Cin7 Omni

Pros

CIN7 works excellently as a Sales Tool, CRM, and Order Management software when connecting your eCommerce platform. it is excellent for Small businesses looking to get a grip on a more enterprise-level Inventory Management system.

Cons

CIN7 works great for a company not focused on manufacturing and just distribution. Due to CIN7 not being able to Commit stock for Backorders. Also not being able to have a Barcode System is a negative aspect.

Alternatives Considered

Fishbowl, NetSuite and Zoho Desk

Reasons for Choosing Cin7 Omni

Zarmoney was only able to keep inventory, Not locations, and create sales orders.

Switched From

ZarMoney

Reasons for Switching to Cin7 Omni

CIN7 was just the right fit for us at the right time

Pros

Moving to a new system is always a worry for a multi currency multi million pound business. I felt the transition from an outdated desktop system was pretty smooth. The import features are excellent and extremely flexible for Customer/Supplier lists, stock,PO's and SO's. The ability to have multiple currency cost pricing on inventory items is excellent. Adding contract and discount pricing to clients on an individual bases works really well. Stock kits or BOM work nicely and the connection to our external accounting package seems solid.

Cons

I feel the WMS side for the warehouse needs more attention. The ability to see more order detail from the order screen is required, the ability to expand an order view from that screen would have been really useful to see what items are on the job as a minimum without having to release to pick to see the order. The packing section does not allow to select multiple orders to the same destination for packing together. Not being able to allocate a supplier bill to multiple PO's without merging them into a single PO.

Alternatives Considered

SAP Business ByDesign, Odoo, Sage 300cloud, Dynamics 365 and NetSuite

Reasons for Choosing Cin7 Omni

To become cloud based and more flexible with API integration. The ability to have multi currency costing of products was key as well as serial number and batch tracking.

Switched From

QuickBooks Desktop

Reasons for Switching to Cin7 Omni

Initially I wanted and all in one ERP so everything was managed under one roof. The costs for most of the systems I looked at were expensive annually but mainly for the on-boarding. CIN7 has an extremely competitive monthly cost and the on-boarding was a fraction of the cost.

Pros

Cin7 Promises to do all the things you need

Cons

Cin7 has bugs throughout the system and the support is non existent to the point you simply cannot run a business using this software. We have had an inventory value difference of $80k that cannot be explained or fixed for over 12 months with zero support.

Alternatives Considered

MYOB Acumatica, NetSuite and SAP Business One

Reasons for Choosing Cin7 Omni

We needed a system that we could rely on and a support system that is existent

Switched From

MYOB Acumatica

Reasons for Switching to Cin7 Omni

Price and Functionality looked great, but the reality on the inside has been a horrible experience.

Pros

I liked to easy to use features, Things are set out simplified and its not complex or difficult to work out. The support provided was excellent. I had [sensitive content hidden] for the onbaording process and he was always very helpful

Cons

That your onboarding team are located in India. Made trying to access onboarding help difficult

Pros

Integration with Shopify and Xero was easy. As we implemented all three programs at once it has been alot to take on board but Cin7 seems to be doing what it needs to.Went through a number of onboarding specilaists which was not ideal. We were not given reasons for the turnover. Our final specialist who saw us through the go live process was brilliant. Made himself available when we needed, followed up on actions and explained thinsg clearly.

Cons

Having so many onboarding specialists was not ideal for continuity of our onboarding.So much to cover off in a short period and it is not until you are actually live that you understand what you dont know. WOuld be good to have a customer success manager post go live and onboarding to meet weekly for a period of 6 weeks say to ensure things are bedded in well and you get an opportunity to explore greater use of the program as you learn more about how it works in a real life setting

Alternatives Considered

Unleashed

Reasons for Switching to Cin7 Omni

Functionality, Testimonials of current users, Price

Pros

Aman Solanki. Honestly, potentially the best help I've ever received for any product. Truly wouldn't be live on Cin7 without him, and I can't give him enough thanks. Knowledgeable without trying to lie about any limitations, insightful on different options I could explore without being over-complicated; everything you could ever want. Truly, truly incredible customer service.

Cons

Tax should be applied to individual items, rather than solely nominal codes / GL accounts - sure, I could create loads of accounts, but would be nice to be able to edit on each product. Also, would be nice if the selection for sales account showed whether it was purchases or sales, and the tax level.

Pros

Lots of features and capabilities similar to ERP platforms without the cost or complexity of ERP.

Cons

Pricing is punitive to smaller businesses and you are forced to pay far too much when only using certain parts of the platform. The customer service is dreadful and the platform is riddled with bugs that take months, and sometimes years, to be fixed.

Alternatives Considered

Unleashed

Switched From

MYOB Business

Reasons for Switching to Cin7 Omni

I thought it was a better platform with better features. I didn't think they would raise the prices so aggressively and that it would be so riddled with bugs.

Pros

I felt that overall the procuct functionality and options was pleasently surprising.I look forward to trying to utilise as much as we can moving forward.

Cons

Our initial onboarding experience was quite herrific and I found the onboarding process not quite flexibble enough or detailed enough to allow us to fully understand and utilise the product to its best ability.This process delayed our project start date by at least a month.We were how ever able to move on after allocation of another specialist.

Alternatives Considered

Fishbowl

Reasons for Choosing Cin7 Omni

XERO no longer was able to support our inventory requirements.

Switched From

Xero

Reasons for Switching to Cin7 Omni

As a result of our Head Office branch using this product currently otherwise you were running a close second place.

Pros

We have been using Cin7 in an existing business. For a few years now, but for this review, it’s a for a new business we have just set up. We were in a time crunch, so on boarding and to be sped up. We had [sensitive content hidden] as our onboarding manager, and he was exceptional. He was very helpful, prepped for our meeetings, and adaptable with all our requests. He made the experience super easy, and smooth from our first contact to complication.

Cons

When I reached out to cin7 at the start, it took close to 7 weeks to get onto someone who could help us. I sent in multiple sales call requests and emails, but no one got back to me. I had to get in contact with someone through the support team rather than the sales team.

Alternatives Considered

Unleashed

Reasons for Switching to Cin7 Omni

We were familiar with the product through our other business.

Pros

Cin7 initially offered us a great package, it has a lot of features which are great for running our business

Cons

The person who onboarded us was not great and wasn't a great experience, but the worst thing of all is that they've recently REMOVED PHONE SUPPORT. Considering we rely on Cin7 to run our business this is hugely counterproductive for us and we have to rely on an absurd ticketing system which makes resolving issues very time-consuming, frustrating and drawn out.When another equivalent platform shows up in my inbox I wouldn't hesitate to investigate and jump ship if it meets our needs, Cin7 is just another money-grabbing corporation that couldn't care less about its customers.

Pros

Easy access to help.Super easy to use.Very complete.And [sensitive content hidden] Super professional and always there to help on the onboarding part

Cons

Way to insert all the products.Videos not all of them in order.

Alternatives Considered

3PL Warehouse Manager

Reasons for Switching to Cin7 Omni

The person on the phone [sensitive content hidden] was super professional and didn't make any pressure for us to chose. He believes in Cin7

Pros

First of all, the price is impossible to beat for the amount of modules and capabilities Cin7 provides. Where they really shine is the understanding of how technically complicated their software is. They understand that it's not as intuitive as the more expensive options, and they make up for that difficulty by providing a dedicated implementation specialist to make sure the people using the software understand how to properly use it.

Cons

As mentioned in the Pros, it's not the most user-friendly software. They definitely help with the training (both with the implementation specialist and the Cin7 Academy), but there's definitely room for improvement on the UX side.

Alternatives Considered

Extensiv Order Management, Brightpearl and Stitch Labs

Reasons for Choosing Cin7 Omni

Quickbooks Commerce (fka TradeGecko) was a disaster from the start, but it was the only affordable option for our size at the time. When the employee who set up the store connections left the company and was thus Deactivated as a user, we ended up with a broken connection for just over a month. We had contacted Customer Service (which you can only do via email because they no longer provide a working phone number) immediately upon realizing orders weren't being imported, and it took them two weeks to even figure out WHAT happened since, according to the software, everything was fine. It took another two weeks for them to fix it and at that point our inventory counts were completely wrong. We had been considering a switch for months, and that incident made it a necessity.

Switched From

QuickBooks Online

Reasons for Switching to Cin7 Omni

Cost and capabilities.

Pros

I love both the integrations and the wide range of features provided by the platform - we were working on around 7 different systems previously with no collaborations between the platforms. This meant lots of manual input and frequent order mishaps (incorrect stock levels, lost orders etc).Massive shoutout to our onboarding specialist, [sensitive content hidden] - so prompt in fixing any issues we had during the onboarding process and provided flexibility for myself and my colleague to learn in our own styles. Very personable and friendly to boot - every meeting was a blast.

Cons

I'm hesitant to say just yet as I'm still learning the full deoth of capabilities. Currently there is still some manual pains with our invoicing process for shipping/freight charges as our selling model doesn't support tiered shipping options. Would be awesome if there could be a Starshipit (or equivelant) integration to the B2B portal so shipping prices could be generated based on delivery location and order weight on checkout.

Pros

Integration was simple. The product is mostly intuitive and it possesses all (or most) of the features necessary to manage the inventory for our business needs. The reporting and insights are robust and useful. The ability to import and export products, stock-takes, and BOMs via CSV file or direct copy and paste is especially useful when handling large amounts of data.

Cons

Some low-level or simple processes that intuitively seem like they should be easy are complex or difficult to achieve.Some processes are opaque and difficult to understand why a particular module doesn't function in an expected manner.The lack of NetSuite integration is a negative for our particular business.

Pros

Most features are relatively intuitive, decent amount of customization options, native integrations with Amazon/Shopify, able to integrate with our 3PL

Cons

The Quickbooks integration was not seemless as is was made out to be in onboarding. We are currently stuck with some lack of functionality that makes our Accountant's manual workload increase due to having to adjust every invoice that comes over from Cin7. More transparency up front on the lack of features there would have been critical.

Pros

B2b is a clean looking site and very simple to use for us and our clients.

Cons

The user support is fickle and vague. Have tried multiple times to receive specific help and it often takes at least a day or two for a response

Pros

Ease of use, ability to link to so many platforms, open API, inexpensive for what it is capable of,

Cons

User controls are too broad so hard to manage what people can or can't do, COGS/margins are confusing,

Pros

Easy to use and integrates with our Accounting Package Xero so easily

Cons

The occasional need to us the Authenication process

Pros

Easy to Understand. There is a CIN7 Academy that will guide you how to use the software. Really helped me a lot when I was still learning the software.

Cons

I guess there sees to be need an improvement on the Cin7 Academy - Overall all is great!

Pros

Easy to use and a lot of functionality.Interfaces easily into Shopify and Xero.Great for running a small manufacturing and online business.

Cons

We have been using CIN7 for almost ten years.Great product with a lot of features and is reasonably priced. The reason for the low rating is that the support is woeful. If you can actually get someone to resend, then they are very professional and offer great support - the challenge is to get someone to respond.Tickets stay open for months; you have to chase and chase and chase.If you rang in continuously, eventually you would get someone - they have now stopped incoming calls.Chat is offline more than online.Sending a ticket in - is just a void.Hopefully, they will improve as the product is very good.

Pros

That it ties in with our other software.

Cons

That sometimes it I have to type the same thing information in more then one time even tho it is correct.

Pros

This product is fairly easy to use and flexible enough to support most of our needs. The cost-benefit is very good. The performance and availability of the solution is excellent!

Cons

The Production Job Loader should have better features, such as prioritizing orders by due date or by creation date.

Pros

Ease of Navigation and integration with Xero.

Cons

No automatic saving of quotes when there are power outages. Search function does not work well for quotes/sales orders based on name.

Pros

The software has all of the functionality we need for a growing retail business.

The best thing about Cin7 is my account representative [SENSITIVE CONTENT HIDDEN]. I have 35 years of experience with installing, managing, and supporting large telecommunications networks; both in the US Army and in the US commercial sector. Without a doubt, [SENSITIVE CONTENT HIDDEN] is the best account representative I have experienced in my career. She is bright, proactive, responsive, professional, and solves challenges rapidly. If I could, I would hire [SENSITIVE CONTENT HIDDEN] join my team in Beaumont, TX. She is hands down the best.

Cons

I would like to see the following automated capabilities.
1. Pre-Order, Back Order, and Split order capabilities. With an automated back order capability, with automated email notifications to customers, we would make more sales.
2. Integrate with BigCommerce's gift wrap option to print "Gift Wrap" on invoices. This will allow our fulfillment team to know when the customer purchases gift wrap.

Pros

Our end goal was to use Shopify. Cin7 was the inventory management solution that made the most sense. We could also integrate with Xero and ShipStation. One transaction flows through the tool the same way, whether I start in POS, Shopify or Cin7 back end. Makes it seamless for our team to process. I trust the data. This is one source of truth.

Cons

We are an apparel wholesaler, so we have learned to look at style-color-size different. We would like to be able to scan both customer orders and inventory transfers or counts. That isn't fully enabled yet.

Pros

Cin7 has a good user interface and is quite user friendly.

Cons

During the time I used it, Cin7 was still adding new integrations and functions and what I needed was still not available.

Pros

Cin7 is very user friendly. Easy to use interface with customizable options to highlight what is most important to our business. The implementation team was great to work with. I really enjoyed working with [sensitive content hidden].

Cons

I joined my current organization late so I was not a part of the initial onboarding and that created some delays.

Alternatives Considered

NetSuite

Reasons for Switching to Cin7 Omni

Recommendation from peers

Pros

The most useful features in Cin7 is the ease of integration with Xero and Woocommerce. It was easy to connect and Xero connected easily. Also the B2B store is Cin7 best feature and easiest application to use and manage and has given me so much time back as no longer have to manually invoice each client.

Cons

This product is on the pricey side and at times Cin7 can be a little glitchy, such as when completing an invoice it does not always transfer to the Xero Dashboard immediately, or the stock transfers on a sales invoice do not happen correctly and it comes up with an error, yet still completes the sales invoice and I then have to go in an manually alter each stock item. Also in the Woo-commerce platform the client names on orders do not always come through correctly, the system always messes these up.

Pros

Overall I like that it provides a robust inventory management system with room to grow.

Cons

The one thing I would love to see is for them the make it easier to add all available variant to a purchase order at one time.

Pros

It's highly customizable and very easy to get familiar with, it's user friendly and very intuitive as well!

Cons

I wish it had a better integration with shipping carriers such as DHL or Fedex it is possible to use this carriers only if an app is installed and downlad but it would be great if they could be directly integrated with Cin7.

Alternatives Considered

NetSuite

Reasons for Choosing Cin7 Omni

Veeqo ended its services

Reasons for Switching to Cin7 Omni

Cin7 was way more affordable

Pros

Ease of use. the use of templates to upload information. Ease of downloading informationEasy to use and understand process.

Cons

restrictions do not exist on module like credit processing.

Pros

Easy to setup, easy to use, great training materials, API/EDI native and works well

Cons

After sales technical support is almost non existent. Tickets can take a month to be first addressed and there is no one to call

Pros

[sensitive content hidden]
from onboarding was exceptional with his help and support. Made the transition easy, helped without hesitation and was extremely knowledgeable with every aspect. Took the stress out of setting up Cin7 Omni.

Cons

Nothing to write from the perspective of cons

Pros

As a smaller start-up company, we were looking for fairly basic inventory management and order management functional that was not over complicated and not overly expensive. CIN7 delivers sold core functionality in both areas with very reasonable pricing and well developed interfaces with key business software packages.

Cons

Training could be a little more robust. Training videos get you some good basics, however lacking when trying to set up some more complicated work flows such as production jobs and kitting and bundling.

Pros

Cin7 works great for the inventory management of our e-commerce store. The boarding with [sensitive content hidden] was fantastic and he has been incredibly helpful every step of the way. Cin7 has a wide range of features and functions which can be a little daunting at times but also makes it such a useful tool.

Cons

It isn't the most user-friendly app with some interactions with stock being in strange places and limited flexibility around the information that you can store against your stock.

Pros

Managing inventory, sales and other business practices on one platform is a game changer.

Cons

It is too early to comment on what I like least.

Pros

One aspect of CIN7 that I truly appreciate is its integrated barcode scanning system. It has made stock management and order fulfillment significantly more efficient and accurate. The time saved on manual data entry has been redirected to focus on customer service and growing my business.Furthermore, the customer support provided by CIN7 has been top-notch. Whenever I've had questions or needed assistance, their team has been readily available and responsive. Their dedication to ensuring a smooth experience for their users is truly commendable.

Cons

It can be tricky to learn some aspects like POS but it is still fine.

Pros

integration of the purchase of retail inventory

Cons

auto-replenishment and connect the online sale

Pros

Full functionality to the accounting and inventory management with B2B

Cons

Requires some technical knowledge which is not always present in all staff

Pros

Cin7 supports variants and it can integrate with 1 Shopify with 2 locations which is what we need.It can integrate with Stripe payment so B2B customers can pay online directly.

Cons

There is no way to bulk invite B2B customers, you have to manually type everyone's name and invite them separately.Once you downloaded products from Shopify you can't download any newly added variants from Shopify, have to create the same variant in Cin7 and delete the mapping and remap them.

Alternatives Considered

Shopify Plus and Cin7 Core

Reasons for Choosing Cin7 Omni

Trade gecko is sunsetting and Unleashed couldn't support variants and Shopify locations.

Switched From

Unleashed

Pros

Inventory Reports.Product page set up and design - easy to understand and drill down.Cin 7 Help features and Academy

Cons

We have used 'Production Jobs' to create ski+binding packages/kits so the complete kit can be shown in stock, but now we cant see the individual components on the packing slips for our warehouse to pick.If we 'load BOM' on the Sales order then it takes more components out of stock again. We may need to approach you for a dev ticket for this. We need the kits to be available on the B2B, so we cant leave as individual components and just make when we do a Sales order.

Alternatives Considered

MYOB Business

Reasons for Choosing Cin7 Omni

Wanted a more modern online Inventory system that we could start using a B2B with, and in the future may add a B2C. Wanted our Reps to be able to use on the road.

Reasons for Switching to Cin7 Omni

We spoke to customers, friends and colleagues in our Ski Wholesaling Industry and asked them what they already used and what they liked using.The Demo's were good and the Academy provided and ongoing learning platform.

Pros

Slick solutions for our stock management across multiple locations with many locations using different sku codes for same item!Great integration with selling platforms.Realtime sales data and great reporting tools! Simple integration to our Xero accounting system

Cons

The learning curve is steep -but worthwhile! Budgetting and forecasting tools are basic and could be enhanced to give even more value

Pros

Easy to use and obtain movement of a product with 1 click by checking the last 50 transactions. I wish there was a way to check more than 50 from the same feature, rather than running a report.

Cons

Product jobs often have problems being completed. Contacted support on numerous occasions but couldn't resolve. When a master code is build with SN and 10 serial numbers are entered, the production job often fails when completed and erases the serial numbers and the quantity being entered. Once clicked manually on the qty. box and have the SNs entered again, it always works. Components are in stock, but the production job module is having hard time completing from one attempt. Recent January 2023 update shows 50 last transactions in a different way, where now PO's show as "IN" and Sales Orders show as "OUT" while they havent been received, nor invoiced. Used to simply show "Open" and it was much clearer. Now everything is OUT or IN even if there's no movement.

Pros

System is full of bugs and customer support is not existent. Avoid Cin7 at all costs!

Cons

Customer support and their management of SOH levels.

Pros

We can keep track of our inventory level at different locations and have that reflect on our Shopify system.

Cons

It's expensive and there are some things we still can't figure out with the backend, in terms of having Shopify read into Cin7. Currently, only Cin7 can read into Shopify.

Pros

As a complete inventory and order management system it is pretty good and easy to use and understand for anyone who has worked with ERP's before. I requires minimum set up if your business doesn't require any integrations. Easy to upload and download information.

Cons

If something "breaks" it takes forever for Customer Service to reply to your queries or issues, even critical ones. There's no-one to call, you can only create a case online and hope for the best. I've had issues or requests for integrations which have taken months to get a reply. If you are lucky enough to get someone in the chat service to chat to you, all they say is that you need to create a case online and wait for an answer. This problem has gotten worse in the past 12 months. If it continues, we might look into changing software for our business.

Alternatives Considered

MYOB Business and NetSuite

Reasons for Choosing Cin7 Omni

Previous system was outdated and didn't have support. Newer version needed to be set up and managed by consultants for the life of the product which would have costed a small fortune.

Reasons for Switching to Cin7 Omni

Value for money, particularly in terms of functionality.

Pros

Impacts most of the departments in the company with information of a job order and quite easy to use

Cons

it goes slow in the afternoons and the synch of Paid percent and the Total Owing is delayed

Pros

Simple system that is effective and easy to use. Exceeds most expectations and is user-friendly

Cons

When Internet signal is lost while entering a new ticket all items are lost and a new transaction has to be restarted

Pros

Easy and fast to find parts and all kind of customers information.

Cons

Sometimes it is turning slow but I think it could be the internet and no the cin7

Pros

Easy to use and to update information as needed

Cons

n/a I don't have anything bad to say! Thank you for an amazing program.