--- description: Review of Health Cloud Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Health Cloud | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Patient Engagement Software](/directory/3429/patient-engagement/software) > [Health Cloud](/software/319387/salesforce-health-cloud) # Health Cloud Canonical: https://www.softwareadvice.ie/software/319387/salesforce-health-cloud Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/319387/salesforce-health-cloud?page=2) > Salesforce Health Cloud is a patient management platform designed to help medium to large healthcare organizations manage inquiries, track issues, deliver post-acute care processes and more. Key features include clinical data management, event monitoring, custom care plans and team collaboration. Salesforce Health Cloud provides a 360-degree view of patients’ details and enables agents to create personalized and concurrent recovery plans, facilitating communication with caregivers in real-time. Its contact center module helps connect patients with physicians for scheduling appointments, resolving inquiries and giving care recommendations using a centralized platform. Additionally, it comes with a patient segmentation and lists module which allows users to manage tasks and assessments, improving productivity across care teams. Salesforce Health Cloud integrates with various third-party applications such as Field Service Lightning, AppExchange and Google applications. Pricing is available on monthly subscriptions and support is extended via live chat, phone and documentation. > > Verdict: Rated **4.4/5** by 35 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 35 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: US$350.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - 21 CFR Part 11 Compliance - API - Access Controls/Permissions - Accounting Integration - Activity Dashboard - Activity Monitoring - Activity Tracking - Ad hoc Reporting - Admissions Management - Alerts/Escalation - Alerts/Notifications - Appointment Management - Appointment Scheduling - Audience Targeting - Audit Management - Authorization Tracking - Automated Routing - Automated Scheduling - Bed Management - Billing & Invoicing ## Integrations (1 total) - Tableau ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Patient Engagement Software](https://www.softwareadvice.ie/directory/3429/patient-engagement/software) ## Related Categories - [Patient Engagement Software](https://www.softwareadvice.ie/directory/3429/patient-engagement/software) - [Patient Portal Software](https://www.softwareadvice.ie/directory/1475/patient-portal/software) - [Healthcare CRM Software](https://www.softwareadvice.ie/directory/393/healthcare-crm/software) - [Online CRM Software](https://www.softwareadvice.ie/directory/387/online-crm/software) - [Patient Management Software](https://www.softwareadvice.ie/directory/3489/patient-intake/software) ## Alternatives 1. 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We use SFHC extensively in our org to capture customer details, funding, careplan, workorder, schedules, service resources. > > **Cons**: What I liked least about Health Cloud is the implementation complexity and cost. At times the application is very slow > > Overall our org is very happy in implementing SFHC to replace one of the legacy health care application. It provides opportunity to integrate with various modern applications such as D365 for billing, Successfactors for onboarding etc., ----- ### "Reliable Health Cloud with Strong Features and Support, Minor Bugs and Setup Challenges" — 4.0/5 > **Nasrullah** | *3 May 2026* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: Intuitive interface, strong scheduling, reliable reporting, good customer support, seamless data integration. > > **Cons**: While Health Cloud is generally reliable, occasional bugs and system slowdowns can disrupt workflow, especially during peak usage times. Some advanced customization options are limited, which may restrict flexibility for highly specialized healthcare practices. Additionally, the initial setup process can be complex and time-consuming without sufficient technical support. > > Overall, my experience with Health Cloud has been positive. The platform significantly improves the efficiency of healthcare management through its comprehensive features and ease of use. Despite minor issues with bugs and customization, the benefits outweigh the drawbacks. The value for money is reasonable given the extensive functionality provided. I would recommend Health Cloud to healthcare organizations looking for a scalable and integrated solution to enhance patient care and administrative tasks. ----- ### "Great Features but Requires Training and Setup" — 3.0/5 > **Verified Reviewer** | *10 May 2026* | Civic & Social Organization | Recommendation rating: 4.0/10 > > **Pros**: Self-service options allow patients and staff to access information, update details, and manage certain tasks independently. > > **Cons**: Health Cloud can be expensive compared to some competitors, especially for smaller organizations, because many advanced features, integrations, and customization options may require higher-tier plans or additional costs. > > The platform offers a lot of customization, automation, and collaboration features that help improve communication and streamline workflows across teams. However, the system can feel overwhelming for new users due to the learning curve, setup complexity, and higher cost compared to some competitors. It works best for organizations that need advanced healthcare management tools and are willing to invest time and resources into implementation and training. ----- ### "Salesforce Health Cloud: Powerful Patient Management Platform with a Steep Learning Curve" — 4.0/5 > **Verified Reviewer** | *21 April 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: What I like most about Salesforce Health Cloud is how well it centralizes patient information and makes it easier for care teams to coordinate everything in one place. Having all patient data, interactions, and care plans in a single system really improves visibility and reduces the need to switch between multiple tools. In terms of data management, it does a strong job of organizing complex patient information in a structured way. It’s especially useful for tracking care history and making sure everyone involved has access to the same updated information. Reporting is also quite powerful. You can build detailed dashboards and reports that help track patient outcomes, care progress, and operational metrics. This makes it easier for teams to make data-driven decisions. From a scheduling perspective, it helps coordinate appointments and care activities more efficiently, reducing manual effort and improving communication between care providers. The platform is generally easy to use once you get familiar with it, especially if you already have experience with Salesforce products. The UI can feel complex at first, but it becomes more intuitive over time. In terms of value for money, it’s more suitable for larger healthcare organizations since it’s a premium enterprise solution, but it delivers strong value when used at scale. Customer support is reliable, and there’s a large ecosystem of documentation and community resources, which helps when issues come up. As for bugs and issues, it’s generally stable, though like any large enterprise system, occasional performance delays or configuration complexity can happen depending on how it’s set up. > > **Cons**: One of the main drawbacks of Salesforce Health Cloud is that it can feel quite complex, especially during initial setup and onboarding. It’s not always intuitive for new users, and it often requires training to use effectively. Another challenge is the overall ease of use. While it becomes more manageable over time, the interface can feel cluttered due to the number of features and configurations available, which can be overwhelming for smaller teams or less technical users. In terms of value for money, it can be expensive, especially for smaller healthcare organizations. A lot of the advanced capabilities require additional customization or add-ons, which increases the overall cost. Reporting and data management are powerful, but setting them up properly often requires technical expertise or admin support. It’s not always straightforward to configure without help. There can also be occasional performance or configuration issues, particularly in heavily customized environments, which can slow down workflows or require troubleshooting. Overall, while it’s a strong platform, it does come with a learning curve and complexity that may not suit every organization. ----- ### "Reliable tool" — 5.0/5 > **Navpreet** | *15 May 2026* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: It improves communication between healthcare teams and makes it easier to manage appointments, records, and follow-ups efficiently. The software is user-friendly and helps save time by reducing manual work and paperwork. > > **Cons**: One thing I least like about Health Cloud software is that it can sometimes feel complex for new users because of the large number of features and tools available. > > The reporting and tracking features are very useful for monitoring patient progress and improving overall productivity. Overall, Health Cloud software is a reliable and effective solution for healthcare management. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/319387/salesforce-health-cloud?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/319387/salesforce-health-cloud) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data