Salesforce Platform

4.3
Overall rating
Reviews

4.3
Overall rating
Reviews

About Salesforce Platform

Salesforce Platform is an enterprise platform-as-a-service (PaaS) solution that allows developers to build, test and resolve defects in cloud applications before deployment. The platform provides tools and services to automate business processes, integrate with external applications and provide a responsive layout to users. Users can run and manage apps written in open languages like Ruby, Java and PHP using Salesforce and Heroku. Heroku Enterprise provides collaboration functionality, enterprise-grade support and control features for users. Salesforce Lightning Design System provides guides and code to developers for building apps. Users can deliver apps by using reusable building blocks including maps, calendars, buttons and number-entry forms. The platform allows users to build enterprise applications by dragging and dropping components into the Lightning App Builder. Users can also modify data-object relationships with a schema builder. Users can connect their apps with external data sources by using Lighting Connect while support is provided via video tutorials, an online forum and over the phone.
Salesforce Platform Software - Lightning App Builder

Salesforce Platform pricing

Salesforce Platform does not have a free version but does offer a free trial. Salesforce Platform paid version starts at US$25.00/month.

Starting Price:
US$25.00/month
Free Version:
No
Free trial:
Yes

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Browse Salesforce Platform Reviews

347 of 347 reviews
Sort by:
Keplet
Keplet
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/6/2024

Best CRM software

My overall experience with the Salesforce Platform has been highly positive, marked by its extensive capabilities and flexibility. The initial learning curve was steep, but resources like Trailhead and the supportive Trailblazer Community made the journey smoother.

Salesforce’s customizability stands out, allowing tailored solutions with custom objects, fields, and page layouts. Development tools like Apex and Lightning Components, along with robust automation features such as Process Builder and Flow, significantly enhance productivity by streamlining business processes. Integration capabilities are strong, though complex integrations can require substantial effort.

The user interface, particularly with Lightning Experience, is modern and user-friendly, and the mobile app adds valuable flexibility. However, occasional UI inconsistencies between Classic and Lightning can be confusing. Performance is generally reliable, with minimal downtime, although peak times can sometimes cause slowdowns. Salesforce’s security measures, including data encryption and user permissions, provide confidence in data safety.

While Salesforce can be costly, especially for smaller businesses, the platform's extensive features and scalability justify the investment by delivering a strong return through improved efficiency and data-driven insights. Regular updates and new features demonstrate Salesforce's commitment to innovation, ensuring the platform evolves with changing needs.

In summary, despite some challenges, Salesforce’s robust customization, automation, and support resources make it a powerful tool for enhancing business processes and driving growth.

Pros

Salesforce has a large, active community and extensive documentation. The Trailblazer Community provides forums, user groups, and events for networking and support. Additionally, Trailhead offers free, interactive learning modules for users of all skill levels.

Cons

Although Salesforce is highly customizable, certain limitations within its framework can make it difficult to implement very specific or unique requirements without resorting to workarounds or third-party solutions.

Heather
  • Industry: Airlines/Aviation
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
4
Customer Support
4

4
Reviewed on 7/1/2025

A great software that has it all in one

Overall I enjoy using Salesforce, it has the capability of providing a great way to manage customer data for researching accounts while allowing you to add notes and process payments quickly.

Pros

It’s easy to not only process payments but see the entire account payment history. It helps reduce the time I spend on looking into customer accounts by having to use only one software . It gives in-depth customer insights enabling me to customize offers effectively.

Cons

Salesforce can be challenging to navigate due to its layout and the lack of a visually appealing interface. This can make it difficult to quickly access information as it’s hard to see with the current format.

Nathan
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
3
Customer Support
3

3
Reviewed on 21/12/2024

Robust with a learning curve

Working with Salesforce was great, working within the complexities of the Salesforce framework require a ton of training. Once trained it was fairly straightforward to use.

Pros

Very robust in its integrations and community

Cons

Too complex for small business or in our case, non-profit

Verified Reviewer
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/1/2025

A tool that helps a lot.

An excellent experience; it's very easy to understand and use.

Pros

What I like most about this platform is that with little to no coding, we can easily integrate.

Cons

It's very easy to use and takes all the company's needs into account. Plus, the updates are great!

Nynke
  • Industry: Computer & Network Security
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/1/2025

Salesforce - easy to navigate, some data you need another app

Good, easy to use platform, some improvements needed.

Pros

Easy to navigate and use. A program we use daily to help us process orders, pipeline cleaning etc.

Cons

Some data hard to find, external programs needed.

Verified Reviewer
  • Industry: Retail
  • Company size: 10,000+ Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
3
Customer Support
0

4
Reviewed on 13/1/2025

All Inclusive Sales Automation

Used to for automating our email marketing and managing customer data that connects to our business and sales.

Pros

An all inclusive suite where we can manage data and create workflows all in one platform instead of using separate tools or platforms.

Cons

It is not as flexible as an inbuilt workflow system and takes time to learn.

Xiang
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 7/1/2025

A trustful and omplete platform for CRM

We are happy to use it on big data processing with low codes, specifically, it can be integrated well with our SQL.

Pros

We use Salesforce platform to realize the large data flow and communication across different departments.

Cons

The limitation exists for the big data management. For example, the duplicate data exists in the system and we need to do the manual merging.

Amy
  • Industry: Government Administration
  • Company size: 501–1,000 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 6/2/2025

Amy's review

Pros

Salesforce is great! it is very beneficial and provides different services.

Cons

Nothing. It is easy to navigate and has a lot of features.

Jun
  • Industry: Facilities Services
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

4
Reviewed on 27/12/2024

Great platform for information sharing

Great resource for compiling and sharing information

Pros

Outlook plug in was one of the best features by far, live updates instead of having to refresh browser

Cons

navigating the tabs and pages (individually having to close each tab)

Jalaycia
  • Industry: Venture Capital & Private Equity
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 3/2/2025

Worth the expense!

Overall, the Salesforce Platform offers a cohesive engine for customer relationship management (CRM) that makes it effective and a valuable resource. I still have a lot to learn about the platform, but I can say that long term it will make my job a lot easier.

Pros

The biggest pro about the Salesforce Platform is its centralized data management system. All of the features are easy to utilize and accessible for the client.

Cons

I would say the cost for the Salesforce Platform can be a barrier, particularly for smaller companies and startups.

Sean
  • Industry: Food & Beverages
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 4/1/2024

Salesforce Platform Review

Pros

Salesforce App Cloud is a comprehensive platform that offers a suite of tools designed for building, managing, and deploying business applications. It integrates various services including Heroku, Force.com, and AppExchange, making it versatile for different types of app development.

Key strengths include its strong integration capabilities, allowing seamless connection with Salesforce's CRM and other third-party systems. This feature is particularly beneficial for businesses looking to maintain a unified ecosystem. The platform also offers robust security features, ensuring data protection and compliance with industry standards.

The user interface is intuitive and user-friendly, facilitating rapid app development and deployment, even for those with limited coding experience. This is enhanced by a rich set of pre-built components and templates available through AppExchange.

Overall, Salesforce App Cloud is an effective solution for enterprises looking to streamline their application development process, particularly those already invested in the Salesforce ecosystem. Its robust features and integrations make it a powerful tool for creating a wide range of business applications.

Cons

The platform may present a steep learning curve for beginners, and the cost can be a consideration for small businesses or individual developers.

Doreen
  • Industry: Environmental Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
4

4
Reviewed on 26/2/2024

Sales management made easy with Salesforce Platform

I like the way the software allows one to customize it to your own specification and also the ability to integrate it with a variety of software for better performance.

Pros

I like Salesforce Platform as it allows us to track down each aspect of our organization be it in project execution, sales performance and employees engagement. It is also easy to integrated with other relevant applications.

Cons

It is a little comprehensive on the tools and features thus it can be a challenge at the beginning but once you get used to, it becomes easy to use.

Manon
  • Industry: Computer Software
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 24/7/2024

The Ultimate CRM and Business Solution

Pros

I like most about Salesforce is its powerful CRM capabilities. I can effortlessly track and manage customer interactions in one place.

Cons

It can be overwhelming with its numerous features. Navigating through all the options can be confusing for a new user.

Oparanya
  • Industry: Construction
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/4/2024

Salesforce Platform's Capabilities are Excellent

Pros

I am impressed by the ease of deployment of Salesforce Platform.
Salesforce Platform works so well for us.

Cons

I like the effectiveness of Salesforce Platform.
Salesforce Platform is amazing.

Ethan
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 22/1/2024

Salesforce CRM Software

Innovative and has made me learn so much about new technologies.

Pros

It's all customizable and you can hand craft it to your preferences, integrations and necessities.

Cons

The learning curve is kind of big and it's a bit overwhelming at first.

Verified Reviewer
  • Industry: Medical Devices
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
3

3
Reviewed on 5/11/2023

Salesforce Platform Review

Pros

Aspect is the emphasis on data management and analytics.

Cons

Salesforce's extensive capabilities mean that it can have a steep learning curve, particularly for new users. It may take some time and training for employees to become proficient in using the platform to its full potential.

KARINA
  • Industry: Consumer Goods
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/7/2024

mostly good

Pros

We can easily organize tasks, set deadlines, and prioritize activities with just a few taps. The app's streamlined design makes it a joy to use, whether you're managing personal errands or professional projects.

Cons

Better competition with Chrome using ...

David
  • Industry: Financial Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/11/2023

SFDC

excellent, I've been using salesforce since 2004

Pros

easy to use,
can stay in touch with my partners and clients on a regular basis

Cons

no cons i can think of at this moment. I depend on salesforce on a daily basis.

Mark
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 6/10/2023

Salesforce

Pros

The platform is used daily and does the job for us

Cons

Nothing to say that is negative about this

idriss
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
4
Customer Support
2

5
Reviewed on 23/7/2023

Salesforce overview

Pros

What I really like about Salesforce Platform is that it is very easy to customize. you can personalize it to suit your needs, add more modules, and customize the software to fit the business's needs. For example, our sales team can send out personalized emails to customers, which are more effective.

Cons

what I don't like about Salesforce is the lack of adoption and the synchronization problem with the system

Alternatives Considered

SalesLoft
Rebecca
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 17/8/2023

Salesforce For Daily Work

Overall, there is a reason Salesforce is the standard when it comes to CRM and without it, my job would be much more difficult

Pros

What I like most about Salesforce Platform is the ability to track and manage all of my work and accounts in one place. Salesforce makes it easy to customize your org and provide the necessary resources

Cons

My least favorite feature of Salesforce is the limited features for document storage

Ryan
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
3

5
Reviewed on 17/8/2023

Slow but gets the job done

Pros

the workflow and the customization available

Cons

the platform is slow and clunky but once you get past that its a good platform

Patrick
  • Industry: Nonprofit Organisation Management
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Functionality
2
Ease of Use
1
Customer Support
1

2
Reviewed on 2/8/2023

Glitchy, difficult to use

Pros

Reporting features are a big deal to us and Salesforce is good at this

Cons

High cost, low user friendliness. Difficult to use and customize.

Donny
Donny
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/6/2023

Salesforce is great for integrating into a dialer!

So far it has been a nutral experience

Pros

Salesforce makes it easy to manage customers and their accounts.

Cons

The price and the complexity of the platform.

Phillip
  • Industry: Veterinary
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
5

4
Reviewed on 12/6/2023

Sending leads into SalesForce

Pros

It clearly services the needs of the sales team and I am able to adapt our marketing campaigns to fit into our complex system.

Cons

We have multiple products and use our salesforce in a complex way so the downside is there really isn't a great way to integrate leads generated from marketing campaigns into our complex salesforce ecosystem.

Jonathan
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
2
Customer Support
3

4
Reviewed on 4/9/2024

The absolute best - and you pay for it

We were able to utilize SF to manage our CRM, setup drip funnel campaigns, ebb and flow of lead from start to close (and track every person that touched the lead for evaluation purposes).

Pros

Completely customizable to the company/business needs. Incredibly powerful tech to automate nearly every marketing channel in a large scale business. Once its built out, you'll never need another marketing tech product.

Cons

Very robust and is priced as such. Not a great solution for small-to-medium sized businesses.

Laura
  • Industry: Nonprofit Organisation Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 9/2/2024

Salesforce Is Our Hub for Data Integrity

We are deeply thankful to Salesforce generosity in providing a free platform to nonprofits in shaping the organization of data collection integral to our mission. Overall we are very pleased with the platform.

Pros

The Salesforce Platform is a flexible structure that allows for data collection, organization, reporting, and analysis to be configured to our organizations changing needs.

Cons

Sometimes it is difficult to get good reporting and dashboards set up and we need the assistance of SF trained specialists to surveil the account.

  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 29/10/2024

Salesforce is a complete CRM!

With Salesforce, we have a robust platform on which we can efficiently track the data and processes we need for any department. It is customizable.

Pros

Salesforce is the complete CRM system that all companies need; its wide catalog of products works for any company's industry. Salesforce has helped us to centralize, organize, and structure our data efficiently.

Cons

Sometimes, working with integrations is difficult, but we have managed to get them worked as needed.

Christian
  • Industry: Insurance
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
1
Customer Support
1

2
Reviewed on 12/12/2023

S*** Show - Run far and run fast if your company is looking to use Salesforce

No support. More bugs then features. The system works decent for quoting but getting information or support is a laughable concept.

Pros

It seems well done. Everything looks professionally made but this software is user-enemy number 1. No support. The worst part is they have links that say "help or support?" that are dead links. It's so bad it's almost feels like it should be a joke.

Cons

Careful sending mass emails. It will create a task for every email sent that CAN NOT be mass deleted. So if you send out 300 emails you will flood your task section with 300 tasks that need to be individually deleted. This is system is a nightmare. This app is taking 1 step forward and 4 steps back. I feel really bad for the developers who had to put their name on this app.

Drew
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
2
Customer Support
2

4
Reviewed on 28/11/2023

Saslesforce for small business???

Overall, our experience has been good. All levels of our company find the software useful, and believe it can more than meet any of our needs. It will require atleast one person who is not afraid to tinker, and having a go to partner to handle any advanced needs on an hourly basis is a must. As with all systems it takes time and effort, but we feel good about our purchase and havent considered moving to anything else since.

Pros

Salesforce is the most custimizable CRM I have encountered thus far. It is built on "objects" that can be cusomized almost anyway you wish. These come "out of the box", can be professionally built (for a fee), or you can build items yourself. I was unsure if this CRM would fit a small company like ours (<10M in sales), but the basic licenses meet our needs both for operations and sales. The plus for us is knowing this platform can grow with us over time.

Cons

Salesforce is not intuitive....at all. We had great frustration in our rollout as we felt we could manage any user challenges we encountered, but this was not the case in the beginning. While the company can grow with you, their is also no limit to what they can charge haha. You must choose your deployments carefully and consider the cost benefit analysis.

Alternatives Considered

Zoho CRM, monday CRM and SugarCRM

Reasons for Choosing Salesforce Platform

Hubspot did not meet the operational needs of our company. It could not manage service cases and project scheduling like we wanted. It was either pay for something grand, or have nothing at all.

Switched From

HubSpot CRM

Reasons for Switching to Salesforce Platform

Project management and service case scheduling were the primary drivers for our switch. The sales side of every CRM is built out and differ only on the user interface. Some platforms are simply not designed around fulfillment as much as they are opportunitites.
Cameron
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 29/10/2024

Salesforce can do it all

Overall I am very happy with what can be achieved with Salesforce. The analytics it gives me as a sales leader allows me to forecast accurately and monitor my team's pipeline.

Pros

Salesforce can do it all. I have used it at every company I have worked for in Sales and Sales Leadership.

Cons

The UI is a bit dated. I also wish that Dashboards would refresh in real time.

Tara
Tara
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

5
Reviewed on 15/3/2024

Great platform that can be used by nonprofits too

Pros

It leveled up our sophistication in donor data and tracking tasks, communications, analytics across donor experience and management.

Cons

It sometimes feels clunky to find the data we need—but thankfully we have a staff member dedicated to this and great at pulling data we need.

Osman
  • Industry: E-Learning
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 21/2/2024

Manage your contacts efficiently and get the data that you need

Pros

The flexibility, adaptability, scalability that Salesforce have, I have seen how different business uses it and this allows for any business to have a consolidated software for all their business need.

Cons

The price range in comparison to other products.

Jonathan
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/7/2024

CRM management for your daily business needs

We are satisfied and are not planning on change it any soon.

Pros

You can track down your sales and services together. You can report, and collect data to track down results, forcast and more.

Cons

It has been really efficient for us so far. There is nothing wrong with it.

Verified Reviewer
  • Industry: Philanthropy
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 1/12/2023

Selected platform for our business processes

We decided upon a platform approach for digitizing our business processes. We went though a significant procurement exercise to identify the most appropriate tool based upon our business requirements and salesforce was the decided solution. We initially implemented on one key process within the organisation and then have prioritized and adopted other key business processes as we mature using the system.

Pros

Our approach means that we have all key business processes (and subsequent data) in one location. This also provided consistency in approach and allows us to transform our processes as we adopt onto Salesforce.
The tool itself is incredibly flexible and powerful, and has never failed to meet our needs.

Cons

Development / developers need to be expert in Salesforce code, a non-technical user is not able to configure the system, even with 'easy' requirements. It's not a massive issue BUT one that small/medium size organisations need to plan for.

Ethan
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
4
Customer Support
3

4
Reviewed on 14/8/2024

Salesforce Review

Overall, my experience has been super positive. Salesforce is the best in class for the problems it solves for business.

Pros

How it has helped us with organising the delivery portion of the business.

Cons

Backend set up an sometimes be somewhat clunky to use. There are some reporting limitations, nothing that is a deal breaker however.

Alex
  • Industry: Human Resources
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
3
Customer Support
0

3
Reviewed on 12/11/2024

Salesforce Review

My overall experience with Salesforce was positive, it may have had a hard learning curve but it was worth while for my company to switch over.

Pros

What I liked most about Salesforce was how easy it was to integrate with other applications that my company uses. This gave us something our previous CRM didn't.

Cons

The cons about Salesforce was how difficult it was to navigate the UI. I've heard good things about the UI, but my own experience with it was overwhelming, as there was so much going on at all times.

Galateya
  • Industry: Computer Networking
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/9/2024

Positive feedback

Pros

In my project we used Salesforce for customer service, the most I like was the easy use and user friendly interface

Cons

The least I like about SalesForce Platform is that sometimes there is a bug and can’t log in from the first time

Rakesh
  • Industry: Mining & Metals
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
4
Customer Support
0

4
Reviewed on 27/11/2024

All in one data capture and collaboration tool

All in one data capture tool to collaborate between teams and regions in an organization.

Pros

Easy to view, filter cases and update accordingly. Automatically sends email when changes are made. Can track inventory, issues, cases, business opportunities all in one place.

Cons

Heavy platform for some simple tasks. Also would be better if layout is simplified.

Michelle
  • Industry: Airlines/Aviation
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/11/2024

Salesforce Review

I love salesforce and the ease of info tracking and email sending. It is reliable and always has accurate information. Salesforce has many uses.

Pros

It is easy to keep track of tasks, leads, opps etc I love how we can open multiple pages on one page and we do not have to open a different tab.

Cons

How it signs out after a while, but this is okay it is one click to sign back in.

Verified Reviewer
  • Industry: Human Resources
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Functionality
3
Ease of Use
4
Customer Support
2

4
Reviewed on 12/1/2024

Good platfor, but too expensive to customise

Pretty user a pretty user-friendly platform for the Stansard sales cycle. Not adopted for Recruiting agencies.

Pros

Administrating
HR process control
Sales activities
Reports

Cons

It was too expensive to make automation and further development of the platform. The support was not reachable always.

Alternatives Considered

Bullhorn ATS & CRM and Recruitee

Reasons for Switching to Salesforce Platform

It was the decision of the partners of the company.
Marco
  • Industry: Consumer Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/4/2024

Salesforce Platform Gives Us Value For Money

Pros

I love the efficiency of Salesforce Platform.
Salesforce Platform works so well for us because it has been so effective.

Cons

I do not dislike Salesforce Platform.
Salesforce Platform is efficient.

Verified Reviewer
  • Industry: Computer Software
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
3
Customer Support
0

4
Reviewed on 27/3/2024

Complete platform but not easy to navigate

Pros

It offers multiple mechanisms to control sales and track issues also customer invoices due to its integrations

Cons

Screens are very convoluted with lots of information that might not be useful. Navigation can also be very confusing for first time users

Valentina
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/4/2024

Salesforce Platform Is an Incredible CRM Solution

Pros

I am impressed by the features of Salesforce Platform.
Salesforce Platform has our marketing and makes our work easier.

Cons

Salesforce Platform has been so exceptional.
No dislikes for Salesforce Platform.

Verified Reviewer
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
2
Functionality
5
Ease of Use
4
Customer Support
0

4
Reviewed on 3/8/2023

An Expensive, but useful tool. The leatherman of software

Used at 3 companies across six years. Sales tools + Service cloud have been used along with platform itself. The fundamental tools it gives you to model your organizations data, integrate external data sources, and enable end users to interact with that data are very impressive. You are limited only by your budget + development staff/implementation.

Pros

- Reporting is first in class.- Ability/speed to implement new views for a specific team or use case is excellent.- Extent to which other platforms we use can be integrated with Salesforce.- Ease of user/permissions management.- Their product documentation is industry leading. If you need to use a new feature, or just brush up on an old one, as either an admin or an end user, the documentation on trailhead will both tell, and show you how to use it.

Cons

- High cost per license per user.- Implementation is key. It can be costly if you don't have an admin in house, or if you have a very complex business process you want to model in Salesforce. - Integrations with other data sources easily to enrich/link fundamental data + gain insights into data.

Chris
  • Industry: Wholesale
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
3
Customer Support
5

5
Reviewed on 20/9/2023

Excellent Enterprise Platform for nearly all industries with a Enterprise-sized Price Tag

Pros

I love how they have turned a database program into an interactive place where companies can create a singular source of truth surrounding every aspect of business operations.

Cons

Some limitations are common sense additions that have been neglected in favor of flashy, new features. Reporting is limited and has many issues, one of which is they barely support it currently with little/no improvements while pushing users towards their Analytics Add-On - which has many improvements that were requested on Reports.

Alternatives Considered

Odoo and HubSpot Sales Hub
Ruchika
Ruchika
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 19/8/2023

One of the best CRM software

Pros

There are many things that I like about this platform:1)It helps us to automate our business process like, so we have to least bother about how to manage things manually.2)It can also schedule our business processes with the help of various automation rules.3)It has point-and-click functionality so that a non-coder can also implement the use case into this platform.

Cons

Personally, I like everything about this platform.

Henry
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
3
Customer Support
3

4
Reviewed on 26/3/2024

I consider Salesforce a Ferrari!

Pros

It has tons of features and an enormous capacity to create processes management, automations, integrations and

Cons

A lot of things are not intuitive and we always relied on third parties tech to fix issues, make adjustment and customizations.

mariana
  • Industry: Logistics & Supply Chain
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/10/2023

Salesforce review

I've tried some other platforms and I think this is the most friendly, easy to use and complete platform.

Pros

What I like the most about Salesforce is that i can load all my shipment info, invoice, create disbusements, activate tracking, validate guides and send my info to a platfoarm visible for my client. basically all in one.

Cons

I don't like that some carriers don't appear on tracking and the dates can't be changed automatically.

Rob
  • Industry: Information Technology & Services
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
3
Customer Support
5

5
Reviewed on 7/11/2023

Customisable Platorm for Enterprise business needs

Excellent experience with Salesforce for our complex business needs.
Meets our current and future platform strategy alongside having Salesforce themselves drive forward into new functionality and technology.

Pros

The platform is hugely scalable and adaptable for the majority of business needs.
Our requirement for business process automation and data integration is complex and not met by the majority of providers. The Salesforce platform is integral to our strategy and meets both our current and near future needs.

Cons

The scale of the platforn does require the correct knowledge to get the most out of it.
Whilst its plug & play for basic reuqirements, for anyone with a good level of systems ecperience, to get a complex use case designed and built and maintained requires significant investment.

347 reviews

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