocus mobile app allows you to receive time off requests and tardy/call-in notifications
UniFocus Software - UniFocus dashboard lets you view daily schedules at a glance
UniFocus Software - UniFocus time and attendance dashboard gives you real-time business insights to make smarter, better decisions.
UniFocus video
UniFocus Software - UniFocs tools let you work from any device so you can take your work mobile and make real-time decisions anywhere. - thumbnail
UniFocus Software - Odin is the UniFocus digital assistant, supporting managers with key business insights. - thumbnail
UniFocus Software - UniFocus mobile app allows you to easily reassign shifts - thumbnail
UniFocus Software - UniFocus mobile app allows you to receive time off requests and tardy/call-in notifications - thumbnail
UniFocus Software - UniFocus dashboard lets you view daily schedules at a glance - thumbnail

UniFocus pricing

UniFocus does not have a free version and does not offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

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UniFocus Reviews

Feature rating

Value for Money
4.3
Functionality
4.1
Ease of Use
4.1
Customer Support
4.1
5 reviews of 44 View all reviews
Nikki
  • Industry: Hospitality
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
3
Ease of Use
4
Customer Support
0

5
Reviewed on 12/7/2021

Meets all of our needs

The system is much easier to use than our previous system. It has better reporting, and easier for employees to understand their time, and see their shifts, corrections, etc.

Pros

Ease of manager's entering schedules, correcting any employee clock in errors and reporting. The reporting and forecasting tools are an important part of our day to day operations, and allows our managers to easily schedule according to anticipated business levels.

Cons

Maybe I'm doing something wrong, but I wish I didn't have to go in and out of the tabs/screens so often. I wish they would retain all functionality (keep the gear on the screen) so once you correct something, you don't have to go completely out of the tab, and then reopen it in order to export time.

Linda
  • Industry: Hospitality
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
3
Ease of Use
4
Customer Support
4

4
Reviewed on 6/7/2021

Overall, a good product

Support helps on day to day issues, but not as great on the bigger issues. I'm just a local user and the admin for my property - our Corporate office deals with the issues. Many things to like about Unifocus but not being able to get rid of old employees is an ongoing annoyance. We've given up on trying to fix it.

Pros

I like the fact that this software can ensure we never pay less than minimum wage for a tipped employee. I like the fact that we set a rule for holiday pay and the software is able to execute that properly. I like the AUDIT tab so we can see who is touching the timecard and the Job Summary tab

Cons

The reporting feature is less than ideal because the system can't deal with employees having multiple jobs in multiple companies. When we terminate people from the system, mysteriously, they pop back up onto the system. This is the worst problem with Unifocus.

Response from UniFocus

Thank you Linda for your response. We would definitely like the opportunity to discuss your comment regarding employees with multiple jobs. This may be easily remedied. Employees should be deactivated through your interface. Again, please contact us at [email protected] as we can get this issue corrected.

Replied 8/7/2021
Anissia
  • Industry: Hospitality
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
2
Ease of Use
1
Customer Support
1

2
Reviewed on 6/7/2021

Needs improvement

Pros

Not a fan of the software. The software is not the most intuitive.

Cons

Not a fan of the software. It is not sync with ADP. The benefit calculations for PTO aren't available. Specialized reports are not easily avail.

Alternatives Considered

ADP Workforce Now

Reasons for Switching to UniFocus

Was not my choice to go with Unifocus.

Response from UniFocus

Anissia, thank you for taking the time to respond. We strive to provide the best solutions for our partners. We interface well with other systems and would like to discuss your benefits issue and specialized reports. We have a large library of reports that may accommodate. Please reach out to us at [email protected] and we will be happy to help find a solution for you promptly.

Replied 8/7/2021
RodNey
  • Industry: Hospitality
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
3

4
Reviewed on 6/7/2021

Solid platform for time management

Pros

Time clocks and labor management synergy

Cons

Many of the reports are very difficult to use for the purpose we need them to be used for.

Response from UniFocus

RodNey, thank you for your review. We would like to review the reports with you. Also, the Labor Dashboard is dynamic and may suit your needs as well. Please contact us at [email protected] and we will review our reporting options with you.

Replied 8/7/2021
Elizabeth
  • Industry: Hospitality
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
0

5
Reviewed on 6/7/2021

Easy breezy

Pros

I have been doing payroll for a team of 20+ for just about 5 years. The UniFocus program is very easy to use. I use it daily and have never come across any major issues. If I am on the go and quickly need to view something, I use the UniFocus app, which is convenient. It tells me who is on shift and allows to me approve requests for time off.

Cons

The one thing I don’t like about the UniFocus app is the inability to change the type of time off my employee wants to use. For example, I had an associate input a time off request for 8 hours of personal time, however, they had 0 hours left. On a computer it is easy to swap that to a vacation day or floating holiday, but I cannot complete this function on the app.

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