JailTracker

Pros

It easy very it is to navigate. If you are on an individuals tab then you can see exactly which activities are able to be performed.

Cons

I honestly don't have any complaints from the software. I wish we utilized more of the software than what we do currently but that is our loss.

Pros

The best thing about this software...is the people who developed it. Jail Tracker is made by a small company in Kentucky. If you've ever worked with any software companies, you know that a small company is the best. Jail Tracker gives excellent customer support and an extremely user-friendly product. You can customize hundreds of aspects of this database to fit your correctional facility. I am a Jail Administrative Coordinator and I oversee the operations of the computer software used in our jail. I have been there through the days of DOS-based programs. I am here to tell you Jail Tracker made the conversion to their software so easy, it made me wish we'd have transitioned years ago! Setting up new users and security groups in the software is super easy. You can add scanners to your setup and scan paperwork directly into inmate, facility, and staff files as well as incident and grievance reports. You can add signature pads to make the reports that require signatures paperless. They have a full medical module that you can use to pass meds, keep a separate inmate medical packet, and track withdraw symptoms. They have recently added a custom forms module that allows you to ditch the paper and store customized information in the software by creating a custom form. So far we have created custom forms for 15-minute observations, use of force, shower logs, damage/deficiency reporting, and officer-issued equipment and uniforms. I plan on adding tons of forms in the next year.

Cons

There is very little that I would complain about with this software. Only occasionally do I get a bug report where something doesn't work like it's supposed to. Even then, there's a handy feature built in to the software where you can copy the error message and send an email to Jail Tracker support so they can fix the problem. Not much to complain about here!

Pros

The software is very user friendly. I like the idea that each facility can write reports to customize your individual facility needs.

Cons

I would like a help option with features that I am not familiar with.

Pros

Jailtracker has been great. It has cut down on our paper documents and helped the jail be efficient and effective. Using QR codes for cell checks and activities is a breeze compared to written logs. The medical module also does great for documenting medical issues and medications. We use the docimaging module frequently and it ensures that any paperwork is scanned and saved in the inmate virtual file forever. The scheduler module keeps all staff up to date with scheduled inmate and/or staff activities and appointments. The platform cost was only a portion of what other platforms were quoted. Jailtracker is very user friendly.

Cons

The interface looks a little outdated. It works great but a more modern appearance would be the only item that stands out to me as a con.

Pros

It is very user friendly, has a ton of support, and is reliable. We have been using JailTracker for about 6-7 years now and it just keeps getting better as far as functionality. The team behind the scenes is always looking for feedback and they implement useful ideas to the GUI. The software/team is also open to integrating with other software and has done so successfully for us. We have really tried to improve our jail operations and this JMS has really streamlined things. A++

Cons

They only support one scanner with their software. It is an outdated Patriot 430. It seems to work well, but they are getting harder to find on the market. More functionality in that arena would be great! The form building portion could also be a little more user friendly.

Pros

Having the availability to look at the entire population in a scrolling manner and then being able to click on the individual and have information ASAP is invaluable. The tabs assist in maneuvering about the data in a understandable manner. Other features such as Mug Shot Lineup and Incidents allow for investigators to do a better job in case buildup.

Cons

I really don't have any cons, only maybe an enhancement. In the future, maybe a headshot icon by the names on the search tab would help in locating individuals by facial recognition.

Pros

Ease of use. The trainings (that was initially given)...and then continued either onthe phone or at a conference or planned. We are trained....

Ability to almost instantly get a question answered or a problem/mistake fixed. Love this

That your after hours staff speaks Great english.... and is as knowledgeable as the daytime staff.

All generated reports.

Love the accounting systems..... and have greater love for our rep. She can speak to you on a high level OR can come on down and get on my level to help me understand.

Staff -> I have never been treated rudely by any one at JT in the last 8 years. NO ONE.

Cons

It seems a little pricey. Other than that....

Pros

This is a very detailed tracking system for keeping inmate information. When one starts to use this software, you can just use a little of it to get by. As you learn that part of the system, you start to easily learn more and more. All of it ties together.
Also the after hours support is just as knowledgeable as the daytime support. This I found shocking as it normally isn't like that.

Cons

I really have zero complaints. One thing would be that a recent person in a key position quit for another job and the company struggled to replace them. A company of this size needs to build in some redundacy.

Pros

The customer service is amazing. We have never been let down or not satisfied when making a call about an issue we have or something we need. The program is so detailed and organized, that it makes jail management so much easier. They also put on a wonderful yearly conference that makes it super easy to address questions and issues you may have, and also keep up with all the new upgrades to the program.

Cons

There is a lot to learn to fully utilize this program to its fullest potential. We have had this program for 8 years and still have not even scratched the surface on some of the things that are available. We do attend JailTracker conference every year to try to keep up with all the upgrades and extras, but sometimes it can be overwhelming.

Pros

UI layout is mostly easy to understand. I like how it is similar to MS office in that it has a ribbon at the top and tabbed pages.

Cons

It is missing some of the add-ons our facility needs to operate. there is a lack of mug shot camera support of the integrated picture taking capability.
Our Kitchen vendor is not able to automate commissary purchases and is delayed in updating account balances due to the extra time it takes to manually update those balances. This gives inmates enough time to shift funds around and come up short in paying for those purchased goods. It would be nice of JailTracker to reach out to these other facility vendors and come up with solutions to these simple problems.

Pros

This software is extremely user friendly. At first glance, it seems a bit overwhelming with all of the options and reports, but once you learn to navigate thru it, it is user friendly. All of the reports are wonderful, and very helpful. They are constantly upgrading and adding new features as they become available. The staff is always so helpful and will walk you thru any issue you may be having. I highly recommend JailTracker.

Cons

I believe that booking officers have a hard time with the skip tab when temp releasing someone. It is easy to create double housing on offenders who are temp released, but to my knowledge JailTracker is working to correct this issue on an upcoming update.

Pros

JailTracker is very user-friendly. It's easy to navigate and also to customize to your personal preferences.

Cons

I have not encountered anything negative while using Jail Tracker. I have been an everyday user for 8 years.

Pros

Jail Tracker helps keep the facility organized and on task.

Cons

The programs software for program facilitators in jails/prisons could be tweaked a little bit to create more functions and easier to keep track of case notes. When a student is released their name stays on the roster until you remove them. When they are removed so is their case notes. there should be a way to keep case notes on that particular client in that tab as well. The software is an overall lifesaver in many departments.

Pros

It is user friendly. Even those with limited computer skills can use it. I love the ability to upload paper documents. It has way more features than we use. We just need to learn more about it.

Cons

It was developed for jails, so we have tweeked some things to make it work in a halfway house setting.

Pros

I like that it's easy and smooth sailing from tab to tab putting information in. I do like that the contacts page was separated into its own tab.

Cons

We just received an update. Im not much for the new tree view for charge tab. It does seem to make the booking process longer especially with medical questions being tabed through and remembering to hit save for each page of medical.

Pros

Very easy to understand and use. Updates when needed. Updates when available. Help always available by phone or e-mail. All communications with Jail Tracker are very professional.

Cons

I can not think of one dealing that I have ever had with Jail Tracker that has not been handled very speedy and professional.

Pros

This software is very easy to navigate and use! We use it here to keep track of who is on the roster and when they will have to appear in court again. What they are charged with and their photo! Great Product!

Cons

There is nothing i dislike about this software. Just wished all jails used it! Would be very helpful!

Pros

Very easy to use and train new employee.

Cons

Not able to delete past scheduled events and it has now created a very long list making it difficult to locate what I am looking for.

Pros

The software is very easy to use with a lot functions that make my job easier.

Cons

The software updates are not always useful and should sometimes be left alone.

Pros

I like that inmates information is self contained in their name and that multiple document/pictures can be added for review months/years later if needed

Cons

I find that there are many reports that appear to be available that are not.

Pros

JailTracker is a very user friendly application. Very few software problems and great customer support. We have been very pleased with this software package

Cons

I can't think of anything that I like least about the program.

Pros

Software is very easy to use and user friendly, customer support group is great and easy to work with, always sending out new updates. The speed of the software is great and no down time very few problems and if any they are fixed in a timely manner.

Cons

There is not bad word or thing that I can say about this software or the support group.

Pros

Very easy to use. Customer service is top notch. Customizable for the facility.

Cons

No issues that I can advise of. If any issues have existed, they have assisted and corrected the issue.

Pros

Easy to use. Can be easily formatted to our Individual Facilities needs.

Cons

Can't really think of any at this time..

Pros

the ability to customize the pages to our specific facility needs

Cons

wish they could customize a specific form to just how our facility needs it for example Medicaid.

Pros

This is an easy to use package that can be configured for most applications.

Excellent support from a great group of people

Cons

Software is excellent, we did have difficulty with follow up from the sales staff

Pros

Very easy to use. All applications are easy to access and most everything is just fill in the blank

Cons

every once in a while the system locks up on release screens

Pros

The JailTracker system is easy to use, and very functional.

Cons

There isn't anything about JailTracker systems that we don't like.

Pros

The system is very easy to use with a support staff that quickly responds to all requests and needs.

Cons

Some updates to the software are not helpful.

Pros

Easy to use. It also has almost all the reports I need. If I need a specific report, support will help build that report.

Cons

It is more for a Department of Corrections than for a jail.

Pros

Relatively simple to use and user friendly

Cons

It has limited functionality in relation to previous systems that we have used.

Pros

New staff members can pick it up very easily compared to our outdated system that jail tracker replaced.

Cons

I know the system can do more than I am aware of and support has to assist me with finding the correct tabs.

Pros

JailTracker support is always quick and competent. This is not just a web blurb, they really, actually are. I literally say on a regular basis "Their tech support is good, they will get you taken care of". There is little better praise of a company in my book.

Cons

Their main program can be a resource hog.

Pros

How easy it is to use and customer service is outstanding

Cons

Not able to customize colors that I want

Pros

it is easy to use and easy to understand

Cons

state id numbers would be great on the booking log sheet we print

Pros

It is user friendly. It is easy to add custom forms.

Cons

We like everything about Jailtracker. We have no complaints

Pros

User friendly. Simple for beginners. Customer Service.

Cons

Some of the recent updates seemed to be unnecessary.

Pros

Easy to use customer service is great and can answer questions

Cons

The updates sometimes has glitches in them.

Pros

what i like most about the software is it is easy to use and has many detailed reports for your needs

Cons

to be honest i really don't have anything negative to say about the software

Pros

Easy to use and booking process flows well with step by step wizard.

Cons

Too many extras. They can come in handy but it is easy to get lost when looking for a specific one.

Pros

Easy to learn and to use for new employees

Cons

Everything that it allows us to track on any individual inmate while they are with us. If its not documented it didn't happen !!!!!

Pros

I like that it is always kept up-to-date

Cons

Some features can be a bit tricky at first

Pros

Solid database platform and good locally based support.

Cons

Speed but that is probably more on my server disk speed than anything.