--- description: Review of Freshstatus Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Freshstatus | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Incident Management Software](/directory/4577/incident-management/software) > [Freshstatus](/software/317583/freshstatus) # Freshstatus Canonical: https://www.softwareadvice.ie/software/317583/freshstatus Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/317583/freshstatus?page=2) > Freshstatus is a status page and an incident communication software. Create a hosted and branded status page with just one click. Manage Incidents and communicate status updates in real-time with your teams and customers. New features in Freshstatus 3.0 include: Authenticating users with SSO/SAML, API for CRUD Incident and Scheduled Maintenance, Quick Service Status Change, Webhook Integration, Slack Integration. > > Verdict: Rated **4.6/5** by 73 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 73 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: Freshstatus is free for up to 250 subscribers. Pro: $25 + $5 for every 100 subscribers. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Alerts/Notifications - Customisable Templates - IT Incident Management - Incident Reporting - Maintenance Scheduling - Real-Time Notifications - Reminders - Status Tracking - Task Management ## Integrations (3 total) - Freshping - Statuspage - Twitter/X ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Incident Management Software](https://www.softwareadvice.ie/directory/4577/incident-management/software) ## Alternatives 1. [Freshservice](https://www.softwareadvice.ie/software/436317/freshservice) — 4.5/5 (685 reviews) 2. [ilert](https://www.softwareadvice.ie/software/214489/ilert) — 4.7/5 (64 reviews) 3. [JIRA Service Management](https://www.softwareadvice.ie/software/116349/jira-service-management) — 4.5/5 (763 reviews) 4. [Datadog](https://www.softwareadvice.ie/software/101405/datadog) — 4.6/5 (357 reviews) 5. [Site24x7](https://www.softwareadvice.ie/software/360425/site24x7) — 4.7/5 (344 reviews) ## Reviews ### "One of the best status page softwares\!" — 4.0/5 > **Verified Reviewer** | *3 May 2022* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Freshstatus offers a great free status page software. I am able to add incidents and relate them to services, no other free product I've found offers these features, and most important to me- a custom domain\! > > **Cons**: Don't forget to save your changes\! My biggest gripe about Freshstatus is that changes aren't saved when you go from one screen to another. You have to click on Save in order for them to be saved. Seems easy, but most things auto save these days. ----- ### "One of the best status pages out there\!" — 5.0/5 > **Travis** | *19 April 2022* | Information Services | Recommendation rating: 9.0/10 > > **Pros**: You get a lot of features for free, which is helpful when you're on a budget. You shouldn't have to take out a business loan to tell people that your services are down. The interface is also incredibly easy to use and it makes it easy to track incidents live and review them in incident debrief meeting so it's easy to understand the timeline of events. As a small business that thrives on transparency, this tool has been invaluable, especially after trying other status pages that let us down in one way or another. We have loved using Freshstatus and will keep using it\! > > **Cons**: Honestly, nothing. The only thing I can think of is that it would be nice to be able to have more social integrations for keeping our customers updated. Twitter is the only (public) one but if you have some developers, you can probably use the webhook to accomplish this. ----- ### "Good solution for setting up a basic incident page" — 3.0/5 > **Jerry** | *25 May 2022* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Quick setup, easy to use, free version, > > **Cons**: Customisation is limited, no multiple languages ----- ### "Freshstatus quality check" — 5.0/5 > **Abhishek** | *20 July 2022* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Page presentations is good while need to improve many features as well as include. > > **Cons**: many servers not includeda which need to include > > It was good ----- ### "Probably one of the best status page solutions for the moment" — 4.0/5 > **Anton** | *29 April 2019* | Banking | Recommendation rating: 10.0/10 > > **Pros**: It solves almost every needs of a company or product status page - components, incidents management, user subscriptions also got really good UX and status page design including powerful SLA statistics features (personally me think this is a killer feature). The product is slightly new but I'm sure already has almost everything to compete current market tops. > > **Cons**: I'd be completely happy if I got the the next features (I'm sure they're in product backlog but some prioritizing won't hurt anyone): 1. External notifications support via webhooks . I have some internal notification services like Telegram and Slack Bots, would be perfect if I could receive notifications from Freshstatus and forward them to my internal channels. 2. Status page privacy restrictions extended support, IP-address restrictions currently support only IPv4 ranges, which is obviously not enough. 3. Incident templates support. Most of the incidents doesn't differ much to each other, it'd save a lot of time. 4. Status page custom CSS support. Many companies have their design guidelines needed to be followed. And the "dark theme" support as an cherry on top\! > > I've recently investigated almost every product on the market and in my personal opinion is that Freshstatus is one of the best solutions on the market. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/317583/freshstatus?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/317583/freshstatus) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data