--- description: Review of ZIRO Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ZIRO | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Unified Communications Software](/directory/1556/ucaas/software) > [ZIRO](/software/317632/stack8) # ZIRO Canonical: https://www.softwareadvice.ie/software/317632/stack8 Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/317632/stack8?page=2) > ZIRO (formerly Stack8) is the only IT company that makes Unified Communications hassle-free. Offload routine tasks to your help desk with ZIRO Provisioning software (formerly SMACS), the only provisioning software designed to make UC the simplest thing on your to-do list. You can easily manage phones, voicemails, dial plans, and agents without the headache of complex templates or worry of compromising admin security. ---------- With ZIRO, you can... MANAGE YOUR TECH Onboarding and offboarding become quick and simple with ZIRO. You can manage all the MACDs and DIDs for your entire workforce with one little mouse click. AUTOMATE YOUR WORKFLOW What’s even better than offloading to the helpdesk? Automation. ZIRO lets you set up provisioning and device modifications without ever needing manual intervention. OVERSEE YOUR WORKPLACE Get a bird’s-eye view of the big picture with ZIRO’s comprehensive analytics and reporting. You’ll have everything you need to know when it comes to user and device usage. ESCAPE EXCEL HELL Quit the spreadsheets and start managing phone numbers in seconds with Dial Plan Management from ZIRO. Now you can sit back, automate, and control all your phone numbers and extensions with one hand on your coffee. CONNECTING IS EASY WITH OUR APIs Take automation to the next level of effortless with APIs that extend and enhance your unified communications system. Copy, paste, BOOM\! REACH OUT AND WE’RE THERE Get the most reliable, immediate support in the industry any time, every time. Login to your customer portal or talk to an expert. Either way, we’ve got your back. > > Verdict: Rated **4.8/5** by 13 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 13 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Stack8 Technologies ## Commercial Context - **Pricing Details**: Please contact ZIRO for pricing details. - **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Call Centre Management - Call Monitoring - Call Recording - Call Routing - Call Tracking - Chat/Messaging - Customisable Reports - Group Messaging - Meeting Management - Mobile Access - Multi-Channel Communication - Multi-User Collaboration - Reporting & Statistics - SMS Messaging - SSL Security ## Integrations (1 total) - iTSM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Unified Communications Software](https://www.softwareadvice.ie/directory/1556/ucaas/software) ## Related Categories - [Unified Communications Software](https://www.softwareadvice.ie/directory/1556/ucaas/software) - [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.ie/software/120988/ringover) — 4.7/5 (871 reviews) 2. [Sobot](https://www.softwareadvice.ie/software/524506/Sobot) — 4.9/5 (96 reviews) 3. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1781 reviews) 4. [Amazon Connect](https://www.softwareadvice.ie/software/352892/amazon-connect) — 4.5/5 (93 reviews) 5. [Glassix](https://www.softwareadvice.ie/software/419790/glassix) — 5.0/5 (103 reviews) ## Reviews ### "Hassel free Unified Communication" — 5.0/5 > **Roger** | *3 December 2021* | Food Production | Recommendation rating: 10.0/10 > > **Pros**: Very easy to use and also quite easy to setup. > > **Cons**: There could be more options to define modifications to various values that derives from Communication Manager. Ate the moment we'll make due with the standard values. > > Stack8 are very easy to do business with and we have after we bought SMACS used them for other services as well, such as setup of CER for our Americas market. ----- ### "Easy management of your Voice Enviroment" — 5.0/5 > **Vasil** | *30 November 2021* | Apparel & Fashion | Recommendation rating: 9.0/10 > > **Pros**: Very easy to manage the phones and Jabber implementations , move the phones between different locations and make them common phones. With SNR config and some UCCX options its one global management solution. Easy and clean interface.Good Auditing ,change logs and user admin restrictions per sites and locations. With latest Microsoft integration very easy to migrate and manage microsoft teams accounts and users. Easy Software upgrades. > > **Cons**: Just one i'm always was asking for some kind of CDR logging and tools included in the product. > > Customer support is very good and very fast. ----- ### "Great for simple changes" — 4.0/5 > **kim** | *30 November 2021* | Automotive | Recommendation rating: 7.0/10 > > **Pros**: it's great for simple changes support very helpful > > **Cons**: doesn't support hunt group changes won't allow a device pool to be used on several sites - we have campus environment and this has caused some pain training is only by videos, there isn't any written training docs so i had to create on my own > > great support ----- ### "Feedback" — 4.0/5 > **Bryce** | *6 December 2021* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: The 360 view is great and the use of tiles makes it a snap to implement new devices. > > **Cons**: There can be more then one way to provision devices and sometimes I find that Smacs doesn't take full advantage of that. I would also like it to integrate more with other Cisco products like Quality Management so I can use it as an end to end call center provisioning tool. > > Great, the provisioning works quickly and efficiently. The reporting section is worth it's weight in gold and is fully customizable which I love. The support team for the product is top notch. ----- ### "Highly recommended UC partner\!" — 5.0/5 > **Steve** | *30 November 2021* | Food Production | Recommendation rating: 10.0/10 > > **Pros**: Fast, easy to learn, with very few bugs. It was quick to implement, and it is very affordable. SMACS is a game-changer for any UC environment. > > **Cons**: I would love to have CDR management built in, which I understand is coming very soon. > > Friendly, flexible, affordable, competent. I have nothing but positive things to say about this team. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/317632/stack8?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/317632/stack8) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data