--- description: Review of Origin Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Origin | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Online Booking Systems](/directory/432/reservation/software) > [Origin](/software/320146/origin) # Origin Canonical: https://www.softwareadvice.ie/software/320146/origin Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/320146/origin?page=2) > Origin is a booking platform empowering tour guides and operators. We built Origin alongside outdoor tour operators (we're all outdoorsy people too). We understand the unique struggles that come with operating an outdoor guiding business like tracking down and assigning guides to trips, client-to-guide ratios, and gear inventory management. Because of that, we’ve built a system that streamlines much of what gives you a headache. We developed an SMS feature that assigns guides to newly booked trips with automated text messages to confirm availability. We've also created the ability to offer custom trips and private booking links. There's no complicated coding to use Origin either which makes setup a breeze. > > Verdict: Rated **4.7/5** by 12 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 12 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Origin ## Commercial Context - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: There is a 5% Service Fee paid by customers to decrease your overhead. You have the choice to pay it. The only costs to your business are payment processing fees, which are currently 2.9%+30¢ per booking. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Access Controls/Permissions - Activities Booking - Activity Dashboard - Alerts/Notifications - Appointment Management - Availability Management - Billing & Invoicing - Booking Management - Booking Notes - CRM - Calendar Management - Calendar Sync - Customer Database - Customer History - Customer Support - Customisable Branding - Email Templates - Group Reservations - Inventory Management ## Integrations (2 total) - Google Analytics 360 - Mailchimp ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Online Booking Systems](https://www.softwareadvice.ie/directory/432/reservation/software) ## Alternatives 1. [Eventbrite](https://www.softwareadvice.ie/software/133924/eventgrid) — 4.6/5 (5748 reviews) 2. [Booqable](https://www.softwareadvice.ie/software/77802/booqable) — 4.8/5 (1126 reviews) 3. [Hostaway](https://www.softwareadvice.ie/software/165334/hostaway) — 4.8/5 (1524 reviews) 4. [OpenTable](https://www.softwareadvice.ie/software/439120/opentable) — 4.7/5 (1317 reviews) 5. [Lodgify](https://www.softwareadvice.ie/software/140962/lodgify) — 4.5/5 (1282 reviews) ## Reviews ### "Exceptional Reservation Software" — 5.0/5 > **Mac** | *11 April 2022* | Recreational Facilities & Services | Recommendation rating: 10.0/10 > > **Pros**: The online booking process with Origin is streamlined from the beginning of the reservation all the way through the end. Including on the back-end with staff management and payment processing. I love how easy it is to make changes and customize our offerings as well as collect customer information for their reservation. > > **Cons**: Bringing our company onto Origin was a bit cumbersome at first, but the hard work that was applied on the front-end paid dividends on the back-end when the reservations were fully automated and correct information was disseminated to the customer. It can be a bit tiresome to use if you have a large number of offerings, but again, it is well worth it to spend extra time and set it up well at first so that all reservations in the future can be seamless for the customer. > > Overall, our customer satisfaction with our booking process has significantly increased since we started using Origin, as well as a large increase in the number of customers that we have had overall. If we did not use Origin as our Booking Platform, then many hours would be needlessly wasted on booking customers, sending emails, and scheduling staff. ----- ### "Moving in a new direction" — 5.0/5 > **Ben** | *9 September 2023* | Recreational Facilities & Services | Recommendation rating: 8.0/10 > > **Pros**: As a small business owner, customer service is very important with any booking platform. We are in the process of fully switching to Origin and \[sensitive content hidden\] and his team have been very responsive as we integrate with our current website and backend operations. > > **Cons**: We are very new with Origin and have yet to find something we like least. Our initial impressions are that the Origin Team works incredibly hard to ensure every one of their customers has the functionality that they need. ----- ### "Great for growing business that rely on bookings\!" — 4.0/5 > **Annie** | *22 August 2023* | Sports | Recommendation rating: 7.0/10 > > **Pros**: The most basic functions (booking, checkout questions, reminder emails) great, and it serves us well for the most part\! It’s extremely helpful in keeping our company organized. Customer service is very responsive\! > > **Cons**: Higher learning curve. Mobile app is difficult to use sometimes (hard to click around, can’t view certain things then go to previous page, etc), and there are some things that are really difficult to modify quickly like email templates, and other things difficult to understand (inventory). > > It’s perfect for this company size. Keeps us organized and communicative. Some features need improvement but we constantly see things being improved, and the team is extremely receptive to feedback which we love. ----- ### "Saving Grace" — 4.0/5 > **Alex** | *6 May 2022* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: It's ease of use, and organization when planning out my trips, and it gives me a detailed understanding of what's taking place within my own calendar. I am able to stay organized and provide a better customer experience as a result > > **Cons**: There are a few bugs that need to be worked on through page directing and redirecting. > > This is the best customer service experience I've ever had, and so I felt compelled to write a review. I am a guide working to build a solid client roster. I believe in providing a gold standard of customer service through risk management, client communication, and leadership. When my origin profile was down, I sent a message through their website messaging system. I also found a phone number for the company. Shortly after sending the message, I figured it would be easier to call them. I was expecting the run around through automated prompts and messages. To my absolute surprise I was greeted by \[SENSITIVE CONTENT\], who was able to fast track my issue directly to the head of digital engineering. My issue was resolved in 10 minutes. All the anxiety I had felt of not being able to communicate with my clients within my window; completely went away. My issues have been resolved with lightening fast precision and dedication. When it comes to business solutions these guys are the gold standard. ----- ### "Great booking software" — 5.0/5 > **Alma** | *26 November 2021* | Architecture & Planning | Recommendation rating: 9.0/10 > > **Pros**: Its interface is really easy to use and versatile, it adapts to the needs of your company. It has a great customer service. And its ease of payment is incredible. > > **Cons**: There is still room for improvement, not only in its web interface, but it would be better if it could also manage a mobile application and not necessarily have to rely on everything on the computer. > > In general it is a great software, it is one of the best to start up again, its accessibility and user response are excellent, there are still things to improvise of course but in general it allows you to start expanding your business in a safe way and you see the results of that continuous growth day by day. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/320146/origin?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/320146/origin) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data