--- description: Review of illumend Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: illumend | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Risk Management Software](/directory/4423/risk-management/software) > [illumend](/software/319791/illumend) # illumend Canonical: https://www.softwareadvice.ie/software/319791/illumend Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/319791/illumend?page=2) > illumend is an AI-native insurance compliance platform that helps businesses track the certificates of insurance (COIs) they collect from subcontractors, vendors, tenants and other third-party partners. It’s used by construction, commercial real estate, retail and franchise, utilities, manufacturing and transportation teams that need proof their partners carry the coverage their contracts require. Most teams track COIs in spreadsheets and inboxes, checking dates by hand and chasing partners for updates. illumend replaces that with Lumie, its AI expert for insurance compliance. Lumie reads each contract, pulls out the insurance requirements, requests the right certificates, and reviews every COI and endorsement against them. It makes the compliance call, explains any gap in plain language, and follows up with the partner and their insurance agent until the gap closes. Your team reviews exceptions and signs off on final decisions. Core features include contract-to-coverage matching, automated COI requests and renewal reminders, coverage gap alerts, a live compliance view by partner, project and location, exception tracking with a full audit trail, and a no-login upload link for partners. illumend integrates with Procore, Yardi, CMiC and Viewpoint Vista. illumend is built by the team behind myCOI, with 16 years of insurance compliance experience and 45M+ documents reviewed, and is SOC 2 Type 1 audited. > > Verdict: Rated **4.7/5** by 47 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 47 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: illumend - **Founded**: 2009 ## Commercial Context - **Pricing Details**: illumend pricing is quoted based on how many third-party partners you track and which documents you need reviewed. There are two plans: Lite covers certificates of insurance, and Core adds endorsements and other insurance documents. Request a demo for a quote, or use the illumend ROI Calculator to estimate your time savings first. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Audit Trail - Certification Tracking - Compliance Management - Compliance Tracking - Customisable Reports - Dashboard - Document Management - Monitoring - Operational Risk Management - Policy Management - Reporting & Statistics - Risk Assessment - Risk Management - Risk Reporting - Third-Party Integrations - Training Management - Vendor Management ## Integrations (3 total) - CMiC - Procore - Yardi Voyager ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Risk Management Software](https://www.softwareadvice.ie/directory/4423/risk-management/software) ## Related Categories - [Risk Management Software](https://www.softwareadvice.ie/directory/4423/risk-management/software) - [Integrated Risk Management Software](https://www.softwareadvice.ie/directory/4101/integrated-risk-management/software) - [Compliance Software](https://www.softwareadvice.ie/directory/4363/compliance/software) - [Optical Character Recognition (OCR) Software](https://www.softwareadvice.ie/directory/4291/ocr/software) ## Alternatives 1. 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However I do reach out to my direct contract to have an expedited review. > > MYCOI sends notifications to insurance agent and/or vendor depending on the vendors preference. The reports are important to know who is compliant and who is not. ----- ### "myCOI" — 5.0/5 > **Joel** | *5 April 2023* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: Strong communication and working closely with our account manager and review team. Great customer service. Speedy response time. knowledgeable. > > **Cons**: The customization of insurance requirements is a bit lacking and could use an update. The massive number of ways to do things can cause problems for newer users. > > MyCOI has been a fantastic partner for our company. With frequent meetings with our dedicated account manager, ongoing communication, and the ability to customize our insurance needs with precision, we've seen exceptional outcomes throughout our portfolio. \[sensitive content hidden\] has provided invaluable assistance, and the review team is exceptionally competent and amicable, even when we inundate them with urgent requests. Overall, it's been an excellent experience, and we're eagerly anticipating our continued collaboration with them. ----- ### "myCOI review" — 1.0/5 > **Mckinzie** | *17 December 2024* | Construction | Recommendation rating: 3.0/10 > > **Pros**: I liked the accessibility to the software. I could edit, delete, move anything without needing t get ahold of anyone > > **Cons**: Was not a fan of the layout or impressed with the functions offered > > Not pleasant. They were hard to work with, system was a mess ----- ### "Feedback" — 5.0/5 > **Jason** | *30 August 2022* | Construction | Recommendation rating: 9.0/10 > > **Pros**: It makes me scalable. I do not have the resources to manage thousands of COI’s and endorsements > > **Cons**: Bulk downloading documents in the cert Management is not usable. We need to search by document type and export pdf’s that have meaningful titles. Currently there is no way to search for just COI’s and the. Further narrow it down by line of coverage. So when I need to Download 50 COI’s for a legal requirement, it takes us days > > Great. Support is top notch and they are putting resources to improve the product and service ----- ### "Review\_3.31.2023" — 5.0/5 > **Lori** | *31 March 2023* | Construction | Recommendation rating: 10.0/10 > > **Pros**: I can't express enough how much I like the program. In the short amount of time I've been using this software, I've had a great client experience. One of my favorite items is myCOI symcs with Procore. We are currently using Procore for our project needs. By myCOI integrating with Procore, any of our staff with access to a specific project may see the insurance notes from myCOI. This informaton includes compliant status, expiration dates, and additional information requested, if needed. This service is crucial for our field staff. > > **Cons**: Cons... I really cannot think of anything. I truly have had a great client experience\! I wish other companies provided exceptional customer service as myCOI. > > OUTSTANDING\!\! In my opinion, this has been the best program I've had the pleasure of using. From all the services provided within the program and the exceptional customer service, this has made my job duties very manageable. I cannot say enough good things about this program. I highly recommend it\! ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/319791/illumend?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/319791/illumend) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data