---
description: Review of e-satisfaction.com Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: e-satisfaction.com | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/508/customer-engagement/software) > [e-satisfaction.com](/software/318182/e-satisfaction)

# e-satisfaction.com

Canonical: https://www.softwareadvice.ie/software/318182/e-satisfaction

> e-satisfaction.com is an Enterprise Feedback Management Software that collects feedback during important moments of the customer journey.
Organizations that trust e-satisfaction.com have customers in the center of their attention and seek ways to improve their experiences, on an omnichannel level, while realizing business growth from recovering unhappy customers. 
e-satisfaction.com helps organizations collect customer feedback to support customer facing teams by sharing insights on what their customers say, how they feel and what would increase their satisfaction levels. Listening to the Voice of your Customers, can help you gather data for the entire organization to improve your operations and do what drives customer recovery and positive word of mouth, while leveraging the great work that you do, by exploiting our marketing campaigns \& reputation features.
> 
> Verdict: Rated **4.7/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 3 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: e-satisfaction

## Commercial Context

- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- CES Survey Structure
- CSAT Survey Structure
- Complaint Monitoring
- Customer Experience Management
- Customer Segmentation
- Customisable Forms
- Customisable Templates
- Dashboard
- Data Import/Export
- Data Visualisation
- Email Management
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Multi-Channel Communication
- NPS Survey Structure

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Customer Engagement Software](https://www.softwareadvice.ie/directory/508/customer-engagement/software)

## Related Categories

- [Customer Engagement Software](https://www.softwareadvice.ie/directory/508/customer-engagement/software)
- [Customer Satisfaction Software](https://www.softwareadvice.ie/directory/4627/customer-satisfaction/software)
- [Customer Experience Software](https://www.softwareadvice.ie/directory/4574/customer-experience/software)

## Alternatives

1. [SurveyMonkey](https://www.softwareadvice.ie/software/157864/surveymonkey) — 4.6/5 (10455 reviews)
2. [Trustpilot](https://www.softwareadvice.ie/software/364802/trustpilot) — 4.5/5 (1204 reviews)
3. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1781 reviews)
4. [Jotform](https://www.softwareadvice.ie/software/433821/jotform) — 4.7/5 (2885 reviews)
5. [Survicate](https://www.softwareadvice.ie/software/31821/survicate) — 4.6/5 (99 reviews)

## Reviews

### "Customer after-care done right" — 5.0/5

> **Themis** | *14 July 2022* | Retail | Recommendation rating: 9.0/10
> 
> **Pros**: The ability to customize the APIs so that you can target every segment of the customer at critical touchpoints and milestones such as while browsing, after a conversion and upon receiving the package as well as when picking it up off a store or visiting a store for the first time, gives you important information and makes e-satisfaction a de facto backbone of customer satisfaction for our business
> 
> **Cons**: There's not really much I have to say. The personalization and customization possibilities are so many that it's hard to pick something not to like. Maybe the attribution models could use a few more improvements so that they resemble google analytics a bit more but it's really not an issue.
> 
> We've used E-satisfaction from day 1 of their operations and have not stopped working with them since. Our company's reputation regarding customer experience is stellar and I firmly believe that e-satisfaction has played a very important part in strengthening our company's positioning.

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### "Easy to Use and Super Useful Feedback\!" — 5.0/5

> **Dimitris** | *10 August 2022* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to use - implement, account manager is helpful in understanding all key metrics and insights too\!
> 
> **Cons**: There are still some more features (e.g. product reviews) that I would like to see in the software, but I believe those features are already in the works.

-----

### "Easy to use, out of the box service with great potentials for development" — 4.0/5

> **Vassilis** | *18 July 2022* | Supermarkets | Recommendation rating: 8.0/10
> 
> **Pros**: You can start using it day one. It's that easy and can be customized according to your business needs.
Also, there is an excellent customer support ready to assist you in everything you may need.
> 
> **Cons**: The service could have had better growth rates according to the maturity it gets

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/318182/e-satisfaction)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/customer-satisfaction/e-satisfaction-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/318182/e-satisfaction> |
| en-GB | <https://www.softwareadvice.co.uk/software/318182/e-satisfaction> |
| en-IE | <https://www.softwareadvice.ie/software/318182/e-satisfaction> |
| en-NZ | <https://www.softwareadvice.co.nz/software/318182/e-satisfaction> |

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