--- description: Review of Health Cloud Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Health Cloud | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Patient Engagement Software](/directory/3429/patient-engagement/software) > [Health Cloud](/software/319387/salesforce-health-cloud) # Health Cloud Canonical: https://www.softwareadvice.ie/software/319387/salesforce-health-cloud Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/319387/salesforce-health-cloud?page=2) > Salesforce Health Cloud is a patient management platform designed to help medium to large healthcare organizations manage inquiries, track issues, deliver post-acute care processes and more. Key features include clinical data management, event monitoring, custom care plans and team collaboration. Salesforce Health Cloud provides a 360-degree view of patients’ details and enables agents to create personalized and concurrent recovery plans, facilitating communication with caregivers in real-time. Its contact center module helps connect patients with physicians for scheduling appointments, resolving inquiries and giving care recommendations using a centralized platform. Additionally, it comes with a patient segmentation and lists module which allows users to manage tasks and assessments, improving productivity across care teams. Salesforce Health Cloud integrates with various third-party applications such as Field Service Lightning, AppExchange and Google applications. Pricing is available on monthly subscriptions and support is extended via live chat, phone and documentation. > > Verdict: Rated **4.5/5** by 44 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 44 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: US$350.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - 21 CFR Part 11 Compliance - API - Access Controls/Permissions - Accounting Integration - Activity Dashboard - Activity Monitoring - Activity Tracking - Ad hoc Reporting - Admissions Management - Alerts/Escalation - Alerts/Notifications - Appointment Management - Appointment Scheduling - Audience Targeting - Audit Management - Authorization Tracking - Automated Routing - Automated Scheduling - Bed Management - Billing & Invoicing ## Integrations (1 total) - Tableau ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Patient Engagement Software](https://www.softwareadvice.ie/directory/3429/patient-engagement/software) ## Related Categories - [Patient Engagement Software](https://www.softwareadvice.ie/directory/3429/patient-engagement/software) - [Patient Portal Software](https://www.softwareadvice.ie/directory/1475/patient-portal/software) - [Healthcare CRM Software](https://www.softwareadvice.ie/directory/393/healthcare-crm/software) - [Online CRM Software](https://www.softwareadvice.ie/directory/387/online-crm/software) - [Patient Management Software](https://www.softwareadvice.ie/directory/3489/patient-intake/software) ## Alternatives 1. 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[Pabau](https://www.softwareadvice.ie/software/190306/pabau) — 4.7/5 (641 reviews) ## Reviews ### "Helpful Patient Tool but Limited Access" — 4.0/5 > **Mailen** | *29 May 2026* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: Easy to keep track of appointments and care Good communication with the healthcare team Organized patient information in one place Helpful reminders for visits and treatments Makes it easier to stay updated on my health care > > **Cons**: Not all medical information is visible to patients Features depend on what the clinic enables Can be confusing at first for new users Sometimes updates are not immediate > > As a patient, I find Health Cloud helpful for managing my appointments and staying connected with my healthcare providers. It makes communication and follow-ups easier. However, access to full medical information depends on what the clinic allows, and it can take some time to get used to the system. ----- ### "Efficient and Reliable Healthcare Management Platform" — 5.0/5 > **Yogesh** | *3 June 2026* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: Health Cloud offers excellent value for money with its wide range of healthcare management features and strong data organization capabilities. The platform is easy to use once configured properly and helps teams manage patient information efficiently. The reporting tools provide useful insights and simplify tracking and analysis. Customer support is responsive and helpful when resolving issues or assisting with setup. Data management is one of the strongest features, allowing secure and organized handling of patient records and workflows. > > **Cons**: Some bugs and performance issues can appear occasionally, especially when working with large amounts of data. Initial setup and customization may take time for new users, and certain advanced features require additional learning. Payroll-related integrations could also be improved for a smoother experience. > > Overall, my experience with Health Cloud has been very positive. It is a reliable platform for healthcare management, offering strong reporting, data management, and workflow automation features. The system improves productivity and collaboration while keeping patient information organized and accessible. Despite a few minor bugs and setup complexities, the platform delivers good value and is highly useful for healthcare organizations. ----- ### "Great Features but Requires Training and Setup" — 3.0/5 > **Verified Reviewer** | *10 May 2026* | Civic & Social Organization | Recommendation rating: 4.0/10 > > **Pros**: Self-service options allow patients and staff to access information, update details, and manage certain tasks independently. > > **Cons**: Health Cloud can be expensive compared to some competitors, especially for smaller organizations, because many advanced features, integrations, and customization options may require higher-tier plans or additional costs. > > The platform offers a lot of customization, automation, and collaboration features that help improve communication and streamline workflows across teams. However, the system can feel overwhelming for new users due to the learning curve, setup complexity, and higher cost compared to some competitors. It works best for organizations that need advanced healthcare management tools and are willing to invest time and resources into implementation and training. ----- ### "Excellent platform for HealthCare providers" — 5.0/5 > **Soundararajan** | *14 April 2026* | Hospital & Health Care | Recommendation rating: 7.0/10 > > **Pros**: Salesforce health cloud(SFHC) platform is an excellent application which provides 360-degree view of each customer. From clinical data and appointment histories to communication preferences and social determinants, everything is easily accessible in one intuitive interface. We use SFHC extensively in our org to capture customer details, funding, careplan, workorder, schedules, service resources. > > **Cons**: What I liked least about Health Cloud is the implementation complexity and cost. At times the application is very slow > > Overall our org is very happy in implementing SFHC to replace one of the legacy health care application. It provides opportunity to integrate with various modern applications such as D365 for billing, Successfactors for onboarding etc., ----- ### "A useful and efficient Healthcare Management Solution" — 4.0/5 > **Marco** | *2 July 2026* | Banking | Recommendation rating: 6.0/10 > > **Pros**: What I liked most about Health Cloud is its intuitive interface and the way it keeps important patient information organized in one place. It makes collaboration easier and helps improve efficiency in daily tasks. Overall, it provides a smooth and user-friendly experience. > > **Cons**: What I didn’t like about Health Cloud is that some features can be difficult to learn at first, and the interface may feel overwhelming for new users. At times, certain processes require too many steps, which can slow down daily tasks. Overall, there is room for improvement in usability. > > Overall, my experience with Health Cloud has been positive. It offers useful features for managing information efficiently and supports better organization of daily work. Although there is a learning curve and some areas could be more user-friendly, it is a valuable solution overall. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/319387/salesforce-health-cloud?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/319387/salesforce-health-cloud) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data